I called to ask if they could make a minor repair on my eyeglasses. A human answered the phone. They said "sure" bring the glasses in. I did. They repaired them on the spot. The service was polite and excellent. Other stores didn't even answer the phone or have an option for eyeglass repair. read more

Excellent customer service. I went in to reorder my contacts and the process was seamless! Also, Dr. Lee is wonderful. She explains the process as she conducts the eye exam and she treats her patients with kindness and respect. read more

Always a very pleasant experience to visit Oliver opticians. Very attentive and professional care. Highly recommended!

I am very grateful to Dr. Le and her staff! I had an urgent eye issue which had potential to become serious. My regular doctor was not available. So I researched other providers and came across Dr. Le. I don't like switching doctors, so I debated waiting for an appointment with my regular doctor. However Dr. Le had great reviews so I decided to contact her office. I am so glad I did! I spoke with Katie who was able to fit me into the schedule that day. Dr. Le was very thorough, she explained everything clearly, and left me feeling reassured.  During the appointment, we also discussed headaches I had been experiencing in the mornings. It was an unrelated issue, but Dr. Le diagnosed the problem and provided the remedy too. By the end of my appointment I knew I would be replacing my regular doctor with Dr. Le. But the excellent customer service didn't stop there. I had problems finding a pharmacy which could fill both medications she prescribed. One pharmacy didn't have either prescription, two other pharmacies only had one of the medications, but not the other. There was also a communications issue between the pharmacies even though it was a chain. Ultimately Dr. Le assisted, followed up, and made certain I found a pharmacy. The next week I came back for my follow-up appointment.  I was well on my way to recovery.  My experience really could've turned out differently if it wasn't for Dr. Le. I highly recommend her and the friendly staff! read more

Absolutely amazing experience! I was in need of a new eye doc and so glad I found this place! The reviews are spot on. I reached out on Tuesday and had an appt on Thursday. Dr. Le is wonderful and very thorough. She explained everything, even which shape glasses would hide my thicker lenses. I will be recommending Oliver Opticians to everyone I know! read more

Katie and her co-worker up front was amazing helping me and along how they treated me and my baby.

Friendly staff and very thorough check up by Dr Le. Brought three of my children to her for their annual eye exams.

Always have great service with very effective and knowledgeable staff. Thank you, Oliver Opticians.

Dr. Le is amazing! Quick but thorough. I was very late to my appointment but I did not feel rushed at all. She still answered every question with care. read more

I am very happy with my experience at Oliver Opticians. I have double vision and my initial prescription from my neuro-ophthalmologist was slightly off. As a result, he prescribed a Fresnel prism to determine if a prism adjustment would correct the double vision. It did. Dr. Le, Yodit, and Nevaeh worked with me throughout the process to ensure I got the eyeglasses that would work the best with my prescription and then to make adjustments to the fit. I do not have vision insurance, but they offered me discounts making the glasses affordable. Very professional practice. read more

I can't recommend Oliver Opticians highly enough! I've worked with Yodit for several years. Her customer service is exceptional. She goes above and beyond to help me find exactly what I need every time I see her! I've also had the pleasure work with Meron and Keiry and they are both wonderful and extremely helpful and professional as well. Within the past few months, I've had my vision examined by Dr. Le. She is a phenomenal Optometrist. She is extremely thorough and caring. She goes to great lengths to ensure that her patients are seeing as well as possible! Thank you to Dr. Le, Yodit, Meron, Keiry, and everyone who works at Oliver Opticians! read more

If I could give this store 10 stars, I would. Absolutely hands-up the best customer service, ever! I brought my two little ones in for a fitting and frames - and the team was incredibly warm, patient and kind. My son decided he wanted to see some catalogue styles in-person, and Yodit could not have been more accommodating! She was so generous and thoughtful with her time, store styles and helping my son choose his first pair of glasses. A very special milestone, which Yodit made into a very special experience. Thank you, Yodit and team, for the most fabulous experience and for all you do! I don't need glasses but I wish I did just so I could shop more often at this store! They also have the most fabulous collection of opticals and sunnies! Thank you, thank you, thank you!!!! read more

Dr. Le is very kind and thorough, and is happy to answer my many questions. Highly recommend!

Excellent customer service. Awesome eye glasses. Highly recommend Yodit and her team. Dr. Anteneh Roba read more

I've been coming here for years and love the care that Dr Lee and the opticians provide. They are always professional and friendly. I never feel rushed. I highly recommend them to all of my friends and figured it would be worthwhile to share this recommendation on yelp too. Thank you, Oliver Opticians, for your great care and attention to detail! read more

I came here for an appointment about a month ago for a routine eye exam and was shocked when my insurance was billing me almost $200 for what is supposed to be a $10 exam. To begin with, when I visited the office, the staff couldn't seem to figure out my insurance info and the correct billing amount even when presented with my card and member info. When I called them a month later to inquire about the high bill apparently it was because I said I had "dry eye" and the doctor (Dr. Latifi) gave me medication. In reality I told the doctor I was there to have a routine exam because I was experiencing eye strain. When I was on the way out and paying my co-pay the doctor came out front and offered me an eye drop sample, with literally like a single dosage and said you can try this it may help with eye strain. So because Dr Latifi offered me an eye drop sample that I didn't even ask for on the way out, they decided to bill me almost $200. The staff and doctors here are unprofessional and in my opinion pretty shady to pull something like that just so they can bill the insurance and patients more $. I would not recommend this business or ever return there again myself. read more

Fantastic customer service! Katie at the front desk is amazing. She went above and beyond helping me find a good pair of frames for my new glasses. My wife and I have been going to Oliver Opticians for years and we will continue going back. They are all just amazing, kind people. read more

Oliver Opticians is a wonderful place and you get stellar service from the lovely and friendly staff: Yodit, Cathy and Cissy. They took their time to meet all my expectations and I am very happy with the service. Great team work and special thanks to Yodit! I would recommend this place to everyone needing an eye exam and glasses. They have a broad range of options available. read more

I picked up my glasses about mid November. They didn't seem to fit right. I was back 3 times to have them readjusted as they kept falling off of my head. The last time I was in the office, December 15, I was told the adjustment was the best they could do. The very next day my glasses fell off of my head. I currently have rubber bands holding my glasses on my head. I will not be returning. read more

The customer service is excellent. Yodit, Meron are always professional, yet treat you like family. They go above and beyond with helping you find the right pair of frames for you. They are patient, and very knowledgable about their products. I recommend them. Also, the other ladies (I don't no their names) have also been helpful. I've never had to wait long for assistance and service. I enjoy going to this shop and I've always come away with the perfect pair(s) of glasses...which I'm not good at picking out on my own. I've not used the optometrist's services, so I cannot speak on that. read more

I really liked everything about Oliver Opticians. Dr. Khoshnevis' exam was one of my best. She really took her time, and explained everything really clearly. The store has a terrific collection of frames, including a bunch from Oliver Peoples, which is what I was looking for. And Meron is all about customer service and making sure everything is right with your frames and lenses. read more

Really great customer service!! Megan and Meron are super nice and were really helpful. Very patient and personable. The selection of glasses was really impressive too! read more

I bought my latest glasses from Oliver Opticians, some amazing Paul Smith frames. Meron the Optician is super-friendly and knows her stuff. Even better, though, is she's patient. My first visit I must have tried on ten different frames. She even took a couple pics of me in them so I could send them off to friends and family for critiquing. They carry a full range of frames from low-cost to ultra-fashionable. Go here now! (ETA: The glasses in my profile pic are the new ones I got here!) read more

The office of Oliver Opticians was an amazing experience for me. It had been a while since i went to the eye Doctor but getting back in and making my health a priority was very much needed. From the minute I called to make an initial appointment to the time I walked out the door, it was a great experience. The staff was friendly and outgoing the selection of glasses and contacts were extensive. And the Doctor thoroughly went over every aspect of the exam and how the health of my eyes were. She covered a short term, mid range and long term plan for ensuring my vision stayed in a great state. I look forward to my next visit and the process of keeping my vision in tip top shape. read more

Wow!!! What an awesome experience at Oliver Opticians!! Dr. Kouchak took amazing care of me and they office staff was wonderful. I was also impressed with the extensive and unique eye glass selection. Better than I have ever seen anywhere else. If you need your eyes checked or a pair of new glasses head there. You won't be disappointed!! read more

I'm big on customer service, and sadly this place is lacking. The associate working this morning did not seem to want to be bothered. She offered no assistance to me nor my husband. It is a bummer because my husband had an eye exam here a few days ago (and had a great experience with the optometrist) but decided to wait for frames until we could visit together and look. I can only hope that my experience this morning was an isolated incident. Customers should not be ignored when actively shopping for the perfect frames. read more

The new doctor is FANTASTIC! I highly recommend seeing her. The ladies work with you to find the right pair of glasses and navigate your insurance. read more

I had such a great time here! Meron is adorable and so helpful. I browsed frames from cheap to expensive and I didn't feel pressured to go high end. This is my first glasses in a long time. She asked the right questions, ie, do I take care of my stuff, do I want to spend $200 for average glasses that might break or go quality and just replace the lenses as need be. She also fixed my uncomfortable sunglasses. She was also quick to figure out my out of pocket expenses after insurance. The doctor didn't give me the warm and fuzzies right away. Made me feel less smart actually when he was asking me questions. But BUT he was on to something. He helped me understand my issues and a mini lesson about eyes. He was able to narrow down my needs and address them with proper prescription. This is a great place. If you're looking for an experienced doctor and friendly staff, this is it. read more

The lady working the front desk was great, I believe her name was Megan. She is the only saving grace for this business. Marian "the office manager" was nothing but rude when I called to check on my rushed order glasses for a third day in a row. After 3 weeks, 3 eye exams and 7 visits my glasses and prescription were finally correct. The doctor also seemed very rushed every time I went to see him. Not at all like I've experienced with other doctors. After all this trouble no compensation was offered and when I asked, the office manager seemed offended by the question. I would not recommend coming here unless you want to over pay and have plenty of problems with your purchase. read more

The staff were very friendly and helpful, but even with the Groupon the prices were crazy. The sales pressure to buy something was off-putting. I had my eye appointment at noon, and at 3:00 I went to Costco and had my exam redone. The exam was much more complete and the eye doctor encouraged me to try out two lenses to determine which one worked best (as opposed to being encouraged to buy a one year supply due to a coupon). The eye glasses selection at Costco was much more complete and the staff honestly tried to find the best value and were very professional in the fitting process. Bottom line - if you want high-end frames and dedicated staff helping you evaluate your choices, they're good. If you want a quality eye exam, good selection and reasonable prices try Costco. read more

Please scroll down after you read this review to see some of the other "Not Recommended" reviews. A groupon brought me to this place. The staff is mostly polite and professional. The choice of frames is both very limited and very expensive. However, the eye exam that I received was not good at all. I ended up with an incorrect prescription and out of a few hundred dollars for a pair of glasses I can't really use. One lens also does not fit flush with the frame. I'd say look elsewhere. If I had it to do over again, I'd go elsewhere. read more

I love this place guys!!!! I'm coming from Florida and I'm completely new to VA. The place is clean and in a good neighborhood. They provided me with quality customer service at a great price. The Doctor was professional, funny, engaging, and knowledgeable. As soon as you come in, you get greeted by Meron and Jennifer who are enthusiastic about helping people. They get the job DONEEE. I was in and out in 25-30 minutes Definitely coming back for my contacts. read more

Megan and Meron are so friendly and helpful! I didn't feel rushed at all and as soon as I walked through the door, they knew who I was immediately (and I'm a first time customer!) and they were ready for me. The doctor was nice but I mostly spent time with Megan and Meron because they helped me find new glasses. They also offered to tighten my current glasses without me evening asking. This place is by far the best experience I've had with optometrist offices and I definitely will be back! So glad I found this gem :) read more

I cannot say anything bad about this place. The staff were friendly and helpful from the moment I walked into the door. They were closing soon but did not rush me at all. The doctor did a thorough exam and I was pleased with it. Meron was extremely helpful in picking out glasses. They treated me kindness and respect. There's no doubt that I will continue to use them as my eye care specialists. I can't wait to come back for the other glasses that I wanted. Thanks ladies!!! read more

Wonderful service. Efficient! Love my glasses. Great customer service. Very welcoming and honest when your trying to pick out glasses!

Fast, efficient and affordable. Both the staff and doctor were great.

This is a GREAT eyeglass store all the way around. The location is great and the staff was extremely nice and very helpful. Dr. Afsoon was awesome! She was very patient and thorough and made me feel very comfortable. She answered all my questions and concerns about my eyes and suggested a few products that I should use to help with the burning sensation that I have been experiencing. read more

They used to be good. terrible experience with ordering glasses, they were delayed and delayed. Not once did Oliver reach out to me. I was promised dates they would be ready four times. When they weren't ready when promised after four times, I cancelled the glasses. It took them weeks to refund my Flex Spending. They DID NOT contact my eye insurance and instead filed a claim that they received payment for. Terrible customer service and filed false claims for insurance. read more

I've been going here for about 8 years. The doctors have come and gone (they were all really good in my opinion), but the main reason why I keep coming here is due to the customer service: mainly Meron. She has been working there basically the whole time I've gone. She is such a caring person and truly makes you feel like you are a valued customer. I always feel well taken care of, and they always make sure to check my main and supplemental insurance to ensure I'm getting the best deal on eye exams and contacts. They also do contact lens price matches, so I never feel the need to go through an online retailer. It's also pretty quick and easy to get last minute appointments in my experience. They're just great (especially Meron)! :) read more

Great customer service! Both my wife and I went for eye exam and glasses! The staff helped us the entire way! They remained open later than business hours so I could pick up my glasses! Will continue to go here! Even after receiving glasses they called and sent txt to see how I liked them GREAT place read more