I actually just decided to pop into this store to see if they could help me replace the lenses of my raybans as they were scratched pretty bad. I bought lenses from a different place and basically asked them if they could pop it out and just put the new ones in. I did "try" myself but those YouTube videos are all lies and so I decided to seek professional help. The gentleman that worked there ( I didn't catch his name) was super helpful and just like magic he was back in 5 minutes and my sunglasses looked brand new. He told me he had to use a special tool to contract and expand the frame to get the lenses in and out but it was something he did quite often. I was in and out of the shop in like 10 minutes! It was towards the end of the day and usually when you walk into a shop late the shop workers are like .... Urgh!! But not that this place. Everyone was so helpful and friendly considering I didn't spend a cent. Sometimes there are good humans in the world and I just wanted to give praise where due. read more

It works. Selection is really good. Prices could be better. The staff is pretty cool. But, always after the upsell, but that's the way it seems to go at the store front shops it seems. Easy enough to pass on. Overall a good and easy experience with an optometrist right next door. read more

REALLY overpriced shop for the Luxottica monopoly. Stay away unless you want to spend $800 on plastic.

This place is great! I've always had an excellent experience. Syed went above and beyond to help me out when I was in a bind. I'll be back for sure! read more

This LensCrafters location gets a few basic customer service elements wrong: No bathrooms for customers. No complimentary/courtesy cleaning of your eyeglass lenses after staff handles them. These are basics/table stakes. And easy to fix if you're focus on improving the customer experience. read more

Last month I came here to purchase new eye glasses. The glasses I ordered with came in quick order. They had the specific eye glass frame in stock. The purchasing experience was very seamless and professional. Unfortunately when I first wore the lens, the lens were slightly damaged. I came back to the lenscrafters to get updated frames. I worked with the customer service at this location to resolve. They were professional and were able to get new lens in short order. Would visit this lenscrafters again. Highly recommend. read more

I paid full-price, real money for these glasses with a promise of a delivery date. Today I received this: Hello from LensCrafters. We are sorry your order is delayed. We will notify you as soon as it is ready. Questions? Call 123-456-7890 Note the telephone number read more

Seriously. You sell glasses and make adjustments to them, yet you have tried to get my new (and expensive Vera Wang glasses) adjusted FIVE (yes, 5) times now and cannot do it. Yes, I said five times. So if you work in the mall or live above it, or maybe just have loads of patience or absolutely nothing else to do with your time than to go to Lenscrafters every single week to get your glasses fitted, then this would be a great place to buy a pair of glasses. BUT, if none of the previous statements apply to you, hold onto your precious cash and go to another location. Maybe I will see you there (pun intended) when I go in for my 6th (and hopefully final) attempt at getting my glasses fitted! read more

The lady on the phone is so rude , it's like she is annoyed it was so bad that I decided to cancel my appointment rather than go and talk to her again. read more

I wanted to thank Travis for helping despite the COVID pandemic. He put on his mask and gloves and helped me out. As a healthcare provider I appreciate him coming to the door and fixing my glasses I need for reading. His kindness and work ethic is appreciated. read more

I just arrived back at work after spending 40 minutes standing in Lens Crafters. I needed my current glasses repaired (purchased from them) and I was going to buy a rather expensive pair of prescription sunglasses. The entire time I was there, no one acknowledged me. They didn't say "Hello" or "Someone will be right with you." Nothing. The three employees were with customers, and I was willing to wait my turn. But when one employee finished with his client just as a new customer walked in and waited on him instead of me, I'd had it. I spoke up, and the employee said it wasn't my turn. I really didn't feel like arguing, I just said screw it and left. There are no shortage of places to get glasses, and I would recommend you go elsewhere. read more

I broke my glasses this morning. The screw popped out and we couldn't seem to get it back in. I got them from a Walmart vision center a while back when I was living in PA, so there was obviously no taking them back there to fix them. We were planning on going to Ballston Mall anyway to run some errands and see a movie (if I could get my glasses fixed) so we ran into LensCrafters. A man who looked just like Santa fixed my glasses for free and was incredibly nice. Him looking like Santa also made me feel a lot better about my morning. I don't know how their service is otherwise, but today Santa fixed my glasses and that's great. read more

GREAT STORE!!! GREAT EMPLOYEES AND CUSTOMER SERVICE!!!! I have been a customer at this particular Lens Crafters Store for years, but things really improved when Mr. Tareq Khatib started managing the store! In comparison to other Lens Crafter stores, the atmosphere is so much brighter and the employees are very professional, extremely knowledgeable, as is Mr. Khatib. Mr. Khatib and his team always go the extra mile to make sure that customers have everything that they need. He and his team take the time to provide an objective consultation with customers regarding which frames compliment your face and give you the look that you are going for in reference to your profession or activities. They take the time to explain the eye wear buying process to the customers and to answer all questions. They make all customers feel that they truly appreciate their business. Devon was the person who assisted me and his advice was exceptional! I even purchased a pair of sunglasses in a shape that I would not normally have purchased. When I wore them, I received several compliments, and I was even asked out! I really like this store and everyone who works there. As stated above, Mr. Khatib and his team are very personable, kind, patient, extremely knowledgeable, and wonderful. It is truly evident that Mr. Khatib has an outstanding rapport with his team, and every customer who walks into the store, and so do his team. And, if you don't have an optician, an extremely exceptional one (Steer Optical) is right next door, which is very convenient! Anyway, I am very happy that I chose the Lens Crafters at the Ballston Common Mall, in Arlington, VA. It always leads to a very successful and great experience for me. I am a very happy camper and I will be back! read more

Pleasant enough experience. The people were able to answer my question about different kinds of progressive lenses. They disappointed me by NOT Asking if I wanted the breakage insurance. Then trying to charge me for it. That, as a business practice, is suspect and maybe illegal. My glasses are great, though, and I am pleased with the price. read more

I returned the glasses I got from Lenscrafters, because they were poorly made. My online-ordered pair are so much better (the lens itself; not the frames). The lens from this store were rough, while the ones I ordered from an online store were polished and wonderful. Prices are also exorbitantly high here, though I was given a 40% discount that I didn't even know existed, so that was nice. The employees are okay. One was getting reprimanded by an eye doctor (?) while I was there, because the employee entered in the wrong prescription and didn't seem to think it was an issue. read more

I went into this LensCrafters today planning on purchasing new sunglasses. Similar to other reviewers, no one acknowledged me for roughly 15 minutes. I finally had to ask a sales associate how to get service. She said that she would help me next because she had noticed I was there for "a long time". Instead, another sales associate assisted me after another five minutes. I have been to several LensCrafters and this was the worst experience I've had. I recently got eyeglasses at My Eye Dr because I had a living social deal and I was much more pleased with their service. With that being said, my glasses were prepared on time. read more

This place is terrible. I used to work for luxottica (company that owns lens crafters), and this is NOT how they train tier employees. I waited 30 minutes with no one else in the store to be acknowledged, then had to ask for the rep to assist me in finding a pair of similar glasses, which she wandered around for 20 more minutes to do and never found a pair. This was all after I had arrived to pickup a pair of glasses I ordered that arrived looking terrible, and no one here appears to have looked at them. The icing on the cake was when the rep told me directly that she didn't like the glasses I had picked out. I bought them anyway. Why would you ever tell a customer that??? Stay away from this place and find somewhere else if you can help it. read more

Had to fix my warby parkers glasses because they were way too wide. They fixed it for free!!

I don't know what more you can ask for. I was researching for hours trying to find somewhere to get a checkup and new glasses, but simply ended up with them because they were open and I just couldn't find any places around DC/NOVA with stellar ratings. The eye exam was quick and straightforward. The only problem is that the $30 machine scan of the eye wasn't covered while the dilation exam was and they covered the same thing, but I didn't understand that until after they had done the exam. But that wasn't a big deal since it is rare to get an eye exam and it left me able to use my eyes after the exam (unlike with the dilation). I went to get a new pair of reading glasses and was helped by Dayvon, who was a lot of fun and seemed to have thought through the aesthetic and functional concerns of buying glasses. I wasn't pressured in any way at the exam or in the store, so felt comfortable. They took care of all the insurance stuff and made my glasses right there, so I just came back two and a half hours later to get them tweaked and take them home. It was really pretty amazing. Shopping for glasses can be a hassle but I think because LensCrafters is big, they understand how to streamline everything and to respond to customer needs. I am for small businesses but it is hard to provide a good eyecare solution so maybe a big business like this is what is needed. read more

My husband and I have both gotten glasses here and have always had good experiences. I've found that it varies by location.... for example, the people at the LensCrafters in Landmark were not nearly as knowledgeable as those in Ballston. (Though I've only been to that location once.) They are very nice about fixing glasses, too, even if you didn't buy them there. read more

I have bought several pairs of glasses here over the last 10 years and have been very happy with my purchase. One of the staff at the LensCrafters, Douglas Gowin, is especially good with helping clients to identify glasses that best fit their optical needs. Douglas also is the best-adjuster of eyeglasses I've met. He can spot glasses on someone's head that are mis-aligned and he rebalances them with precision. For anyone who occasionally is bothered by the feel of the glasses on their head, they can appreciate the importance of someone like Douglas. Overall, this is a great eyeglasses shop. read more

Annoyed because I walked in and no one acknowledged me. I get it. Your busy....but at least acknowledge me when I step in. How hard is it to say " I'll be right with you....thanks for your patience." I'll wait though....won't be coming back any time soon. read more