Went to Lynnfield MA store. fit sunglasses. Chanel the sales assistant was wonderful. took me…read morethrough many different pairs with patience and honest options. she was amazing!!'

We had a bizarre and extremely unpleasant shopping experience here leading to this very long,…read moredetailed review. The short version is they refused to accept insurance even though they are in-network -- AFTER they confirmed our coverage, AFTER they pulled authorizations, AFTER we shopped, AFTER they rang us up with the insurance deduction. Very rude about it as well. My insurance company tried to intervene without success & Lunette never even responded after I filled out their own online customer service form. I will never return to this shop and I hope that no one else has such an awful experience at this chain. Lunette got me in the door as an in network VSP provider. But, I am not paying cash for something that I know, Lunette knows, and the insurance company knows is covered. If you don't like the contract reimbursement rate, please don't sign on to become an in-network VSP provider. Don't pretend that you can't take my insurance to get cash instead. Shame on Lunette. Full details ... I went in to look for sunglasses for my husband & daughter who do not need prescription glasses. Lunette is in network for VSP insurance & we have coverage which allows us to use our frame allowance for nonprescription blue light glasses or non prescription sunglasses (it's called LightCare and it's part of our regular VSP policy). A woman with glasses and short white blond hair (later found out named Jennifer) took my husband's and daughter's info from me and looked up our VSP insurance coverage on Lunette's computer system. She confirmed each of their benefit for non prescription sunglasses under our plan, as expected. I then called my husband & daughter to come join me from a nearby store to try on some pairs. They both shopped for about 15-20 minutes, picked out their sunglasses and left so I could pay and they could shop elsewhere. Jennifer seemed frosty to us while they shopped -- flat, no smiling -- but I didn't take this personally because anyone can have an off day. After they left, Jennifer once again confirmed that our selections were within our coverage and then she rang me up, deducting our insurance. I went to hand her my card to pay but asked about the balance -- it was slightly higher than expected. My questioning seemed to annoy her as it had to do with the taxes, co-pay, etc but said she needed to call her manager to find out. AND she said ... I don't even think we can take this insurance anyway. What? Yes, please call your manager because I'm certain this is covered and I'll call VSP. Jennifer went in the back, came out shortly and said my manager said we can't take your insurance! No apology. She was just rude, like she did not care at all that she wasted our time and would not take the insurance. In fact, she seemed smugly satisfied. I was in shock. AFTER confirming the coverage? AFTER ringing us up? AFTER pulling authorizations? AFTER actually deducting the insurance? I did not know what to say. They wanted me to pay fully out of pocket for something that was covered by my insurance?! No thank you. I was very confused and upset and just left the store. Meanwhile, I got through on my call to VSP. Heidi F. at VSP confirmed our coverage for these sunglass purchases ($200 allowance + 20% for anything additional) AND could see that Lunette had open authorizations. Heidi at VSP stepped in and called the store directly thinking it was just a simple mistake of not understanding how to complete the transaction. Nope -- not a mistake. She spoke to Jennifer, who did not budge. Heidi's hands were tied and she said we should absolutely shop elsewhere and use the insurance. She closed the Lunette authorizations and opened a VSP grievance. Again, shame on Lunette. So sketchy, dishonest, and under-handed. (Fortunately for us, after the Lunette debacle we ended up at Market Square Optical in Newburyport. It was a breath of fresh air. Adorable shop with a great selection of frames. We purchased the same 2 pairs of sunglasses and they happily accepted our insurance, nicely explaining the small out of pocket balance. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. Thank you Market Square Optical for saving the day, for valuing your customers and providing a lovely shopping experience.)

Dr Violette is the best and his staff are very helpful, they are proactive with insurance coverage…read more I have been a patient for more than 10 years! I would highly recommend them!

Terrible place. They just forgot to order my trial contacts. I called a couple weeks after my…read moreappointment and they insisted scripts with astigmatism just take longer. I then called again 6 weeks after and they told me he just forgot to order them. Absolutely ridiculous service. Bad patient care.

I went in to have 2 designer sunglasses fixed. The man in the shop immediately fixed the in less…read morethan 10min and charged only $20. Professional, fast and friendly! Go here for your eyeglass/sunglasses needs. They are the best.

Rick is the best! Very customer service oriented and always willing to take the time to explain how…read moreto pick the best glasses for the customers needs. Highly recommend!

I am not one to write bad reviews, but this place truly deserves it. I got trial contacts at my eye…read moreexam at the beginning of the year and I told them to order the contacts since the trials I had in my eye felt fine at the time. They never ordered my contacts. I only found out because I went in to visit them after months because I never got a call regarding the order. The trials started irritating my eyes, so I didn't bother about ordering the trial brand of contacts. I told them about the irritation of the trials and they gave me two new pairs of trials. The trial pair that I wanted from the new set couldn't be ordered till I spoke to this one doctor who apparently only works Friday. I called for about 3 weeks trying to get these contacts and there was always an issue - she stepped out, she'll call you back, etc. Finally, I spoke to one person who was able to get the contact trials ordered - cause they didn't have any of that pair on hand, and I was forwarded to the front to order the months supply. Upon trying to place the order, they told me that my benefit was used up for the year on contacts. The contacts I asked them to order after my eye exam, they never ordered them, and I told them the trials were irritating my eyes. So I got a shitty pair of trials, the never ordered my initial monthly supply and I didn't know for months, got new trials after I found out, tried to order the new trial pair monthly supply, and was told that my benefit was used to buy the shitty contacts that I never received - like what?!

Ordered and purchased prescription sunglasses a week ago . Today , I went to pick them up and the…read moreRay Ban sunglasses frame was the incorrect color that I purchased and ordered . No one does anything right these days . I was going to buy another pair of glasses that I was contemplating about the last time I was there , but now that this incident occurred, I am hesitant to deal with this store .

Fun for gifts and some adult random things you can get. They have some selections of party things,…read moreclothing and random snacks and chocolates in this store as well. It's fairly cheaper than other stores too. Employees are friendly as well though not that staffed.

terrible advertisement on may 16th squishie event. dont call it a squishie event of all the…read moresquishies there are just dumplings. i came at 8 waiting 2 hours and got one dumpling per person aswell. Lied to us and made people wait hours thinking they would get squishies and in reality it was just a dumpling and thats it.

Disappointed to say the least. Bought my wife clothes for her birthday and used a $50 gift…read morecertificate. Company sent another gift certificate cause I spent over a certain threshold, and web site will not let me use it saying the value is zero. Can you say bait and switch? Poor marketi Update: their customer service is tops and they really want to satisfy their clients. I phoned in an order from out of state and someone mistyped my e mail to confirm the purchase. When I saw a charge go through, I was concerned but customer service( Missy, Chris, Nicole, et al) traced down the order and assured me I would receive my order. Thanks for the exemplary client service. Besides your quality product, stands your outstanding service.

Pleasant shopping experience. Friendly staff, clean store. Small selection of women's clothing…read morethough.

Susan was SO helpful and kind during my visit. She was great to work with. My contacts & glasses…read morealso came in so quickly (within the week).

I feel compelled to share my experience to warn others…read more I purchased two pairs of Ray-Ban sunglasses from this location on April 16 -- one regular pair and one pair of Meta sunglasses. When I returned just two days later to return one pair, the store manager, Suzanne, flat-out refused. First she said they don't accept returns on "floor samples," then changed her reasoning to "non-prescription glasses." When I asked to see the return policy, she wouldn't show it to me and simply said she was the associate in charge and wouldn't allow it. Even more disturbing, when the associate who sold me the sunglasses (Jameel) appeared confused by her response, she publicly scolded him and accused us of some kind of collusion -- right in front of me. It was awkward, unprofessional, and completely inappropriate. Despite the receipt and ForEyes' website clearly stating a 100% Satisfaction Guarantee and allowing returns within 30 days, Suzanne refused to honor it. I had to make multiple calls to customer service over several weeks before I was finally able to speak with a regional manager, who had to personally step in and get the store to issue my refund -- over a month after the original purchase. I did eventually get my money back, but it should not have taken that level of persistence. This store's manager was dismissive, rude, and out of line. I will not be returning, and I recommend others shop elsewhere or online to avoid similar treatment.

Great hours and in a great area. The shop has beautiful surfboards and skateboards. They also…read morehave hacky sacks, sandals, and more. You need to save up for one of their boards but they totally seem worth it. Plus, some of their skateboards are from an eco-friendly company that plants 1 tree for every certain number of boards sold. The employees were also really chill about me having my service dog and didn't really ask any questions (they just said "hello" to him and told me how cute he was). They also told me about great places around the area since I'm currently moving here. :)

Great place! Dayo helped me out with a Carver Surfskate and hooked it up! I live in LA, but when I…read moream in Mass, they get my business because of their level of customer service! Keep it up!