Susan was SO helpful and kind during my visit. She was great to work with. My contacts & glasses…read morealso came in so quickly (within the week).

I feel compelled to share my experience to warn others…read more I purchased two pairs of Ray-Ban sunglasses from this location on April 16 -- one regular pair and one pair of Meta sunglasses. When I returned just two days later to return one pair, the store manager, Suzanne, flat-out refused. First she said they don't accept returns on "floor samples," then changed her reasoning to "non-prescription glasses." When I asked to see the return policy, she wouldn't show it to me and simply said she was the associate in charge and wouldn't allow it. Even more disturbing, when the associate who sold me the sunglasses (Jameel) appeared confused by her response, she publicly scolded him and accused us of some kind of collusion -- right in front of me. It was awkward, unprofessional, and completely inappropriate. Despite the receipt and ForEyes' website clearly stating a 100% Satisfaction Guarantee and allowing returns within 30 days, Suzanne refused to honor it. I had to make multiple calls to customer service over several weeks before I was finally able to speak with a regional manager, who had to personally step in and get the store to issue my refund -- over a month after the original purchase. I did eventually get my money back, but it should not have taken that level of persistence. This store's manager was dismissive, rude, and out of line. I will not be returning, and I recommend others shop elsewhere or online to avoid similar treatment.

I'm extremely disappointed with my recent experience here. My girlfriend's contact lens…read moreprescription was done incorrectly the first time, which required her to return the contacts and redo the exam. That alone was frustrating and time-consuming. After repeating the exam, they provided trial contacts again. The first time, we didn't realize the trial lenses were off, but this time everything appeared to be correct. However, when we called to place the new order, we were told we had to pay again -- even though we had already returned the incorrect contacts. They claimed they never received the returned contacts and refused to take any accountability. As a result, we were out several hundred dollars. This feels completely unfair and unprofessional. What makes this even more disappointing is that I've been a frequent customer and have recommended this office to friends. Unfortunately, after this experience, we will not be returning.

Not good if you are new to contacts. I paid for a contact lens fit and follow-up. They made me feel…read morelike I was bothering them when I told them my vision was blurry with some of the lenses. They were reluctant to give me replacement lenses when some of my trials had torn. And I was ultimately told that they could not keep giving me free trials. As if I am gaining anything by dealing with blurry vision and having to call them every week for a different lens. My last trial I was only given a single day of trial lenses and told that was all they would give me. Despite the fact they are professional and generally polite, the staff seems to be pretty insensitive to the clients' needs. A prescription is needed to try different brands of contacts, it is not like I can just buy any brand that I want. This place is fine for eye exams but keep in mind the goal is obviously for you to make an eyewear purchase, so do yourself a favor and don't go here. When the eye exam is over they could give a shit about if you can actually see or not. It also seemed like they were hyping up a certain manufacturer's brand of contacts being on sale, despite me telling them that they were extremely uncomfortable on my eye. I only go here because they are in-network with my eye insurance, but after this experience I will not be going back.

Without a doubt the best glasses I have ever had!!! Dr. Maggio is a considerate, kind, and well…read moremannered doctor who excels in his field. The environment is always warm and comforting. The last time I was there, the kind staff helped me pick out the best glasses for me! I might be a bit biased but they look fantastic. I cannot recommend this place enough. So much that I tell all of my friends that they would be crazy not to go to Dr. Maggio!

I want to amend my previous review. When I went in there I wanted to know about the mass health…read moreglasses and possibly order them. I mentioned that I was comparing options and may look at Zinni online. I tried to ask a couple questions. Fast, fast fast condescending. I've never been on mass health before and she made me feel like a leper. I've earned 6 figures in the past. I wasn't rude. She seemed to make it a point to let me know "they" don't do many of these, but she had a full tray of them. I won't recommend. I doubt they care.

Easy! great service. I go for eye examines and it was fast, I did not need to wait long for my…read moreschedule appointment. My husband goes there as well.

I went in to purchase a pair of eyeglasses, with my prescription, and experienced the worst…read morecustomer service I've ever experienced. The woman did everything she could to talk me out of buying a pair of glasses there and she finally succeeded. I walked out without new glasses. If I could give this establishment less than one star, I would.

Dr Violette is the best and his staff are very helpful, they are proactive with insurance coverage…read more I have been a patient for more than 10 years! I would highly recommend them!

Terrible place. They just forgot to order my trial contacts. I called a couple weeks after my…read moreappointment and they insisted scripts with astigmatism just take longer. I then called again 6 weeks after and they told me he just forgot to order them. Absolutely ridiculous service. Bad patient care.

Everything went great, I got efficient care from the doctor and staff. I typically like to buy big…read moreframes and they had pretty decent selection that was within my insurance coverage. All around great experience.

I was a little embarrassed that I was on my last pair of contacts and have had trouble taking them…read moreout myself. When I made the appointment, I explained this to the young lady at the front desk, but I imagined it would all be forgotten by the time I showed up for the appointment. I was wrong. The same young lady was there and had prepared for my circumstances. Unfortunately, I don't know her name to give her a shout out - but she is an African-American woman likely in her 20s. The doctor took her time with me to answer questions and ensure a good fit for my contacts, including giving me a new pair right then. I have used Visionworks for years in various locations around the US, and have always been pleased with the service and value but this experience was exceptional. Thank you!

If I could give zero stars, I would. Horrible experience! The absolute worst place to get an eye…read moreexam. The front desk girl, Sarah, is one of the most unprofessional and rudest people I have ever dealt with and Dr Mary Mathias was not far behind. I made a complaint and they "attempted" to refund me. When I called back they never returned my call so I never received a refund for being made to wait over an hour and a half - all because the receptionist is terrible at her job and partly because the Dr. decided to take a 1 hour 30 minute lunch break. If I didn't have a job to get back to and if I wasn't a nursing mother with a newborn waiting for me to return home to be fed, this might not have been as bad. Annoying and inconsiderate still for sure, but not as horrible. But also as someone who works in pharma, I understand meeting patient needs. Dr. Mary Mathias has no idea what that means. And Sarah needs to be fired or undergo some type of training to be better at her job. I will do everything in my power to spread the word at how HORRIBLE I was treated and make sure that I help guide people to go ANYWHERE but here. What a joke. Only person who was helpful was Ali. Sarah should learn a thing or 2 from her. Again, terrible, awful, horrible experience.

I hadn't gone to the eye doctors in at least 3 years. My company changed vision providers and I…read morewasn't sure where I wanted to go because my new plan was not accepted at my last doctors office. So after checking the new providers web page I saw that I could go to Lens Crafters and I liked the frames that they had on line. And that is where I began. Then I searched the Lens Crafters that also have an eye doctor on premise so I could have both the exam and get the frames/lenses. It took a couple of tries, I did not like the first prescription at all, it was just not working so I went back 2 days later to get it fixed. First, the staff at Lens Crafters WAS awesome with my big order 5 frames/lenses and one set of lenses only because I had one frame on hand I liked. I was able to use my Eye Med insurance and Lens Crafters promotions to save some money and on a big order like this it helped a lot. Second, Dr. Jeffrey Norden is VERY knowledgeable and helpful with figuring out what your eyes need and what prescription is right for you. The second time I went back they were done perfectly. The only reason I feel we didn't get it right the first time is I need the glasses for distance but want to still see near and it was too strong and I couldn't see near at all. He mentioned possibly going with progressives and I am not ready yet but may consider in the future. But the pair I am wearing right now is great and I am very happy with my exam. I highly recommend Saugus Eye Associates and Lens Crafters. EVERYONE I came in contact with were very helpful, nice and patient with me!

I went in to have 2 designer sunglasses fixed. The man in the shop immediately fixed the in less…read morethan 10min and charged only $20. Professional, fast and friendly! Go here for your eyeglass/sunglasses needs. They are the best.

Rick is the best! Very customer service oriented and always willing to take the time to explain how…read moreto pick the best glasses for the customers needs. Highly recommend!

Dr. Buonfiglio is absolutely the best Optometrist I've ever used. I have a a very tricky…read moreprescription that has to be absolutely perfect, especially the axis, or I can't read both the interstate highway signs and the speedometer. Generally it takes 2-4 pairs of glasses before they get it right. He gets it right the first time, even working with Davis vision to get new lenses for a pair of frames that I needed to keep. He is excellent not only in his skills, but also his "bedside manner" and in the way he and his receptionist Loraine make everyone feel comfortable in his shop. Just a warning: they are closed every day from 12:00-1:30 and on Wednesdays.

Doctor Robert is good but Gary is not that great. I had to replace my glasses and he wasn't nice…read moreabout it and it took me almost 2 months to get my glasses which was obvious done on purpose. i wouldn't go back to that place

Dr. Bui is the best! I have been going to him for nearly 15 years, and he is incredibly…read moreknowledgeable and thorough. He takes the time to explain what he is doing, and there is never a sense that he is rushing through the appointment. If you want a top-notch optometrist, Dr. Bui is the person to see.

Dr. Bui is awesome. He explains procedures and the reasoning behind them. He is attentive and kind…read more He selects unusually courteous and competent staff. They respond in a timely and helpful manner via phone or email. My husband and I highly recommend!