Made an appointment with my wife for am because I was working later. Get there, wife goes in after doctor is late, waiting another family comes in. The next thing I know, they're going into the doctor while I wait longer. what ever happened to good customer service? I left after telling them what I thought of their idea of service. Ya, they finished with my wife early why an hour between appointments? For walk-ins? While the other person waiting with his wife waits? Finish us both and then move on. Did I have to make an appointment? My wife was embarrassed by me, but oh well, what ever happened to common sense? And good customer service? I'd never go back there or even mention them to someone. Place is a joke! Less than one star doesn't exist, or I'd pick it. read more

So had made appointment for eye exam, and waited a month, come in today, NO APPOINTMENT FOR ME! I'm so sick of online appointment crap! Wasted my morning, and got no eye exam WTF?? FINE, I DON'T NEED TO SEE YOUR SORRY ASS. NEXT... read more

We were from out of town and had a lens fall out of a pair of glasses. They cheerfully fixed it and said "free of charge". How refreshing! Thank you! read more

Fantastic experience!! The staff are incredibly friendly and helpful. Great prices and a nice variety of glasses. I had an eye exam, purchased glasses and a year supply of contacts. read more

Once again John is the King. He's patient and he knows how to make glasses sit right on your face. Awesome read more

I had an extremely productive and pleasant experience today in the Target Optical, Woburn, MA. The optometrist is very thorough and caring. The staff who helped with insurance, frame choice and many details were efficient and beyond helpful. I highly recommend this optical center. read more

I was referred to Target Optical by a friend. At first, I had every intention on going to Lenscrafters in Medford. When calling to ask to see the doctor, the person answering the phone had a serious attitude problem and rushed me off the phone. Unfortunately, he was leaving early that afternoon and wasn't taking appointments. Sorry, Dr. Iraca, I would have loved to met you. After reading Yelp reviews, I knew you would have been a great go-to. Thank your female assistant for turning me away. Thus, leading me to here. I would say, Target Optical is very unassuming. Who would even think of going here? When I think of Target, I think of home items, girl's stuff, some electronics, and maybe the pharmacy. But for eyes? It didn't even cross my mind. Here's what Dr. Yan Li couldn't do in the fours years I've had some uncertain/unknown issue. For years, my contacts would shift around my eyes, it would start irritate, and I had no idea why. Previous doctors presumed that I had a "slight astigmatism". Previous doctors have given me different contacts to wear. My vision never changed. They didn't take the time to see what was wrong. Sent me on my way, come back in two years. Dr. Li -- As soon as I sat down and described what was wrong, she knew she had a hunch, looked inside and under my eyelid. BAM! She was was right!. It didn't take more than five minutes. She explained what happened, and why it's happening. It was a speedy appointment. No dilly-dally. Straight forward. Gave me samples to try. I can't wait for my eyes to heal. I can't thank her enough for being so awesome. read more

Awful customer service. I drove 45 minutes to go to the optical center and the man there didn't even ask me if I needed any help he just stood there staring rudely at me. Also, when I asked him questions he answered me like I was stupid and gave me a lot of attitude. Definitely not happy read more

Worst customer service. Took them 2 months to receive my box of contact lenses. Then I ordered from them again, against my better judgement, and after 2 weeks of not receiving them, I just asked for a refund. They never returned calls, made up lies and false stories about why they have not been received yet. Not even an apology was offered from the manager, he said, and I quote, "I don't care. Its not my fault." I have yet to receive my refund. I wouldn't be surprised if I have to file a dispute with the credit card company in order to get my money back. I strongly recommend against giving these people your business. read more

A co-worker recently went to a Target Optical center to get some new sunglasses. She said the prices were really reasonable and they had great deals, so I looked up the closest one to me and had to take a look. The selection for glasses is pretty excellent. The sunglasses selection, while not as expansive, definitely had a good number of different styles. Everything was reasonably priced and they had some really good deals if you were looking to buy a full frame and lens set. The staff was really helpful and seemed to enjoy their work -- which is always a nice plus. I first went to just peruse - as I didn't have my prescription with me and was waiting for my doctor to send me a copy. The woman who helped me was really nice and took down all of my information including the style of glasses I wanted and said they'd keep it on file in their guestbook until I sent in my prescription. I went back a few days later and was helped by the manager (Eddie, I think his name was). Eddie was super helpful and really nice. Since I receive vision insurance, he checked with my insurance provider to see what kind of deals I could get. In the end, he got me the best price possible (which ended up being the promo that Target Optical was running!). All in all a super pleasant experience. read more

Busy optical center. There was one person working with someone, but he still took the time to greet me. I felt welcome here. The man working seemed knowledgeable and like he was willing to help in any way. The service here made such a great impression on me, so much that I couldn't wait to come home and share my experience. Thank you! read more

I went into Target optical today with a pair of broken glasses- the plastic part that holds them up on my nose had fallen out. The guy behind the counter was very helpful. He told me to finish my shopping and come back in 5 minutes. Not only did he fix my glasses by replacing the piece but he did it free of charge :) Next time I need an eye exam or a new pair this is where I am going. read more

I made an appointment to get my annual eye exam here because I needed a new pair of glasses. I waited for fifteen minutes in the waiting room without even speaking to anyone (no one was at the front desk, but I could see the attendant standing in the back office, who seemed aware but unconcerned that several people were out front waiting for service) before the attendant finally showed up to get my information for the appointment. I saw the doctor, who rushed through the appointment - when she gave me my prescription, it was significantly different than the prescription I usually receive for my eyes, but I assumed maybe my eyes had changed and tried not to stress about the fact that she said it should be "close enough" to my prescription. I then ordered glasses through the optical department and was told they would be ready in around a week and they would notify me. Over ten days went by and I still hadn't received a phone call - I called and was told that they were in fact ready, apparently no one had bothered to call and notify me. I went to the office and waited for about twenty minutes this time, as once again no one was at the desk (once again, I could see the technician/desk attendant standing in the back office, clearly aware I was there but not bothering to even tell me if he would help me momentarily as he was too busy reading a magazine) before I gave up waiting and finally walked over to the office and asked him if he could help me. He gave me the glasses I had ordered, and when I put them on, my initial suspicions about the prescription proved correct - the prescription was completely wrong and it looked like I was viewing the world through a fun-house mirror. I went to return the glasses, and because my vision insurance only covers one pair a year, I asked the technician to remove the insurance claim because I was unsatisfied with the prescription. He said he would call the provider the following day. Over a week went by, and after calling my insurance provider to check on the status I was told that Target Optical had never called to remove the claim. I am still in the process of trying to get through to them to remove the claim, which will probably never happen at this point. I called today and asked why my insurance company hadn't been contacted yet, and they guy who answered the phone mumbled, I kid you not, "sorry, I don't really know how to do that. I'll take your information for the guy who's here tomorrow". The saga continues! LONG STORY SHORT: do not get your eyes checked here or buy glasses here! Because of this experience, I might not be able to buy the glasses I need through my insurance this year. read more

I travel way out of my way to see Dr. Yan Li. She is of course skilled but is also meticulous, patient and shows care for her patients personally. I really appreciate her and recommend her highly! read more

The best thing about the place is Dr. Yan Li...she is a good no-nonsense doctor that knows what she is doing..the worst thing is the other people that work there have not been nearly as professional or courteous as her.. read more

Dr. Yan Li is a very competent optometrist who I've gone to for over five years. Generally, she takes the time to do a thorough examination of your eyes and vision. She doesn't try to "upsell" you and suggests products only to address a concern you raise (dry eyes, redness, etc). My only gripe is I came in late on a Friday once and I felt as if she was trying to rush me through the appointment. My prescription update from her worked out, so no harm, no foul. I'll continue to make appointments with her in the future and you should as well! read more

This place is terrible. The eye doctor is good. But the guys working in the eyeglass center don't have a clue. The first time I was there after my eye appointment they could not figure out how to access the insurance portal, and when we went back the same thing happened and they refused to call the insurance company to get authorizations. They probably don't get the same profit if they use insurance. What a scam. I won't be back. read more

We found that Eddie seems to be helpful but did not look into our insurance and dismissed the coupon I brought in without giving me the price of what the coupon would have resulted in vs. in store special. We have been waiting 6 days for the glasses and I just called to learn they are in but they have not gotten around to calling everyone yet. I am not too impressed. I think I will try a different place next time. read more

I needed eye exam for license renewal, Dr Li was great.