I went in to purchase a pair of eyeglasses, with my prescription, and experienced the worst…read morecustomer service I've ever experienced. The woman did everything she could to talk me out of buying a pair of glasses there and she finally succeeded. I walked out without new glasses. If I could give this establishment less than one star, I would.

I had an amazing experience getting my annual eye exam here at Boston Vision. Dr. David Mignault…read moreand his staff are incredibly welcoming and efficient, getting me in right on time. Dr. Mignault is hands down one of the most knowledgeable and caring doctors I've ever seen. He didn't rush through the appointment, explained my prescription changes in detail, and gave me great advice on managing my eye health. I high recommend him!

Great at wasting your time!…read more When speaking with the person that makes appointments I was assumed that they take VSP. Upon arrival for my appointment, they informed me that they are out of network for VSP. I mentioned that the person that scheduled my appointment assured me that they take VSP, they said then said that they do. They told me to pay for the appointment then and they would give me a receipt that could be submitted to VSP and VSP might reimburse some portion of the visit. Obviously, they are out of network and don't take VSP. What a waste of time. Not fun getting jerked around either...

I tried this clinic out because I needed a new eye doctor and glasses prescription…read more The tech was friendly, but the eye doctor himself was dismissive. He wrote a prescription without talking to me about astigmatism. I can't wear my glasses without getting dizzy. When checking out, the desk staff was pretty rude. Then I got a reminder to attend my follow up? For what? They automatically scheduled me for two appointments without checking my schedule or asking me to attend. It feels very paternalistic, doesn't feel like I was involved as a participant in my care. I didn't feel comfortable there and won't go back. Why should my insurance (or a patient) pay for appointments every three months if there's no ongoing treatment?

I first went in 2019 and had a wonderful experience. I then made the poor decision to not go back…read morebecause there was a place closer. What a shame! I came back today and it was such a breath of fresh air. The technology is straight from Star Trek. Dr. Violette is incredibly personable and was not 'judgey' at all that I had been to other places before returning back to his practice. It was a wonderful informative appointment and I am looking forward to the coming follow up appointment and getting back on a routine eye prescription track in the future with this awesome place. Thank you for welcoming me back!

Dr Violette is the best and his staff are very helpful, they are proactive with insurance coverage…read more I have been a patient for more than 10 years! I would highly recommend them!

I can't begin to explain how much I love this office and staff. Specially Will! From setting up all…read more9 of my family members with appointments that was convenient for everyone's schedule. From teaching me how to properly use contact lenses, will was kind, gentle and patient with me. He made my family and I feel comfortable. He took his time showing us frames while we waited and he didn't try to upswell anything, he told me pros and cons of frames as well as pros and cons to contacts. When it came time to add ons he explained din detail what everything cost vs if it was recommended. The Dr himself we love too. He is also very kind and patient with my kids and my mom, my mom whom speaks little English he never talks down on her like previous Dr. they make it easy to check in with the iPads and I see the staff clean thoroughly after each patient. More recently the doors were locked and I showed up exactly at 6:00 to pick up my glasses and just when I was going to walk away Mr.Will saves the day and let's up go on and we were all happy with our new glasses! Thank you invision Boston! Ps I work in customer service so I judge places to our standard

Bad experience all around: 1. Office personnel is highly…read moreunprofessional and with the exception of its manager (Julia), they all need to be replaced. 2. The current glass manufacturer selected provides substandard quality of the lenses.

It's my first experence with the office. Everyone was kind. I guess there have been staff changes…read moreI heard. My glasses came in a little longer but not outlandish timing with what's going on in the world. I am happy and will definetely come back. The doctor amazing. Explains everything and extremely thorough and kind.

This is an update to just note that Dr. Schurgin did call me in the evening on the day of my…read moreappointment. I was busy and didn't answer and he left a message explaining that he was sorry and that the people he had been talking to were folks he hadn't seen since high school and he wanted to catch up to them. He said that if I were to reschedule, he'd make sure to see me right away. I do appreciate the call and the apology. But I did not call back to try to get another appointment with him. If I had to guess, he only called because his assistant urged him to since she seemed to understand how rude he had been when she gave me back my paperwork and apologized for him. I didn't put this in my initial review because I didn't want to make this mostly about my race, but I think that when he looked out at the waiting area and saw me, a young black woman, my race was a factor in his decision to keep talking to the old high school friends standing at his office door. Do I have proof of this? No. It's a gut feeling and I'm going to go with it in relation to other overtly racist experiences I've had in MA and across the US throughout my entire life.

I went in to have 2 designer sunglasses fixed. The man in the shop immediately fixed the in less…read morethan 10min and charged only $20. Professional, fast and friendly! Go here for your eyeglass/sunglasses needs. They are the best.

Rick is the best! Very customer service oriented and always willing to take the time to explain how…read moreto pick the best glasses for the customers needs. Highly recommend!

Hands down the people to go to if you are a contact lens wearer…read more The regular eye exam was great, but it appears they really specialize in contact lenses here--I've never had such a thorough exam and fitting. I've been getting headaches from my contacts for years, and Dr. Deering seemed genuinely dedicated to fixing the problem. I'm now headache-free, and I learned all sorts of things about my eyes in the process! The people here are wonderful, and really go above and beyond. I can't believe I got this level of care for a standard, reasonable price. I'd highly recommend this clinic to anyone.

Literally the best eye doctor I've seen in 30 years of having glasses & contacts! Dr. Deering took…read morethe time to discuss my eye health with me in a way no one else has before. And they have fabulous customer service.

Great experience here! The whole staff was very friendly and accommodating. They went out of their…read moreway to help me confirm policy information and make sure I got the best deal possible. My eye exam was swift but thorough. I felt like it was the perfect combination of efficiency and quality care. The purchase of my glasses and contacts was so smooth. There was no pressure to up sell frames or lenses, the staff actually told me I looked better in the cheaper frames. I was very happy with my visit and will be back for all of my future vision needs.

Susan was SO helpful and kind during my visit. She was great to work with. My contacts & glasses…read morealso came in so quickly (within the week).

Towne Eye / Suburban Optical could be the place for you if you have unlimited time that you're…read morewilling to trade for quality lenses. I've gone there twice for the convenient location. Both times I have been very happy with the quality of the optical work (I'm talking how the lenses correct my vision, not frame styling). Things there just seem to take longer. Another shop I tried did not do such high quality lens work. Lenses here were just better for my eyes. The gory details: First off, the hours are keyed to an old-fashioned doctor's schedule -- you know, closed on Wednesdays. Open during the hours you work, except Thursday night. Let me throw in a positive -- the staff have always been super friendly. They seem genuinely happy to see each customer. The doctor enjoys talking about his craft -- for instance did you know why they use a red/green brightness/contrast test at the end of distance vision correction? Prismatics! Cool! Back to the downers: they are not very communicative. If your lenses are taking twice as long as expected, expect to hear nothing. When lenses come in, maybe you will get a call, but certainly not the same day. If you call and leave a message on the answering machine, they will get it and start work, but won't call to confirm. Sadness: I brought my Google Glass to the shop to get lenses fitted -- the super cool new version that takes prescription lenses in a titanium frame. Long story short, about two months later I am still not wearing them. They had to send to a special lab to make the lenses. OK, its custom. Lab did not use the right glass, but no one noticed. Back to the lab. New lenses don't fit the frames. Back to the lab. Still waiting... First world problems, I guess.

I love this family run operation. There are definitely some challenges of working with a family…read morerun store. There have been occasions they forgot to tell me my order arrived or closed earlier. However, each time I interact with the team they are extremely helpful and considerate. They work hard to support their patients and help them out the best they can. This is a really sweet family run operation. The Doctor has a depth of knowledge and spends his time making sure you understand everything. In our society where doctors can feel like working with a service center, this place feels like they really care about you!

So I usually go to Lenscrafters at the Square One Mall for glasses. They are pricey but I like…read moretheir frames. I needed new glasses so I went to Lenscrafters like usual, but I noticed that Visionworks had moved in right upstairs from the Lenscrafters store. I didn't have a prescription so I needed an exam too. The people at LensCrafters just straight up ignored me! I lingered around at the desk for about 5 minutes and finally someone from the back came out and said "hey what's up?" They were nice enough but not very professional. I wanted to get glasses that day but they didn't have a doctor in so I was kind of stuck. I decided to go upstairs and see if Visionworks had a doctor that could see me. As soon as I walked in I was welcomed with a "Welcome to Visionworks how can we help you?" The girl at the desk listened to what I needed and said they did have a doctor and I could be seen within 30 minutes! I had my exam (pretty standard exam) and when I came out two people were waiting to help me with picking out frames. We tried on like a million of them, and found two that I liked. They have a BOGO so I got one pair free, and the price was about what I pay for one pair at LensCrafters! So an hour later I came back and both of my glasses were ready for me, they fit them to my face and made sure they were straight (I have crooked ears) I really love the glasses I got here, haven't had any problems with them and I get compliments all the time. I will not be going back to LensCrafters just so I can get Ray-Bans, it's just not worth the money you have to spend and now I don't look like everybody else which is nice. I definitely recommend this shop mostly because of the good prices and the people who work there actually want to help you with everything instead of ignoring you and hoping you go away.

I am writing to express my strong disappointment with the service and experience I received at the…read moreVisionworks location in the Square One Mall in Saugus. In May 2026, I purchased a new pair of progressive, transition, and scratch-resistant lenses using my VSP coverage. Despite paying over $200 out-of-pocket--significantly more than the $40 I paid for the exact same lens options the previous year--I recently discovered three scratches in the middle of my lens. When I returned to the store to ask about having the damaged lenses repaired or replaced, I was informed that I could not be helped because I had not purchased a warranty. At no point during my transaction in May, or during my previous visit in 2025, was a warranty ever offered or mentioned to me. When I brought this to the attention of the staff, an employee dismissed my concern by claiming that "everyone says that." It is unacceptable to be blamed for not purchasing coverage that was never offered. As a returning customer, I am extremely disappointed with both the lack of transparency during the sales process and the unprofessional response from your staff when I sought a resolution. I am requesting that Visionworks review this situation and honor a lens replacement for my damaged glasses. I look forward to hearing from you regarding how this matter will be resolved. Sincerely, Leanne