I loved this place when I first stumbled upon it at Atlas Park Mall. They were a cute boutique and…read moreoptical care center that offered a plentiful array of frames as well as sunglasses for all types of people big and small. They had a woman who worked there Angelique, who I loved , because if you needed something, she would make it happen. I've seen her speak with quite a nasty customer who was treating her like crap calling her names, and all Angelique could do was sigh, and smile and ask the customer how can I make your time here a little better for you, where you are not so unhappy.
I've had maybe one instance where I had lost my glasses and I wanted the exact same pair. They never wrote the information down so I couldn't get another one like them and I never had a picture of me wearing them because I loathe glasses on me. ( just don't really have the face for it. )
Now they have moved to Junction Boulevard off the 7 train stop and call themselves 'Family Eye Center' as well.
Some of my gripes could have been avoided, but I'm not so sure. Before they moved they had one or two staff members that would cater to everyone, now I see in this new location they have five to six girls in the front? You know what this tells me? It doesn't tell me you're busy, because I go in there almost monthly and it is not all crowded there. It tells me the quality of work two people did, you could no longer have s you had to get five or six people to equivocate duties. -Sad.
I've gotten phone calls confirming my appointment in Spanish when i speak English, and since they mumble, you can't really hear in the voicemail what the heck they are saying, they don't say the name of the company, They've called and cancelled because they were overbooked, and then call me to ask why I missed my appointment. If that wasn't enough, they speak about you in Spanish in front of you. I mean really? I know what you're saying, and no you're not cool for saying it.
I can get over these things these are petty things. But what I cannot get over is when I take my five-year-old to the doctor, assume all your staff has been trained, and then I get a woman who takes me into a room for an eye test that he is too young for. She asks me; "did the doctor talk to you about this exam for your child, do you know about it and stuff?....How should we do this exam?"
What? I breathe deep, quietly exhale, and say; " I'm not going to have you conduct an invasive procedure that will probably damage my child's eyes permanently, If you are unsure what to do with yourself let alone a patient. I'm gong to sit in the waiting room and speak to the Optometrist myself. "
What I wanted to say was; " F@!$ing seriously moron! Go play in traffic!" But that would be in bad taste.
Finding out that the procedure was for older children and if he did it would damage his eyesight, makes me uncomfortable in knowing many of these girls who work there could not function if there was not a professional adult present.
All the Optometrist are wonderful, I've been in interaction with three different ones! Depending on what day you go. The technician, and I am assuming Manager -Daniel has been there since the beginning of that store's existence in Atlas Park. He is great.
So all in all, I give the place four stars for the best overall service. And I take one star off for the group of simpletons that need to keep there mouth shut when its not work related. As a customer, we don't care if you're miserable, get over it and don't take it out on us during daily interactions with us. Some people don't even have a job and would be more than happy to take your place in two seconds. So be polite and if you need more training, ask for it!
