Every time I try to exchange or return a pair of shades at this location without fail, I am told…read morethere's a scratch on it. At this point this location is either selling damaged products or the motivation is racially biased assuming black people are wearing a returning goods, so they make up excuses not to accept. Avoid at all costs - sales associates Wanda on 34th. Go to Nordstrom, Saks or Bloomingdale's for shades. Any problems here, black people will be told our goods are damaged.

Great service and a wide selection. They were very helpfully is getting me to a great choice for me.read more

Helped me out and fixed my raybans by ordering a brow bar part and a screw! glasses cost over $100…read moreand only cost $15 to fix them. So pleased with my experience. Thank you for saving my favorite glasses! Did not have the protection plan but they were less than a year when the plastic split.

Stopped in to grab some specs. Taha, Wendy, and Ruth were amazing!!! Super helpful, efficient,…read moreand. Very nice!!!

Every time I try to return or exchange a pair of shades at this store, even having never worn or…read moretaken the sunglasses out of the box, I'm always told that there's a scratch on the lens and they can't accept the exchange or return. At this point, I feel this is racially motivated or they are intentionally selling damaged products to customers. Avoid at all costs and buy your shades at a department store.

I Got a really great pair of Ray Bans from Donatella at Macy's Sunglasses Hut. She's a lovely…read moreperson and very conscientious regarding fitting customers with the perfect look...A+++ For Donatella and Sunglass Hut

Definitely 5 stars. A small shop with a large selection of high quality frames. This is not Warby…read moreParker fast food glasses, nor does it pretend to be. Professional friendly staff. Before the optician knew that I had planned on buying a new pair of glasses, he fixed my illl fitting glasses from another store for free! Very impressed with this shop.

Couldn't be happier that I stopped in here. A very unassuming storefront housing an incredible…read moreselection of very chic glasses and great lenses. Liselle is amazing and was so good at suggesting frames that matched exactly what we were looking for! All the great styles without the snob of SoHo salespeople! I definitely recommend this place and will be a repeat customer.

Warby is located right in the terminal close to the entrance/ exit. It's near the subway as well…read more The service at this store is a hit or miss. But I went there for their glasses as they have many different styles and the price point is great too. I went a few times and the service was good, but it could've been better.

Now that I had cataract surgery, I no longer need prescription glasses but was told to get a pair…read moreof sunglasses. These had to be UV and polarized. My ophthalmologist naturally wanted me to buy a good pair and suggested Purdy's on Madison Avenue. Knowing how expensive this store was considering they can make a pair in one day I decided to see other places. Sunglass Hut's prices started at $175. Then Laura insisted I go to Saks Off Fifth where I nearly fainted when the salesperson said that sunglasses started at $250. Warby Parker to the rescue. Located inside Grand Central Station, this store is conveniently located as one comes up on the escalator. Carla, a salesperson, helped check which pairs were polarized as many were not. Finally I found one named Sydney Brioche Tortoise with tortoise shell frames which looked attractive. Solomon tightened it for me. The return policy is thirty days with a full refund. This store is bright and all the offerings are nicely displayed.

The selection of frames is only surpassed by the customer service. This business cares for…read morecustomers

Lovely store and lovely staff! They're always helpful whenever I need either my glasses or…read moresunglasses adjusted.

Very fast I needed glasses in a pinch and they stepped up. not only did they overnight them to me,…read morethey also picked out about 50 frames to try on and helped me decide which looked the best. They have great style and a large selection of high quality frames, even budget friendly options but don't expect this to be Walmart of glasses, this is Manhattan, but fair price for designer.

They took care of me in an emergency situation. Ninety minutes later I had a new pair of bifocal…read moreglasses. If anyone can do it, NYC can, and these folks proved it.

Greeted with a smile and excellent people who helped me find the perfect scarf and pair of gloves…read morefor the winter season! They do individual and wholesale which is great for any buyer. i'll be sure to come back soon. Thanks again!

I purchased a pair of medical glasses here and the staff honestly gave the best experience I've had…read moreat an optical shop. No pressure pushing a sale, very patient and knowledgeable with all of my questions. Vast selection to choose from. I love my glasses I use them for extensive hours of screen time.

Agree with others there is no service in this store. How do they expect us to buy prescription…read moreglasses without service. Stay away.

I'm 74 and my eyesight is suddenly a little fuzzy when not in ideal lighting conditions. My…read moreinsurance covers eye exams and glasses, figured it was time. Well, as it turns out, I have cataracts developing. They could easily have sold me $300 glasses, but they said " you don't need glasses, you need an ophthalmologist." So I made an appointment for next week at NYEE. Meanwhile, the people there could not possibly have been nicer, kinder or more welcoming. Both the young woman who administered the tests and the optometrist who reviewed the results and explained them to me, both are extraordinarily professional and caring. I double-super recommend this location.

Spencer of Lens at 777 3rd did wonders repairing both temple arms and nose pads of my opticals. He…read moredid it quickly, graciously, 5 mins before closing and the frames now sit more comfortably on me. Thank you Spencer!