We love Optical Warehouse Outlet on Myrtle! Top notch service from all staff members who take their time with making sure you get the care you need, and look you desire. This is my second time getting an exam and glasses from them, and I can say for the first time that I truly do not mind going to the eye doctor and selecting eye glasses. I also love that I can find glasses that I like in the same place rather than going all over town or online. read more

Optical Warehouse Outlet - Optometrists Near Me - Ridgewood, New York

Was in and out within 30 minutes when seeing the eye doctor. The staff was super helpful in finding me the type of frames I wanted.

The two ladies that worked on 10/15 at 4pm turned my whole day around after dealing with the terrible customer service at Vision World* - I'll be doing my optical business here from now on read more

Coming here was a wonderful experience. Jeanette and Joann were excellent in helping choose the best choice for me and they were both fun and knowledgeable. I highly recommend this business to anyone looking for glasses. read more

I bought my read glasses here a year ago. Today I came because my glasses felt so loose and I thought I had to buy a new ones, they just fixed them! I was quick, cheap their staff is really and and they speak English and Spanish, fully recommending! Thanks! ‍ read more

Optical Warehouse Outlet - Fixed lenses! - Optometrists Near Me - Ridgewood, New York

They do not answer phones. They overcharge us by $650, and they NEVER contact my insurance. What is happening to them? read more

Their lab made a mistake and the girl was not so friendly about redoing them. The gentlemen in charge was nicer but they are not reliable in my experience for the prices they charge. If they can't get a mild distance right, I wouldn't go there for anything. read more

I went here due to blurred vision, they were so professional and kind. They call when they say they gonna call. I got a pair of glasses they recommended and I sunglasses of my own got them with prescription. Definitely making this my regular vision go to. read more

My mother got glasses here and the lenses were scratched when she got them. When she went back to let them know, the guy called her "too picky." We'd like to support small businesses but they should honestly not treat customers like this when there is an issue. read more

Absolutely great customer service and their prices are unmatchable !!!!! My family and I come here for contacts and glasses.

Had 2 terrible experiences here. First time, they charged me for a DMV exam that I later learned could have been free. Second time, I booked an appointment for Medicaid eye exam. There are 3 giant signs on the frontage saying they take Medicaid, plus zocdoc confirmed, so I gave them a second shot. When I arrived they said not only that they don't take Medicaid, but that Medicaid doesn't cover any eye exams. I called Medicaid who confirmed they were lying. Shameful behavior, do not go here. read more

I love Optical Warehouse Outlet. They always have the latest fashion in frames which I love and the staff is awesome! I definitely recommend this place as it is my go to! read more

This place is amazing. Twice I had broken my glasses (with no backup) and needed a last minute frame to pop my lenses into and Jennifer found me one immediately and put it together for me. The first time she gave me a Gucci frame for only $200 (my currently lenses would ONLY fit it) and the second time I came in with my free prescription glasses with a very specific cat eye frame and she was able to find me a replacement right away, and it only cost me $100. She didn't even try to upsell me anything. She's truly a gift. The energy of everyone in there is so sweet and fun as well. I don't normally leave reviews but they deserve the props ! read more

I needed a copy of my son's and my prescription and the workers lost them. How can you lose two prescriptions? Then I was told they would continue looking for them and they would call me back whether they found them or not. No one called and that was a month ago. They seem to have either a very poor filing system or a desire not to give you a copy of prescriptions so they can make money charging for another eye exam. There's many optical places in the neighborhood, save yourself the trouble and go elsewhere. read more

AVOID THIS PLACE UNLESS YOU WANT TO BE TREATED LIKE YOU ARE WORTHLESS. I had an appointment scheduled with this office, I was told I was in network by my insurance company and there should be no co pay. When I called the man who answered was incredibly rude. He did not even ask my name to pull open my chart, and barely let me speak, he began shouting at me, SHOUTING when I asked about my insurance. And when I asked to speak to someone else he hung up on me. When I called back he said "WE DONT TAKE YOUR INSURANCE NEVER CALL HERE AGAIN!" And hung up on me!! I never raised my voice to this rude man, I calmly asked him to let me speak, and he shouted at me! How dare you run a business in this!!! AVOID THIS PLACE AT ALL COSTS read more

I love my new "Celine" glasses. They look amazing & they are so sturdy. Jennifer S. & Lilli are amazing. They really helped picked the right frame, very patient showing me many options. And it was a fun experience, so much so, that my husband bought his new "Champion" glasses there too. I definitely will be back & recommend OWO for your next pair. read more

I got my glasses over 2 years ago but I went to fix my new glasses. Michelle and Jen are super friendly and knowledgeable. After fixing my glasses, Michelle took the time to answer all my questions and gave me an estimate for a spare. They definitely deserve a raise. I already recommended this store to all my friends and relatives!! 5 star experience. read more

This review is long over due. I've been going to Optical Warehouse for about a decade now and even though my vision is not the best, I most definitely can not "see" myself going anywhere else to meet my eyewear/optician needs. Upon arrival you will immediately be greeted and feel welcomed. The employees at Optical Warehouse are very professional and personable without being to sales-y or pushy. When trying to find out which brand of contacts to purchase or which glasses fit best, the staff are very helpful and patient. They take their time to answer any questions and always give their honest opinions and suggestions. I highly recommend if you have any specific inquires or if time is of the essence ask for JENNIFER. She somehow makes the impossible possible. When making a purchase if you ever feel anxious, in doubt or self conscious, she really has this gift that makes you feel calm, comfortable and confident. 10 out of 10! 100% of the time Optical Warehouse is highly recommended. read more

10/10 recommend! They have a wide range of different frames to fit your needs. But better than that is their customer service which is super important to us as a family especially since our son has special needs. He loves the staff there and they love him! Thank you so much to the staff! read more

Tony !! The best man in Ridgewood ! Thanks always to Tony and his very attentive staff, for always showing concern regarding my vision. Everytime I come here I am always treated with undivided attention. I'd recommend anyone to come by and visit Optical Warehouse Outlet!! read more

Such a breath of fresh air in a busy community to come in and be greeted with excellent care and customer service. Staff was really sweet and service was affordable! Will be a returning customer for sure read more

If you choose to do business here I advise you know your exact insurance benefits before they scam and overcharge you. I have been getting glasses/ contacts here for the past 5+ years and was satisfied in the past with their services but due to a recent experience with them I highly recommend staying away. I contacted them to reorder my contact prescription and they let me know the price, I informed them that my insurance allowance will cover that cost and the sales associate Jennifer claimed that the allowance was only allowed if I purchase a yearly supply. I believed her, so I continued with the transaction. I decided to call my insurance after to confirm if this was correct and they let me know that she lied to me and should have applied the full balance to my order rather than charge me. When I called back to confront them, she let me know that I could not cancel the order because it was processed and the best she could do was "throw in a box for free." THE BOX IS NOT FREE YOU OVERCHARGED ME AND MY INSURANCE. My parents also have gotten their glasses/ contacts here in the past and they are now auditing their receipts and found that they had been overcharged as well. Terrible business practices. read more

My wife and I dealt with Jennifer. She was a pleasure to deal with and provided stellar service. No reason to shop anywhere else for your eyewear needs than Optical Warehouse Outlet. read more

Well what can I say about the staff and service.I damaged my glasses and needed a replacement.The staff were very helpful and pleasant making the experience an easy one.Once again thank you for being the professionals that you are. read more

This place is shady and not straight forward with their pricing. I came in for an annual vision check up for my glasses and contacts. I was told the the fee would be $60 for my glasses with my insurance and $60 for my contacts. I later found out that fee for my glasses should have been $20 and I called to dispute the high charge. The sales associate I spoke to said she would call back and she never did. I call back a week later and now they are saying they only charge me for my contact exam and not my glasses. AVOID THEM. read more

Went in to get my glasses tightened and felt so welcomed and was treated so kindly. Fast, efficient and really personal customer service. Would recommend to anybody in the neighborhood! read more

This is simply best place I've used for eye care needs. I'm glad I decided to go online to research a place instead of going where I did last year. I came for a contact lense exam due to a personal emergency. I have horrible vision and I only had one lense because I lost the other side. Not a pleasant experience. I needed something quick and affordable for my situation. He was kind and understanding of my situation. The eye exam service was quick. The cost of both the exam and supply is extremely affordable at 69 bucks. Every place I used before Optical Warehouse Outlet made me feel like I was getting ripped off. Most places charge at least $200. Thanks so much for the help. I'll back soon for more contacts and a pair of glasses. - Brian read more

Best place gets my glasses fixed and done within the time I'm in there amazing customer service I recommend you drop your old place and come here if you don't already read more

I love this place! The service is always great! Literally everyone who works there! Jen was amazing at making me feel great in my new glasses. They even accommodated me with payments till I paid them off! Will recommend this place to anyone! read more

SCAM ALERT Optical Warehouse: 1) Told me they accepted my insurance plan. 2) Charged me more than my copay (insurance confirmed they overcharged me). 3) Did not file a claim with my insurance, so my insurance has no record of the appointment. 4) Gave me a glasses exam - when they found out I was there for contacts, they shredded the glasses prescription (both should have been covered by insurance). 5) Did not give me a complete exam and gave me an incorrect prescription - the doctor was in a hurry - I had to go to a different eye doctor to get a proper exam and prescription. 6) Ignored/disconnected any calls from my insurance provider to resolve the claim issue. They did the same thing to my wife, except they overcharged her for frames/lenses, also. I'd rate them 0 stars if I could. read more

I love this place! They helped me pick the right glasses for my face and most importantly skin completion! Thanks to JEN and the rest of the staff for helping me looking great and most importantly see great! read more

I have been going there for years because they are close and do try to work with you. After I noticed my 5 yr old might have vision issues I quickly went to them to get her examined. Their doctor is very sweet and great with kids so this review has nothing to do with the doctor. The problem was when it was time to get my child frames and lenses. The frames are under the counter so the sales person pulls out different frames that the child then tries on. Given that I have no idea about frames for children I chose a pair that the sales person gave me because I figured they gave me the right size for her. Then it was time to pick out the lenses for the frame. The doctor wanted to build up the prescription over time so the lenses were going to be changed in 6 months. The sales person explained that I should add blue light protection, and special glass that wont shatter when the child breaks them, also anti glare is a good idea. Since like every parent I wanted her first pair of glasses to be great I went along with the recommendations unaware of what is typical. The sales person wrote out the prices on a piece of paper and the total was def shocking (close to $900). The frames were $300 and the rest was the lens price. We paid it and left. A week later the glasses came in and my child tried them on at the park to make sure everything was ok. Since I also wear glasses I noticed a yellow tint to her lenses. The yellow tint turned everything gray and altered the colors. Went back to the place the same day and the same sales girl said that its the blue light filter and that they can change it so that there is not yellow tint. Ghee, shouldnt they have told me this in the first place. They took the glasses back and I waited another week for the blue light tint to be changed. Meanwhile that was a red flag that something was off w that place so I made an apt with the opthamologist to doible check the prescription. The specialist said that her current one wasnt helping her vision and gave me a new much stronger one. So I went back to the optician to change the lense. They said that I will have to pay for the lense again if I decide to change it. So I grabbed the frames and left the store. I went to BJs optical and was told the frames from the optical Warehouse were way too big for her face, more for a teenager than for a 5 year old child and that the lenses they sold me for basically $600 (just for the lenses) would cost me $60 at BJs. I ended up paying $120 for both the frames and lenses and I learned 'anti shatter' glass is actually a standard and shouldnt cost exTra money. What is most insane is that this place sold me crazy expensive lenses when they knew we would need to change them in a few months anyways. Whats even more upsetting is that I am finding out that I should have been given 30 day warranty to change the lense with no charge. Thats standard protocol with optical stores. I get that stores like these need to make money but to do it with children is absolutely horrendous. Now I have a pair of frames that I cannot use, lenses that arent right for my child and it cost $900. I wonder how many children who got their glasses there are walking around with the wrong size frames or with the wrong lenses. read more

I have been going to Optical Warehouse for the last 3 years. I have purchased for my self at least 6 pairs of prescription glasses and sunglasses from them. I love to switch up my frames ? The staff is amazing and so helpful it truly is a pleasure going there ! They have a huge selection of designer glasses at great prices. They really know how to treat their customers. I wouldn't go any place else ! read more

y'all im not even going to lie everyone was extremely nice and accommodating but I am like 100% percent sure I've been scammed at this place 170 (including my 20?? 35?? dollar copay, idk he keeps switching it up, day of he said 20, on the phone he says 35) for some generic glasses?? Also I never pay a copay but apparently they use a 3rd party for insurance and apparently my insurance is technically out of their network, btw my insurance is medicaid + empire bcbs absolutely not read more

I went here for an eye exam and to fill a prescription. They were very attentive and personable. I felt very well taken care of :)

Wow excellent service! My daughter had lost her 10th pair of glasses so insurance cover wasn't a option. I was worry about the cost of the glasses but I did run into this place on pure luck. And was rewarded with excellent friendly service Yolanda the customer service lady was spectacular very attentive and friendly as well as the doctor the help me find a a beautiful pair of glasses for my daughter and very budget friendly . I'm never buying glasses from anywhere else and I recommend to ev read more

I am beyond thrilled with the level of care and customer service we experienced at Optical Warehouse Outlet. Their friendly and knowledgeable staff helped us navigate insurance questions and choose absolutely gorgeous frames for our glasses. In the short time I was there I also saw that they are taking great health and safety protection measures by cleaning almost continuously and sanitizing all items between uses. It is clear that the staff really care about their customers. read more

Optical Warehouse Outlet - Optometrists Near Me - Ridgewood, New York

This place is about a 30 min walk from my house but I would rather go here to get my eye glasses, contacts, and exams over any eye place closer to me any day. Tony is a very good salesman in that he is very patient and helpful in frame selection. He doesn't pressure you to spend more than you'd want to. Also, he doesn't get flustered even with your most nit picky requests. He is very understanding and really cares about what you want as a customer. His prices for contacts are also unbeatable! Contacts can even be shipped to your house upon request. Another thing is that Tony is very diligent in updating you on the status of your eye glasses and/contact orders, which I find very important since I've been encountered other places that don't unless YOU reach out first. In terms of eye exams, the doctor was attentive and explained the condition of my eyes well. Overall, a great place I will continue to go to and support. read more

I got a new prescription here and a new pair of glasses last week. The optician took his time and gave me a through checkup after which I picked out a pair of glasses - they have so many options and great prices. Seriously have no complaints about this place. Big thank you to the staff for being so friendly and professional. I found them on Yelp as I live in the neighborhood and it's only fair for me to leave a good review as I came here based on the other reviews of this place and it did Not disappoint. read more

Optical Warehouse Outlet - Optometrists Near Me - Ridgewood, New York

This is a great example of how you do business. I am so pleased with the prompt, knowledgeable, and friendly service I received that I have been recommending this place to all my friends. Tony has an especially charming but professional demeanor that makes me want to reconsider any online eyewear purchases in the future. Thank you again! read more