A Sunnyside Gem!! What an incredible experience! After having had several eye exams, getting a crappy pair of custom readers, and dealing with unknowledgeable "know it all" staff (Jackie the store manager) at Lens Lab Express on 46th Street in Sunnyside, I decided to take my RX over to Sunnysight Optik to have it filled.
Upon entering I was greeted with a smile and was offered assistance. I sat and spoke with Diana. Being that I brought my own frames with me, I just needed to buy the lenses for this new prescription that I had gotten from Lens Lab Express. Sunnysight Optik just had to measure and mark the frames for the new lenses, then have them cut. Diana took her time to get the correct measurements. She then explained and described to me the different lenses and coatings that were available. Afterwards, she asked me what I thought would best suit my needs. At no time was Diana trying to up-sell. She had just presented every opotion she had available for me, in a very knowledgeable and professional manor. The choice was mine! This information was very valuable to me, as was able to choose a the lens and coating that would be best for my particular needs. So, I made my decision and left my frames.
When I returned after the weekend to pick up my new glasses, I was once again greeted with a smile. Right away Diana brought out my new glasses. Here is where the Optiks extraordinary service shined!
Upon trying on my new frames and prescription I could see, or should I say... "I actually couldn't see!" Something was definitely wrong. Immediately Diana called Brian, the optician, out to take look. He came over and checked on the adjustment of the frames and remeasured me. He also checked the written prescription against the new lenses and the way they were cut. All seemed fine. Then the doc pulled out the lens kit. First we started with the prescription I came in with... The problem was made very clear, as the prescription given to me from Lens Lab Express was once again not right. Very frustrating. The doc at Sunnysite optical was able to quickly examine and correct eyeware prescription... Brian immediately called the lab and ordered new lenses with the new prescription. Long story short, they corrected my prescription that had been just been done by "Lens Lab Express", and even rushed my progressive lenses and specialty coating for the next day. Not a small feat being that it was 9 pm on a Monday night! Brian and Diana stayed at that shop after hours on both days to correct an issue, that was clearly not their fault. They just wanted to make it right. What service!! The entire staff at Sunnysight Optik worked together to provide only the best service for their client. At the end I walked out with the sharpest vision I have ever had in wearing glasses. These digital lenses and the magical coating, made a world of difference. I guess having the proper prescription also helped! And they were able to get my RX right on the first shot. Unlike that "other" place!
After the fact, I come to find out that Brian makes glasses for many celebrities & very high profile folks. That explains the quality of service and importance of detail he puts into his work. Park Ave and Beverly Hills service right here in Sunnyside Queens! Goes to show you... If you want quality, go to a master of the trade!
Sunnyside Optik also had a nice selection of products. Designer items as well as other affordable yet stylish pieces. All very tasteful. These were not old outdated stock, previously worn, or just poor quality frames like those that are sold at Lens Lab Express. But most importantly!!! You get GREAT SERVICE from a very well informed, knowledgeable, and professional staff.
Thank you Sunnysight Optik!! read more