Dr. Wu and staff are wonderful and experienced. The office is clean and well maintained. Don't waste your time with other places. My family and most of my friends in Rwood go to him. Dr. Wu is wonderful for kids. My son used to see him for contacts and now sees him for Ortho K lenses (lifesaver and eyesight saver!) read more

Worst patient treatment I've ever received. Do yourself a favor and find a different eye doctor wish this neighborhood had a Warby Parker's . This place looks 2025 by treat people like 50's-60's Do yourself a favor and make sure you avoid Irene the office manager she's the worst. read more

I visited Fresh Pond Eye Care to be examined for glasses and I came away stunned because of the substandard service I received. It was 2-3 years ago during a Summer, the good doctor dressed in biker short tights that had a checkerboard pattern hovered over my face which a handheld device like a pistol grip at first circling with it in front of my face and than holding it 2" from my eyes declared that the pressure in my eyes was fine. My eye was not diluted, he used a flimsy collection of lenses to quickly measure for lenses. When the glasses came in one of the lenses was so off its not even funny and he blamed it on the lab. To get the correct measurement he took only two passes at my eye not calibrating back and forth carefully but the reordered one was good. The staff, at least at that time, was very unhappy and stiff. I am older and have been examined by numerous of eyecare professionals in the last 30 years but this experience was totally out of range. There are dozens of eyecare places in Ridgewood, stay away from this. Lately I have visited Clarity Eyecare on Myrtle Avenue and was treated professionally. read more

I have been going here for the past year and doctors and staffs are super kind and are very helpful weather it's with picking out glasses, scheduling appointments, or application fill outs, they are always there to help. read more

Stay away!!Terrible experience!!! I received my daughter's brand new eyeglasses with a broken frame & scratched lens . I had to go back twice for them to get it right( waited 2-3 weeks). Terrible customer service.. read more

i was turned away from my appointment cause i was 10 minutes late i'm a 70 year old man with a bad spine and i walked as fast as i could but the office manager turned me away,this is not a way to help a senior citizen who is in need of help! read more

Amazing experience with the entire staff. I'd already been here before for my boyfriend's eyes and knew they were good. I had a bad experience with my old doctor's office, so I came here and was amazed by how great it was. All brand new equipment. Friendly and genuinely nice (not fake nice) staff. Dr. Wu is actually concerned about your eye problems and makes sure you understand everything. I learned a lot, which is surprising for someone who's been wearing glasses for nearly 30 years (and with really bad vision). The only negative thing I could possibly say is there isn't a massive selection of frames like I'm used to. But I still found plenty that I was interested in. I can't really vouch for whether or not they are expensive because my vision is so bad that I've always spent a lot on it. Overall, very satisfied. read more

I was looking for an eye doctor in my area and I'm so glad I came across Fresh pond eye care . The staff was super professional , this place is squeaky clean and I didn't have to wait long hours to be seen ! If you're looking for an eye doctor, Dr. Wu is it . I was in and out within minutes & left feeling great about my visit . read more

Fresh Pond Eye Care is excellent. So glad I found them. Dr Wu is so good! He's really thorough and the rest of the staff is excellent as well. I've been to A LOT of eye doctors in the NY area, in the city and elsewhere. This place is far superior. State of the art equipment, easy to get an appointment, they go the extra mile to get the right prescription. read more

First time visit was amazing. Dr Wu was very thorough with my exam. He recommended some changes to my prescription and I'm super happy with the result. The staff is very polite and understanding. The office has new equipment and everything is very clean. I had the first appointment and got there before they opened so there was no wait time. I would definitely recommend Dr. Wu and his staff!!! read more

How are there not already 100 five star reviews?! This place is the best. Professional, kind, smart! Dr. Wu knows his stuff, he wants to make sure you have the best experience, and he really cares. He listened to my concerns about my current contacts, solved them with new ones, and answered my questions about family eye health history. His team - I worked with Andres- is awesome too. They are very transparent on prices. This isn't something I've seen EVER in nyc. An eye place that isn't trying to swindle you into paying for more than what you need, how novel :) I was able to book a next day appointment and they started on time. Also great on masks, hand sanitizer available everywhere, very easy to be comfortable here during covid. I was skeptical since there was only one review when I was considering booking...I honestly decided to give them a shot since their Instagram had some Pride pics. Turned out to be a good call as always :) I hope this second Yelp review gives you the rec you need to book an appt!! I've already recommended Dr Wu & Fresh Pond Eye Care to a bunch of BK and Qnz friends and I am still on my walk home from the appointment lol. read more

If you need glasses, come to Fresh Pond Eye Care. Dr. Richard Wu is pleasant and friendly, caring and qualified. As is his staff and I am always satisfied with their service and the best glasses I've ever had since 1975 when I got my first pair. read more

I had a great first visit to Fresh Pond Eye Care. My appointment time was promptly kept. My exam was thoroughly executed and very informative. The insurance was honored and my eyeglasses choice was the best I ever had. Can't wait until I can pick up my new glasses. Thanks again to the Fresh Pond Eye Care team. I can't forget the receptionist who was super nice and helpful. Sorry I didn't get her name. Next visit I will. read more

It was our first time and so glad we discovered this vision clinic! The staff and service were amazing, Dr. Richard Wu was really thorough in explaining our situation and what we need. It felt like they really cared and was clear in explaining any additional costs that weren't covered by the insurance and never felt like they just wanted to make money. From the eye exam, to checkout, up to the delivery of my contact lens order, everything was handled well. They communicate clearly to their customers and are very professional. I highly recommend this place. read more

Professional and friendly staff, excellent communication from the doctor. Got eye exam and contacts using VSP insurance.

Excellent, quick and easy, quality service. Great experience from booking an appointment, to easy sign in, to speed of seeing the doctor and even styling for glasses by employee. Highly recommend. read more

The staff was fantastic, funny and super helpful. they spent all the time I needed to pick out a pair of glasses I really liked. I actually wished I had more to do there so I didn't have to leave! I actually cant wait until I go back next week to pick up my glasses. Fully recommend! read more

Easy, quick and painless. Very nice staff and doctor was efficient and thorough. Nice clean environment & would definitely recommend to friends and family! read more

Awesome,Thorough and Pleasant experience just like my first visit. What a pleasure to see Dr. Wu and his staff. I highly recommend Fresh Pond Eye care read more

Very professional staff, very thorough, doctor was extremely helpful. The selection of frames was outstanding

Friendly staff, eye exam was thorough for lenses- doctor was patient and allowed me to try several pairs of contacts to find the right ones that were comfortable for my eyes. read more

I had an eye emergency and my boss fortunately called this office for an emergency visit. I was immediately seen hardly waited more than a few minutes to see Dr Wu. he is very detailed oriented and precise with his evaluation and treatment. I am seeing much better and I am very grateful. Even after a second late night emergency which landed me in the ER, Dr Wu still coordinated with the Doctor at the hospital and I am being observed closely by him. I HIGHLY RECOMMEND this office. Thank you to Doctor and staff for keeping my eyes healthy. read more

Had one of the best optometry experiences in my life - and I've been needing eye car for 30 years. The opticians were efficient, friendly, very thorough with explanations, and also great at pricing out my options for eyewear. Dr. Wu was also great - excellent manner and extremely informative. Ended up with a *great* set of frames I'm in love with and even better contact lenses than I've been wearing for years (and with a steep astigmatism, I have limited options). Extremely pleased, Fresh Pond Eye Care has found a new lifetime customer! read more

Easy to book appointment. Responsive staff. Lots of safety procedures in place. On time and thorough exam. Really helpful and responsive to what you need. read more

All the staff members were wearing masks, respectful of COVID-19 regulations, and they were very professional from the minute I opened the door. Dr. Wu was amazing, he communicated results of my eye exam to me very clearly, he listened to my concerns and I left knowing I found my new favorite eye care spot in Ridgewood! Thank you :) read more

This is the best optometrist I've been to in 60 years. They're efficient and their customer service is perfect.