Last class, amazingly poor customer service and QA, noticeably worse this year (10+ yr customer): *Firsr, lenses delayed 3 weeks, for repeatedly FAILING the Quality Control. *Then at pickup, discover lenses were made Too Small for the frames that OPTYX themselves had sold me! That they had a record of and noted on lenses order! Now, another week delay for them to make lenses all over again.While I go without computer glasses for an entire workweek. At these prices, I expect much better QC and customer servi e, After I come again to pick them up, again, I will be a FORMER Optyx customer, especially with multiple competitors closer to my home and work. Very Sad. read more

if I could give more than 5 stars I would. I have never spent more in my life on glasses, but I also couldn't be happier to spend here. Dr. Dana is lovely, and Michael is an absolute star who makes for a true luxury experience. He is an expert in picking the right frames as well as customizing the final produce for a bespoke pair of glasses. I wouldn't go anywhere else, he makes sure you will pleased. read more

From the moment I walked in, my experience was exceptional. Michael, the manager, was incredibly helpful and accommodating. He went above and beyond to meet all my needs and ensured I found exactly what I was looking for. I came in for my first pair of glasses and ended up leaving with two! read more

Three Stars is a stretch because there was E for effort put into fixing my eyeglasses nose guards. A big E like on the eye chart. My problem is with my feelings. Unfortunately I can't escape the atmosphere I felt from the moment I entered. I walked in to one of their many locations for the first time. I wasn't greeted by a smiling face to make me feel welcome. I felt like I should turn and leave but it's a small space so I stepped forward to the lady behind the counter. After telling her my problem she said there "usually" would be a $5.00 charge for nose guards. I said I could get them free elsewhere and prayed I could turn and leave. Nope, she said she would look to see if they had the hard plastic I need. After a while she returned and said they didn't have them. There was some discussion with the other employee in my hearing distance regarding what I needed. All the while I wished I hadn't walked in the door. I grabbed a business card knowing I would do a review of this experience. Now I understand that other branches of this chain have closed. There could be many reasons for the sadness and lack of enthusiasm when a customer enters. Everyone has a bad day now and then. I felt like I was a bother. Will I return? No. If you're in the neighborhood and want to try them you make your own decision. My philosophy is to smile and welcome every customer while you are being in the present and in the moment when you're on the job. It's not about the business establishment's issues or your personal problems, it's the customers turn to be in the spotlight! read more

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It's good quality but expensive. (On average we pay $1500 for a pair) **What bother me and my family the most is: my glasses have needed adjusting 3 times. Most of them the adjuster isn't there or busy with other people. It's a bit irritating because it's an hour trip for me. ( I went there 6 times , and 3 times he wasn't there). So ridiculous. What do other people do in the store. read more

I dropped in without an appointment on a Friday, for a much needed eye exam. Mike was great and his staff were a reflection of the solid business they run. He got me an appointment within the same hour and the exam was awesome! Dr Wu, really knows her field! She spent extra time with me to discuss my concerns regarding a past eye injury. That meant a lot. Optyx are extremely knowledgeable about frames, designs and emerging styles. At no time did I feel pushed into a purchase or a service I did not need. 5 stars without a doubt. I will be a regular going forward. read more

Optyx - My Prescription - Eyewear & Opticians Near Me - New York, New York

I did not want to give them one star! I really wanted to give them ZERO stars! I brought a pair of NEW Ray Ban sunglasses to be adjusted and the manager cracked the lenses. I went to pick them up and he stated he was not responsible. Then who is responsible? Crazy!!! He was rude and quite arrogant. In all my 30 years of getting sunglasses adjusted, I have never experienced cracked lenses. I would NEVER go to any Optyx location. The customer service is horrible and they are not knowledgable or professional in the eye glass/sun glass industry. Customer service will never return your emails or phone calls if you want further assistance. read more

My vision was going haywire during the pandemic so i went out to seek an eyeglass store in the city. Optyx came up in my search and they have Great customer service! everyone is always very helpful at this location as well as the one on 78th. I did end up getting my glasses here as they seemed to have more selections. Also the optometrist is extremely thorough and really nice! read more

Fantastic customer service ! I've gone there for eye exams / prescriptions for both glasses and contact lenses. Optometrists are good and attentive. The rest of the staff are also great . Highly recommended read more

I had to take a moment to write this review. I have my (favorite) pair of Quay sunglasses, and over this past weekend, the rim got bent out of shape in such a way that it would be impossible for them to stay on my face. Before resorting to just buying another pair (yes, I love them that much), I figured I would give this place a try as I walk past them almost every day on my way to/from work. I couldn't be happier! Not only did they fix it in 5 minutes, they did so free of charge, even though I didn't purchase my sunglasses from there. Thank you OPTYX for saving my favorite pair of sunnies!!!! read more

I had a great experience- the customer service was professional and thorough. Will definitely go back as my neighborhood spot for eye care and eye wear needs. read more

So...I flew into JFK today from Las Vegas...sat on my glasses at the beginning of my flight and broke them!! Of course I didn't bring a spare...so getting them "fixed" or whatever was a priority to me...we saw this business as we came out of the Metro station walking to our hotel...after we checked in we went into this business and was greeted by CG...I explained my situation and she took a look at my glasses and said hopefully she could fix them but the metal hinge was bent so when she straightened the hinge out there would be a chance it would break the frame...I said ok please do whatever you can...she came back in 5 minutes with them all fixed and cleaned and shiney...I was so happy...and to top it off no charge...even though I'm from out of town and would most likely never buy glasses from them...that's 5 star service!!! Thank you! read more

I had been considering getting my eyes examined and happen to walk by this OPTYX store right before they were closing. On a whim, I made an appointment to have my eyes checked out the following week. When I arrived for my eye exam, I was greeted immediately by Eddie as I walked into the store. Eddie showed me different frames and told me what he thought looked good on my face. Eddie also took my old glasses and adjusted the fit. I feel kind of funny now thinking that my old glasses were hanging on my face with a side-tilt. After being assisted by Eddie, Dr. Tran greeted me and brought me out back for my eye exam. Dr Tran was very professional and calmed me down since I was a bit nervous for my exam. She was patient, very sweet, super smart, upbeat, and knowledgable. Dr Tran explained the process to me and also helped me understand what was going on with my eyes in a way I could understand. Dr Tran made recommendations based on her examination of my eyes. This relieved me from my nervousness and apprehension toward having lights in my eyes. Dr Tran made me feel comfortable and relaxed during the eye exam. She was amazing! I really enjoyed my experience at OPTYX. I have recommended this location to my friends, and I purchased a really great frame from Oliver Peoples. Oh, my glasses were ready in less than a week too. That was great service. I could not be any more pleased with my experience with Dr. Tran and Eddie. If you wish to have your eyes examined, then do not hesitate to see Dr. Tran. Dr. Tran will take good care of your eyes and make you relaxed. read more

I was walking home from work when I spotted a variety of beautiful celine frames in the store window. I went in and Vicky was very helpful in helping me find one that fit my big ass face. I LOVE THESE FRAMES and I get compliments on them consistently. As for the eye exam, the eye doctor was amazing (I forgot her name), she actually took the time to address all my issues with dry, irritated eyes as well as fit me for contacts and glasses. Service was also extremely fast. i got my frames the next day and contact lenses a couple days later. read more

My wife and I went here to get glasses or contacts. They told both were covered. Upon return to pick up the glasses they said we actually weren't covered for contacts and glasses and had to pay $100 for the contact lens fitting. They didn't bend and wouldn't remove the fee even though they messed up. Don't go to this Optyx. Try somewhere else even if you think you know your insurance. They'll mess it up. I'm usually pretty easy going, but this was a little ridiculous. read more

I wanted to really try out this place because it's very close to my work. I had a schedule here at 6:15pm on a Thursday, but when I entered the place I was not greeted by the two sales associates and they also gave me a very dirty look. I told them I have an appointment at 6:15pm and the older lady was very rude to tell me that my appointment was actually at 6pm. First of all, I repeated many times on the phone that I needed a 6:15 appointment and they confirmed. Not only it was very disappointing that they put the wrong time in their system, but the customer service is also very unprofessional. read more

I walk past this OPTYX everyday headed to work and when it became time for my eye exam, it was an easy choice to make an appointment with OPTYX. Well I am so glad I chose this store and not another because of three things: 1. The ease in scheduling the appointment. 2. The professional and courteous front staff. 3. The pleasant, funny, and kind optometrist. I had no problem scheduling an appointment for the exact same day and I used ZocDoc to schedule the appointment and complete all the necessary paperwork online. I am appreciative that ZocDoc was an option because when I arrived for my appointment it significantly cut down my wait time and made the visit transition quicker. The front staff were amazing. They all had a smile on their face, greeted me immediately upon walking into the door and had no problems answering my questions and offering their opinion on the style of frames that worked for my face. I ended up purchasing my own frames from another store and bringing them in to be fitted for my prescription. This was not a problem and they handled my frames with care. Dr. Tran was just amazing. She was so kind and held a conversation with me the entire eye exam. She made me feel comfortable and focused my attention away from the flashes of light in my eyes. Overall, I really enjoyed my experience here and will return in the future. read more

Great place with great frames selection. (branch i visited is on 3rd and 63rd). Michael the manager there is a welcoming professional and showed all the options i was looking for (I was looking for lightweight reading glasses). He is very responsive and followed through on all my questions. Dr. Wu who did the examination for me is also professional, thorough, and very knowledgeable, and answered all my inquisitive questions. All in all, highly recommended! read more

While Michael who runs the shop is perfectly charming I would not recommend this place. I ordered 4 pair of prescription glasses beginning on March 3 2021. I waited anywhere from 10 to 14 + days to get them back and most times something was wrong. They even lost a pair of my frames I intended to use but did replace them with a pair in the store. Still, this took time. Lots of time. I finally had all 4 pair by the middle of May. read more

Really fantastic experience with Optyx. Dr. Tran was great and not only was the eye exam itself extremely thorough, but the customer service was just GREAT as well. I had hard time picking out frames and Eddy could not have been more patient with me + he understood my insurance perfectly, which I found extremely helpful. I got my new pair of glasses only a day after ordering! Will definitely go back there again. read more

Had a terrible experience with this store. I ordered two frames impulsively and tried to cancel one of them within the hour. I was told this was impossible and against company policy. Where was it stated? On a sign I couldn't see, 3 inches by 8 inches, silver letters on a silver background. Totally unfair. I should have been allowed to return them both if I had chosen to and since I couldn't read the fine print on the receipt, I didn't know the store policy of buyer beware. They should make their sales staff give you a verbal warning before you sign for them. Very disappointed by the quality of the materials and the lenses do not converge correctly for my reading needs. Poor experience and I'll never go back except to see if they can fix these glasses. read more

I came to work with a bad contact. I am blind without them. I work around the corner from optyx, so I walked over hoping to get a pair. I explained my situation to them and they said as long as I have my eye doctor fax over an Rx, they can give me a pair. It was done with no problems! They were so helpful and a life savor! Awesome place! read more

Needed my old ray bans repaired quickly- Mark was super helpful and fixed my glasses free of charge!

Mark was excellent kind and patient with me and adjusted my glasses so great go see him if you're in the area !!!! Thx Mark

Mark was super helpful. He fixed my glasses right away and did further adjustments to make sure the fit was just right. I'll definitely be back! read more

I had originally purchased my frames with optyx. They weren't 100% what I was looking for. I found a pair on Amazon and had optyx refill the lenses. Vicky was wonderful and understanding and refunded me the difference. Their customer care is excellent and so are the choice of frames. read more

Just went into Optyx on Third and 64th Street because I lost one screw on my sunglasses. Jennifer couldn't have been more accommodating and put a new screw in for me. I wanted to pay her but she said there was no charge. She couldn't have been nicer. Thank you very much Jennifer!! read more

I used to get my glasses from Lenscrafters in the neighborhood until it closed. A friend of mine had her eye exam at Optyx and bought her new Miu Miu glasses and absolutely loves them. So i decided to give it a try. I had an exam and contact lens fitting with Dr. Ilyayeva. She was so informative and professional. Told me all about new daily contacts that were so comfortable when i tried them on. Vicki and Hussain were a pleasure to work with. Helped me pick out a great frame, educated me about different lens options and made sure i took advantage of my vision and medical insurance benefits. I just picked up my new DITA's and i LOOOOVE them!! They look amazing and my vision is so much better then with my old glasses. Definitely coming back next year!! read more

Stopped in to have my nose pad replaced because one was missing. They replaced both pads free of charge. Very good customer service.

Dr. Wickware is incredibly thorough and professional. She fitted me for contacts and made sure that I received the most comfortable lenses possible. I would recommend her to anyone. read more

Optic offered fantastic service, but the choices for glasses and sunglasses are a bit high. I fell in love with a pair of sunglasses, and unfortunately, although they were pricey, the metal piece snapped after less than one month of wearing them. Totally bummed about that. read more

Got an eye exam there for contacts and glasses. Scheduling was easy. The Dr. Tran was, thorough, professional, and friendly. I would definitely recommend her. read more

I went to have my Celine glasses adjusted that I had purchased from Bloomingdales. Mark, the staff from Optyx assisted me in the best possible way. he patiently made the adjustments until it fits perfect on my nose and ears. he even made some knowledgeable suggestions about sunglasses etc. overall 5 star experience for me. read more

We cannot say enough good things about this place. Great service, great products, and overall great experience. I would give you six stars if I could. I cannot recommend this place enough. Can't wait to see you guys again. Thank you thank you! -Maverick Events mavevents.com read more

My boyfriend and I walked in to get his eyeglasses adjusted and Mark was extremely helpful, professional and took care of us right away. We will definitely come back for any eyewear. read more

Stopped by for a quick repair of my old ray bans, one of the screws in the temple came out ! Mark was so helpful and fixed it for free! Great selection of not only eye glasses, but sunglasses such as Celine and Tom Ford. All the attention is on the customer Great hidden gem read more

Vickie and the team here really worked with me to help replace my glasses without breaking my bank. They offered options tailored to me. And my eye exam was super thorough too. Sometimes the shops right under your nose are the best. Two thumbs up. read more

The optometrist at this location is extremely knowledgeable and really cares about your eye health. She doesn't try to push products on you and there is no wait time to get evaluated. Prices are very reasonable and contacts were actually cheaper at this location then they were online. Also the front desk staff was kind and helpful. Overall, I am very impressed with the professionalism and competence at this place - I have no complaints and would totally recommend it. read more

I walked into the store looking for a new pair of glasses since I work and live in the neighborhood and had FSA to use. I was approached by a very unhappy person. I found out her name is Vickie. She had the worst attitude I've ever seen. She was abrupt, obnoxious and really shouldn't be working as a sales person. She's terrible with people! I got so fed up with her attitude that I had to leave. I also told my co-workers NOT to go there. There are way too many other options to put up with that. read more

Went today for a simple adjustment mark the optician was helpful they have gorgeous stuff will definitely come back.