I cannot stress enough how awful my experience with Leonard Opticians was. I have a very high prescription, and I was completely upfront about that from the beginning. In fact, a few years ago they successfully made glasses for me with a similar prescription, and I was very satisfied at the time. Unfortunately, it seems the competent staff have since left, and the level of service has completely deteriorated. I was initially told my glasses would take about two weeks. Instead, months went by with little to no communication unless I repeatedly called for updates myself -- despite spending over $1,500. When the glasses finally arrived, they looked terrible and clearly were not made correctly. After multiple frustrating phone calls, I eventually learned they had used different frames than the ones I originally selected, which caused the lenses to fit improperly. What made the situation even worse was how rude and dismissive the staff were throughout the process. Rather than taking responsibility or trying to resolve the issue professionally, I was treated as though I was being unreasonable for expecting glasses that actually matched what I ordered. There was constant turnover, poor communication, no follow-through, and a complete lack of accountability. This was one of the most frustrating customer service experiences I've ever had, especially for something so expensive and medically important. I would strongly caution anyone with a high prescription or complex order before trusting Leonard Opticians. read more

After my optician on Madison Avenue closed after 40+ years, I needed to select a new professional optical retailer. After much research and consulting with my Opthamologist, I chose Leonard Opticians at 24 West 55th Street. Turns out to be a inspired decision. Not only was the store visually pleasing, stocked with interesting frames catering to various tastes, but the staff was welcoming and professional. In particular, Mr. Walt Fraser, the sales associate who took exceptional care to provide very professional assistance providing five star service not only in selection of the optimal frames but also in the fitting of the lenses consistent with my optical prescription. Mr. Fraser was not only professional but personally engaging making my selection process enjoyable resulting in a pair of the perfect glasses. Leonard Opticians is fortunate to have such a professional & personable young gentleman representing their organization. I look forward to using Leonard Opticians again and avail myself of Walt Fraser's experience & superlative customer care! From a very satisfied and grateful client, John M. Valentino, NYC read more

My eye doctor recommended Leonard Opticians since she said they were the best in NYC for the lenses. My eyes are kind of close together and I needed graduated lenses so it was a little complicated. Monica picked them out for me. She's a wizard at that. I'd pick up something that was very cool looking but would look hideous on me and she'd just say "No". She knew what was best. Everyone I know and even strangers were stopping me on the street to ask where I got my glasses. I sent them to Monica. THEN - I had a problem. Not their fault at all. Nothing wrong with the glasses but still a big problem. And they solved it for me. Immediately. That day and in way that worked completely for me. So - in these days when it's possible to get cheap glasses, Leonard is not cheap BUT they're incredibly fashion forward (think of this like a good haircut or a shirt you wear EVERY DAY), they know what looks good and what doesn't and they'll be honest, and they problem solve - so they're worth every penny. I plan to get the rest of my glasses there going forward. read more

I have been going to Leonard Opticians all my life. They offer five star customer service along with exceptional quality in their frames and most importantly lenses. My experience going there has been like no other because I have a strong prescription and Leonard knows how to perfect it by using the most up to date quality material in helping me see better than I have ever seen before. I personally have come a long way visually and especially with the help of Monica who works at Leonard on 24th West 55th St. Monica has gone far and beyond and out of her way to make sure that I am happy with my glasses from picking out my frames to seeing crystal clear through my lenses without any defects. Rest assure that Monica and her staff work hard and diligently to offer only the BEST!!! Thank you so much for your continuous dedication I truly appreciate it! read more

Dorothy S. New York I have worn contact lenses for the past 8 years and recently decided to purchase progressive glasses as a back-up. Being a first time user of progressive eyewear, I had many questions about my ability to adjust to the use of glasses. I worked with Monica who patiently answered all of my questions and gave me the confidence to go ahead with my purchase. I found Monica to be personable, extremely knowledgeable, and professional as she guided me towards selection of an attractive frame and appropriate lenses to satisfy my professional and personal needs. Her expert counsel and support proved invaluable. I cannot imagine purchasing future eyeglasses anywhere else besides Leonard Opticians and look forward to working with Monica again in the future. She was quite impressive! read more

"Seeing Is Believing" Every day I like to learn something new. Monica , at Leonard Optician was the first person to explain (accompanied by a diagram) of how progressives actually work, i.e. the "progression" involved in the lens. I had never understood this until I met her. She told me Leonard's uses lenses that are the equivalent of HDTV. Well when I got my new glasses, seeing was believing ! In all my years of wearing glasses, I never had the unique experience I am having now of a seamless transition between distance and reading. If you want a superb optician (Monica) who is just great at what she does, (including selecting frames for you) in a lovely, calm, environment who also offers you cold water on a blistering NYC heat wave day, go to Leonard Opticians and ask for Monica. Lynn L. 8/29/18 read more

Leonard Opticians is hands down the finest optician in NYC! They offer superb stylish frames and are staffed by an impeccable professional staff. Ask for Monica Milner and you'll walk out looking great and seeing better than you ever thought possible. She is knowledgeable about every aspect of manufacturing the perfect lenses. There is no more picky customer than I and she makes me very happy all the time. When you bring in your prescription, you are guaranteed to get what your doctor ordered and not some pale imitation. This has happened to me in the past at other less reputable opticians. Leonard's has a second location on the upper east side. Monica splits her time between the two stores. Try her out and you'll SEE what I mean! read more

I have a very complicated prescription. For years I've been going to opticians and they've commonly reacted to seeing my prescription with a look of fear and annoyance in their eyes. That's not the case at Leonard. This is by far and away the best optician I've ever been to in my life. Both their sophistication at their craft and their level of service is unmatched. I would highly recommend that everyone visit Leonard for their next pair of glasses - whether you have a simple or complicated prescription. They were kind enough to call my doctor for additional details on my prescription and had the fastest turnaround I've ever experienced, all without sacrificing quality. I cannot recommend this institution enough. read more

Leonard Opticians are top notch in their field. They carry a broad selection of well-made, stylish frames that last many years. They are not the cheap alternative you hear about with other opticians, but you are paying up for quality, durability, ongoing service (very important) and professionals that get to know you. My wife and I have been buying glasses from Leonard Opticians for close to 15 years. We have never had any problems with their products. They provide excellent advice with respect to the various types of lens and frames. Recently, we have had great experiences with Jim, Walt and Monica, but the whole staff is friendly and customer-focused. read more

I have used Leonard Opticians for eyeglasses for many years, and in every encounter they have provided first class service and value. They stock a wide range of high-quality and stylish frames, and explain clearly all available options and features for both frames and lenses. I often go back after my purchase for adjustments and repairs, and the staff always goes the extra mile to make sure my glasses fit and serve me well, doing so with patience and courtesy. You might pay a little more than you would at bargain outfits, but the return in service and quality is well worth the investment. read more

Fabulous service! I came to them with a pair of glasses with a broken frame. Another optician had told me the lenses would only fit into the identical frame which was unique. But within minutes Naomi, at Leonard Opticians, was showing me four different frames into which the lenses would fit. I chose one and was offered same day service to have the lenses inserted. The job was finished expertly and the final adjustments were made efficiently. A great experience and the new frames cost $150 less than the original frames had cost back n 2015. read more

I am an ophthalmologist in the area and I believe Leonard's provides the most optimal precision and expertise to their clients. All the patients I have sent here have been beyond thrilled with their glasses. They spend all the time they need to make sure the lenses and glasses fit perfectly. They have the latest lens technology including Varilux C as well as the most fashionable frames. Arcady and Yuliya at the 73rd and 2nd location and Noami at the w 55th location are superb. read more

Was not satisfied the first time as lenses came out blurry for my vision and frame was not appealing anymore . Monica Milner, ( the best !!!) stepped in and stepped up !! She did not disappoint . Not only did she correct my lenses and changed the frame as well .....she knew the right frame that fits my face. Attentive , knowledgeable , & demonstrated superb customer service. Frames are unique , uncommon , high end/quality read more

When I got to 24 West 55 Street in Manhattan that evening, it was time for Leonard Opticians to close. Walt Fraser, the handsome and nice young man, still helped me with great patience and kindness in picking frames and in arranging everything. Thank you, Walt! I appreciate both your precious time and your great service. read more

Thank you to Yan for the wonderful and efficient service I received at Leonard's. I found this place on Yelp and gave it shot after the great reviews. Yan fixed my glasses in less than 5 minutes. I am happy to know that exceptional customer service still exist especially in NYC ! read more

Monica is an excellent optician. Monica and the team at Leonard Opticians went above and beyond to build the perfect rimless glasses. She made sure that I was completely satisfied with the glasses. I was impressed by everyone that I met at Leonard Opticians. Thank you, Monica. read more

Today i came in ro pick up my beautiful new glasses. I am sooooo happy!!! I can see sooo clearly, its amazing. The frames are beautiful and Monica, the woman that helped me, is amazingly knowledgeable and patient!!!! I cannot wait to show off my new glasses to everyone read more

This is the best place for glasses and service! The selection is amazing and the employees are extremely helpful, friendly and informative. I had the pleasure of sitting with Leonard and Kathy and I had such an easy and helpful experience. I would definitely recommend!! read more

I absolutely love this place. Monica the optician who works with me is so knowledgeable and generous with information. I LOVE the two frames that she's chosen for me. I highly recommend this place. read more