After reading others' Yelp reviews for the Glendale Galleria's Sunglass Hut, I was reluctant to shop there. However, I was in the Galleria on the morning of 7 June 2018 and needed to replace my sunglasses. While working with customers, the salesperson greeted me as I entered the store. When she had finished serving the others, she came over to help me. I knew what I wanted (either RayBan or Maui Jim) and the style I preferred. She provided me with a number of appropriate selections and knew her merchandise, was professional, and answered completely the few questions I had. When I had made my selection, she handled the payment expeditiously, and I was soon on my way, a very happy customer. My experience exceeded my expectations, and based on that, I recommend the shop with no reservation. read more

Customer service over the phone is rude called this place if they had the certain glasses in stock & they referred me to call a different sunglass hut ? Whoever was in charge today is making their store lose out on money. read more

I stopped by this Sunglass Hut today to refill my lens cleaner bottle. They do free refill here if you brought their len cleaners kit. This Sunglass Hut is on the second floor inside the Glendale mall. When I walked in a worker greeted me and asked if I needed any help. I told him I wanted to refill my len cleaning bottle and he told me it would take like 5 minutes. So I was looking at their Oakley sunglasses collection which they didn't have much. The guy who I gave my bottle to was busy helping another customer so the lady working the cashier refill my bottle for me. She filled it almost all the way up and also cleaned any over spill. I was very happy with the customer service here and will come back again if I'm in the area. read more

See all

I came here to do a return, and I was greeted by Zoey, who was super nice...and took care of my return, and then helped me order a new pair of oakley's. She made sure that my order was placed, and followed up with me once it was ready for the in-store pick up. Great customer service experience, a good oakley collection in-store and more online. but my shopping experience was great, and i would come back again~! read more

I heard two sales associates yesterday making rude comments about another customer who simply misspoke a term. And really you couldn't at least wait for customers to leave before making fun of them? I just left as soon as I heard and noticed them "subtly" smirking. It was so unprofessional and left a bad taste in my mouth. This is a city with so much diversity. Some nationalities (or household even) may define some things differently. No need to make fun of them for it not being the "proper" term. read more

No wonder this place doesn't have good reviews. Change your rude and unprofessional workers! The girl behind the counter with large glasses and black hair is bringing her life issues to work! What's the attitude for??? It's not holidays season and it's not weekend busy hour! read more

After several trips to other sunglass stores I came into Sunglass Hut in Glendale. My expectations were not super high as I have been have a hard time finding sunglasses to fit my small face. Adrianna was very pleasant and took her time to help me. I found the perfect glasses and will definitely go back in the future. read more

I was here today , terrible customer service, the guy named Sunny is working as slow as he could, and didn't gave the computer to the girl to do the purchase, after all that the girl told us to give a 50% discount for the second item we buy , but she gave as 5% when she noticed that we started to count she asked Sunny to return the item and the guy was stearing into the computer and didn't want to do the return. I can tell that they are SCAMMERS. DONT GO THERE!!!!! read more

Came in today with the intentions of buying sunglasses, but once I saw how terrible the customer service was I decided to go buy my glasses somewhere else. Knowing that times like these are hard I understand people are stressed out but the fact that I walked in and did not get a single greeting or asked if I needed help was frustrating. Working retail before I understand how it works, and I was very upset. read more

BEAWARE.....This place is so unprofessional that They keep their expensive glasses in raggedy ass old plastic bags all stacked up on top of each other. I bought a pair of sun glasses and realized it has small schratchs on it the next day. When I wanted to exchange they didn't take the blame for it. I told the girl I bet if she get another pain it will have schratchs as well because of the way you handle them. She said your wrong and she grabbed a new one to show me, guess what it did have schratch on it. However I was the only one who could see it....lmao . she said she can't see anything . :) I was tired of arguing with them so I just left. read more

Just your basic sunglass hut located in the mall. They have all the usual ray bans, oakleys, coach etc at regular retail prices. At least you can be assured it's legit and not fauxkleys. read more

Sunglass Hut - Sunglasses Near Me - Glendale, California

Karin was very helpful in helping me find what I need! Very sweet & nice, she discussed the differences between the glasses, which one might fit my need, and all different factors and she took her time ! Thank you Karin !!! I got my glasses today with no regrets and fit really well! read more

Bought me and my wife sun glasses from a different location. Brought the glasses at the Glendale location where Avo helped us out and tighten up my wife's glasses to perfection. Thanks Avo!! read more

Went there last Thursday, and it was less than 30 minutes to close. However, Harout helped us getting the perfect sunglasses. He was so polite and professional. I recommend this Sunglass corner to everyone. Thank you Harout for all your help. read more

Had a great experience here recently I went in to get a pair of lens replaced on my Ray Ban Aviators. Ashley was the Rep that helped me out and her service was awesome. She even offered to tighten and make the pair I was currently wearing a bit of a better fit for me. read more

Great service today. Went in to get a pair of Prada sun glasses and there was some problems with my payment. The staff were very helpful in solving the issue and took the time to help. read more

I bought a pair of Rayban sunglasses. Apparently, they had sold me ones with scratched lenses. I found that out when I tried to return them, and they would not let me return them because they said it was too scratched up. Mind you, I had NEVER worn them, and decided to return them a few days after purchasing them. I had no idea that they were scratched. Horrible experience overall. Now I'm stuck with these sunglasses!!! read more

This is the worst Sunglass Hut. I've gone here 3 times and always the worst service. Recap: - You walk in. - They look at you then go back to whatever they're doing (yes, no acknowledgement or greeting). - You walk closer to them and look right at them. - They look at you and again they go back to whatever they are doing. - You stand right in front of them. - They still don't ask you if you need help. - WTF. You literally have to ask for help here. The guy always looks the most clueless. Even when I did get helped they helped me with an annoyed look in their faces. Forget this place! I buy enough sunglasses from Sunglass Hut that a little customer service and courtesy would be nice. But maybe it's time to check out the Ray-Ban store in the Americana or even Solstice. read more

I walked in to the Glendale galleria location today between 5-6 pm. ready to purchase a particular pair of sunglasses. The 2 girls in there never acknowledged me. Not a hi, nor offered to help. I tried on the glasses that I liked. I took a selfie in them then a picture of the tag because I figured that after 5 minutes of being ignored, I wasn't going to give my business to someone that doesn't value customer service. I went somewhere else to purchase my glasses. On my way back, I had to walk by the store again. As I walked by, I noticed that the girls were still chatting near the back. Too bad for this place.... They lost my business. read more

Meline and Alyssa were SO GREAT. I had trouble with a pair of sunglasses I bought earlier from a different location and they offered to swap them for new ones. Top notch customer service! read more

I'll tell you a story. So I buy a 300$ pair of Prada shades. I wanna enjoy and have me a nice pair A few months of ownership and the lenses start to have a bubbling effect. So I send them to the mothership company luxxotica. I get a response later apologizing that it was a manufacture defect and that they'd cover me up to original retail price. Trouble starts when I start giving them my potential options. They had none. I finally ask if they could just send me what they had available and I'd pick from their lot. No can do bro My 90 day time limit to find a new pair expired and they were kind enough to extend it. When into store to have them help. Good luck to me. Finally found a pair. Then got sent wrong size. Had to mail again. Call again I went into store and the manager, which seems to change weekly said he couldn't trade them in for me since I had dealt with luxxotica services direct, even though he had the size I needed in stock. read more

Went in on a monday when you can still hear the birds chirping, as soon as they opened rushed to buy a pair of sunglasses without much thought. Anoush, the employee assisted me with the transaction and i was in and out in less than 5 minutes. I probably shouldve of stayed longer because the shades i purchased did not fit me at all. So i went back after the 4th of July, same exact time and exchanged for a different pair with the one that actually fit. Anoush was there again, and assisted me without any hassles and was receptive in helping me find the right pair. Thanks! read more

Tried to return a pair of sunglasses I bought with my debit card. Apparently Sunglass Hut does not have the ability to credit a refund back to your debit card, they can only give you cash back. Turns out they didn't have enough cash in the drawer, so even though I have a receipt and the card I used to make the purchase, my only refund option is to wait 5-10 business days for them to send me a check in the mail. What a ridiculous policy, nice "customer service". This is 2015, get with it Sunglass Hut. read more

I bought a pair of Ray-Ban glasses for my son. In less than a month 2 of the screws fell off. I took it to the store with a receipt. The store manager told me that according to the warranty policy I should pay half of the price for the repair. I wanted to return it, but she made a face and told me that they didn't sell me the glasses with missing screws, so I couldn't return it either. Overall, terrible experience. Will never buy anything from Sunglasses Hut, ever. read more

This store is purfect for first time quality sunglass shoppers. They have everything from Oakley to Parasol. Price ranges are crazy here 50- 400. They have something for everyone, simple, sporty classic american, chic, high fasion. If your a first time i would stop by here and dont forget to ask for help the saales reps are so atentive her, and soo helpful. read more

Beware of the useless tool that works at this place. I walked by and asked where another store at mall was located and got a look only 12 year old girl gives when there dad ask them to clean there room. I work in customer service and even when someone is not directly giving u business u show respect.. It ok buddy keep checking Facebook I'm sure there a great future in being a rude douch read more

Bought a pair of sunglasses from the Sunglass Hut at the South Coast Plaza in OC. Tried to return the sunglasses two days later to this Sunglass Hut, as I decided I really didn't need them. When I tried to make the return I was told their systems are down and that they can't accept returns until after the sale ends Monday(?). I walked away thinking that was odd, and called the store I originally bought them from, to ask if they were having the same problem - the answer was no, that they were processing returns. I went back in to the Sunglass Hut at the Galleria and the manager gave me what I didn't think was an absolutely bogus excuse at the time, and said that on Monday they'd be working out the issue. On Tuesday night, I started to make my way to the mall thinking I'd really like to return these $100+ sunglasses, and thought to call first to make sure I could return them there - manager again tells me NO their systems are down and they are still unable to process returns. I'm honestly fuming at the thought, and realizing this company has absolutely no regard for their customers if after several days they still haven't made any headway in fixing whatever issue is going on. So disappointed. This experience has absolutely ruined my desire to ever shop here, or at any other Sunglass Hut again. Can't wait to hopefully, finally, return these sunglasses and never step foot in one of there stores again! read more

Went in today (4/23/16), myself and one other customer of which the sales person was talking too and cleaning a pair of glasses. The sales person (lady) saw me with a pair of Rayban's in my hand to pay but doesn't even acknowledge me or say I'll be with you in a bit. So I wait and wait 10 minutes later I leave without my purchase. Not a welcoming experience. read more

Bad Customer service one of the girls in there had a shitty face and was no able to help me with my return... If you don't like your job then maybe you should considered quiting!!! read more

Sounds like 17 years old work at this location. Was abruptly put on hold for at least 15 minutes...decided to hang up...clerk probably had better things to do like chewing gum and texting her boyfriend. (Of course, the phone was still busy off the hook when I tried to call back 15 minutes and half hour later. Sigh.) read more

Good luck trying to return something. Not only do they give you the look like you are stealing from them, the sales are also very incompetent. Go somewhere with good customer service for your expensive accessory purchase. Will never return here again. read more

Worst customer service ever! I went in asking for a return on an item that I purchased less a month ago, but I was told that they cannot authorize the return because I have already return the item once. They had me speak to a employee named Jennifer and I have to say that she totally return my shopping experience at sunglasses hut. She didn't even make the effort to call the company to figure things out. Her rude and unprofessional attitude makes me not want shop at sunglasses hit ever again. read more

I know this is the one in the mall, but I suggest going here instead of the one in Macys because the "manager" of that sunglass hut is so rude! He is not helpful at all only towards certain people which I think is ridiculous if he is the so called manager. read more