My boyfriend and I stopped by to look for sunglasses for my upcoming trip. We tried on several pairs from the display, and eventually Rica and especially Becky helped us. Becky was very patient and showed me different pairs that actually fit my facial structure well. She took her time customizing the glasses and made sure I was completely satisfied. After almost two hours, I finally got my own customized glasses, and I'm really happy with them. I also mentioned the in-store customization option to my sister-in-law because she never knew that was available, and it was never brought up to her during her visit. After I told her about it, she came back the next day to check it out for herself. Thank you, Rica and Becky, especially Becky, for the great customer service and for making the experience worth it! read more

Oakley - Eyewear & Opticians Near Me - Glendale, California

I had a pair of glasses, the Flak 2.0, that were a little too wide. They kept slipping off my face, and I needed a hat of some sort to keep them in place. My primary care optician, for whatever reasons, couldn't do an exchange. After a couple of consultations with store manager Joseph and optician Anthony, I went ahead and bought a new pair of Flak 2.0, ones that don't slide off, and it's made a huge difference!!! Joseph and Anthony really know their products, and were a tremendous help!! Many thanks!!! read more

Oakley - Front entrance - Eyewear & Opticians Near Me - Glendale, California

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Came to the Oakley store the workers were very nice and helpful bought my meta glasses so I was very exited , one thing I did dis like about the Oakley meta glassses is you can't live stream on instagram so that was a disappointment other then that glasses are cool for photos n videos . read more

I had a great experience while visiting this Oakley store. Basically the only sunglasses brand I wear are Oakleys so I really wanted to visit this store. My current sunglasses is their Gauge 8 L and I accidently push it in so I wanted to see if this store had it. They actually did and I was able to look at it so I can shape my sunglasses back into the proper shape. I was also able to check out other sunglasses and see their new products. They also have shirts, hats and etc here as well. The store looked pretty stocked so they might have the sunglasses you're looking for. I parked at the Americana area because of the free 90 minute parking and it's easier to get in/out of the parking structure. read more

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The selection of shades are great. Bought twice from this store. The workers there are friendly. Anthony helped me get my prescription lenses sized up on Holbrook frames. And wow they look great. Thanks to staff for a wonderful experience. Just my preference but if you get regular/ prescription get non polarized if the the rainbow effect bugs you on the screen or tinted windows. Thanks again! read more

Oakley - Ink fade shades & Matte Black - Eyewear & Opticians Near Me - Glendale, California

Barrett 5 stars - very friendly, professional & super helpful; she also took the time to make me, as a new client feel extremely welcome in the Oakley store. The friend that I brought with me also enjoyed her helpfulness and couldn't stop telling me how nice and helpful she was. Definitely a five star review for Barrett. She is awesome, knows the products well and made the experience very nice and fun for everyone. Fantastic job Thank you very much Barrett. read more

My husband loves Oakley glasses and wanted a new pair. Walked in the Glendale Galleria location, greeted by Daniel and he walked to to help us, very knowledgeable and professional. Offered different sunglasses and asked my husband's preference, Daniel was very helpful and my husband found a great pair of sunglasses and wanted to say thank you Daniel for your help. read more

Oakley - Eyewear & Opticians Near Me - Glendale, California

I want to write a review on the superb service I received during my visit here. I bought some jawbreakers online and they were assembled incorrectly. Since it was my first pair of Oakleys I was disappointed, but Elias and Anthony assisted me and while they were repairing my sunglasses we had a nice chat and they were able to make an initial bad experience with Oakley an enjoyable one. 10/10 would come back to this store. read more

Customer service and attention is outstanding at this Oakley store. The sales team takes time to patiently go over details on the various types of lenses, frames, discounts, etc, and they are knowledgeable about anything you ask about. I'm impressed! read more

I had a great experience today at Oakley. Eli helped guide me to a couple products I was interested in, and talked to me about his life experiences with the goggles and his glasses. His sales strategy wasn't too pushy as he recomend a couple items and features of the Prizm lenses I didnt know about. I felt like he wasn't just reading off the specs on the box but rather relating the features to how they worked for him and could work for me. He had a lot of pride in the Oakley brand and explained how each lens makes a difference in what I am doing. I am a salesman myself and it was refreshing to talk to someone passionate and first hand knowledgeable. After I purchase my RX glasses I will be back for some shallow water prizm sunglasses. Thanks! read more

I usually goto Lenscrafters for my prescription lenses but i figured i would try Oakley out this time since my brother always gets his stuff done there. The staff is really friendly. No complaints whatsoever. I just felt that because it was close time I missed out on a lot of stuff they usually do when you order prescription lenses such as making sure the fitting will be correct and all of that. I got none of it done. But I mean it's ok I guess. I know my brother always gets a lot of stuff done when he goes. Then again, who wants to stay after hours right? so i gave them the benefit of the doubt. Couple days passed and my glasses are all scratched up now. Hopefully the warranty covers it. I hear the warranty is awesome here so we will see. read more

This Oakley store location is located on the 1st floor of the Glendale Galleria, towards the wing with Macy's (it is best to look at a directory to find the exact location). My husband and I decided to stop by this location yesterday evening just to browse because of their special family and friends' discount going on right now (30% off total purchase, through April 1). As soon as we entered the store, we were greeted by 2 friendly employees. Unfortunately my husband and I did not see anything we really liked at this store and so our visit was rather short. But I did look around the store and wished there were more items in the women's section of this store (as it seems to be quite limited). I will probably be back here to browse the store again in the future (maybe even for the next family & friends' sale). read more

I came in here looking for something to keep my Four Squares from falling off my face (other than those silly chords you clip on the back). As expected, I was told that Oakley doesn't sell anything like that. BUT, then another employee, named Karina, stopped me and told me she had a customer come in with the same issue and had the solution. She pulled from under the counter a bin of raw parts from other glasses, pulled out some rubber backings, and rolled them onto my glasses. Problem solved! And it even looks like they're meant to be there. And the service & parts were free of charge Karina was incredibly resourceful and friendly the entire time. I've never had such wonderful customer service in a store before. She didn't have to do what she did, and I'm sure most employees at most stores would've just said 'sorry' and let me go on my way. Karina, I hope you get the recognition you deserve! read more

This store goes above and beyond with their customer service. I've always had good experiences here, but they outdid themselves this time. Ray and Jessica deserve a medal. I went in for a service request on a Keel Blade. I unscrewed the earpiece and couldn't get it back on. Why? Because the holes didn't align. Why? Because they're spring-y and complicated, and rely on factory-grade assembly to put it together...plus, why would anyone ever want to remove it anyway? (I was experimenting...didn't work out) This is what Jessica found after trying for a few minutes. She brought out an impressive toolkit full of various screws and tools, and I applaud her for the noble effort. But, this started to seem like it would have to be a job for the factory. Then, Ray came along to give it a shot. For the next 10 minutes or so, I felt like I was watching a miracle unfold before my eyes. He gripped the frame like a vice in one hand, and performed a series of screw techniques with the other, while trying out different screws and improvising solutions. Keep in mind: this was a job for the factory. Instead, Ray's technical knowledge, practical ingenuity and amazing craftsmanship got the job done. He used a long tapered screw to merge the pieces together, and a sophisticated screwing technique to align them flush together as good as new. As a result, the screw was sticking out a few centimeters. I would have been fine with it, but he automatically cut it down and polished the metal so that this was as perfect as possible. Hell of a craftsman. No way I could do that. (He even cleaned the lenses!) Keep in mind... I didn't spend any money on this visit. Yet, the staff treated me with the utmost care, courtesy and warmth. Plus, they're crazy capable. Loyal customer right here. read more

The service is totally over the top from the whole staff !!! I would recommend Oakley to family and friends.

I was looking for a half jacket that I can change the lenses. I've asked for polarized. The answer is more money. I've asked for some other model. The answer is more money. Bad experience. Seems like I can't afford the items that I had asked for. read more

Poor customer service!!! I went in to purchase a pair of sunglasses I saw on the Internet. "R" looked bothered that I had asked for help in seeing if item was in stock and if I could try them on. Didn't even know which pair I was asking for though I had asked for it by name. Said he was "new". The nose pad was crooked on the pair I tried on. "R" said I could adjust it myself. "It's no big deal." After purchasing and trying unsuccessfully to correct the nose pad, I returned to the store to exchange the pair I had bought. Once again "R" was there. And once again, he looked annoyed I was even there. Said they were out of stock and exchanged them with the floor model. (I figured having the floor model was better than having an ill fitted pair.) "R" basically threw the floor model back into the bag I had bought in. I asked if he could at least clean them up a bit and he acted as if I had asked him for a huge favor. Called the store the next day to complain about the poor service. Turns out "R" was NOT a new employee but had worked there for a few years. (Can't believe he lied about something so stupid!) Not only that, he was one of the managers. The female supervisor/manager I spoke to on the phone was nice. She listened, apologized and said she'd talk to "R". However, since he's a manager, do I really expect him to improve? She suggested I come in when he's not around. I really love the pair of sunglasses I bought. However, I will most likely never purchase from that store again. read more

Very nice employees even though one wasn't very knowledgeable, that being said their store selection was pretty small as far as clothing goes any employees should know their shit with such a small selection. Super nice manager on duty tho read more

I'm a total Oakley geek. I love anything and everything Oakley and consider myself to be a "collector" of their sunglasses. I needed to pick up some spare parts for my sunglasses and the first person that helped me knew exactly what i wanted and was very friendly. Then i asked if they had spare parts for a very old pair of glasses and the manager chimed in and ran to the back to check for me. She came back out with baggies full of stuff, but unfortunately didn't have what i needed. In regards to the poor reviews below, you have to keep in mind that sales staff change all the time and some people just don't have great customer service. My experience at this store was great. 5 stars for a very friendly and helpful staff. read more

This store doesn't have a huge selection, but this rating is strictly based on the customer service I received from Andrew and Daniel. I'm really picky and require a lot of attention as well as catering to when shopping.These 2 employees were very helpful when selecting a pair of pricey sunglasses as well as patient, especially considering I took 1.5 hours to pick out a pair. I also appreciated the fact they didn't try and sell me the most expensive pair and weren't pushy as far as the sale went. Frankly, I probably wouldn't have even made a purchase , but their customer service was so stellar , i couldn't help but buy a pair of shades for the ol' ball and chain. read more

The best service I got the salesman was very knowledgeable love this Oakley store would recommend this store to anyone

Forgot to mention they also have a set up to customize a pair of glasses, frame color, lens etc, then they put them together for you. pretty cool ! read more

I went to the Oakley Glendale store to replace the lenses on my Straight Jacket. I walked in and was greeted by Gary. Told him what I wanted and he took care of it right away. Switched out the lenses and the ear socks. Great job. While he was taking care of my glasses, I began looking at their custom glasses monitor. Put together custom project for the Crankshaft. Told Gary, I wanted to pick up a pair. He started looking for the necessary parts to put my custom order together. Unfortunately, they didn't have the frames in the exact color I wanted. I was preparing myself for the old "I can order it and ship it to you" line. Surprisingly, he went to check the pee-made stock. Found the frames but the lenses were the wrong ones. Surprising me again, he went out of his way to find the lenses I wanted and swap them out. Enter Kevin, and his magic on ringing me up on the mods I requested and not incorrectly charging me. Great customer service from both these guys! Thank you. The store itself is neat and organized. Great selection of items. Definately be coming back! read more

This place is awesome!! This is great I defly will come back service as awesome and clothes were cool

I love glendale oakley!!!! Working for such a great brand is the best! I wouldnt trade it for any other sunglass store!!! You truly get for what you pay. As for Damon we are very happy to have such great fans like you! We thank you for your business!! We will go above and beyound for our fans!!! Unfortunately there are some cases that we cant do much but we tent to go above and beyond for everyone. Whoever had a bad experience in our store we welcome you to come back and check out the highest technology and the most organic sunglasses for your eyes. :) ps we are located on the first floor right across from the california terrace food court. In between macys and jc penney. 1124 glendale galleria 91201. Adress listed is wrong. read more

Friendly, clean and well stocked. They had what I wanted and made a great suggestion for a different item.

I love all the Oakley products especially all their sunglasses! My daughter worked there for a while and it was great we were able to get a discount on a few pairs and they make so many new styles to chose from. read more

One of the best experiences I have had in retail in a long while. The sweet young lady behind the counter was quick in finding what I needed, apologetic there were only two choices available, but then hooked me up by making all the replacements for me, cleaned my lenses and frame, and dialed me in. read more

Sometimes, for everyone, you find yourself walking around with disposable cash and no idea what to do with it. I found myself in this position recently and wandered into my favorite Oakley store. WHAT A F**KED UP MISTAKE THAT WAS! Lord-a-mighty I have spent hundreds of dollars at this store but i tell you now, NO MORE. The clerks were not occupied at all, yet I spent 10 minutes looking at the Half Jacket Special Forces glasses before this half wit asked if I needed help, disinterest in her voice dripping off likes sap from a rotting tree. Yes , you may help me! Where is the door so I can exit ASAP and log on to Amazon.com! These morons are the reason retailers are closing up shop, no customer service to be seen anywhere. I saw more life from a greeter at WalMart getting paid next to nothing than from someone who supposed to sell me expensive eyewear. At least I saved some $$$ read more

I totally have to disagree with Christina O. ! The store is clean, organized, and have a lot of selection with their shades. Although, not a lot of selections for women, the employees makes up for it. They provide excellent customer service and is always available to answer any questions. If a product isn't available, they are happy to place an order for you or simply call another store to see if it's available at a different location. I will definitely come back here for future purchases! read more

i love Oakley.. i miss working there... but things have changed over the past couple of years once Oakley sold the company.. read more

Been buying Oakley for years, but the quality has gone downhill fast. The latest ones I bought were Square wire whose nose pads are the flimsiest I've ever seen in a pair of glasses. It broke within two days of buying them. to make things worse, they don't sell replacement pads because they want to "keep the quality of their glasses by only selling the frames in one piece". More like milk more money from you so you'll have to buy a whole new frame because of a crappy design. read more

Shoutout to Barrett for her stellar customer service! I called ahead to find a very specific lens replacement. She not only found it for me but further explained the benefits of what I was getting, held it for me for an entire week until I could get to the store (I live far and no other stores had it in stock) and replaced the lenses for me in store in less than a minute. I was more than happy to buy more when she told me about the sales promotion accompanying my purchase. Management take note! read more

I was in town due to a family medical emergency, so I decided to run some errands on one of those days. In finding the Oakley store at the Glendale Galleria, Gary "The Doc" Ramirez straightened some frames I had bent in transit during a move. Being that I have owned these for over 10 years, they have sentimental value. Within 5 minutes, Gary took care of me and we were off on our way. Highly recommended! read more

I have been going to this store since they opened up years ago. Even though their selection is the same as what you can find online, I found that I needed to put the glasses on before making the purchase. As such, I would always buy my glasses from there. I went in this past weekend, and the store has changed overall. Customer service has dropped off. It has been a steady decline over the years. At this point, I am looking to do all of shopping on the Oakley website. read more

Bad customer service. The guy helping us sold us on the trade-in program. Then when we were ready to pay he kept telling us to wait coz he didn't know how to ring us up. Meanwhile he made two other sales. Then once the store was empty he said oh I guess I can do it. We waited for like 30 minutes! When I asked when will we be rung up, he would just say oh don't worry you'll be next the girl that knows how to ring that up will help you soon. In the end he did it, he knew how to do it but preferred to make two other sales first. Never will buy here again and my fiancé buys a pair every year! read more

this review is for the store manager. his name is Juan. he helped me get my glasses. outstanding customer care on his behalf. thanks a lot Juan. I had my glasses switched because the older ones kept falling off during general activities. got the turbine rotor prism. love it. thanks again read more

If you are planning to purchase an Oakley gift card or do an online purchase from Oakley website, I highly advise against it. I was given $250 in gift cards and because there is not an Oakley retail store near me, I shopped online. I mistakenly believed their easy return policy but have since learned that returning anything with them is highly unlikely. I purchased two bags from their online store and upon receiving them realized that would not meet my needs but thought two other items would. Because the items were bought with a gift card I was told I would need to return the items and then repurchase the new items using newly issued gift cards. In July I returned the items, in their original packaging but also purchased a new box to mail them back at the cost of $10 since they advised that they be sent back in a box even though I was sent the items in a bag. So the free return now cost me $10. Do not believe that the items will be processed in 10 days. On August 12 I called the company and was told the items were received and refunded in full and I should receive the gift cards in the mail after another 7 to 14 days. On September 3 I was told that the gift cards were in the mail and should get them in the next day. On Sep 8 I called and was told since I had not received the cards yet, they would 2 day express me new cards and should receive them that week and to stay home on that Friday to sign for the package. After rearranging my schedule, the cards were not sent so I called again on September 15 to see why not. I was told that the cards had not been issued but would be either that day or the next and that I would not have to sign for them this time. Then later on the 15th I received a generic email from customer service saying it would take 2 days to process the cards and I would have to be home to sign for the express mail once they were sent. Since I am calling the same company and each time told the cards are in the mail I can only assume that that Oakley is lying and simply saying they are refunding the money when they are certainly not doing it. Oakley admits the goods were returned in refundable condition so why has it taken over one month to process a refund? You would think at this point Oakley would be flexible enough to just let me place my new order and forget about returning the gift cards to repurchase items. Returning items to Oakley is anything BUT easy. This is the epitome of poor customer service. Please reconsider any purchase you might make from Oakley online. They are nonresponsive to customer needs and outright deceive you when giving you status updates. Unless you are willing to be extremely vigilant about getting a return, I would highly recommend you use another company. read more

I visit this store at least once a month. Most of the female staff is friendly. The last 2 times I have went there, one girl in particular has been great-( young white brunette) She welcomes everyone that walks in and goes out of her way to make the store seem fun to shop in. I recently went in with an exchange item, I had no receipt and she worked with me to allow me to get an item I really wanted. She explained to me the store policy but it was in a manner that seemd friendly and accepting. I had went in earlier in the month on 2 occasions and saw a different employee ( she acted snobby and was very unkept) and all she was doing was playing her ipad and using her phone. I think people should look the part when they are representing a company. The girl that exchanged my item was friendly, was well dressed and I never saw her pre-occupied with anything but her job.Ill continue to shop there if I see her working but if the other girl is there I'll come back. read more