Special thanks to Stephanie, who helped us out today. She made sure to go above and beyond to make…read moresure that we left satisfied customers. Because of her efforts we will be returning soon to purchase another pair of glasses. Location is inside the Lakewood Mall Macy's . Glasses are designer so prices do vary, but they have a great selection Thanks again, Stephanie.

Leaving this review because my wife is still shaking in disgust to do it her self. We went to buy…read morenew sunglasses for our day at the beach. While she was browsing for a pair the manager came and stood no more than a foot behind her. When my wife asked if she was on her way the manager responded that she was in the middle of doing inventory. My wife offered to get out of the way and she can browse elsewhere while she continued her duties but the "manager" said no and continued to stand behind my wife with her hands in her hips! My wife advised this manager that she didn't feel comfortable with her being this close to her and the manager's response was "if you feel uncomfortable we have a problem" my wife asked politely to please back off and the manager responded by telling my wife she needed to get out of her store! My wife left upset and finished telling me the story and we walked to the macys which has a sunglasses hut and the gentlemen there was able to help us rather quickly, we made our purchase and we're on our way. We felt racially profiled and I hope no one has to go through the horrible experience she went through. Be better sunglasses hut, your customers deserve it!

I came here a few weeks back and had a horrible experience with the assistant manager I went during…read morethe weekday looking for the Celine and the whole time he was talking to another employee not engaging with me at all. The store was alone nobody else was there. I decided to leave and I came back today and Kayla helped me out and she was the sweetest! Very engaging and giving me her opinion on which Celine's to take. She's a great sales associate! I appreciate her kindness and great energy!

I visited this Sunglass Hut today excited to purchase the new Starfire Kylie Edition AI glasses and…read moreeven brought my new Insta360 camera to document the experience. Almost immediately, an employee told me I wasn't allowed to record inside the store. I looked around and didn't see any signs stating that recording or photography was prohibited. When I asked about it, I was told it was a corporate policy, but no further explanation was provided. Unfortunately, instead of helping me with the glasses I came to buy, the conversation shifted to unrelated rhetorical questions that left me feeling uncomfortable and discouraged from shopping there. I completely respect that stores can have policies regarding recording. However, if that's the case, those policies should be clearly posted and explained professionally. Most importantly, customers who come in ready to make a purchase should feel welcomed and assisted--not leave without buying anything because of the interaction. I hope management reviews this experience and provides better customer service training moving forward.

Dr. Nguyen is a beautiful soul. Extremely knowledgeable and helpful. Doesn't try to gouge you with…read morepricing and she's friendly and kind. Her staff is professional and friendly.

Found them through yelp and I love this place!!!! Prices are reasonable and the people are so nice…read moreand helpful not going anywhere else !!

been coming here for years love them! The doctor is always such a great vibe. The staff is really…read morekind.

I've been coming here for three years now. Dr Shane Seymour is professional and friendly. The…read moretech that they use for retinal scans and eye pressure tests are the best as they don't require annoying puffs of air or dilation. They also are great with providing me with my prescriptions without pressure on buying their frames; however their opticians were helpful with having me try the low bridge frames they had in stock. If anything, therein is my only suggestion: please consider offering more low bridge frames as this is the only reason we go elsewhere for frames.

Husband needed new prescription glasses and treated me to some new sunglasses. He was actually the…read moreone to research and find this place as he was looking for an optometrist that provided a large selection of higher end brands. He is very picky about his prescription glasses and this place really had a great variety of brands AND styles. Of note: Chrome Hearts; which not many places in the area carry, Chanel, Cartier, Tom Ford, Gucci and more! Making an appointment was easy and the young woman, Maria, who helped us was so sweet. She was patient while we tried a ton of frames and also very knowledgeable about insurances, lens upgrades and going over restrictions and warranties. It was a quick and painless process. In addition, the business was super clean and sparkly. We look forward to making this a regular spot for our eye care needs.

My family has going to this location for 2 years now. They have a great selection of frames for…read moreadults and children. My family never has a problem finding the right pair. The Dr is great at explaining things tomorrow my daughter. He's really patient with her especially during parts of the exam she doesn't like when they flash bright lights in her eyes. I would recommend this place to anyone looking for an optometrist.

Dolce and Gabbana, or Versace....lmbo I'm not sure what brand is on my face. ‍‍‍ The point is…read moreeveryone in this office is amazing!!!

This place is great I started by coming here because my 8 year needed glasses according to his…read moreschool. The service is amazing!!!! Alex greeted us with a smile the optometrist is super professional and made my already nervous son feel at ease and laugh while he checked his vision. There is no wait, prices are way reasonable compared to other places and lenses came back within week. Cherry on top for this place within a few days of receiving his lenses he broke his frame at school I called to see if I can order a replacement Alex stayed come on down. And he happily replaced the frame at no charge!!! Later my father in law needed to replace his glasses he usually goes to Costco but I told him he had to try this places! He came home super happy with the services and stated that he saved $200-300 from what he usually pays. Highly recommend for all your Vision needs!!!

I needed to have my vision check after the last one two years ago…read more This is something I'm used to doing, however, little did I know this would become more than the usual eye check or eyewear prescription update. I was examined by Dr. Hamilton without anything unusual. When that part of vision and examination was done, I very casually asked if having more floating things in my vision was anything- these are literally called floaters. Turns out that was THE most important part of the exam since I could have potentially an eye emergency called retinal detachment. She wanted to do an eye exam with dilation eye drops. The eye drops themselves were not uncomfortable but the effect does last for several hours afterwards. She also asked a colleague Dr. Kim to recheck my eyes for a second opinion. I have a follow up with her in 4 weeks. The slit eye lamp exam can be unnerving because it is VERY. BRIGHT. But it is painless. Covid precautions in place, insurance required.

I had a very disappointing experience during my visit this morning around 9am. I was assisted by…read morefemale optician (I see her name here on the chart but won't be mentioning it), and unfortunately, the service felt misleading and unprofessional. Without informing me, she added Illumacoat Ultra and an insurance plan to my order. I only realized this when my total came out higher than usual, so I asked the cashier to print an itemized receipt after I had already paid. If I hadn't specifically requested that receipt, I would not have known these extra charges were added at all. When I questioned the additional charges, instead of removing them, she repeatedly tried to persuade me to keep them. She then told me to "just try them" and said I could return them within 30 days if I didn't like them. However, returning them would take an extra trip and additional time out of my day. This could have been avoided if the charges were never added without my consent in the first place. What made the situation worse was that she told me I would lose a "20% discount" she personally gave me if I removed those add-ons. After going home and reviewing my receipt, I found that this 20% discount is actually standard for all customers purchasing their first pair. It isn't something exclusive she provided. I've been coming here for a long time with Kaiser insurance, and in the past, staff have always clearly explained and asked before adding any extra services. This was the first time I felt pressured and misled into paying for something I did not request. The amount itself wasn't a lot, but it's the principle. I ended up agreeing at the time because I had just gotten off a night shift and didn't have the energy to argue, but the experience didn't sit right with me. I hope management addresses this, as transparency and honesty should be the standard for all customers.

I had a very disappointing experience with this location LensCrafters . I was given what I believe…read morewas the wrong prescription, when I received my glasses with the prescription they gave me my eyes immediately felt strained and uncomfortable. At first, I thought maybe this was normal and that my eyes just needed time to adjust. However, the eye strain continued for over a month. At that point, it was clear that something was not right. When I called the business to address the issue and asked for help getting a new prescription, they refused to provide me with a new one. I trusted them with my vision and spent money on glasses that I have struggled to wear comfortably. The whole experience was frustrating and disappointing, especially because I gave the glasses plenty of time to adjust before returning with concerns. I expected better customer service and support when dealing with something as important as my eyesight. I would recommend being very careful and making sure your prescription feels right before leaving.

My experience was short and bitter. Spoke with a gentleman on the phone. Told him that I've…read morenever been to an eye doctor and never had classes. Asked him several times if I need an appointment and he said no. He said I can be seen right away. I took a 35 minute drive. In painful LA traffic. Upon arrival, I was told that I will need an eye exam and next appointment is in an hour and a half or another day. Terrible training! If you are speaking to a person who tells you they know nothing about this field and they do t have a prescription, why not ask if I'll be needing an exam? Went straight across the parking lot to Costco and gave them my business. Was seen immediately.

Called to ask a super easy question 3 minutes before they opened to decide if I was going to make…read morethe drive or not- they picked up and hang up on me repeatedly. I did call back thinking the first time was a mistake and gave them the benefit of doubt. Guess that answers my question on going out of my way to shop there. If you didn't want to help me just don't answer, that would've been more understandable 3 minutes prior to start of business hours.

Went in on 6/26/26 in the evening and two young ladies were working, walked in and were quickly…read moregreeted and told the promo, when I had a question and asked one of the young ladies she barely helped because her and the other worker were on a phone watching some show. When I finally picked out the two pairs of sunglasses I wanted to buy I waited a few minutes at the counter and the ladies did not even glance up from their phone super engrossed in the show meanwhile the store had a good amount of customers, it wasn't until I had to tell them they I was ready to check out that they even noticed I was standing at the register ready to pay. It was only then that they put the phone away and started helping customers. I've never had such a bad experience at this store before.

I've been coming here for nearly a decade. It's convenient, they speak Mandarin Chinese, and…read morethey've been taking my insurance. They do have quite an extensive glasses selection but they always seem too heavy for my nose bridge and prescription. But, it's not their issue after all. They're also really good with phone calls when you have an upcoming appointment or prescription ready.

Easy to call and make appointments. Staff is helpful and optometrists are kind + knowledgeable. I…read moretried going to other optometrists, and wasted lots of time and money (I couldn't see well with the prescription glasses prescribed and couldn't drive/read screens, even after getting my prescription + glasses redone). After poor experiences at other clinics, this is the only place I will go to get my eyes checked out and obtain contacts.