I visited this Sunglass Hut today excited to purchase the new Starfire Kylie Edition AI glasses and…read moreeven brought my new Insta360 camera to document the experience. Almost immediately, an employee told me I wasn't allowed to record inside the store. I looked around and didn't see any signs stating that recording or photography was prohibited. When I asked about it, I was told it was a corporate policy, but no further explanation was provided. Unfortunately, instead of helping me with the glasses I came to buy, the conversation shifted to unrelated rhetorical questions that left me feeling uncomfortable and discouraged from shopping there. I completely respect that stores can have policies regarding recording. However, if that's the case, those policies should be clearly posted and explained professionally. Most importantly, customers who come in ready to make a purchase should feel welcomed and assisted--not leave without buying anything because of the interaction. I hope management reviews this experience and provides better customer service training moving forward.

Very disappointing experience. Wanted to purchase a pair of sunglasses from a specific employee I…read morespoke with earlier, I had the sunglasses in hand and was waiting for her to free up from ringing someone up however a male staff was being very pushy about helping me instead. He then stated he would clean up the sunglasses and package them for me (mind you these were the display sunglasses) I asked if they had a new pair in the back, he immediately answered "no, this is the only pair we have". I just said oh no thank you and walked out.

Dr. Nguyen is a beautiful soul. Extremely knowledgeable and helpful. Doesn't try to gouge you with…read morepricing and she's friendly and kind. Her staff is professional and friendly.

Found them through yelp and I love this place!!!! Prices are reasonable and the people are so nice…read moreand helpful not going anywhere else !!

I've been coming here for three years now. Dr Shane Seymour is professional and friendly. The…read moretech that they use for retinal scans and eye pressure tests are the best as they don't require annoying puffs of air or dilation. They also are great with providing me with my prescriptions without pressure on buying their frames; however their opticians were helpful with having me try the low bridge frames they had in stock. If anything, therein is my only suggestion: please consider offering more low bridge frames as this is the only reason we go elsewhere for frames.

Dr. Leslie Bacani, OD was absolutely a pleasure. I am so lucky that I was able to be seen by her…read moreand right away. They said it was a busy day, but I was 20 minutes early to my appointment and see right away. I have been putting off going to the optometrist for a while and they were efficient with checking everything and getting me a perscription. Dr. Bacani is so sweet and made sure to listen to my concerns and walk me through every section of my eye. She also wants to get to know you and is so friendly! Even though I did not get glasses or contacts they did not try to sell me on anything. I never felt rushed or pressured to buy anything or be upsold on a service.

Husband needed new prescription glasses and treated me to some new sunglasses. He was actually the…read moreone to research and find this place as he was looking for an optometrist that provided a large selection of higher end brands. He is very picky about his prescription glasses and this place really had a great variety of brands AND styles. Of note: Chrome Hearts; which not many places in the area carry, Chanel, Cartier, Tom Ford, Gucci and more! Making an appointment was easy and the young woman, Maria, who helped us was so sweet. She was patient while we tried a ton of frames and also very knowledgeable about insurances, lens upgrades and going over restrictions and warranties. It was a quick and painless process. In addition, the business was super clean and sparkly. We look forward to making this a regular spot for our eye care needs.

My family has going to this location for 2 years now. They have a great selection of frames for…read moreadults and children. My family never has a problem finding the right pair. The Dr is great at explaining things tomorrow my daughter. He's really patient with her especially during parts of the exam she doesn't like when they flash bright lights in her eyes. I would recommend this place to anyone looking for an optometrist.

Dolce and Gabbana, or Versace....lmbo I'm not sure what brand is on my face. ‍‍‍ The point is…read moreeveryone in this office is amazing!!!

This place is great I started by coming here because my 8 year needed glasses according to his…read moreschool. The service is amazing!!!! Alex greeted us with a smile the optometrist is super professional and made my already nervous son feel at ease and laugh while he checked his vision. There is no wait, prices are way reasonable compared to other places and lenses came back within week. Cherry on top for this place within a few days of receiving his lenses he broke his frame at school I called to see if I can order a replacement Alex stayed come on down. And he happily replaced the frame at no charge!!! Later my father in law needed to replace his glasses he usually goes to Costco but I told him he had to try this places! He came home super happy with the services and stated that he saved $200-300 from what he usually pays. Highly recommend for all your Vision needs!!!

I had a very disappointing experience during my visit this morning around 9am. I was assisted by…read morefemale optician (I see her name here on the chart but won't be mentioning it), and unfortunately, the service felt misleading and unprofessional. Without informing me, she added Illumacoat Ultra and an insurance plan to my order. I only realized this when my total came out higher than usual, so I asked the cashier to print an itemized receipt after I had already paid. If I hadn't specifically requested that receipt, I would not have known these extra charges were added at all. When I questioned the additional charges, instead of removing them, she repeatedly tried to persuade me to keep them. She then told me to "just try them" and said I could return them within 30 days if I didn't like them. However, returning them would take an extra trip and additional time out of my day. This could have been avoided if the charges were never added without my consent in the first place. What made the situation worse was that she told me I would lose a "20% discount" she personally gave me if I removed those add-ons. After going home and reviewing my receipt, I found that this 20% discount is actually standard for all customers purchasing their first pair. It isn't something exclusive she provided. I've been coming here for a long time with Kaiser insurance, and in the past, staff have always clearly explained and asked before adding any extra services. This was the first time I felt pressured and misled into paying for something I did not request. The amount itself wasn't a lot, but it's the principle. I ended up agreeing at the time because I had just gotten off a night shift and didn't have the energy to argue, but the experience didn't sit right with me. I hope management addresses this, as transparency and honesty should be the standard for all customers.

I came here to pick up my two pairs of glasses. I picked Rayban for the sunglasses with great big…read moreframes. I used my own frames for the everyday glasses. I got a text today that my glasses are ready so I came down to get them. Did they have both pairs there? No, they only had one. They made the Raybans with clear lenses instead of sunglasses. The frame is a large size to protect my eyes from the sun. It is way too large to wear with clear glasses every day. I tried it on and looked ridiculous. So here I am now, still with my old glasses and they are waiting for the second pair to come in, so that they can return them both and redo it. I have another month hardly able see. I am so mad, you can't believe how unhappy I am.

I was greeted by Eric and he installed some new nose "bumpers" or whatever they call those things…read more Best part was they were FREE!

Navigating the Lakewood Mall is a bit disappointing as there are many vacancies, which makes the…read morelayout confusing and the store difficult to locate. Once my family and I finally found the store, the initial impression of the employee that greeted us was positive. We were greeted warmly and right away by the staff, who then gave us space to explore frames on our own. However, I did not want to stay in the store long. The carpet is covered in multiple deep, nasty stains. It was incredibly dirty, to the point that my allergies were triggered. I have honestly never been inside a retail store with such a filthy carpet. I cannot comprehend how the owner or manager allows the store to be kept in this condition without replacing or deeply cleaning the carpet. Because of the severe lack of cleanliness, we did not stay inside for long and left. While the customer service seemed good, the environment was completely unacceptable. We will be doing our business at a different LensCrafters location in the future.

Went in on 6/26/26 in the evening and two young ladies were working, walked in and were quickly…read moregreeted and told the promo, when I had a question and asked one of the young ladies she barely helped because her and the other worker were on a phone watching some show. When I finally picked out the two pairs of sunglasses I wanted to buy I waited a few minutes at the counter and the ladies did not even glance up from their phone super engrossed in the show meanwhile the store had a good amount of customers, it wasn't until I had to tell them they I was ready to check out that they even noticed I was standing at the register ready to pay. It was only then that they put the phone away and started helping customers. I've never had such a bad experience at this store before.

Kat has helped me pick out the perfect shades! She also went out of her way to clean another pair I…read morehad purchased not to long ago. She was also very patient and took the time to tell me how I looked in each pair. Great customer service.