So had an issue with Sunglass hut in Brea.... long story short check your stuff glasses before you…read moreleave. Now let's move on to Vivianna at the Macy's location in Cerritos. What a wonderful and helpful person, she was very enthusiastic and took care of my problem easily. She also made sure I was happy with my purchase. Great customer service A+++ Will shop here again because of her great customer service!

I visited this Sunglass Hut today excited to purchase the new Starfire Kylie Edition AI glasses and…read moreeven brought my new Insta360 camera to document the experience. Almost immediately, an employee told me I wasn't allowed to record inside the store. I looked around and didn't see any signs stating that recording or photography was prohibited. When I asked about it, I was told it was a corporate policy, but no further explanation was provided. Unfortunately, instead of helping me with the glasses I came to buy, the conversation shifted to unrelated rhetorical questions that left me feeling uncomfortable and discouraged from shopping there. I completely respect that stores can have policies regarding recording. However, if that's the case, those policies should be clearly posted and explained professionally. Most importantly, customers who come in ready to make a purchase should feel welcomed and assisted--not leave without buying anything because of the interaction. I hope management reviews this experience and provides better customer service training moving forward.

I highly recommend Eleven Optical. My husband and I have been here multiple times and each…read moreexperience has been positive. The owner of this establishment and the other staff members are kind, friendly, and extremely helpful. Very knowledgeable team as well. The Optometrists working there are also very attentive and skilled. The entire team made me feel listened to and well taken care of. Glasses selection is also very vast and stylish. Also, I was able to pick up my glasses day of each time. This is and will continue to be my go to place!

I came back after 4 years, already expecting a good experience. I WAS WRONG!…read more I come in as a walk in request and was told that I can be seen in a couple hours or come back the next day, so I chose the latter. My point of contact this time is Casey. She is pleasant, genuine, and helpful. She guides me through every step of the way- even with her hands full- gives me undivided attention. The Doctor is so cool and down to earth- we had conversation like two old friends catching up. Long story short: in 30 minutes, I am done: exam, frames, lenses! Casey even tells me the glasses can be done in a few minutes!!!!!! WHAT IS THIS??? Pizza???! I AM FLOORED I was wrong about a "Good" experience... it's PHENOMENAL!!!! Come one come all! I love this place! THANK YOU CASEY!!!! Gonna pick up my glasses in a few see you soon!

Dr. Teresa Ung provided an exceptional eye exam experience that truly exceeded my expectations. Her…read morecare and attention to detail were evident from the moment I walked in. She asked all the right questions to understand my needs and concerns, ensuring a thorough examination. Her expertise in recommending the best contact options for me was invaluable. I left feeling confident in her care and grateful for her dedication to providing top-notch service. Dr. Ung truly deserves five stars for her outstanding professionalism and genuine concern for her patients' well-being. The front desk employees are fantastic as well. One thing that could improve would be the appointment system. They need to get it synchronized to what is being done online.

I've been coming here for nearly a decade. It's convenient, they speak Mandarin Chinese, and…read morethey've been taking my insurance. They do have quite an extensive glasses selection but they always seem too heavy for my nose bridge and prescription. But, it's not their issue after all. They're also really good with phone calls when you have an upcoming appointment or prescription ready.

Kat has helped me pick out the perfect shades! She also went out of her way to clean another pair I…read morehad purchased not to long ago. She was also very patient and took the time to tell me how I looked in each pair. Great customer service.

Called to ask a super easy question 3 minutes before they opened to decide if I was going to make…read morethe drive or not- they picked up and hang up on me repeatedly. I did call back thinking the first time was a mistake and gave them the benefit of doubt. Guess that answers my question on going out of my way to shop there. If you didn't want to help me just don't answer, that would've been more understandable 3 minutes prior to start of business hours.

been coming here for years love them! The doctor is always such a great vibe. The staff is really…read morekind.

I almost didn't write this, because I genuinely love this office. I've been a patient here for…read moreyears and have always been warmly welcomed by the front desk. But the way I was spoken to and treated this morning has stayed with me all day, and I think future patients deserve to know. I had a 9:15am appointment. I parked at 8:50 to give staff time to get settled and was at the door at 9:02, after the 9am opening. The door was locked. The receptionist heard me try the handle, unlocked it, and walked back to her desk. I opened the door myself to the back of her head and had to say good morning first. No greeting, no apology for the locked door. She asked if I had an appointment and handed me an intake form. My pen kept giving me trouble, so I asked for a new pen and a fresh form so it would be neat. She gave me the pen, but when I asked for the form she asked, "Does it not work?" I didn't understand, and she repeated, "Does the form not work?" It was a blank sheet of paper. I shouldn't have had to explain myself to get one. After I turned in the form and my insurance card, I asked whether she'd like me to wait at the counter or take a seat. Her answer: "You can do what you want." After a while she told me my insurance "doesn't work" and "nothing is coming up," with no explanation of what she was seeing or whether there was an error. I have a PPO. She went to the back, came out, and told me I could go to urgent care or find another doctor. It was Saturday, I was already there, and my eye issue needed to be addressed without delay. I asked her to clarify, and she repeated it. Only when I asked whether self-pay was an option did she tell me it would be $200. I paid it so I could be seen. I'm still not sure my insurance information was entered correctly. At checkout I emailed a copy of my insurance card, after explaining it wouldn't go through by text. She kept checking the office's text messages anyway, eventually found the email, then spent a long time with her back to me trying to print it. I finally asked politely if I could just pay and she could deal with the printer afterward. When I asked about tap-to-pay, she said yes, but I'd have to come around to her side of the desk because the reader wouldn't reach. I wasn't comfortable doing that, so I reached over and tapped my phone myself. She handed me my receipt without a thank you. I said thank you and left. The doctor was amazing, and I would gladly see that doctor again, along with my regular doctor. But my rating reflects the experience as a whole, and the front desk made this visit one I wouldn't want to repeat. I'll think twice about coming back as long as this front desk staff stays the same. The front desk is the first and last impression of a medical office, and today it turned a stressful morning into a much worse one. I hope management takes a look at this.

The owner is professional and nice. Provided good information and had the brands I was looking for…read moreat at the right price. He doesn't try to rip you off I'm well aware of how much the brands I like cost and he is not overpriced. I will come back and do business again

Highly recommend. Beat the mall stores by$100 on new RayBans. Nice guy too. Support the local…read morebusinesses!!

My family has going to this location for 2 years now. They have a great selection of frames for…read moreadults and children. My family never has a problem finding the right pair. The Dr is great at explaining things tomorrow my daughter. He's really patient with her especially during parts of the exam she doesn't like when they flash bright lights in her eyes. I would recommend this place to anyone looking for an optometrist.

Husband needed new prescription glasses and treated me to some new sunglasses. He was actually the…read moreone to research and find this place as he was looking for an optometrist that provided a large selection of higher end brands. He is very picky about his prescription glasses and this place really had a great variety of brands AND styles. Of note: Chrome Hearts; which not many places in the area carry, Chanel, Cartier, Tom Ford, Gucci and more! Making an appointment was easy and the young woman, Maria, who helped us was so sweet. She was patient while we tried a ton of frames and also very knowledgeable about insurances, lens upgrades and going over restrictions and warranties. It was a quick and painless process. In addition, the business was super clean and sparkly. We look forward to making this a regular spot for our eye care needs.

Been to this store many times and always a pleasure. Today I only went in with the intention of…read moreinformation gathering and not buying, but still received great assistance and customer service from the staff. Dion was extremely helpful and knowledgeable about the newest glasses in stock and how compatible they were with possible prescription needs as well. Be back soon!

I've been coming to this Oakley since 2022 and I've always had great customer service. Fast forward…read moreto now, I had called the store in 09/17/2026 and spoke to a dude named Jeremy. As I was speaking regarding my sunglasses being delivered there he disrespectfully cut me off while I was speaking and also was rude the wholeeee time. He had a very rude tone, also mid convo he breathe under his breath and said "anyways..." what a character. DO NOT get serviced by this dude smh lol Also, I gave it 2 stars cuz a girl named Yuri was superrrr helpful when I came in and she was able to find the sunglasses the I wanted from another store to be shipped to the Cerritos store. She went out of her way to do that for me, and I def appreciated that. GIVE HER A RAISE!!! If it wasn't for her, I was just gonna put 1 star or even 0 stars lmao But for the dude Jeremy, let him go or he needs to go to a character building class or something

Friendly and very quick! Came in for a simple screw replacement and it was taken cared of in a…read moresecond. Lots of great options to select from in eyewear and very good prices too. Always recommend Dean's eyewear factory for my eyewear needs ! 10/10

High recommend for all your eye appointments! Super affordable pricing. They even have Hapa Kristin…read moreeye contacts in store!!

Have you ever broken your favorite pair of glasses you might've spent and arm and a leg for ?…read more Did you ask you family eye doctor to fix your glasses and they just looked at you with the mechanical IQ of zero? Do you long to have someone who can check your eyes and replace your beautiful frames with your updated prescription and get more bang for your buck !!!! Pound for pound this is a precious find for the money and the value of finding such a gem is priceless ! Added value! More bang for your buck a customized, personalized value worth dropping in today for ! Give Live Life Optical a chance to put a smile on ya face and drop in today !!!!

Juan and Jennifer provide the best customer service available. Juan worked with me on some…read moreprogressive lenses. He also recommended frames specifically for me. Until now I only believed that contact lenses were my best vision option. No more. I love my progressive lenses and I thank Juan and Jennifer for making this happen!