Highly recommend. Beat the mall stores by$100 on new RayBans. Nice guy too. Support the local…read morebusinesses!!

Showed up at 6:05 PM and they're closed. Hours state from 11-7 on their yelp, google, and door…read more Update your hours.

I stepped on my sunglasses last night and the gentleman at this location very kindly helped me with…read moreadjusting them. Thank you so much of the great customer service!

Robert and Fernando offered superb customer service. It was my first visit to the mall since Covid…read more They were mindful and courteous as they explained to us how to try on glasses and how the process and handling worked to secure a joyful shopping experience. My hubby and I ended up buying 4 pairs of glasses. Thank you to both of these young men for providing exceptional customer service.

Collectively, we have been coming to this location for decades. We like both the older and newer…read moredoctors here. They all take the time to examine you carefully and also to listen and answer your questions throughly. The front office staff is also experienced, friendly, helpful, and efficient. On a few occasions they have helped us to get the best product for the best price even if was at a different business. If necessary, you can always get your prescription from them and get it filled elsewhere. Their parking lot is pretty small and the entrance and exit are very narrow, so be careful driving and parking here. There is a light to get in and out of their business and it is needed as the street is busy. Even though spaces are limited, we have always been able to get a spot. Recommend giving these guys a try.

First time visit here since I have new insurance. Today my visit was with Dr. Wong. He was very…read morepleasant, great service. Highly recommended, lot of variety of glasses. Staff was very nice and friendl/ vet welcoming . See you next year thank you.

I've been coming to Total Vision Optometry for years. The staff is always welcoming and helpful. I…read morewould like to say that my last experience, about a week ago, was the best I've had there. Typically, I was use to waiting a bit to be seen and to pick my frames. This time, I was called in right away and luckily the last staff member saved the frame style into my profile so that saved a bunch of time. My appointment was for 5p, they actually accommodated for an earlier 3pm visit since I was already in the area. I went with a pair of Dita frames and they called me to tell me they were ready in about a week. Overall, they get 5 stars from me because they have the speed of service down now and it doesn't feel like I'm spending too much time there. The frames were perfect as well.

It's ALWAYS a pleasure to be able to pick up my contacts . Quick turnaround when I reorder by…read morephone. No hassle.

I've consistently had a great experience at this LensCrafters. I came in for my annual eye exam and…read moreloved how easy it was to book my appointment online...super convenient. On the day of my visit, I was seen right away (major win). The technology they use is modern and efficient, which made the whole process quick and seamless. I've been to other optometrists that still rely on outdated equipment, so this was a refreshing change. I was in and out in no time, but still had the chance to try on a few frames I liked and order contacts without feeling rushed. The staff were professional, attentive, and made the entire experience smooth from start to finish.

I went to LensCrafters at the Downey Promenade for the first time last Tuesday and had a very poor…read moreexperience. Even though I arrived early and checked in, I waited almost an hour past my appointment while two later appointments were taken before me. The explanation given, that contact lens appointments are "faster," didn't match what actually happened. The receptionist was kind and helpful, and the manager, Bridgette, explained the situation, but the lack of accountability from the optometrist was disappointing. He later called me without acknowledging the delay or his role in it. I was also told I couldn't file a complaint, which I believe is incorrect. My second appointment with a different optometrist went well, but the first experience left a negative impression regarding customer service and transparency.

Dr. Nguyen is a beautiful soul. Extremely knowledgeable and helpful. Doesn't try to gouge you with…read morepricing and she's friendly and kind. Her staff is professional and friendly.

Found them through yelp and I love this place!!!! Prices are reasonable and the people are so nice…read moreand helpful not going anywhere else !!

I needed to have my vision check after the last one two years ago…read more This is something I'm used to doing, however, little did I know this would become more than the usual eye check or eyewear prescription update. I was examined by Dr. Hamilton without anything unusual. When that part of vision and examination was done, I very casually asked if having more floating things in my vision was anything- these are literally called floaters. Turns out that was THE most important part of the exam since I could have potentially an eye emergency called retinal detachment. She wanted to do an eye exam with dilation eye drops. The eye drops themselves were not uncomfortable but the effect does last for several hours afterwards. She also asked a colleague Dr. Kim to recheck my eyes for a second opinion. I have a follow up with her in 4 weeks. The slit eye lamp exam can be unnerving because it is VERY. BRIGHT. But it is painless. Covid precautions in place, insurance required.

I had a very disappointing experience during my visit this morning around 9am. I was assisted by…read morefemale optician (I see her name here on the chart but won't be mentioning it), and unfortunately, the service felt misleading and unprofessional. Without informing me, she added Illumacoat Ultra and an insurance plan to my order. I only realized this when my total came out higher than usual, so I asked the cashier to print an itemized receipt after I had already paid. If I hadn't specifically requested that receipt, I would not have known these extra charges were added at all. When I questioned the additional charges, instead of removing them, she repeatedly tried to persuade me to keep them. She then told me to "just try them" and said I could return them within 30 days if I didn't like them. However, returning them would take an extra trip and additional time out of my day. This could have been avoided if the charges were never added without my consent in the first place. What made the situation worse was that she told me I would lose a "20% discount" she personally gave me if I removed those add-ons. After going home and reviewing my receipt, I found that this 20% discount is actually standard for all customers purchasing their first pair. It isn't something exclusive she provided. I've been coming here for a long time with Kaiser insurance, and in the past, staff have always clearly explained and asked before adding any extra services. This was the first time I felt pressured and misled into paying for something I did not request. The amount itself wasn't a lot, but it's the principle. I ended up agreeing at the time because I had just gotten off a night shift and didn't have the energy to argue, but the experience didn't sit right with me. I hope management addresses this, as transparency and honesty should be the standard for all customers.

Terrible experience, had an appointment booked it yesterday. Received a text message saying the…read moreappointment was confirmed yesterday. Did the paper work. And when we arrive the reception, loud enough to hear there is an issue and talking reschedule with us feet away tell us we would have to wait because we didn't verbally confirm an appointment. We did not receive a call prior, we did not receive anything indicating it was facing a reschedule. Paula mentioned someone called yesterday at 4:30 (Gilmore?) but there are no call records, absolutely no voicemail. And Paula mentions it is doctor policy. Insane, and shift the blame stating it is doctor policy. Maybe the doctor wouldn't have to have this policy if the reception actually called to confirm. Anyway their manager will take a week to respond. Gave me the business card to call. Big surprise the number goes to them. Hopefully itzel shares the message. Absolutely time wasted.

They're super pushy here. I just wanted my eyes checked and changed my mind from getting contacts…read morebecause of all of the upkeep and they seemed so shocked and appalled that anyone would change their mind about getting contacts, they asked if i was sure every time i talked. and my prescription didn't even change and they were shocked i didn't want new glasses. why would i want new glasses if my prescription is the same?? Like they're friendly and all but as soon as i didn't want to make a purchase they switched up and were so upset i didn't want to purchase anything else. In this state of the world do you really think i have the money to just willy nilly buy new glasses if the ones i have are perfectly fine?? hello??? like why so shocked? am i going crazy??

permanently closed 05/21/26. abruptly without warning…read more great doctor and staff. will be missed

Had a great experience getting glasses here! Colette was great with helping me select frames,…read moreexplaining all the different lens options, and the benefits and negatives. Thanks!