Just came from Lenscrafters at Lakewood Mall. This review is for a young lady name Sashy. One of the handles of my Ray Ban Sunglasses came off. I came in with no appointment and there was a line of people already. She helped fix my sunglasses and got me out in no time. No B.S. I appreciate you Sashy. Now I can start looking fly again with my sunglasses. read more

I had a very disappointing experience with this location LensCrafters . I was given what I believe was the wrong prescription, when I received my glasses with the prescription they gave me my eyes immediately felt strained and uncomfortable. At first, I thought maybe this was normal and that my eyes just needed time to adjust. However, the eye strain continued for over a month. At that point, it was clear that something was not right. When I called the business to address the issue and asked for help getting a new prescription, they refused to provide me with a new one. I trusted them with my vision and spent money on glasses that I have struggled to wear comfortably. The whole experience was frustrating and disappointing, especially because I gave the glasses plenty of time to adjust before returning with concerns. I expected better customer service and support when dealing with something as important as my eyesight. I would recommend being very careful and making sure your prescription feels right before leaving. read more

My experience was short and bitter. Spoke with a gentleman on the phone. Told him that I've never been to an eye doctor and never had classes. Asked him several times if I need an appointment and he said no. He said I can be seen right away. I took a 35 minute drive. In painful LA traffic. Upon arrival, I was told that I will need an eye exam and next appointment is in an hour and a half or another day. Terrible training! If you are speaking to a person who tells you they know nothing about this field and they do t have a prescription, why not ask if I'll be needing an exam? Went straight across the parking lot to Costco and gave them my business. Was seen immediately. read more

Navigating the Lakewood Mall is a bit disappointing as there are many vacancies, which makes the layout confusing and the store difficult to locate. Once my family and I finally found the store, the initial impression of the employee that greeted us was positive. We were greeted warmly and right away by the staff, who then gave us space to explore frames on our own. However, I did not want to stay in the store long. The carpet is covered in multiple deep, nasty stains. It was incredibly dirty, to the point that my allergies were triggered. I have honestly never been inside a retail store with such a filthy carpet. I cannot comprehend how the owner or manager allows the store to be kept in this condition without replacing or deeply cleaning the carpet. Because of the severe lack of cleanliness, we did not stay inside for long and left. While the customer service seemed good, the environment was completely unacceptable. We will be doing our business at a different LensCrafters location in the future. read more

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Visted lenscrafters to get my eyes checked out after about 10 years the staff were super kind but it took about a hour after my scheduled time to be seen. the optometrist was great he explained the issues i had going on and didn't push me in to getting things i didn't need. the selection of glasses was minimal and all over priced brands nothing affordable. i would stay away from lenscrafters i ended up getting my frames from warby parker read more

Great experience with eye exam and frame choice. That said, I was told my glasses could take 14 'business days' as they farm all that out these days. Surprise...just got a text they are ready after FOUR days! Gotta love a business which under-promises and over-delivers. All in all, very happy with the entire process, and would recommend them to anyone who needs glasses. Also, they have a superior selection of frames in all price ranges compared to other places I could have chosen. read more

I was greeted by Eric and he installed some new nose "bumpers" or whatever they call those things. Best part was they were FREE!

Terrible service. My appointment was cancelled after I confirmed my appointment and showed the receptionist I did confirm via text. She said she gave my time to someone else and to reschedule. Very disappointed, expected more. read more

I came to this location in a desperate search for a replacement for my glasses and contacts after they broke. Teresa was very helpful in getting me an exam right away, and Sofia was very kind while assisting me with my pre-exam. Dr. Thanhun was extremely helpful in getting my prescription sent out immediately, and Erick was very patient and helpful when I picked out my new frames. read more

LensCrafters - Eyewear & Opticians Near Me - Lakewood, California

Wearing glasses is a whole lifestyle. I personally don't wear glasses but I do understand how important it is to have the right Glasses/sunglasses . My mom had three pairs of glasses silver gold and a mixture of brown and white. We convinced her that she needed more. So three pairs later we think we have all the colors that she could ever need. Anything involving your face should be the best that's what I say . This place has the best customer service, and an amazing selection. Thanks for all the help on fixing her Old ones. Can't wait to pick up the last pair 5 stars experience read more

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Came in for an appointment for yearly eye exams with contacts evaluation. I informed the staff that the current brand would dry my eyes and I would like to switch. Because the information was not given to the doctor I had to wait for over two hours to have another consultation. Never again will I be coming here. read more

This is an updated review, 3 years later. I was greeted by Jojo and I entered the waiting area. Jojo once again met me and did all the pretesting for my appointment with the doctor. Jojo was so amazing. This is my 4th visit there and the other 3 optometric technicians in the past were not as good as Jojo, they all had difficulties with my testing, Jojo was very patient and guided me through the testing. Honestly, in the past, the pretesting was the least favorite part of my annual eye exam. I had Dr. Thanh Nguyen again, he treated me during my initial visit on March 19th, 2022, and I really liked him then and now. He is very professional, knowledgeable and easy to interact with. He listened to my concerns and gave me his recommendations. I will definitely ask for him next year!!! Dr. Nguyen and Jojo make a great team. They made this experience very pleasant. My rating is solely based on my experience with Dr. Nguyen and Jojo. read more

So today I went to LensCrafters in Lakewood mall to get my new RayBan Meta glasses prescription lenses. I was greeted by a nice young lady and since it wasn't busy at all I was seated and we discussed exactly what I was looking for. The young lady Sashy was awesome she gave me very thorough information and showed me all my options as far as transitional lenses. We even chatted about our trips coming up to Japan. She was very friendly and helpful! So much so I didn't mind spending the money I did. Thank you Sashy!! I hope these pics print rest of my experience is smooth and pleasant. read more

Slow and careless customer service. Called ahead to see if my lenses were ready. They told me I could come pick them up. Arrived and was told I had to wait and then they couldn't find my order. read more

I came in with a pair glasses with one of the arms broken off. The metal part that connects the arm to the frame was bent and mis-shapen. Assistant managers Alfonso and Sashy went above and beyond and worked on my glasses until they were able to fix them. Excellent customer service at this store! read more

I first want to say that parking is so convenient. If you park on the backside of Lens Crafters there is an entrance right there. No need to go through the mall and there's always a parking space I went in last week to get my lenses replaced. Went in Monday and Tuesday morning I got a text that they were ready That was quick. When I went in Tuesday a gentlemen helped me with my glasses his name is "Power" Omg, he was so friendly! He found my glasses and was so helpful he cleaned them, fit them to my head and got a new case. His customer service was an A+ for me. They have a very big selection of designer glasses to choose from. You won't be disappointed read more

I do not understand how this store stays in business. No one answers the phone. I have left several messages, but never received a return czll Their 800 number is not heloful either. We have used this lication for 15 years but will go elsewhere as they cleatly don't care. read more

Everything about this LensCrafters can improve. It has been 2 months and they have not had my contact lens trial order ready. I went in person and was told they were unable to give me my prescription because I had to wait for my trial order and they were also unable to give me a refund so that I can go to a more competent place. Today, a month later I called on a Sunday to finally make the appointment for the lens fitting and was told by Emily that she would look up my information and call me "when she can". How is a place like this still in business. If you want a quick and professional experience avoid this place at all cost. read more

Customer service. Answer phone calls Failed to communicate with customers. Issue correct prescriptions. Issued me an incorrect contact lens prescription. Send emails of the corrected prescription as promised you would. Still waiting read more

The environment was nice and clean. I was greeted by Veronica the store manager whom was very friendly and professional. I needed to have my nose pads replaced and aligned. It took one hour wait. I went into the mall and walked around. Came back and the glasses were ready. The glasses fit perfectly. Also, the pads were free! Cool! I'm a happy camper. read more

This was my recent experience with LensCrafters, it was my first time making an appointment online. And it was unclear what time I should arrive it said 1:20p to 1:40p so I arrived at 1:35 however when i arrived the woman said they canceled my appointment because it was after 10min and said that it needed to come back another day. I explained I was unclear and I wasn't aware of the 10min rule as it never stated that any where online, so the women spoke to a manager and they let me proceed with my exam prescreen, except after the prescreen they said the doctor was out of office for an hour and they said I could wait and see if he could squeeze me in if there was a cancellation or I could comeback back another day. Absolutely ridiculous the lack of communication between the staff and doctors, and a waste of my time I will never go back to this location. It was a complete waste of time. read more

LensCrafters - This is what my appointment time looked like. - Eyewear & Opticians Near Me - Lakewood, California

I had an appointment for new lenses and got confused and called in, and the guy who answered was VERY friendly and helpful and I was able to find my way. The people at the front greeted me and explained to me that everything was disinfected and how to try stuff on. I already had my frames tho so they told me where to sit instead. I only waited a little for the lenses person, a very nice woman around my age who made conversation with me and explained everything very clearly. She was very kind and then she said something i didnt expect at all: my glasses would be ready TODAY! YAY!!!! I would 100% come back here. I had a good experience and they take my insurance. read more

Expensive and the plastic eyeglass prescription lenses scratched easily. If you return to get them buffed they won't do it

Incompetent Optometry... I have had, literally, dozens of eye exams and glasses from Lens Crafters over the years. This time, the doctor (Dr. Lin) was obviously way off from the start, she rushed my exam and didn't listen to my concerns. Needless to say, the prescription was way off, and the glasses I received were useless. I asked to see a different doctor for a new exam, and double checked that I was scheduled with a new doctor the day before the second exam. They told me I was scheduled with Dr. Wong this time. Day of my appointment though, nope! Surprise! it was Dr. Lin again. This time, she couldn't figure out what to do, gave up, and told me I should see a different doctor who may have a different approach. No kidding! That's what I had already tried to do. At that point, I gave up. At least they didn't hassle me when they refunded my entire $770 purchase, I can't get back my wasted time though, and I still need new glasses. Oh, and they also lost my wife's contacts that she ordered there. read more

I just sat for 15 minutes in your Lakewood location in Ca. It was empty and neither of the two females working would assist me. I even went back up to the counter after waiting patiently and asked if anyone could help me with pricing and she said have a seat and someone would be with me. They proceeded to laugh and talk and take phone calls. I decided to leave and take my business elsewhere. This happened just now during the morning shift on 11/16/2023 @ 10:30am. Should really consider hiring people that want to work. I won't be coming back! read more

Don't come here this place is a joke, will charge you for stuff you don't even need and then require you to make an appointment to pick up contacts so they can charge you for another appointment and then I paid a lot of money for frames and had to ask them for a dust cloth for them instead of getting a complimentary one like most places. read more

Well I had a great experience online so wanted to share this. I did have some trouble in the store. I think it is best to get your eye exam done, then get on a computer and call a sales person, they can filter the product in store and help you get what you need. I managed to get two pairs of glasses for under 500 with lenses on both, didn't cheap out at all, all the best options. So, the deal was 50% off the second frames+lenses price, and then there was another deal online which I managed to get them to honor despite them saying they would need to order the lenses especially as they don't make them in house. No problem, as I got a second pair of Oakley where they can get them ready in two hours! Problem solved, and I just seem to spend like 700 for one pair when I go into the store and don't use online to find deals, I wish I had got the name of the salesman who helped me at Lakewood. GREAT WORK! So grateful! read more

I walked in and I barely had to wait at all. I was in and out in less than 20 minutes. It was clean. The doctor was very good and thorough explaining everything. The initial screening was also wonderful. And the technician who measured my eyes and took care of the ordering process, his name was Power and he was wonderful as well. Overall, a great experience. Thank you guys. read more

4 out of 5 because one worker does not define the whole store. So I came in to this store at 1202pm, 04/29/24, and told this white old lady that Im there for my follow up appointment for my contacts, this old lady asked me with an attitude where's my contacts. told her in a nice way that I don't have it anymore since they only gave me 5pairs for a week, didn't talk to me anymore just told me to wait to wait area. No one told me to wear it on the day of my follow up appointment. The last time I had a new prescription was like a year ago. So I really don't remember the process of the follow up appointment. I've been going to this store for almost 7years now and this is the first time that a worker treated me badly. read more

My bf came in to get his mom's glasses fixed. Christine was so helpful and kind. We'll definitely come back here for our eye exams, etc. Thanks so much, Christine! read more

Quick and professional service, with Brenden offering a perfect experience with his attention to detail.

Just called this LensCrafters in the Lakewood Mall for some help in getting me some infornation that I needed for a pair of glasses I bought from them years ago. Felicia helped me, she was very sweet and helpful as well as fast in geting me all the information I needed. THANK YOU!! I have been there in years past and the service is always quick and very friendly. It's not as close for me anymore, but still A plus service. Great job! read more

Horrible store, rude customer service, called to get my glasses, was lied to that they were done, had to come multiple times to get them, they tried to give me TRY ON FRAMES for my 300$ frames. I had to ACTIVELY tell them I refuse to pay for frames that are on the floor and the "try on" sample Honestly, with how bad my glasses are from here, I assume that's what they are. I've been trying to get a refund, they won't do it. Im debating contesting the charge on my card, since I obviously did not get what I paid for. Ridiculously bad staff. read more

I've been to Lens Crafters since the early 2000s. I love the variety and fast service. The Lakewood location customer service is great. Optometrists are professional and friendly. Sales reps are nice and professional. read more

Two sales associates left me never wanting to come back here. I come on Friday to pick up my glasses at Lakewood just to be ignored. I walk in, see an employee on one of the desks talking to someone ( I assumed it was a client). They didn't greet me, so I think "oh she's busy with her client". I browse the glasses, giving them time to finish, after 5 minutes of waiting, I decide to ask if she's busy, that I'm here to pick up glasses. That's when I realize the person she was talking to was ANOTHER EMPLOYEE. read more

Thats very true this place is a Joke...don't ever come here..they called me a day before my appointment to verify my schedule and did not even mention that i have to check in ,so on the day of the appointment i went in and sat down at the waiting area at 410pm and theres no sign anywhere saying that i need to check in and nobody was assisting customer cause some of them are just on their phones. When they saw me waiting at around 430pm they told me that my appointment needs to be reschedules..What!!!! I wasted my appointment coming here...Don't even bother coming here plssss do yourself a favor...Very bad service... read more

My family and I came here with a prescheduled appointment for 3:30pm and called the location 30 minutes in advance to confirm the appointment. We entered the building at 3:32pm to check in and the receptionist, Emily, denied us service. I would understand if we were significantly late to the appointment and denied service, however I fail to see how being 2 minutes late would significantly alter the circumstances surrounding our appointment especially since we called to confirm our attendance. The supervisor seemed to not understand either as he intervened and offered us our appointment slot still however we politely declined since we felt the receptionist was being hostile towards us. read more

Excellent customer service! The lens on my glasses popped out about a month ago, I would attempt to get it back in but it never really fit correctly and kept popping out. On Thursday night the lens popped out again! So I called Lens Crafters about 30 minutes before they closed, a very nice woman answered the phone and said they could help. I brought them in, they said the frame was broken, so the repair dude put in a new bolt and had them fixed in about 10 minutes. I'll be needing new glasses in a few months and Lens Crafters has just earned my business! Thank you, I can see again! read more

Nothing to complain about... Always been of great help to me even on the phone. they took the time to explain the plans they had to offer to me and how to make it cheaper on me. So, unfortunately they do not take medical but they do take plenty of other r ones. They seem to have many specials Year round. The eye exam processs is fairly simple and I was in and out maybe within a total of maybe 20 minutes including the wait time. Will definitely come back latter this year.. have been here twice already. Check them out for yourself. They also have a loT of different brands from ray bans to GIorgio Armani. SungLasses are also available and thEy'll also do the contact lensess there. Usually the wait time to get your glasses back can vary from a couple of hours to maybe a day. read more

Service here is nice. The staff is overly friendly and thorough. They even accommodate you when you miss appointments!