Dr. Lauro and his staff were so great! They were so accommodating and got us in last minute because my 5 year old was complaining about her eyes for a week. Dr. Lauro was very thorough and explained what my child might be experiencing and set expectations for what her vision care may look like as she gets older. 10/10 would recommend! read more

Hidden behind the Walgreens, is a great optometrist. He takes his time with you during your appointment, and listens to your concerns. He has been very helpful with an eye issue I was having. His staff is also very pleasant and helpful. I highly recommend checking this place out. read more

Dr. Lauro and his staff are the nicest, most professional and knowledgeable people I've come across in all my years of wearing glasses and contacts. And even if you think a pair frames look good on you trust that the ladies doing the fitting and measuring are going to let you know the truth.! They're not just trying to sell you a product. The office is always nice and clean and welcoming. They have mints on the counter and you never have to wait. read more

I took my mom and they were fantastic, front desk ladies were amazing as well as the Dr

This review strictly about the frames available for Medi-Cal recipients. They do not have any frames available that are completely free. They only carry frames where the consumer has to pay out of pocket. This office should not take on Medi-Cal beneficiaries if they can't provide a full free service to these individuals. Charging clients who don't have the resources to pay is not a good look. read more

I've been coming to Dr Lauro for 22 years and it's always been such Great Customer Service. Every year I try to get my appointment on the 1st day of the year (that they're open) Lol They have a wide variety of high end and affordable frames and sunglasses for men, women and children. I'm grateful and I can't wait to receive my new glasses I recommend this business read more

Doctor was very professional and friendly . I was able to call and get a same day appointment.

Professional, respectful, knowledgeable, honest! I was way due for an eye exam, so I just chose the closest optometry to my place. I myself am an internal resident physician, and I am absolutely thrilled by the appointment time and the care I received. Dr Lauro explained every steps while doing the exam, at the end recommended no need to change glasses at this time which I found it very honest. I found the office not only fair compare to the market, but worthy considering the amount of time Dr. Lauro spent for me. read more

Patrick Lauro OD - Optometrists Near Me - Long Beach, California

I have been going to this optometrist for years, very friendly and helpful. I think they have a great selection of glasses and Dr. Lauro does a thorough examination. read more

I'm 76. I have been going to eye doctors a long time. This guy has only been doing this for "35 years" he said. He also said how professional he was. I had an exam there through my Medicare insurance plan. It doesn't cover glasses so I opt for glasses on the internet. I have had no problems for the past ten years of doing this. His glasses are too expensive. So, I came back to his office, a little while after the exam, to have them help me put the proper information on the form I get from the website. The 'girls' in the office were rude...so rude that I got a bit louder. That takes a lot. Then the doctor comes out and says "keep it down"... Then we go outside. He tells me he's been in the business for 35 years. I tell him all I wanted was a bit of help to put his doctor scratched numbers properly on the form for the internet glasses. I also said he never measured or put my Pupillary Distance on his 'prescription' sheet. He says "just use your old one, it don't change"... Well, maybe it don't, I'm not a doctor but for 58 years, the optometrists have always put this down...I told him, "that's why I'm here, to make sure I get a proper pair of glasses, but not from his office. I don't have the $400+ for them... Very NON-Professional and too busy to care about a patient, only worrying about loosing his few dollars from me, for 'his' eye glasses... Poop on him and his selfish ways... read more

Horrible services. There is a very unprofessional front desk who damaged my new glass frame. She is rude too.

I've been coming to Dr Lauro for more than 10+ yrs now. He's very professional, down to earth and really nice. The front staff also are nice and accommodating. Great selection of eyewear and contacts. I love coming here bc they really get to know you. read more

I am so happy with my new progressives. I can see clearly now! Thank you Dr Lauro and staff!

He saved my eye sight. Blees his heart. The staff is great with the medical paperwork and getting my glasses to me quickly.

Never again. The receptionist named Anna is very rude and unprofessional. She needs to learn more how to handle customer issues. She doesn't learn how to listen and not helpful enough to go through my health insurance coverage. read more

I scheduled appointments for my teenage sons to be seen by Dr. Lauro Due to his proximity to my neighborhood. As new patients, I expected there would be a longer wait time then there was. I was pleasantly surprised with the short wait time and happy with the pleasant attitude of the front staff. I am only giving four stars because I didn't get a chance to meet the actual doctor but my boys didn't seem to have a problem with him. read more

He is super nice and the staff is helpful. They don't try to sell you on stuff you don't need and they really want to make sure everything goes right for your prescription. Super accommodating. I recommend. read more

I just changed to this provider through a family recommendation and everyone here, from Anna and the rest of the front office staff, to Dr. Lauro, are amazing and caring individuals and work well as a team. They went above and beyond to help a long-time pediatric patient of theirs and is means so much to her and to me. I also got my own glasses sooner than expected and they are a perfect fit so I will definitely return and highly recommend this practice. Excellent attention to safety precautions for COVID too! Thank you for everything!! :) read more

Would not recommend going there the receptionist Anna is very rude she even stuck the middle finger to us because she didn't want to give a refund on there over priced glasses she kept adding fees towards the glasses I was going to get. Very unprofessional and rude she didn't even give me enough time to choose the glasses I really wanted. Its like she was kicking me out I left there unsure and unsatisfied do not recommend this place one bit. read more

Stay away from that place very bad service reception is very bad attitude when you complain about something and a Dr. Is even worse when you complain. If you go there you will highly regret going there especially if your prescription doesn't come out right . I went there for an appointment for my annual eye exam in September when I got there everything seemed fine at first so I explain to the eye doctor about my problems that I have with my vision as far as one of my eyes being damage when I was a kid so I explain to him about my prescription my old prescription number I told him not to mess with that too much because it was going to fuck up my vision He explained to me I've been doing this for 35 years he says I know what I'm doing he says the new prescription number Is going to be better you will see things better so I said to myself well he's the doctor I guess he knows what he's doing so he gave me the new prescription numbers I paid $190 to get my glasses done with the new prescription I come back about a week later to pick them up I put them on and just like I knew it my vision was all messed up because he change the numbers they assured me all don't worry about it try them on for about a week it should go away I actually gave them two weeks and it still wasn't improving so I go back there to complain about it and the doctor got mad at me he said I'm only going to do the prescription one more time if it's not done right then that's your problem you're going to have to re-pay money all over again to redo them I mean fuck he's the fucking doctor he's telling me that I need a new prescription I'm gonna listen and get a new prescription so he does them again but then yet he fails to switch my numbers back to the way they were so when I call and complain like about a month and a half later all I needed them to do was just redo my prescription with the number that I think that I need it so I could see better he basically told me well the office told me that I'm not welcome there no more and that I need to find a new eye doctor for any more services so basically whenever you complain they're telling you to fuck off . Very bad service please stay away from there if you don't want no bad experience from that office don't take this review to lightly you will regret it if you go there and your prescription doesn't come out to the way you wanted it and you complain they're basically going to tell you to go fuck off . read more

Patrick Lauro OD - Doctors office - Optometrists Near Me - Long Beach, California

Went here based off the good reviews, unfortunately would not be returning. The lack of competency the receptionist had when it came to my insurance and how it was applied to my visit was the worst. After my visit I had called back to clarify my charges for that visit and found out she was charging me for my contact lens exam in full amount when my insurance clearly covers a portion and I only pay a deductible. When I asked why I was being charged she stated, because I chose not to order contacts off them I was being charged the full exam amount, makes no sense. I tried explaining to her that regardless my insurance pays for some of it and I pay the difference. Then I asked her to switch my order to contacts instead of glasses because I wanted to use my contact lens allowance. And she still wanted to charge the full amount for contact lens exam. She became very rude because I kept informing her that she was wrong and if she was confused she can call VSP to verify my eligibility. She kept insisting that because I chose eyeglasses and not contacts for my order that day I pay the full amount for contact lens exam....again WRONG. After we clarified that I was being overcharged she changed my order and had to refund me, and was even giving me a hard time about the refund over the phone. Well it wasnt my fault you chose to overcharge a client and got worked up when being questioned that you refuse to use the insurance the client had. When I asked about the allowance if I chose not to use it that day, she mentioned I would lose it...again WRONG VSP allows you to have that to use for that whole year on what you want for contacts even if its not at that place. The whole time this conversation took place all I heard in the background were the other receptionist laughing, unprofessional to say the least. I hate businesses that are dishonest with their clients to try to make money like this lady tried. Sad that you have people like this working for the company Aside from that the eye doctor was great and this review is not for him but the receptionist who failed to educate herself on a client's insurance and how to apply it to a client's visit because she wanted to make a quick sale. read more

OK, I've only been to this optometrist once so keep that in mind when making your optometry decisions. While I was researching an optometrist to go to, I looked at several places around Long Beach and they all had at least one very bad experience or a few obviously fake reviews. I took my chances with Dr. Lauro and I am very glad I did. First of all, the location is pretty convenient. It's right off the 405 freeway and there were just a few parking spaces available, but it didn't prove to be a problem for me. Dr. Lauro is very polite and didn't make me feel like a test subject so I appreciated that. He spoke in a very competent and knowledgeable way and even guessed the right contacts and contact solution I used when I couldn't remember the name (I told him I only remembered the color of the box). He's very down to earth so I felt very comfortable just small-talking with him. He had some sample contacts that I was able to put on and take home right away so I was super happy about that (I was going to the gym that night and didn't want to go with my glasses on). One of the contacts was off by .25 but that was all he had so he promised he would even replace my sample contact when I came in to pick up my order. The very next day, my contacts came in (which is a big plus for me because I used to have to wait a week at my old optometrist before I got even a call back), and when I picked them up, included was the corrected sample contact lens. Now that is Grade A service! Highly recommended! I've already told my family and friends about this office! read more

First time visiting an optometrist, and thanks to Yelp for Dr. Lauro. The parking wasn't that bad, although it can get packed easily because of the others buildings located in the area (also, it is right next to Walgreens) Okay, so we called for a first-time appointment and Julie gladly helped me with the process: she even called me the day before my appt for a reminder, which is nice for people who is easily forgetful lol. She was also friendly, helpful and a bit funny haha. The office is huge and clean: they also have all the glasses displays for the people who needs glasses and chooses their frames. As for Dr. Lauro, he is very kind and helpful. He will for sure take his time for you-- he's very patient. He's easy to talk to, we even had conversation about Yelp lol. Basically, the whole process is very quick, especially with the assistance of their great front desk ladies. If you are looking for a friendly and caring office, this is definitely the best place to go-- I recommend Dr. Lauro :D You won't regret it! read more

I'm a case manager who works with mentally I'll individuals who had a client in desperate need of an eye exam.. because of the stigma with mental illness I immediately assumed they were going to be rude, irritated and disrespectful towards my client (which I go through often)...BUT, that definitely wasnt the case with this doctor AND his employees...they are so understanding and compassionate towards their customers. And I'm truly grateful for that..as is my client! Plus, the doctor is jokesters which made it that much easier for my client to feel comfortable welcomed! read more

Great experience! They worked with my schedule, got me in quick, the appointment was very thorough but not long and drawn out. I was taken right at my appointment time which was amazing since I was only able to make it on my lunch break! They also make sure you have contacts to use until yours get in the office (which was next day for me)! Highly recommend Dr. Lauro and all his staff! Everyone is knowledgeable and it was in all in all great experience! read more

One of my favorites that sees my son, and now me also... my son has been coming to him for 8 years ( since kindergarten), hands down one of the best. He's such a calm doctor who takes his time and explains everything you need to know. And the ladies there are just as good as him. Fast service as well, had an appt on Friday had to get my glasses upgraded, told me it would be about a week or week and a half, got them back on Tuesday.. read more

Dr. Lauro is a great eye doctor. You can tell her cares about his patients and he makes you feel welcome. The staff is awesome! I would definitely recommend coming here!! read more

Dr. Lauro is a great! he takes his time to explain everything that is happening with your eyesight and makes it very interesting. You can tell he enjoys his ability to help people. His staff is very cheerful and welcoming. I highly recommend this place! read more

Very nice and friendly office. I had a very thorough eye exam, and he explained things to me in a manner I could understand regarding my optical health. Will definitely choose this office for my yearly exams and any problems in between. read more

The time had come to finally go get my eyes checked, and likely get glasses. I checked Yelp, and read many reviews, and finally settled on Dr Lauro. My appointment was at 3:30 on a Friday afternoon, got there 15 minutes early to fill out paperwork and got started promptly at 3:30...The entire staff, as well as Dr Lauro made this an easy, comfortable appointment. Explained all options, and procedures very clearly, and completed all tests in about 30 - 40 minutes (Also, explained how my insurance worked as we went along, which was VERY helpful). The ladies at the front desk helped me pick out glasses, which were ready a week later. I would highly recommend Dr Lauro for an eye exam, and/or glasses - Everyone here is wonderful, and I will definitely be going back for my next check up. A+++++++++++++++++ all the way!! Thank you! read more

Dr. Lauro and his staff were super pleasant and helpful! They took me in for an appointment on the same day. I ordered frames and contacts and the prices were reasonable. I would most definitely recommend them to anyone looking for an optometrist in the Bixby Knolls or Cal Heights area. read more

Great guy, gets the job done for my contacts and glasses.... For the first time however I had a concern with floaters in my eyes. This is a problem that shows up when you age. He took the time to dilate my eyes so he could view inside. He confirmed that yes I do have floating debris in the viscous of my eye and assured me it was benign and is basically an annoyance. By the way, this was the first time in 63 years I've had my eyes dilated. If this is necessary in your case, I would recommend you bring someone with you to drive you home..... Otherwise, no complaints here...! read more

Friendly and very helpful. And they see you at your appt time. I have been going there for a few years now and it has been a great experience read more

Dr. Lauro is not only knowledgeable but kind and personable. He takes time to answer questions and never acts like he's in a hurry. I've been going to him for probably 15 years and completely trust his judgement and recommendations. Anna is also great and suggesting the right glasses that not only fit but look perfect for your face. What a team! read more

Very friendly very helpful when in to return some glasses that I had issues with and they order me a new pair glasses and no extra cost not only that but they saw that I did not have extra pair of glasses or contact lenses with me to drive home so the doctor gave me a pair of contact lenses just to get home what a guy I had told him that it was fine and I was able to see but literally he said "don't BS me I know how you see you're not getting out of here without a pair of contact lenses" read more

Great doc, been with him for years, knows our family eye history and has been dedicated to keeping us seeing clearly.

Dr Lauro is the best, he has been seening my kids and myself for years. He is very professional and his staff is very helpful.

I have been seeing Dr. Lauro for about 15 years now and I really appreciate his timeliness and thorough examination. His office is easy to find and park, his staff is helpful with your insurance, and he is terrific. He spends all the time needed with you an makes the visit very pleasant. I feel my "eyes" are in the best hands possible! Thank you Dr. Lauro for years of great care. read more

I have been seeing Dr. Lauro for several years. My children, too. His office is very professional and kind, always treat us with respect. So far, I have never had to wait for my appointment. I am always taken in at the time I have scheduled minus time for filling out a little paperwork if needed. Dr. Lauro's office is a bit of drive for me but I prefer him and his office over many other doctors I have tried in the South Bay! Great overall experience! read more

Thank you, Dr. Lauro, for your excellent care! I was a first time patient this past Saturday, and he took a very long time with me, examining me in detail. He explained everything very thoroughly, and offered me different options for my eyesight. He tested me for glaucoma and other problems in my eye. He even can tell if there are signs of diabetes in the eyes. He made me feel very comfortable and relaxed. I now am seeing very well, thanks to him! I highly recommend Dr. Lauro for any eye problems that you might have. The office is beautiful and well-equipped with several types of frames. His office staff are very friendly and helpful. Thanks again! read more