Eye Treatment Center located in Long Beach, California has helped me address all of my eye sight problems. I've been going to the Eye Treatment Center for many years. The doctors are very knowledgeable and care about their patients. The office personnel are experienced and friendly. I have had last minute situations with appointments and prescriptions that have been addressed with care and concern. I appreciate the explanations, as well as follow-up discussions, if needed. They take time to be thoughtful about their answers, when I have them. The office is equipped to handle your eye care needs. I have even ordered the glasses that I wear at this office. They have their own parking lot in front of the office building. I have never had a problem finding a parking spot. I highly recommend the Eye Treatment Center. They are worth a drive! read more

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What a great experience.. I've been suffering from dry eyes for quite some times . Dr Gupta was very attentive about my concerns. She gave me a prescription to try and she said if thats not for you we will try something else She really seems to care about the eyes. read more

Came in Yesterday for my husband's appointment/ our first time here. The place was very easy to find. Very nice, we did wait about 25 minutes to be seen. But over all had a great experience. The doctor explain everything to us in detail. Answered all our questions and now being referred to another specialist. Great office we highly recommend and we would definitely be back. read more

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Very qualified people st this business The complete package And if necessary they will see that you are taken care of with a short wait time read more

When you pay for a contact appt. you are given follow ups. This experience did not take place in a single visit. I went multiple times.

I have tried to get in touch with them for 3 days. Text and email nothing. I got in touch today and the receptionist Juanita was so rude. I was referred to them by Eyemed and my insurance, they were on my provider list. She asked me questions and i replied to her yes yes yes. However, she said if it was for a check up appt would be 4 to 5 weeks. I told her i was having problem with one eye and a cataract. She then told me i needed an authorization. I said i Do not, I've spoke to Eyemed and Insurance. Anyway, would not go here if you paid me. Uncalled for rudeness. read more

What can I say... I came in to have a stye checked out in my right eye and a month or so later, I have 20/20 vision!! Allow me to explain. I have worn progressive lenses in my glasses for over 20 years. Every pair of glasses or sunglasses I own have cost at least 1,200 or more with the special lenses. (I do love Gucci and Dior). I have tried contacts so I could wear sunglasses without having to pay to install a lens in them. The contacts didn't work out for me. When Dr. Bei examined my stye, she noticed that I had cataracts in both eyes and then she said something that would change my life... forever. She said, we can remove the cataracts and replace the lenses permanently with premium progressive lenses. You may be able to see 20/20 without glasses. Wait... WHAT!! I didn't hear that right? WHAT!?!? Before surgery, I could NOT see ANYTHING without my glasses. Dr. Bei gently and completely removed the cataracts and installed a new set of eyes in my head and I am eternally grateful! Distance, mid range and reading up close. I can do it all!!! What a beautiful gift!! Thank you Dr. Bei read more

I came here for a 2nd opinion for complicated cataract surgery in June 2023. My bill for diagnostic consultation with Dr Sasaki was handled shortly thereafter. I ended up going elsewhere for treatment because the affiliated surgical suite provider was out of our insurance network. Now it is February 2025--more than 19 months later--and the mail delivers a new bill out of the blue. The letter says I must pay or they will send it to collections. Sarah M. in the billing office absolutely refused to waive it and reiterated the collections threat. The amount is tiny (less than $5!) but what if another bill comes? I'm looking into other consumer resources to dispute this stale & suspicious charge. read more

I love Eye Treatment center. I've been a long time patient there and love Dr. Sasaki and her team. If any of my friends are looking for a new eye Dr I always recommend Eye Treatment center, they are the BEST!! Linda K. Long Beach, Ca. read more

My dad was referred here for his cataracts. The place is very spacious and clean. Everyone we interacted with were friendly and informative. I have to give major credit to the Cambodian assistant, I did not catch her name but she took the time to explain everything thoroughly to my dad and she was so patient. She even came in to help translate surgery information for me. My dad was able to understand the process of everything which made me feel a whole lot better. I highly recommend this place to anyone who needs their eyes checked! read more

I am a second grade teacher. I injured my right eye 5 days before the start of the new academic year.Dr.Sasaki treated me so I could return to work and not miss the first day of instruction. Her staff is friendly and extremely professional. They made me feel like I was in good hands and they reassured me that I would get through this difficult injury. After about a month of treatment, my eye completely healed and I am extremely grateful to have received services from Eye Treatment Center. read more

Think they accept your insurance after two calls assuring you they do... but don't? If so, this is the scumbag place for you! There are so many reputable places in Long Beach. Run from these people. read more

My review is specifically for Dr. Audrey Mok. It was surprisingly challenging to find a neuro-ophthalmologist or an ophthalmologist with this specialty in the greater LA area. I feel very fortunate to have come across Dr. Mok and the Eye Treatment Center. She was phenomenal. She is empathic, really listened and heard my concerns, is extremely intelligent, and is a skilled diagnostician. I felt very cared for and feel hopeful about treatment moving forward. I will say that during the pandemic, communication with the clinic has been a bit challenging, but it's a pandemic... nobody has really been prepared for that so I can't ding them for it. If you need something specific, you will probably have to follow-up closely so it doesn't fall through the cracks. read more

I came to the Eye Treatment Center when I thought I had a stye or a chalazion that would not go away. I thank God that I came into the Eye Treatment Center because it turned out I had shingles on my eye. While it was a very stressful time for me, the employees of the Eye Treatment Center made my whole experience getting treatment a positive one. Everyone from the receptionist who answered the phone when I called, to the nurses and the ophthalmologist that I ended up seeing were fantastic. Every person I interacted with at the Eye Treatment Center was warm, kind, and helpful. I highly recommend coming here. read more

Dr Sasaki has taken excellent care of my glaucoma issues!! My IOP has been decreased to acceptable levels in minimizing my glaucoma.

I have seen two doctors in the last few months and they were excellent. The selection of eyeglass frames is limited.

Dr. Bei is the best. I just recently started going this place and already they treat me with great care. Before my upcoming appointment, I began to have some pain in my eyes. Something that was completely different from what my initial diagnosis. I texted them about the situation as it was after business ours. And right away the next business in the morning, they text me back with an appointment that day. I was so thankful. As soon as I came in, they called me to be seen without any wait. Dr. Bei was so empathetic and took care of my situation with great care. With her fast diagnosis, ophthalmic meds, and follow up care, my eye healed up fast. I recommend this center to all that are dealing with eye problems. read more

I have been a patient of Eye Treatment Center since 2011 or so! Dr. Mok, Dr Sasaki, Dr. Steinmann, are all incredibly friendly, patient and professional. The staff is considerate, kind, warm and helpful too. I used to go to the location at the St Mary Medical Center for years and when they moved to the location in Bixby Knolls, I started to go there every year for my annual check ups. The new location is much better as the parking is an open/free lot and close to places to eat and get coffee! A huge plus! Both of my eyewear frames are from here, and I get compliments on them all the time! I order contacts too and they can even ship to my house since I live further away and that's such a luxury. I love that they have this option for their patients/customers. In my opinion, they have the greatest customer service and do their best to help everyone as much as possible. read more

As a longtime patient, I don't recommend this office. I came into the office for my vision check up and received an updated prescription ("2023 prescription"). I decided to update my sunglasses with the 2023 prescription. This time, I decided to try polarized lenses. The polarization cost extra. We sent the order that day. When I came in to pick up the sunglasses, I felt dizzy and disoriented as soon as I put the sunglasses on. The optical person said I should just see Dr. Chan again. Dr. Chan said she thought the problem may be the prescription. She and the optical person asked that I try out the sunglasses for a week. Mind you, they have a 90 day guarantee, so now we are 3 weeks into those 90 days. In any event, Dr. Chan said that if I tried the 2023 prescription and it did not work out, maybe we need to look into going back to the old 2022 prescription. She wrote that down in her notes. I tried the sunglasses for a week. Still did not work out. The only big change was the polarized lenses. I asked an optician friend about this, he confirmed polarized lenses sometimes makes some people feel dizzy. I then spoke to someone from Eye Treatment Center who acted like I was crazy and said definitively that the polarization would not cause that. I asked her what it could be if not the polarization. She did not know. I asked if we could take off the polarization but leave everything else the same, and asked if they could adjust the price since I paid for polarized but wouldn't get polarized. She looked at me like I was crazy and said there would be no price adjustment even though I wouldn't be getting polarized lenses. I left the office, called back, and spoke to optical manager Carol and I told her I wanted to remove the polarization. Carol said OK and said there normally wouldn't be a price adjustment but ultimately she would make a price adjustment. (I have since spoken to my insurance company who has confirmed there should be a price adjustment) I then came in and handed the sunglasses to Carol and asked her if all they were going to do was remove the polarization, and everything else would be the same. She confirmed. I left. I was looking forward to getting the exact same sunglasses but without the polarization. A couple of weeks later I came in for the redone sunglasses. I tried them on and I no longer felt dizzy, but they were blurry. Valerie said she was not sure why. She asked that I keep trying them out. Again, eating into the 90 days. After taking the sunglasses, since Carol wasn't there, I called her and told her I took the sunglasses, I was hoping they'd work out, and asked when I'd get the price adjustment to remove the polarization fee. She said she would refund the fee and she did. I continued to try the sunglasses, they were still blurry, and Carol couldn't figure out why. Then their office closed for the holidays. After the holidays, Carol asked that I keep trying the sunglasses because she did not know what else to tell me, we already redid the sunglasses once, we're only allowed "one redo," and another one would cost me $105. Relying on Carol, I kept trying out the sunglasses. Finally, I came into the office before the 90 days was up. Carol finally told me that when she sent in the sunglasses to remove the polarization, she filled the sunglasses with the 2022 prescription, not the 2023 prescription. But I was never told this before the sunglasses were sent out. At that point, Carol asked me to close one eye with the sunglasses on to see if that eye was clear, then alternate eyes. I did that and told her that my left eye was blurry when looking out through the sunglasses. I asked if that was how it was supposed to be. She said no, they were both supposed to be clear if the prescription was accurate. Carol confirmed that when the sunglasses were first made with the polarization, they were made with the 2023 prescription. But when the polarization was removed, they were made with the 2022 prescription. Carol said this was done because of Dr. Chan's notes. Apparently, after I dropped off the sunglasses to Carol to remove the polarization, someone looked at the chart and misunderstood what was written and changed the order to remove the polarization AND to change the prescription to the 2022 prescription, which was not what I ordered. There was a mistake made by their office and we were now outside of the 90 days and the one redo was used up because their office used the wrong prescription. Carol confirmed that I never had a chance to try the non-polarized sunglasses with the 2023 prescription as I asked, but she refused to make it right. She claims Dr. Chan and Dr. Sasaki also refused. It has now been months and their office refuses to take any responsibility for their mistake. I have gotten the insurance company VSP involved, and VSP has told me that I am 100% right and they are 100% wrong. As a longtime patient of several years, it should not have gotten to this point. read more

Dr.Mok is an incredibly kind soul who is extremely knowledgeable and comforting, finally after a long road after injuring my eye I now have a prosthetic. Thank you Dr. Audrey mok for referring me to Tania faults B.C.O at ocular prosthetic. read more

Eye Treatment Center - Eyewear & Opticians Near Me - Long Beach, California

Don't call here if you need them. I am having issues with my sight and causing headaches and vertigo. Told I can come in February. What a joke. Was told by primary I need to address cataract and possible surgery. I was offered a tele conference for them to discuss possibilities. Did let them know the challenges and difficulty of the headaches and still told February. Called primary and had him recommend and seeing dr tomorrow. Avoid being disregarded and call somewhere else. read more

No star is more appropriate. Terrible. I went with my partner because she needed a ride home after her eye appt. we arrived at 2:40 for a 2:45pm appt. She was still waiting at 4:10! What kind of eye dr makes you wait, with a driver, for almost TWO hours? This isn't the ER. It's an EYE DOCTOR. Glad I go to another doctor who respects customers enough to see them at their scheduled time. read more

This is the only place I'll go to for my glasses! I have a difficult prescription but they always get it right. Randy in the glasses department is very efficient and caring! He's on top of orders and adjusts your glasses to perfection. Dr. Sasaki cares very much about her patients, and the staff is also always friendly. I can't recommend all the services here enough! read more

Dr. Mom, Dr. Chan, Randy in optometry, and the entire staff are professional and kind. It is always a pleasure to visit.

This place is a joke! If you can ever reach someone via phone consider it a miracle. Because leaving voice messages will go no where. No one will ever call you back. Trust me, I left three, on three different days. Oh and don't try contacting them via email, they dont respond to that either. I know, weird right? It's true. And if you somehow miraculously get someone on the phone and they ask for your insurance info and tell you that they take it, don't believe them. They say yes and then say no when you are there in person. Oh yea and then if you ask them how much it will be out of pocket after you wait over a week for your appt and then wait 30min past your appt time to even be called up by the receptionist, don't worry, they also can't give you an answer. Somewhere between $125 and $175 is their guess, so the $50 dollar difference can be a surprise at the end of the visit. I'm literally laughing this place is such a joke! read more

I have been going to the Eye Treatment Center for years and I have not only had exceptional care but the staff and Dr. Sasaki go above and beyond everything a patient could expect. They have gone out of their way to be personable, efficient, professional and caring. They even stayed late to help me with my personal issue. The facility is welcoming and warm and they have lovely artwork. Parking is easy, too! I highly recommend them. read more

I had an appointment for eye check so I can get a new eye glasses prescription with Dr Torres, but to my surprise, I was told i can't get it because they were dilated and I have to come back another time. why the Dr did not check my eye for new prescription?, it's just incompetence on his part. I would go back and not recommend anyone to go read more

They are consistently attentive and humorous--making you feel important vs. just another patient. They truly enjoy what they do with kindness and listening. read more

The staff here is so friendly and makes for a great experience. I've had Dr. Chan and Dr. Steinmann and both of them were very helpful, patient, and kind. I also love the glasses selection here. I had been looking for glasses at other optometrists for months and I finally found my perfect pair here. Highly recommend the eye treatment center. read more

This office is awesome Dr. Mok was very nice to squeeze my daughter into her schedule since there was a tech issue with their online appointment making. I would definitely recommend this place. Thank You ETC for the wonderful experience. read more

Service is great once you're actually there. Doctors & staff are great in person. But it took a month to get my glasses in. Then when I went to pick them up on a Saturday, which they said would be ok but didn't mention anything about the best time to do so. Hours listed on Yelp for them for Saturday are 9am-noon...I showed up at 11:30am and they were closed. On the door it's says they're open Saturday's "by appointment only". I also called their after hours phone service to make sure they weren't just out to lunch or something, and after being on hold for 15 minutes, I was told "they're only there for a couple hours early morning on Saturday" Why is it so confusing?? read more

Edit: In light of the pedantic and condescending novel I've received in reply to my review, I feel the need to update my original review. Their reply really says it all. If you have the gall to have your own opinion about your care, this is the kind of response you get. I also feel I didn't sufficiently explain the complete circus that is trying to contact this office. They allegedly open at 9, yet if you call at 9, the phones are off. Call again in 20 minutes and if you're lucky, the phones are on. Their message says they take lunch from 12-2pm (which is wrong, I had an appointment at 1:30 and they were certainly not at lunch), but if you call at 2:15, phones are still off. They say they'll talk to the doctor and call you back, but they don't. There is another negative review on Yelp regarding the poor communication of this office in which they replied that they're "working to improve [their] patient access experience" which is the funniest way to say they never answer phones or emails. They also gave me the wrong prescription for my glasses and did not attempt to remedy it - "I'll talk to the doctor and call you back" (three weeks ago). Apparently their doctor had time to write me this novel but not time to call me back. If you want to be a nice line in their annual profit report, go to this office. Otherwise, look elsewhere for a functional office that's more concerned with patient care than being right on Google/Yelp reviews. read more

Great service here. Super nice facility, and the staff are really friendly and know what they're doing. I did have one problem where they booked me to get my eyes dilated first thing in the morning. I didn't receive a confirmation call the day before but assumed that I was good to go. I tried calling to confirm but got their answering service who couldn't confirm their schedule (they don't have access to it). I showed up at my scheduled time and they didn't have me pencilled in. Not sure what happened there but it wasn't a big deal because they fit me in anyway. read more

I have been going here for a couple years and the doctors and office staff are always considerate, efficient, and knowledgeable. This office really pulled through recently when I needed my yearly supply of contact lenses in June. They put me on a trial for daily lenses but I opted to stick with my monthlies (Biofinity). The order took 2 weeks to come in (the monthly trial never arrived from the company due to Covid shipping) and when I put the new contacts in, I couldn't see my hand in front of me. Long story short, Coopervision/Biofinity had shipped the wrong lenses--they were meant for reading (where one eye's correction is purposefully made a lot lower than normal) and I am a 24-year-old not even close to needing that kind of lens yet. Yikes. The Eye Treatment Center let me schedule a follow-up appointment (no extra charge), and they fixed the situation seamlessly--dealing with Biofinity for me (when Biofinity put the burden on them to cover the opened box of monthlies even though their trial lenses had never made it and they'd sent a completely wrong order!) The Eye Treatment Center also made sure I had sufficient trial lenses in the meantime. It is now August and my new lenses (correct prescription and lens style) have finally arrived and I couldn't be more grateful. Thank you to this place and these people for their care and patience! read more

Nice office with plenty of parking. Dr. Mok is nice and thorough. Came for glaucoma testing as referral from eye Dr. Staff is friendly and call early to get appointment as they are always busy. Multiple Dr. Work at this office read more

Dr. Audrey Mok is the best surgeon. I needed an ocular plastic surgeon and after lots of hard research, I finally found Dr. Mok. She is caring, understanding, and will hold your hand every step of the way. I had a tumor removed from the inside of my eye and she couldn't have done a better job. When I was overwhelmed and scared, she explained everything in detail and was always very attentive. Her office staff is efficient and they scheduled me for surgery quickly and efficiently. I really am happy about the results and would highly recommend her. read more

My cataracts were so bad that there was not much that I could see. I was going blind. Dr. Mok has been a godsend. Prior to surgery I needed prescription eye drops. I could not see very well to get to the pharmacy. She had my eye drops delivered to my home. Maybe that does not sound like much to you, but when your vision is so bad that it is terrifying to leave home, it meant a lot. She treated me with professionalism and much appreciated kindness, as did the entire staff. After surgery I can see everything in this beautiful world. It is wonderful to get my confidence back. read more

Ever since day one, I've loved the staff at Eye treatment center. . They are all so very professional, and very friendly and super caring and most importantly knowledgeable!!!! Both my husband and I are very happy and have highly recommended friends and family... Mindy has been very very helpful and patient in helping us pick the right glasses for us.... Thank you Dr's and all staff at Eye Treatment Center... Maria C. read more

I called and left a message on April 10 to ask for an appointment and I still have not received any callback from the office

During these difficult times Dr Sasaki at the Eye Treatment Center has been a great source of comfort during these stressful days. She successful treated my glaucoma with a laser procedure that has reduced the pressure in my eyes over 18 months ago. I appreciate her willingness to talk about health solutions and the time she allows me to ask questions. I feel like this is so important but not all doctors are willing to give that much of themselves. read more