MaryGuzzetta@yahoo.com
Sunday., 12/4/22
Patient Abandonment Complaint Regarding Optometrist Dr. Kevin Tran
To CA State Board of Optometry/BBB/Molina - Yelp Post - Email Proof Available
I have been a patient of Dr. Tran's for over a decade enrolled in Molina's Dual Option.
This plan is for SSI/Social Security below poverty which is me, 81 vulnerable Senior.
I am a survivor of 42 stab wounds (one right eye) that occurred while opening shelter.
March/Molina Dual Option program offered eye exams every two years
and one pair of regular glasses without charge - if bi-focal $10.00.
I always check via email with Dr. Tran to make sure of eligibility time frame!
In November of 2021 Dr. Tran informed me that I was eligible for exam, glasses 2023.
I did not understand how it was `separate' as always it was the same period!
I also did not understand why I was charged $10.00 the previous time when ordered.
He cognizant below poverty even postage precious.
Outside of this complaint, there was one other negative/unprofessional incident. Both he/staff were sick for eye exam. I became violently ill thereafter!
Due to Covid, I did not come in for last eligible exam - ordered glasses regular.
My veteran caretaker son, who too suffers PTSD, picked them up.
Thus, in November 2021, I made appointment for exam this month, December 2022.
During 2022, had multi-Molina emails with copies to Dr. Tran, all medical personnel.
Never did I receive professional response from him that I needed to find alternate.
I emailed (normal procedure) that needed to re-schedule one week later.
Instead, he informs me of leaving program, wants to charge me $70.00
And, of course, unstated, I would then be charged for glasses too!
I re-checked: he is listed Molina/March Vision 2022. I do not know what happened!
I have read of double billing fraud. I told him I would forgo exam; just provide glasses and last prescription WHICH I HAVE A RIGHT TOO. He responded NO!
I am subject to TIA's (mini strokes) under stress. My stress level over this is over 10.
I can provide email proof of all of the email correspondence validating behavior.
Molina, I need EXIGENT HELP NOW for Monday December 2022
provider nearby for exam/glasses that does email. It hurts to talk on the phone: avoided!
https://www.optometry.ca.gov/consumers/disciplinary.shtml
https://www.breeze.ca.gov/datamart/mainMenu.do
https://www.bbb.org/us/ca/long-beach
https://www.bbb.org/file-a-complaint press@bbbnp.org
https://www.optometry.ca.gov optometry@dca.ca.gov
https://wpso.dmhc.ca.gov/imrcomplaint/default.aspx?c=1 wpso@dmhc.ca.gov
https://www.dhcs.ca.gov/services/MH/Pages/MH-Ombudsman.aspx
MMCDOmbudsmanOffice@dhcs.ca.gov marchinfo@marchvisioncare.com
Copies Molina Executives, Senior Representatives, Grievance Department, other... read more