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    Visionworks

    4.4 (13 reviews)
    Closed 10:00 am - 6:30 pm
    Updated 1 month ago

    Services - Visionworks

    Eyewear fitting

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    4 months ago

    Great prices and great staff very friendly and very helpful . The deals they have are amazing

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    Review Highlights - Visionworks

    First, I was greeted by Noemi who carefully explained the process of my eye exam.

    Mentioned in 2 reviews

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    America's Best Contacts & Eyeglasses

    America's Best Contacts & Eyeglasses

    3.2
    (52 reviews)
    1.9 mi
    $$$

    Been coming here for the past few years & they've been great! Recently got my prescription renewed…read morehowever when I picked up my first pair, the prescription was a little strong so I went back & had a recheck with the doctor. He adjusted the prescription & it only took about a week for my relensed glasses to come back, however I'm still waiting for my second pair. They've updated me that they're still on order & will let me know when they come in. How can I blame them for a shipping date they have no control over? Now my prescription is perfect! All free of charge because of the 30 day warranty if your prescription changes for any reason. They were also very understanding and attentive instead of annoyed that I had come back.The doctor is a complete gentlemen who is very thorough and everyone who works up front is extremely helpful. Also, the 2 pairs for $79 applies to certain frames, if you choose glasses that are out of the selection of frames for $79, then of course the price will be different. How are you going to get the Gucci frames with extra coating, UV protection, & scratch resistant but expect $79? Get real lmao! Make an appointment, show up early and complete your patient handout online before you go in so the wait to get in with the doctor is super quick. Overall best experience, this is why I keep coming back!

    I rarely leave negative reviews, but after everything I've been through with America's Best, I feel…read moreother customers should know about my experience. It started at another America's Best location, where I purchased six pairs of glasses. I couldn't wear any of them because everything was blurry. After struggling with them for almost 11 months, I finally went back and asked them to recheck my prescription. I even paid for another eye exam. It turned out the original prescription was significantly wrong, which explained why none of my glasses were usable. To their credit, they agreed to replace all of the lenses. They said sorry! Unfortunately, that's when my experience with the Cerritos location became just as frustrating. When I picked up one of my repaired pairs, I immediately noticed one of the arms was crooked. As soon as I got to my car and put them on, I called the store. The employee I spoke with told me not to worry and said I could bring them back whenever I wanted. Later that day, I returned, and I was told the glasses had likely been damaged by the lab during the lens replacement process. I was assured they would replace the frame, but instead of replacing it outright, they told me I would only receive a $186 credit even though I originally paid $210 for the frame. Today I returned to resolve the issue and was helped by Rick. Unfortunately, the customer service was extremely disappointing. He was sitting on his phone when I walked in and acted as though I was interrupting him. After I explained the entire situation, his response was basically that he didn't know anything about it and that I could go pick out another pair. He never offered to walk me over, help me find a replacement, or explain the process. When I asked him to unlock a display case so I could look at a pair, he acted inconvenienced and annoyed. There was no professionalism, no empathy, and no effort to help resolve a problem that wasn't my fault. I sincerely hope management reviews the security camera footage from my visit because it clearly reflects how I was treated. This entire experience has been exhausting. First, I spent nearly a year unable to wear six pairs of glasses because of an incorrect prescription. Then one of the replacement frames was damaged during the repair process. Now I'm having to fight just to have the damaged frame replaced after being told it would be. At this point, I just want the last pair fixed so I can move on. Based on my experience, I cannot recommend this location. The level of customer service was poor, the communication has been inconsistent, and the entire process has been far more difficult than it ever should have been.

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    America's Best Contacts & Eyeglasses
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    Visionworks - opticians - Updated August 2026

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