Despite being a very busy practice, the store is exceptionally well-organized and runs on a solid, efficient system. The staff demonstrates a high standard of professionalism and genuine friendliness in customer service, reflecting a strong foundation in patient care. I left the office feeling genuinely satisfied and in a great mood. In particular, Dr. Esther Ahn's professionalism, attentiveness, and warm approach left a lasting impression. read more

Jeanette helped us today with ordering prescription glasses and she was amazing! Super helpful, patient, kind, informative and just a pleasure to interact with. I personally appreciate that as this appointment was for my Mom and she's elderly and needs the extra TLC. Jeanette genuinely cared about what my Mom wanted and needed and provided options and thorough explanations of everything. Thank you, Jeanette! read more

I've been coming here since 2004, and they continue to impress me every time. When my frames broke on April 9, I couldn't get through by phone at first--but they quickly followed up via text. After I sent a photo, they scheduled me for April 14. When I arrived, they confirmed my insurance on the spot and replaced my frames right away. Even with a weekend in between, everything was handled smoothly in just five days. Truly grateful for the kind and efficient service! read more

Esther Ahn Optometry - Optometrists Near Me - Cerritos, California

I recently switched eye insurance companies and found Esther Ahn Optometry as one that accepts VSP. The clinic is very clean and organized, and the service is very professional. Before performing any service, they give you a quick rundown of your copay, what your insurance will cover (lenses/glasses/contacts), and the pricing of everything, so you will not be surprised by any billing at the end. They don't try to upsell you on anything, and you are always welcome to decline any service that is beyond your budget. Don't feel pressured to accept anything that isn't comfortable with you! And they really make sure you are aware and comfortable with what you are paying for. Dr Patel was my optometrist and she explained all the procedures and everything really well. The front desks, interns, and all employees really take care of you. I'll be sure to go back here for my annual appointments from now on. FYI, for VSP members, my new glasses costs around $240 (out of pocket and after insurance coverage), which includes new lenses, new frames, polycarbonate, UV protection, scratch resistances, and anti-reflective. Be aware that my coverage will be different from yours. This is just to give you a rough estimate that even with insurance, I still had to pay for new glasses. Still, I would not skimp out on the health of my eyes, since I will be using these forever and my next appointment would be a year from now. Don't cheap out on your health and especially if it's only once a year! You pay for good quality. I picked up my new glasses within 7 days. Summary: - CLEANLINESS. Very clean and organized. - COSTS. $$$ Pricey, even after insurance covers their portion. - CUSTOMER SERVICE. The staff were very fast and professional. - WAIT TIME. The eye exam took about 40 minutes. From the moment I entered to the time of exit, it took maybe 1.5 hours. read more

Esther Ahn has been our family optometrist for years now. They take care of their patients and they are very thorough in explaining during exams. The clinic is clean and atmosphere is relaxing. Customer service is great. They take care of your needs when getting your glasses. They explain well what's covered in your insurance and helps you get the glasses you like. They make sure you are satisfied with what you're getting. Great place and team. read more

This place is the best. Dr Patel is great with kids and knows how to handle them. My 6 yrs old daughter has been coming here for the last couple years and gets excited every time we come for a check up. read more

Been coming here for years now! Dr Esther Ahn and her employees are so welcoming and remember the kids and I. I am so thankful for her wisdom! She is very knowledgable and will explain things to you in a not so scary approach. She's diagnosed my daughter and I! I highly recommend this place. Dr Esther Ahn is there to examine and evaluate your eye health. No employee will push you to purchase frames. They will give you feedback and recommendations if you ask for their input. We will continue coming here as long as Dr Esther Ahn is in house! read more

This place started off great but their quality of work has significantly decreased over the years. I recently went and have had to come back four times already because 1) my contact prescription was not accurate 2) had to come back for a follow up 3) I had to return my glasses because the prescription was too strong and was told to bring them back 4) said my contacts were ready and in fact were not Kevin is great, he is knowledgeable and tries to get it right for the customer. Every time I have gone they cannot find me in their system or cannot find my lenses. I am currently having issues where they shipped my year supply to my home, says they were delivered but have been lost. I do not live nearby and kept coming here because their office is clean, however I cannot justify taking a sick day from work to come here to just be told they do not have my items and I have to come back another day. read more

LOVEEEE DR.PATEL! They've got a good selection of lenses and ready to help. The ac can get a little muggy during hot summer days.

Everybody here is such a great help! But specifically Kevin and Sam had been the most helpful. Sam is very understanding of your situation and works with you in order to get what glasses you need for the best price possible. Kevin is one of the best, if not the best, opticians when it comes to adjustments I have ever met. You can tell he has a lot of experience and skill just from hearing him talk, analyze, and fix your frames. Both were extremely knowledgeable and guided me towards the right glasses. Thanks to this place and its employees! read more

The staff was super helpful and the office was pretty clean. It looked like they were taking covid safety procedures pretty seriously. They had a good selection of glasses. The staff working here were pretty nice. read more

So I want to start off by saying the optometrist that work here all get a 5/5 especially Dr Patel. She is a great optometrist and super friendly. Now the staff here is where I had to lock down the stars. I have had a few who are super friendly but there is one specific person who did not seem like he wants to be working and honestly he should not be working where he has to deal with customers. He is a young Hispanic man and I wish I would have gotten his name. I came to get glasses here and they made a mistake on them so they had to send them back. The first time I picked them up a very friendly man helped me adjust my glasses and made them fit perfectly but they they had to be sent back. Not problem they made all the corrections that needed to be made. The Second time is when the problem occurred. When I came in I saw the guy who helped me the first time and he recognized me and I should have just waited for him. The young man who helped me out told me try on my glasses and they did not fit correctly. I told him I needed them tighter. The the goes on to make them super tight where they were hurting me. I told him these were way to tight and he had to adjust them. He gave me attitude and seemed like he did not wand to do it. All he did was adjust them a little because when I put them on they were just as tight. I told him where they were tight and it was as if he didn't believe me but he want to adjust them any ways and he made sure they were super loose this time. Honestly I was so done with his effort and attitude that I just said ok and left even though they were not correct. I had to go somewhere else to get them adjusted. I'm sorry but if I'm spending my hard earned money I expect them to fit perfectly and with good customer service and I did it receive that. Again the Drs here 5/5. Some staff may also get a 5/5 but this one worker 1/5 and it's the reason I had to give this such a low rating. read more

Currently, they are taking individuals by appointment only. And they are taking all the necessary measures to keep their patients safe, which I'm grateful for. All staffs are wearing masks. They're meticulous with sanitizing stations. They give great directions as to where you should take a seat while waiting to space individuals out. It was a great first experience for me. The store front is located in the same plaza as the Sprouts. The store itself is not that large. And it's filled with a wide selection of glasses, more than many other places. But due to the wide selection, the display is not that great. I do appreciate that they have their glasses out so you can try them on unlike some places where you have to ask an employee to open up a case. Ease of access. The customer service is great. I'm sure many individuals have been taken care by Kevin and he's great at his job. Super knowledgeable and informative. Helped me from beginning to end and gave me a lot of helpful tips and information for future use. read more

Been coming here for several years already. The office is very clean and organized. I've noticed they have upgraded their machines, saw a few high tech gadgets. They maintain sanitary practices like masking up inside, sanitizing glasses that were tried by patients, providing hand sanitizers at the entrance. Dr Esther Ahn is such a lovely person. Very warm and friendly yet professional at the same time. Also, very knowledgeable in her field. The staff are also very efficient. The lady in front is very welcoming and helpful. Sam, the manager is hands-on and very accomodating. Kevin is very knowledgeable and very helpful especially in explaining stuff, learned a few stuff from him. I always have a great experience here. Will continue to be their loyal client. read more

Poor customer service. I got there on time for my appointment, ended up waiting over 35 mins because they were backed up. I was in and out of my check up in less than 20 mins. I ended waiting longer than my actual check up. It was my first and will be my only time visiting this place. read more

Esther Ahn was great, but unfortunately her staff is why I am never returning. Kevin was horrible, there was no organization in the optics area. read more

Its 2021.. Been a patient here since March 2013.. or even further back? She is a very kind eye doctor, always welcoming. Theres been a turnover of staff over the years but for the most part, theyre usually very professional, great manners and customer service skills. Only complaint is they get SO busy, even with appointments, ive had to wait. BUT.. once its your turn, they dont make you feel rushed, they do give you their time/attention. Nice clean office! read more

All the staff here are wonderful, friendly and professional. They always take the time and explain to us every little details or concerns about the glasses. read more

Kevin was so helpful! He helped me pick my new frame and got me tons of rebates using my insurance, it was the absolute best value.I'm so Thankful for the staff. Dr. Ahn has always been great and accommodating to me and my son who have been coming here for the last 4yrs. read more

I started going here this last year to get glasses and the staff is beyond friendly and super helpful! Specifically, Sam P. has helped with choosing and ordering my new glasses every time; he's extremely patient with answering all my questions about insurance, frames, and pricing so I always know exactly what I'm getting and paying for. Would highly recommend this optometry! read more

I have been a customer here since the 2000s and have always been more than satisfied with the service and care I received. Dr. Ahn and the staff are very professional and helpful, and they genuinely have the best interest of their customers in mind. I recently had difficulty getting the prescription right for my contact lenses, and everyone in the office worked with me so tirelessly to make sure I was 100% happy with the contacts. Despite requiring multiple visits and phone calls to the office (especially during the pandemic when they could only accommodate limited number of customers a day), I always felt welcomed and got the help I needed. The office is always clean, and with COVID they have been especially conscious about sanitization and social distancing. They require temperature checks before entering the office. If you want professional, high standard service for glasses and/or contacts fitting, this is the perfect place to get it done right! read more

I am very impressed with everyone there from the opening of the door, to leaving the place completely happy and satisfied with their help. Very knowledgeable and patient with me in making the right decision with the purchase of my contacts. Thank you for your help. read more

Walked in today and had a great experience with Kevin, who help me find these fabulous frames. Everyone is very kind and helpful. They will definitely take care of you. read more

Esther Ahn Optometry - GREY GUCCI!! - Optometrists Near Me - Cerritos, California

Update on this facility. Again super safe and clean. Staff and Dr Ahn always accommodating. The only issue is with the suppliers and delays of products happen but not their fault read more

As much as I want to support the local businesses, I highly do NOT recommend doing business that lacks integrity and blames their customers. I resorted to filing a complaint with the California Board of Optometry (Board) for the reason below. I've visited this optometry in the past to get an eye exam (contacts and lens) and to order new contact lens and spectacle lens using insurance. The eye exams provided by the licensed optometrists have been great without an issue. But the latest experience was questionable and distasteful in regards to their business practice. The optometrist had completed the eye exam and afterward, the staff (optician?) guided me to another room to conduct the optomap exam ($49 not covered by insurance). Never did the optician informed me that there is an extra cost to this extra service. Afterward, had a consultation with another optician to replace the lens on existing glasses, and it went downhill from here. I've asked if it's possible to get my pair of backup glasses cleaned and shown him the lens that had spray paints on it. Keep in mind the lens is not smeared in white paint but the overspray getting to the lens, tiny dots of white paint. The optician said he will try and came back with what appeared to have rendered the lens useless, ruining the top coat with smears. Mind you there were no smears on the top coating at all. The optometrist refused to fix this issue and the optician blamed the aging and wear and tear. If the optician was experienced and helps patients daily cleaning their glasses, he should have known better by advising the patient that they're unable able to remove it rather than ruining the lens. I had to visit the optometrist the second to bring up this issue with the manager, but they said they will only offer a special discount (which I've never received), and the owner, Dr. Ahn didn't bother acknowledging me during this visit when I was the only customer during the Covid19 lockdown The first visit, which was unnecessary and a waste of my time, was because the optician forgot to add the transition/photochromic order to the spectacle lens so I had to drive to the store for them to correct their mistake. After filing a formal complaint with the Board did Dr. Ahn emailed me to offer the free replacement of the backup glasses. The complaint against Dr. Esther Ahn Optometry was for several reasons but I'll only point to one violation here. The optometry has been incorrectly issuing spectacle lens prescriptions for only one year rather than two years as required by the California Business and Professions Code §2541.1(b). The optometry responded to the Board that their software vendor had set up the settings to defaulted to one year. In my opinion, the optometry was negligent by not verifying and changing the software setting. This only means the optometry has been prescribing incorrect spectacle lens prescriptions to hundreds and thousands of patients for however many years. Please check your prescription and if this optometry had prescribed you for only one year recently, file a complaint with the Board. read more

I, as well as my family, have been coming here for a few years now and the service still is and has always been great. The staff here really takes the time to address all your needs and concerns within the optometry field; from your problems with vision, to selecting the perfect pair of lenses that suit your style. I've been a happy customer thus far so I will continue to come back and support this establishment as they've been there to support me with my eye needs read more

Dr. Anh and her staff are very courteous. I notice that they do not mind spending extra time answering all the questions I have. As for the quality, the lenses always came out exactly I have asked. I have tried other labs in the area, and by far Dr. Anh's shop gives me the best experience. read more

Great service, very informative and care given. Dr. Ahn is soft spoken and gentle but very knowledgeable and patient. I got a comprehensive eye exam with the optomap and she explained in detail, the health of my eye. When it came to selecting new frames, Kevin was excellent in providing great customer service. From picking out my glasses to walking me through my VSP coverage and what is included. He helped adjust my new frames and even my old ones. I came back a second time with my wife and the experience was consistent! I highly recommend this optometry read more

I've been bringing my mom here annually for the last few years. Today's visit exceeded our expectations. We were assisted by Kevin today. His passion and knowledge for what he does is amazing. Kevin even assisted my with my eye glasses. I am definitely coming back for a pair of sunglasses. read more

Ok, I can be boring and tell you about how Dr. Ahn figured out my old contacts weren't the right size, notified me of a bunch of bad scratches on my eyeball caused by my dried out, ill-fitting contacts, and how she fixed everything. Is that what you want to hear? Is it? FINE. I was impressed. I was impressed because for the past 18 myopic years, I had no idea that the "which-one's-clearer-A-or-B" test was to determine astigmatism. Dr. Ahn was very informative. I was impressed because she explained Lasik, gave me a referral and then was very honest with me, saying that if I had any hesitation, better not do it because she wouldnt want me to regret it. Awesome! She kept a straight face when I kept flinching during that eye-pressure test where the machine puffs air at each eye. I hate that test. Everything went smoothly as well - I ordered contacts, they arrived the next day and I picked them up on the weekend since they're open on Saturdays. Bonus: located next to a boba store, so you can stumble around blindly with a fancy beverage in hand when your eyes are dilated. read more

I've taken in a bunch of my glasses and sunglasses countless amount of times because I have a toddler that loves to destroy them. They were always able to fix them each time at no charge. Super nice and super awesome. Thank you! read more

I'm so happy that I found an optometrist that i trust. Dr. Esther Ahn is awesome yelpers! She makes you so relaxed, explains everything to you(in simple terms), and always has a smile on her face!! I had my first ever eye exam this Monday that just passed and it went so smoothly. They have updated testing equipment and the ladies that did my tests were so nice! Her entire Office staff were wonderful and I felt so comfortable as if I new them for years. One of the workers or eye nurses -I don't know if that's a thing- it was a guy, I forgot his name, helped me pick my lenses, and even though they were busy with all the other clients, he took his time out to thoroughly explain the difference between tint sunglasses and polorized sunglasses. When i told him i needed regular eyeglasses and Sunglasses he explained that it was better to use my sucky insurrance to pay for the sunglasses and for me to get my regular eyeglasses with their package deal that they had going on for $90. He also helped me pick out my Sunglasses and regular eye glasses and didnt complain but encouraged me to try on more styles. let's just say I learned alot thanks to him. The awesome part of this whole experience there was that it was Korean owned, most of all the clients who came in were korean, all the workers conversed in korean and they even had a whole section of glasses that were made in korea!! - this might sound ridiculous and meaningless but to me I LOVED and soaked up everything I can in there. I'm currently in my Korean mode, honestly, I've emerged myself in the whole Korean culture and this place just took me over the top. Now all I have to do is learn a little more korean so I can converse with them and the clients the next time I go...I kinda felt like I was in korea for a minute...it was a nice minute...plus, I ended up getting reading glasses from korea!!! Anyways, my review is not even a review anymore, it's more like a story!! Sorry to those who reached this point and still find themselves reading it till the end...YOU'RE frikkin awesome!!! I LOVE YOU!! LOL!!! read more

Esther Ahn Optometry - All these eye glasses were made in Korea!!!so...awesome! - Optometrists Near Me - Cerritos, California

This office does a really good job of advising me on my yearly vision scrip. I have a strong eyeglass prescription and I get lots of technical direction about the best lenses, frames, etc. I got Kevin's help and he was great: all costs were clear and up front, and he knows a lot about the business and product. Dr Ahn is very kind and patient. She obviously loves what she does and is good at it. I came from a different optometry and am much more satisfied with this office. read more

Thank you Dr. Patal for always making my visit very comfortable and welcoming. Thank you Kevin for going over my lens options for my glasses. Very helpful and informative :) read more

My husband and I has been with Dr. Ahn for many years. Her team was always nice and professional. The place is clean and comfortable. But today we have Kevin helped us choose and fit our glasses. He is EXECELLENT! He carefully and precisely marked our eyes' focal point on the lens of the new chosen frame, and adjusted the arms of the frame to make sure it fit perfectly and comfortably on your nose and behind your ear. He is by far the best optician I have met, know what and how to adjusting glasses to fit perfectly and comfortably!!! Highly recommend this place. read more

This is an excellent team who all work well together. The process was easy, comfortable and very efficient. Everyone on the team was super hospitable, kind and very informative. All staff in this faculty practiced safe and thorough safety and cleanliness standards. The customer service here is impeccable. Their level of care and respect is unmatchable. The faculty is clean and modern. The layout is not cluttered and very organized. They offer the latest styles and have a wide selection of brands and options. The doctors showed tremendous amount of care and concern for each patient and consistently showed respect by addressing all questions, explaining all procedures and not rushing patients through a conveyer-belt type process. This is an excellent team and facility; I highly recommend. I worked with Dr. Patel and Mr. Sam, they were kind, gentle souls who went out of their way to make me and my husband feel welcomed and cared for. They both took tremendous amount of time to answer all our questions and make sure we were comfortable and informed. Excellent service! read more

I took my mom back to this office for a eye exam and new glasses. The service seems to be much better. My mom is 80 years old and Dr Patel took her time with her and answered various question. I was impressed with the professionalism of the staff and the overall service that was provided today. read more

Thank you Dr. Patel your so Brilliant! Thank for your Service, Thank you Kevin forgoing over my glasses option choice, Thank you staff, love coming too Esther AHN Optometrist. read more

Esther Ahn Optometry - Glasses - Optometrists Near Me - Cerritos, California

Everybody in this office, staff & doctors are all prodessional, nice, welcoming & helpful. I've been going here for 3 years now. My daughter & ny husband started going there too. No wait and the place is clean! They will also help you with your budget if you need to rx glasses. I will recommended this place to anybody! read more

My sister and I went for an eye exam which was done by Dr. Ahn. She was very sweet & explained a lot to us. Then we were helped by Kevin, who helped us choose our frames. He was helpful and patient with my Indecisive self. Will be coming here for all my future exams. read more