We have been coming here since we moved to galena and the older lady who works here has been nothing but kind. However the last two times ( one just moments ago) I was waited on by the most unprofessional girl. She was nasty and loud and outbid control. I had dropped a sweater off about ten days ago that was hung on a wire hanger and stretched to the point of being completely Mis -shapen at both shoulders. I wasn't upset, just asked for it ti be redone and put on a hanger so the bumps would go away. That was my first experience with her. She pummeled me with accusations like how does she know I didn't put it in the hanger like that, why did I wait a week ( it was a holiday and they were closed and I worked so I could get there in a day or two) why wouldn't I just try wearing it ( it's summer, for one, that wouldn't fix it, for another) did I even request it not to be hung ( of course not, any fine gauge cashmere or nice knit would normally never be hung) and on and in. I said... can you let me speak ? I am not upset, I just want it fixed. She replied there would be no promises made and I could check back after Thursday. Then today at pick up... she was actually nasty. She said I was not being reasonable and nobody cares if sweaters are hung like that, and I asked her why she was so upset about my sweater and me wanting it fixed. She ranted and insulted. I honestly cannot believe the way she spoke to me. The story goes on and on, but she would let me speak and was so unreasonable I just had to leave shaking my head wondering what the heck !?!?! read more