10+ Years of Loyalty Dismissed Over Poor Customer Service and Lack of Integrity…read more I've been a consistent customer of Resource Building Materials for over 10 years, frequently purchasing materials for both residential and commercial projects. Unfortunately, my most recent experience was deeply disappointing and has made me reconsider ever doing business with them again. On June 4, 2025, I purchased epoxy/resin products totaling $1,821.00 for a paver protection project at my home. These products turned out to be incorrect for the job, a mistake made by the contractor I hired. Wanting to resolve the issue properly, I attempted to return the unused and sealed materials on July 1, 2025--only 27 days after purchase, well within a commonly accepted 30-day return window. I spoke with Alexis, and later her manager Diego, who both demonstrated a stunning lack of professionalism. Initially, I was told flat-out that no refunds are allowed, which was surprising considering my long-standing relationship with the company. I calmly asked them to review the disclosures printed on the bottom of the receipt, which clearly state that returns are subject to a 25% restocking fee--not a total denial of return. Once I presented the facts, they pivoted and claimed the return was being denied because the purchase was made "over 30 days ago"--again, not true. I challenged them using the original purchase date and receipt, proving that only 27 days had passed. At that point, their excuse changed again: Diego questioned how they could know if the product hadn't been left outside in the sun. I found this completely unacceptable and insulting. For the record, the product has been sitting untouched in my garage, easily visible, stacked in sealed 5-gallon aluminum buckets. I immediately recognized them as unused materials and attempted to return them before any legitimate window would expire. This felt like an intentional effort to avoid issuing a refund or store credit--completely dismissing my long history of business with them. Rather than owning up to a poorly handled situation, they chose to pass blame, make false assumptions, and contradict their own return policy. There was no accountability, no willingness to resolve the issue fairly, and no appreciation for a customer who's spent tens of thousands of dollars over the years. And for the record, I do not like to leave bad reviews whatsoever. In fact, you can check my Yelp account--I don't leave bad reviews at all. It takes a lot to push me to this point, and for me to take the time to write this, you have to piss me off at least 10 times more than normal. That's how bad it was dealing with Diego and Alexis at Resource Building Materials. To say I'm disappointed is an understatement. This is not how you treat a loyal client. If this is the new standard of customer service at Resource Building Materials, I can no longer recommend them--and will be taking my business elsewhere moving forward.

This is my go to for all the hardscaping needs. Sand, gravel, pebble, DG, rock and much much more!…read more It's a great place to go for inspiration for various projects going on from DIY to contractors.

Excellent local supply for construction items in Chino. Eleen and Franciso were both helpful and…read moreawesome with a Pacific Clay brick product I needed for a project! Definitely returning in the future!!

Wifey and I dropped in at Southeast Construction Product's Chino yard to evaluate their range of…read morestone veneer finishes for a small project we are working on. We arrived at 3:30pm, unaware that they closed at 4. Most of the employees were somewhat rushed or mildly frazzled because it was near "closing time" and there was a contingent of at leadt 3 or 4 other customers waiting for help. However, FRANCISCO was superlative!! He graciously and patiently escorted us to a trio of different veneers we were considering, patiently answered all of our questions and even referred us to a tradesman who could assist us with the installation of our order. More people should exhibit the grace and even happiness that Francisco displayed to us, even 5mins past closing time!

Best place to get your tools and home cleaning tools supplies and t shirts for constructionread more

I was looking for interior doors and tile for my bathroom renovation. The staff was helpful…read moreand pleasant. I had a of questions when one employee did not know the answer to my question he referred me to customer service. I took photos of the bar code of the doors & tile and the cashier rang me up. My contractor picked up my order. I'm happy with the quality and price of my purchases

I went to Howard and Son's today to pick up some steel studs and angle iron for a remodel project…read moreat my business, Layton Printing in LaVerne. I called ahead and Mitch reassured me that he had the hardware I would need. Upon arrival I was greeted with a friendly introduction to the team which includes Mitch's brother, Billy. Their father started the business back in the day and it was all around a great experiences. These guys were literally some of the friendliest people I have ever met. Highly recommend them for a project. Manuel loaded our truck and located all of the right parts for us. Thank you so much, I'll be back for more stuff soon as I am redoing several offices in my warehouse.

howard and sons is a family owned and run company that has been here forever! they have pretty much…read moreeverything you need for a building yard. if they don't have it just tell them and they'll stock it for you!

First time here and right away the helped me. The ideas they provided were outstanding and I…read morechanged the original plans for my kitchen. Thanks

I order consistently from this place and although the reps are polite, I find that they can care…read moreless about the clients time. Each time I place an order and schedule a pick up date, they confirm that my order is ready for pick up but when I arrive, I find that nothing has been done and my order has not even been picked. On one trip. I waited 3 hours to pick up my order, another trip was 2 hours to pick up flooring that had also been previously ordered and paid for, and now this day takes the cake. I waited 5 and a half hours to pick up cabinets I ordered one month ago, called to let them know when I need it and stopped by the showroom one week prior to confirm face to face that I'm coming the following week to pick up. Only to find that nothing was done to fulfill my request. They even confirmed over the phone for me that my order is ready for pick up prior to driving over. What a waste of a day for myself and my client who cancelled his plans to wait for this delivery. 13951 Monte Vista Ave in Chino is the address to there new location.

Ontario Building Materials is very knowledgeable and helpful and has all the hardscape you need to…read moremake a beautiful landscape. Teresa was particularly a valuable resource and helped us find an skilled contractor we used. She also worked with us on pricing in our large format pavers for our pool deck. We're fortunate to have found this gem!

Worst costumer service I've ever experienced. Grumpy old man yelled at me for parking incorrectly…read more If he would of gone about in a well mannered way they wouldn't have lost my business.

The owner is very good. they always give me good service and best price…read more they help me to find floor I want but they didn't sell with best price. Moreover, they aren't only sell your floor only, they help me to resolve many issue during the time of my project. thank you, Joyce.

From the owner: Discover a one-stop destination for all your wholesale building and décor needs! Our 20,000+ sq…read more ft. warehouse offers a wide selection of quality materials at wholesale prices, perfect for contractors, homeowners, and interior designers. Choose from premium flooring, wood panels interior and exterior, tiles, PVC marble, custom bathroom glass doors and cabinets, kitchen cabinets, decorative grilles, wall panels, wallpaper, and more. Whether you’re renovating, building, or upgrading, our knowledgeable staff is here to help you find the perfect solution for any project. Visit us today for unbeatable variety and value!

Southeast construction products is a place to come to for all your construction project needs. No…read morematter the size of your project, they have just about everything that you may need to complete your job. They have multiple locations around Southern California, and I have been to two of their locations, South El monte, and this one, located in Covina. Both places are great, fully stocked, friendly & helpful service. But the Covina location, far exceeded my expectations for customer service. The guy that helped me, I believe his name was Ernie, he was great, so friendly, and extremely helpful in assisting me in my remodeling project. He made my purchase and delivery of my building materials so easy. So because of the great service I received from him, I'm making this location my primary go to store, even though this location is slightly further from me, than the El Monte location. 5 stars from me.

This is our go to place for all of our DIY projects. Ernie was very helpful with all the questions…read morewe had and delivery is always on time.

Amazing service, amazing prices and all good people. Ordered 8 yd.³ of CG dirt. The driver got it…read morewhere it needed to go successfully and with caution. The width of the truck was approximatly 98"inches in the width he had to go through was barely over 100" basically 2 inch clearance on each side Solid driving!!! timely service. Also arrived as per scheduled. Thank you!!

Easy to do work with and competitive prices…read more Yard people willing to help you fast in n out and not the hamburger joint

Great selection and friendly, professional and helpful team, been there several times, my yard is…read morelooking GOOD! Thx

This place has a great selection of flower pots and at amazing prices! I've been on a hunt for clay…read moreflower pots and there aren't many selections available and the ones i did find were outrageously priced from the big box stores. Happened to drive by this place and decided to stop and I'm glad i did, especially since we don't plan on spending another dime at home depot. This is a much better, more affordable option and i'd rather spend my hard earned money on a small business like this. Service was also very nice, will carry your items to your car!