Went in to find a cinder block that was a certain size and color at the Covina location. Walked in…read moreand Janine was the cashier that I showed a picture of what I needed and the color and she was completely rude and even acted like I was being an inconvenience of being there. She was absolutely no help and literally told me to "go outside and find it" I eventually found what I needed, walked back in and she started saying something then stopped and rang me up. Not a good look...

This is our go to place for all of our DIY projects. Ernie was very helpful with all the questions…read morewe had and delivery is always on time.

10+ Years of Loyalty Dismissed Over Poor Customer Service and Lack of Integrity…read more I've been a consistent customer of Resource Building Materials for over 10 years, frequently purchasing materials for both residential and commercial projects. Unfortunately, my most recent experience was deeply disappointing and has made me reconsider ever doing business with them again. On June 4, 2025, I purchased epoxy/resin products totaling $1,821.00 for a paver protection project at my home. These products turned out to be incorrect for the job, a mistake made by the contractor I hired. Wanting to resolve the issue properly, I attempted to return the unused and sealed materials on July 1, 2025--only 27 days after purchase, well within a commonly accepted 30-day return window. I spoke with Alexis, and later her manager Diego, who both demonstrated a stunning lack of professionalism. Initially, I was told flat-out that no refunds are allowed, which was surprising considering my long-standing relationship with the company. I calmly asked them to review the disclosures printed on the bottom of the receipt, which clearly state that returns are subject to a 25% restocking fee--not a total denial of return. Once I presented the facts, they pivoted and claimed the return was being denied because the purchase was made "over 30 days ago"--again, not true. I challenged them using the original purchase date and receipt, proving that only 27 days had passed. At that point, their excuse changed again: Diego questioned how they could know if the product hadn't been left outside in the sun. I found this completely unacceptable and insulting. For the record, the product has been sitting untouched in my garage, easily visible, stacked in sealed 5-gallon aluminum buckets. I immediately recognized them as unused materials and attempted to return them before any legitimate window would expire. This felt like an intentional effort to avoid issuing a refund or store credit--completely dismissing my long history of business with them. Rather than owning up to a poorly handled situation, they chose to pass blame, make false assumptions, and contradict their own return policy. There was no accountability, no willingness to resolve the issue fairly, and no appreciation for a customer who's spent tens of thousands of dollars over the years. And for the record, I do not like to leave bad reviews whatsoever. In fact, you can check my Yelp account--I don't leave bad reviews at all. It takes a lot to push me to this point, and for me to take the time to write this, you have to piss me off at least 10 times more than normal. That's how bad it was dealing with Diego and Alexis at Resource Building Materials. To say I'm disappointed is an understatement. This is not how you treat a loyal client. If this is the new standard of customer service at Resource Building Materials, I can no longer recommend them--and will be taking my business elsewhere moving forward.

This is my go to for all the hardscaping needs. Sand, gravel, pebble, DG, rock and much much more!…read more It's a great place to go for inspiration for various projects going on from DIY to contractors.

Ontario Building Materials is very knowledgeable and helpful and has all the hardscape you need to…read moremake a beautiful landscape. Teresa was particularly a valuable resource and helped us find an skilled contractor we used. She also worked with us on pricing in our large format pavers for our pool deck. We're fortunate to have found this gem!

Worst costumer service I've ever experienced. Grumpy old man yelled at me for parking incorrectly…read more If he would of gone about in a well mannered way they wouldn't have lost my business.

What a great and place to buy stuff outdoor building supplies. .. My worker and I went in to get…read moreblocks and brick. The people were really nice and easy to deal with. The Next day my worker (with out me) went in to exchange 6 bricks that had cracks and the woman that runs the place told him... I charged the wrong bricks for your job. And she refunded 76.00 bucks to my worker to give to me. I would have never KNOWN. She did it because it was simply the right thing to do. Then my worker gave me the money and receipt. I am so impressed by P&S and my worker. Honesty and integrity. This place is awesome.

Love this place. Sandra and everyone here is always so friendly, funny, and helpful. I buy all my…read moreraw materials here and will continue coming back! Thank you guys for being awesome. If anyone needs materials in the IE/Rancho Cucamonga area look no further as this is the place! They have great prices, awesome people, and a large array of materials to choose from.

Wifey and I dropped in at Southeast Construction Product's Chino yard to evaluate their range of…read morestone veneer finishes for a small project we are working on. We arrived at 3:30pm, unaware that they closed at 4. Most of the employees were somewhat rushed or mildly frazzled because it was near "closing time" and there was a contingent of at leadt 3 or 4 other customers waiting for help. However, FRANCISCO was superlative!! He graciously and patiently escorted us to a trio of different veneers we were considering, patiently answered all of our questions and even referred us to a tradesman who could assist us with the installation of our order. More people should exhibit the grace and even happiness that Francisco displayed to us, even 5mins past closing time!

Excellent local supply for construction items in Chino. Eleen and Franciso were both helpful and…read moreawesome with a Pacific Clay brick product I needed for a project! Definitely returning in the future!!

Dave and his group of guys did an outstanding job with our Countertop Remodel!!!! The…read morecraftsmanship and the honesty form the cabinet guy, plumber, and countertop installer, and tile guys did an outstanding job!!!! Highly recommend Rustico Import Tile. Great job Dave and Crew!!!!!!

I simply abhor having to pen a negative review about a business and it's owner that we had chosen…read moreto trust to act for our expressed benefit. However, if a single person takes the requisite time to read this review and heeds to what I am about to delineate, the value of this review will have served it's designed intent. First and foremost, if you should decide to go with Rustico Renovations, GET EVERYTHING IN WRITING (down to the smallest detail) because, even if David promises you a something (an anything), if it is not in writing, he will claim that his promises were "never part of the contractual deal." In brief, you're screwed! if he asks you to trust him--DON'T!!! His spoken words appear as empty and meaningless as the promises he crafts out of them. David is charming. There is no question about that, but he is a TOTAL shill, dripping with pleasantries and "trust me's" and way many "group hugs" to boot. As aforementioned, get every little detail in writing, because David appears incapable of rising to the crown of his spoken word. A few examples? Oh sure--why not? David promised (in word, not in writing) that our new baseboards would be painted by the subcontractor before they were installed. Not only did I end up having to paint them, in order to move the project along, he charged us for the work I performed, and we had to pay for the paint. The same held true for the wall one of his subcontractors repaired and was supposedly "paid" to paint. Once again, in order to move the project forward, I ended up painting both the wall and the trim, and we had to buy all the paint. Yet, he still charged us for both the paint and my labor. His original "spoken" promise was that of assuring us that the project would only take a week. But then, it got pushed into 2 weeks, due to his mis-measurements and mis-calculations which, once again, we were led to have to pay for. The reason why I ended up painting the baseboards, the better portion of the repair that was repaired and the trim was simply because I did not want his "promise" of 1 week to stretch into 3 weeks, where our project appeared to be heading. When one of his subcontractors discovered a leak behind our pedestal sink, he and I made a deal for him to return back and resolve the problem for $150.00. When David got wind of "our deal", even though it was NEVER a part of the original contract, he not only called up this subcontractor and act to ream his ____, but had the audacity to call me up and demand that I go through him for EVERYTHING. Apparently, David not only thinks he owns his subcontractors, but his customers. Moreover, David ended up charging us 2X's the amount for the repair of the leak and an additional $325.00 to repair the flushing mechanism on our toilet. (We could have purchased a brand new toilet for what he charged us). it is a truly sad tale that you have to go through Rustico Renovations to get at the subcontractors, because their workmanship was rather brilliant. Okay . . . There did appear a few glitches and some inconveniences here-n'-there but, as aforementioned, their workmanship was spot on. Reiterating: Get everything in writing (to the detail). Expect delays. Expect to pay more for David's inability to take proper measurements or live up to his spoken word. If there is a something extra you discover you want fixed or repaired, once you project is set in motion, find a handyman to take care of it at a reasonable cost. Otherwise, you will pay waaaaay more than what the repairs are actually worth. And, good luck with your project!

If you want a blotched pool deck.... Go with holiday rocks concrete mix. They will be sure to put…read morestuff in their concrete to make it look like a big eye sore

Joe from sales is rude and unprofessional…read more I called in to get some general information about recycling concrete. I get I'm not a contractor but don't treat local homeowners with disrespect. Employee joe said they don't take garbage and trash referring to the concrete and pavers I had to recycle. One day I will need product andI will remember the horrible customer service. I would highly encourage you to speak to your employees in regards to customer service and how to be sympathetic to all potential customers.

BEWARE!! This owner is a complete crook. I would strongly urge you to find your rocks/boulders…read moreelsewhere. They claim they are going out of business which would typically cause any business to offer really great deals...though they're doing the opposite! Sunburst in Baldwin Park will sell the same rocks (and MUCH better variety) for 19-22 cents a pound. This clown is selling her rocks/boulders for $1 a pound. She couldn't even justify her pricing when I asked. If you're getting heavy rock then you already have a truck or you're going to have it delivered. Do yourself a big favor and save your money and dignity. Go somewhere else.

Terrible customer service, I scheduled an appointment, waited over an hour longer, called to find…read moreout what happened, no call no show, was told estimator was out of town, asked why no one called me, they said cause they were busy. DO NOT USE, not reliable, waste of time.