10+ Years of Loyalty Dismissed Over Poor Customer Service and Lack of Integrity…read more I've been a consistent customer of Resource Building Materials for over 10 years, frequently purchasing materials for both residential and commercial projects. Unfortunately, my most recent experience was deeply disappointing and has made me reconsider ever doing business with them again. On June 4, 2025, I purchased epoxy/resin products totaling $1,821.00 for a paver protection project at my home. These products turned out to be incorrect for the job, a mistake made by the contractor I hired. Wanting to resolve the issue properly, I attempted to return the unused and sealed materials on July 1, 2025--only 27 days after purchase, well within a commonly accepted 30-day return window. I spoke with Alexis, and later her manager Diego, who both demonstrated a stunning lack of professionalism. Initially, I was told flat-out that no refunds are allowed, which was surprising considering my long-standing relationship with the company. I calmly asked them to review the disclosures printed on the bottom of the receipt, which clearly state that returns are subject to a 25% restocking fee--not a total denial of return. Once I presented the facts, they pivoted and claimed the return was being denied because the purchase was made "over 30 days ago"--again, not true. I challenged them using the original purchase date and receipt, proving that only 27 days had passed. At that point, their excuse changed again: Diego questioned how they could know if the product hadn't been left outside in the sun. I found this completely unacceptable and insulting. For the record, the product has been sitting untouched in my garage, easily visible, stacked in sealed 5-gallon aluminum buckets. I immediately recognized them as unused materials and attempted to return them before any legitimate window would expire. This felt like an intentional effort to avoid issuing a refund or store credit--completely dismissing my long history of business with them. Rather than owning up to a poorly handled situation, they chose to pass blame, make false assumptions, and contradict their own return policy. There was no accountability, no willingness to resolve the issue fairly, and no appreciation for a customer who's spent tens of thousands of dollars over the years. And for the record, I do not like to leave bad reviews whatsoever. In fact, you can check my Yelp account--I don't leave bad reviews at all. It takes a lot to push me to this point, and for me to take the time to write this, you have to piss me off at least 10 times more than normal. That's how bad it was dealing with Diego and Alexis at Resource Building Materials. To say I'm disappointed is an understatement. This is not how you treat a loyal client. If this is the new standard of customer service at Resource Building Materials, I can no longer recommend them--and will be taking my business elsewhere moving forward.

This is my go to for all the hardscaping needs. Sand, gravel, pebble, DG, rock and much much more!…read more It's a great place to go for inspiration for various projects going on from DIY to contractors.

6/5/26 Ornate & beautifully designed pottery (made in Mexico). I wasn't expecting drawn to this…read morespot because it is what I looking for. Chris, one of the staff there was very helpful. I forgot to ask the shop owner's name & he was also kind & helpful. The majority of pottery is made in Mexico-just exquisite! I love the vibrant colors and designs. The prices are fair and possibly better priced compared to other places. Hubby was speaking with some of the staff and was informed that the owners have been the same ones for 80 years! (Back when this area was a citrus grove!). Overall I had a wonderful experience here & would love to return to patronize this business.

Rocks by the scoop or sand prices a fair.. service is great lots of different types beach pebble,…read moreslate big rocks and Little Rock's. Bricks

Contractors' Warehouse has many home construction products available. I came for bathroom lights,…read moremirrors, and towel racks. They have diverse options that are nicely labeled on the display and inventory section. The prices for some items are better than Home Depot. However, prices for cabinets and counter tops are more competitive elsewhere. Most stores nowadays only carry modern options, and here they carry the not-as-trending models too. Brand wise, other stores carry more options. For example, I didn't see Pfister or Kohler facets. Although the aisles are nicely labeled, it was hard finding my way around to the sections I needed without asking. Even then, not all employees knew exactly which section had the items and would give a range instead. I recommend monitoring cashier behavior. My cashier gave the impression of lacking respect for customers. She kept talking about food and lunch orders with the coworkers, looking at her nails, ignoring me as I waited at check out. It was not until I asked a third time if I could check out that I was acknowledged. Additionally, I was the only customer at checkout... I hope to see the checkout experienced improved for the future.

I was looking for interior doors and tile for my bathroom renovation. The staff was helpful…read moreand pleasant. I had a of questions when one employee did not know the answer to my question he referred me to customer service. I took photos of the bar code of the doors & tile and the cashier rang me up. My contractor picked up my order. I'm happy with the quality and price of my purchases

If you want a blotched pool deck.... Go with holiday rocks concrete mix. They will be sure to put…read morestuff in their concrete to make it look like a big eye sore

Joe from sales is rude and unprofessional…read more I called in to get some general information about recycling concrete. I get I'm not a contractor but don't treat local homeowners with disrespect. Employee joe said they don't take garbage and trash referring to the concrete and pavers I had to recycle. One day I will need product andI will remember the horrible customer service. I would highly encourage you to speak to your employees in regards to customer service and how to be sympathetic to all potential customers.

Anna deserves a great review--she was welcoming, knowledgeable, and genuinely helpful during my…read morevisit to the LJ Stone. She took the time to show me around the space clearly and professionally, pointing out key options and answering my questions without rushing me. I highly recommend LJ Stone.

Excellent selections, love the showroom and outstanding customer service! Very creative designs,…read moreask for Anna.

Once you go to DP, you'll never go back…read more I first walked into DP about 8 years ago. I felt welcome from the moment I stepped into the showroom. I'd driven about 20 minutes to get there because I heard their showroom was awesome. It was. The salesperson was very helpful, and trust me, I had many questions. Fast forward to now. Have you ever met a super friendly, and clean construction guy? Me neither, until I saw DP's guys in action. This company employs only the best installers, who are family guys and courteous. They clean up their mess when they are done! As a local Realtor, I'll refer this company in a second to any of my clients looking to remodel their home. If only there were more businesses around the Inland Empire that are run THIS well. Yelp- Why are you filtering out my legitimate review?

Support your local businesses! This is what we did when we hired D. P. Door Company in Rancho…read moreCucamonga. We ordered a custom made solid wood door complete with dental molding, windows, hardware, stain, and installation. From start to finish it was so easy. Terry had to come out a year later as the rubber weather stripping at the bottom of the door was coming off. We made an appt. and he came out the next day. He assessed the problem and figuered out it was rubbing against a previously installed door jam. He replaced the worn rubber weather stripping fixing the problem and fixed the door jam. Fast, efficient service, Terry is a super friendly, nice guy which is why we patronize this local business. Outstanding service. Highly recommend D. P. Door!!! No delays, no hassles! Thank you Terry!

I went to Howard and Son's today to pick up some steel studs and angle iron for a remodel project…read moreat my business, Layton Printing in LaVerne. I called ahead and Mitch reassured me that he had the hardware I would need. Upon arrival I was greeted with a friendly introduction to the team which includes Mitch's brother, Billy. Their father started the business back in the day and it was all around a great experiences. These guys were literally some of the friendliest people I have ever met. Highly recommend them for a project. Manuel loaded our truck and located all of the right parts for us. Thank you so much, I'll be back for more stuff soon as I am redoing several offices in my warehouse.

howard and sons is a family owned and run company that has been here forever! they have pretty much…read moreeverything you need for a building yard. if they don't have it just tell them and they'll stock it for you!

I've been buying here for 8 or so years, so far, with no hitches. They have the best selection of…read morestaining and coating products, sellers, wax, Westcoat and Kemiko. They always have the order ready for me on the back dock without a bunch of BS waiting (like with other companies) with the receipt attached. They are SUPER friendly, help us load it into the car or trailer and if they don't have something they can usually get it from their Fullerton store within a day or two. They also have cold beverages in the refrigerator, and a full stock of brochures on the various chemicals. Also, the prices here are much better than the prices that I can get at other places, which is the reason that I shop here because every penny counts to clients these days. Special thanks to Yvette who has been the epitome of efficiency and great service over the years. Also Dan Morgan is also very helpful but I hear he is retiring.