Wifey and I dropped in at Southeast Construction Product's Chino yard to evaluate their range of…read morestone veneer finishes for a small project we are working on. We arrived at 3:30pm, unaware that they closed at 4. Most of the employees were somewhat rushed or mildly frazzled because it was near "closing time" and there was a contingent of at leadt 3 or 4 other customers waiting for help. However, FRANCISCO was superlative!! He graciously and patiently escorted us to a trio of different veneers we were considering, patiently answered all of our questions and even referred us to a tradesman who could assist us with the installation of our order. More people should exhibit the grace and even happiness that Francisco displayed to us, even 5mins past closing time!

Excellent local supply for construction items in Chino. Eleen and Franciso were both helpful and…read moreawesome with a Pacific Clay brick product I needed for a project! Definitely returning in the future!!

What can I say about Resource Building Materials located in Chino Hills! I fell in love with a…read morephoto on the internet of a stone fireplace. I had no name or anything to help me find where I can locate the stone. Somehow I managed to locate the distributor of the stone who connected me with Dave Cruz with Resource Building Materials. Dave was exceptional in helping me with the transaction. He went above and beyond to make sure I got exactly the stone I was looking for. His warm personality on the telephone made everything so easy. Being the girl that I am I know nothing about construction and Dave answered many of my questions. DAVE CRUZ! YOU ARE THE MAN! Never hesitate when thinking about the best stones along with the best service!!!! Thank you again Dave Cruz for everything!!!!!!!! I will always be utilizing you guys for future remodels in our home

10+ Years of Loyalty Dismissed Over Poor Customer Service and Lack of Integrity…read more I've been a consistent customer of Resource Building Materials for over 10 years, frequently purchasing materials for both residential and commercial projects. Unfortunately, my most recent experience was deeply disappointing and has made me reconsider ever doing business with them again. On June 4, 2025, I purchased epoxy/resin products totaling $1,821.00 for a paver protection project at my home. These products turned out to be incorrect for the job, a mistake made by the contractor I hired. Wanting to resolve the issue properly, I attempted to return the unused and sealed materials on July 1, 2025--only 27 days after purchase, well within a commonly accepted 30-day return window. I spoke with Alexis, and later her manager Diego, who both demonstrated a stunning lack of professionalism. Initially, I was told flat-out that no refunds are allowed, which was surprising considering my long-standing relationship with the company. I calmly asked them to review the disclosures printed on the bottom of the receipt, which clearly state that returns are subject to a 25% restocking fee--not a total denial of return. Once I presented the facts, they pivoted and claimed the return was being denied because the purchase was made "over 30 days ago"--again, not true. I challenged them using the original purchase date and receipt, proving that only 27 days had passed. At that point, their excuse changed again: Diego questioned how they could know if the product hadn't been left outside in the sun. I found this completely unacceptable and insulting. For the record, the product has been sitting untouched in my garage, easily visible, stacked in sealed 5-gallon aluminum buckets. I immediately recognized them as unused materials and attempted to return them before any legitimate window would expire. This felt like an intentional effort to avoid issuing a refund or store credit--completely dismissing my long history of business with them. Rather than owning up to a poorly handled situation, they chose to pass blame, make false assumptions, and contradict their own return policy. There was no accountability, no willingness to resolve the issue fairly, and no appreciation for a customer who's spent tens of thousands of dollars over the years. And for the record, I do not like to leave bad reviews whatsoever. In fact, you can check my Yelp account--I don't leave bad reviews at all. It takes a lot to push me to this point, and for me to take the time to write this, you have to piss me off at least 10 times more than normal. That's how bad it was dealing with Diego and Alexis at Resource Building Materials. To say I'm disappointed is an understatement. This is not how you treat a loyal client. If this is the new standard of customer service at Resource Building Materials, I can no longer recommend them--and will be taking my business elsewhere moving forward.

Great folks and prices. Excellent experience!!!…read more I purchased several yards of decorative rock. They were experts, kind, and responsive to a person. I will shop here again.

Ontario Building Materials is very knowledgeable and helpful and has all the hardscape you need to…read moremake a beautiful landscape. Teresa was particularly a valuable resource and helped us find an skilled contractor we used. She also worked with us on pricing in our large format pavers for our pool deck. We're fortunate to have found this gem!

Store Manager, Jonathan, is the best!! He bends over backwards to make the client happy…read more Maintains great communication and has wonderful follow up. He really cares about providing outstanding customer service. Thank you Jonathan

Contractors' Warehouse has many home construction products available. I came for bathroom lights,…read moremirrors, and towel racks. They have diverse options that are nicely labeled on the display and inventory section. The prices for some items are better than Home Depot. However, prices for cabinets and counter tops are more competitive elsewhere. Most stores nowadays only carry modern options, and here they carry the not-as-trending models too. Brand wise, other stores carry more options. For example, I didn't see Pfister or Kohler facets. Although the aisles are nicely labeled, it was hard finding my way around to the sections I needed without asking. Even then, not all employees knew exactly which section had the items and would give a range instead. I recommend monitoring cashier behavior. My cashier gave the impression of lacking respect for customers. She kept talking about food and lunch orders with the coworkers, looking at her nails, ignoring me as I waited at check out. It was not until I asked a third time if I could check out that I was acknowledged. Additionally, I was the only customer at checkout... I hope to see the checkout experienced improved for the future.

First time here and right away the helped me. The ideas they provided were outstanding and I…read morechanged the original plans for my kitchen. Thanks

I order consistently from this place and although the reps are polite, I find that they can care…read moreless about the clients time. Each time I place an order and schedule a pick up date, they confirm that my order is ready for pick up but when I arrive, I find that nothing has been done and my order has not even been picked. On one trip. I waited 3 hours to pick up my order, another trip was 2 hours to pick up flooring that had also been previously ordered and paid for, and now this day takes the cake. I waited 5 and a half hours to pick up cabinets I ordered one month ago, called to let them know when I need it and stopped by the showroom one week prior to confirm face to face that I'm coming the following week to pick up. Only to find that nothing was done to fulfill my request. They even confirmed over the phone for me that my order is ready for pick up prior to driving over. What a waste of a day for myself and my client who cancelled his plans to wait for this delivery. 13951 Monte Vista Ave in Chino is the address to there new location.

Always helpful! Thanks Andrea u da best (George you're…read moregreat too!) I just recently had an issue that wasn't the suppliers problem but they worked with me to get it figured out so that my client, myself and they were all good!

Three years ago we bought pavers. Current day, we were in a pinch to find materials for our…read morefireplace. The selection is huge. After walking the store and feeling overwhelmed, Rick helped by educating us on the various options we were interested in. I appreciate his patience, knowledge, and suggestions. We decided to leave with samples before making our final decision. Mike helped at the counter and he promised a call back to let me know about availability on our samples. I received a call less than an hour after I left the store. I was very pleased with the service I received from both Mike and Rick!

We came in for roofing supplies. We got great service, fair prices, friendliness, and even helpful…read moreadvice for our shed project. Clean, coffee available, and knowledgeable service.

Very poor service and follow up, it took multiple trip in to order supplies and setting up a…read moredelivery was very difficult, some of the sales reps have a poor customer service attitude

A Tankless Install Experience. Ferguson Saves the DAY!…read more I order most jobs online because it seems cheaper and easier. An online order from another company the Tankless WH. didn't arrive today as scheduled and an email indicated it wouldn't arrive until after X-mas. The issue is we took out the old water heater and installed the vent system for the new one and setup the plumbing etc for it yesterday. So no HOT water for the holidays or find the exact fit local. Called EVERYONE! THANK GOD for Ferguson in Pomona. They cut me the right price on a better model that Fit the venting and the spot. Called at 8:00 A.M. and paid on phone with Credit Card after maybe 5 minutes of lookup and selection of the exact product. 3 minutes later an email with my will call order pickup information arrived. Got to the location took about 3 minutes to actually find the Plumbing counter. Hint!! it's through the delivery yard area and round back of the giant building. There is a special desk for order pickup. My item was sitting right there ready to go. Signed and pickup invoice threw it in the Truck and got to the job earlier than had I waited for the Online order to come UPS... Except it got cancelled. But whatever I Digress. THANK YOU FERGUSON!! Installed and Cranking out 120 Degree Water All day long!!! BTW it was $150 cheaper out the door than the online product of a similar part number from a Big Box Store.

DISAPPOINTING!!!! I went to their plumbing retail store in…read morethe back to check if my order came in. 3 of the staffs were either not wearing a masks or not wearing them right. I was able to take a couple of photos. Ferguson, you are putting everyone at risk for COVID19 by not having your staff adhering to #wearamasksavelives. BEWARE CUSTOMERS!!!!!