Excellent local supply for construction items in Chino. Eleen and Franciso were both helpful and…read moreawesome with a Pacific Clay brick product I needed for a project! Definitely returning in the future!!

Wifey and I dropped in at Southeast Construction Product's Chino yard to evaluate their range of…read morestone veneer finishes for a small project we are working on. We arrived at 3:30pm, unaware that they closed at 4. Most of the employees were somewhat rushed or mildly frazzled because it was near "closing time" and there was a contingent of at leadt 3 or 4 other customers waiting for help. However, FRANCISCO was superlative!! He graciously and patiently escorted us to a trio of different veneers we were considering, patiently answered all of our questions and even referred us to a tradesman who could assist us with the installation of our order. More people should exhibit the grace and even happiness that Francisco displayed to us, even 5mins past closing time!

10+ Years of Loyalty Dismissed Over Poor Customer Service and Lack of Integrity…read more I've been a consistent customer of Resource Building Materials for over 10 years, frequently purchasing materials for both residential and commercial projects. Unfortunately, my most recent experience was deeply disappointing and has made me reconsider ever doing business with them again. On June 4, 2025, I purchased epoxy/resin products totaling $1,821.00 for a paver protection project at my home. These products turned out to be incorrect for the job, a mistake made by the contractor I hired. Wanting to resolve the issue properly, I attempted to return the unused and sealed materials on July 1, 2025--only 27 days after purchase, well within a commonly accepted 30-day return window. I spoke with Alexis, and later her manager Diego, who both demonstrated a stunning lack of professionalism. Initially, I was told flat-out that no refunds are allowed, which was surprising considering my long-standing relationship with the company. I calmly asked them to review the disclosures printed on the bottom of the receipt, which clearly state that returns are subject to a 25% restocking fee--not a total denial of return. Once I presented the facts, they pivoted and claimed the return was being denied because the purchase was made "over 30 days ago"--again, not true. I challenged them using the original purchase date and receipt, proving that only 27 days had passed. At that point, their excuse changed again: Diego questioned how they could know if the product hadn't been left outside in the sun. I found this completely unacceptable and insulting. For the record, the product has been sitting untouched in my garage, easily visible, stacked in sealed 5-gallon aluminum buckets. I immediately recognized them as unused materials and attempted to return them before any legitimate window would expire. This felt like an intentional effort to avoid issuing a refund or store credit--completely dismissing my long history of business with them. Rather than owning up to a poorly handled situation, they chose to pass blame, make false assumptions, and contradict their own return policy. There was no accountability, no willingness to resolve the issue fairly, and no appreciation for a customer who's spent tens of thousands of dollars over the years. And for the record, I do not like to leave bad reviews whatsoever. In fact, you can check my Yelp account--I don't leave bad reviews at all. It takes a lot to push me to this point, and for me to take the time to write this, you have to piss me off at least 10 times more than normal. That's how bad it was dealing with Diego and Alexis at Resource Building Materials. To say I'm disappointed is an understatement. This is not how you treat a loyal client. If this is the new standard of customer service at Resource Building Materials, I can no longer recommend them--and will be taking my business elsewhere moving forward.

This is my go to for all the hardscaping needs. Sand, gravel, pebble, DG, rock and much much more!…read more It's a great place to go for inspiration for various projects going on from DIY to contractors.

Ontario Building Materials is very knowledgeable and helpful and has all the hardscape you need to…read moremake a beautiful landscape. Teresa was particularly a valuable resource and helped us find an skilled contractor we used. She also worked with us on pricing in our large format pavers for our pool deck. We're fortunate to have found this gem!

Worst costumer service I've ever experienced. Grumpy old man yelled at me for parking incorrectly…read more If he would of gone about in a well mannered way they wouldn't have lost my business.

Best place to get your tools and home cleaning tools supplies and t shirts for constructionread more

I was looking for interior doors and tile for my bathroom renovation. The staff was helpful…read moreand pleasant. I had a of questions when one employee did not know the answer to my question he referred me to customer service. I took photos of the bar code of the doors & tile and the cashier rang me up. My contractor picked up my order. I'm happy with the quality and price of my purchases

First time here and right away the helped me. The ideas they provided were outstanding and I…read morechanged the original plans for my kitchen. Thanks

I order consistently from this place and although the reps are polite, I find that they can care…read moreless about the clients time. Each time I place an order and schedule a pick up date, they confirm that my order is ready for pick up but when I arrive, I find that nothing has been done and my order has not even been picked. On one trip. I waited 3 hours to pick up my order, another trip was 2 hours to pick up flooring that had also been previously ordered and paid for, and now this day takes the cake. I waited 5 and a half hours to pick up cabinets I ordered one month ago, called to let them know when I need it and stopped by the showroom one week prior to confirm face to face that I'm coming the following week to pick up. Only to find that nothing was done to fulfill my request. They even confirmed over the phone for me that my order is ready for pick up prior to driving over. What a waste of a day for myself and my client who cancelled his plans to wait for this delivery. 13951 Monte Vista Ave in Chino is the address to there new location.

Three years ago we bought pavers. Current day, we were in a pinch to find materials for our…read morefireplace. The selection is huge. After walking the store and feeling overwhelmed, Rick helped by educating us on the various options we were interested in. I appreciate his patience, knowledge, and suggestions. We decided to leave with samples before making our final decision. Mike helped at the counter and he promised a call back to let me know about availability on our samples. I received a call less than an hour after I left the store. I was very pleased with the service I received from both Mike and Rick!

Staff was efficient and helpful. Got everything I needed for my rock installation, gave me…read morecontractor pricing. I'll be back.

We came in for roofing supplies. We got great service, fair prices, friendliness, and even helpful…read moreadvice for our shed project. Clean, coffee available, and knowledgeable service.

I don't know why this place has bad reviews. First time here, as soon as I walked up I had someone…read moreapproached me nice ready to help with my order told me my options and showed me color samples had a quote ready in less than 10 minutes. The place is very organized and clean.

DISAPPOINTING!!!! I went to their plumbing retail store in…read morethe back to check if my order came in. 3 of the staffs were either not wearing a masks or not wearing them right. I was able to take a couple of photos. Ferguson, you are putting everyone at risk for COVID19 by not having your staff adhering to #wearamasksavelives. BEWARE CUSTOMERS!!!!!

I will never come here again, I came here with my plumber to purchases things for repiping my…read morehouse, and there is 1 short chunky guy that is the 2nd cashier from the front door, he is so dang slow and rude, 1st I can we are buying things, he is so slow like he dont want to be there, 2nd time I came I had to return an item, I was 1st and only 1 in line, and this same guy seen me in line and said I will be back, he was gone about 15mins no lie, I stood in line just waiting, for him to come back. I will never come here ever again.