Maybe i'm old school, or they get huge orders on a regular basis, but we went in on a Thursday and placed a $2711 stone order, they said it would be ready to pick up on friday.
Called friday, "is our rock ready?" and they said "we don't know anything about your order. the guy that took it isn't in today".
Called Monday. "we don't know anything. that guy isn't in it'll be here tomorrow"
Call Tuesday "it's in" only to find that it was the wrong order.
By this time i have zero faith in their system and i've got a contractor waiting for this stone, i was forced to drive to Fontana to the manufacturer yard taking time out of my day, thank god i have a truck.
They mean well, but i feel like it's just another desert company barely doing enough to get by.
Or maybe they have people doing $10,000 orders multiple times a day and my order is nothing. read more