Absolutely LOVE this home center! We came here after we couldn't find an adapter for our sprinkler system. Guess what they had & more. We walk the aisles and found so much neat stuff from gardening to camping to tools & hardware. The prices are reasonable & quality is excellent. The staff were very friendly and welcoming from the entry to checkout. I would definitely recommend this home center for all your do it yourself wants & needs. We will be back as they do repair to our screens for the RV. read more

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Not as big like the other big box name , but big on friendly staff, who's willing to assist with awesome knowledge. Been here many times with each visits the staff here are especially helpful, I appreciate their eagerness to provide helpful information. This is the place, When one only needs a few piece of screws and not have to buy an entire box of 100 screws. Well if one needs a whole box they carry it too. read more

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I came here with my mom to look for some type of supplies for her outdoor project but can I just say probably the best customer service not just from one employees but literally every person I encountered was super kind and sweet. Literally the person who helped us knew exactly where the things we needed were. Even after she helped us, another person came and asked if we needed help. They weren't pushy, just simply kind and sweet! I wish them nothing but the best and I'm truly grateful to have such kind people who help my mom and I. The selection was amazing and I was pleasantly surprised to see that the prices were affordable and even better because the decorations we bought were 35% off! They have such a great selection. And they even had free hand sanitizer to take? I thought it was mistake but the cashier was like please take more than one. So you're telling me my mom and I got great service, cute decorations, and free bottles of hand sanitizer?! Couldn't have asked for a better experience. read more

Tony in paint depart was very helpful not once but several times that I shop a foothill builders, Bill is also very helpful aswell I make sure to let know that don't go to the orange store the service what keeps me coming back to foothill builders the youngest will learn good work ethics. P.S As a hobby model builder is possible to bring back testers model paints back please. read more

I love this store from start to finish you are greeted from the time you walk in until the time you leave. Wonderful employees everyone was so helpful. It was wonderful The amount of help you got here. I love it from plants to paint to hinges. And again, the customer service was wonderful the big hardwood stores like Home Depot could actually learn a thing or two from true value and if I'm correct this true value used to be Ace Hardware on foothill. read more

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Been coming to this store for many years, and have always enjoyed the customer service until recently. I went to go buy some flowers for my mother's graveside this past Friday, and the lady that's in there was actually smoking a cigarette. She not only scared me by popping up from squatting on the ground, but was also very rude to me when I asked for a specific plant. I was going to be a Karen and go have a word with the manager, but I was so disappointed in the way she responded I just left. I highly doubt I'll ever purchase anything from the garden area here. read more

Everytime we come here everyone is super helpful except this guy Tony. Man I get some days are bad days, but this guy never ever puts the customer first. When you walk in his area he doesn't even acknowledge you or ask if you need help ... we today we even witnessed a gentleman ask him for help and he said to give him a minute and he would be there.... dude, the customer is paying your bills & keeping your business open. Tony is like this EVERYTIME we come here, he has never been pleasant. If you are unhappy don't come to work or change your job so they can hire talent that actually wants a job & is grateful to come to work everyday. Especially during these hard times. Mgmt needs to step in cause this guys attitude and behavior seriously needs to change. Please hire someone more pleasant as this dude is so unapproachable. read more

Foothill Builders Mart - Hardware Stores Near Me - Fontana, California

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Great store, it is better than any other than Lowes or Home Depot. They have many items that the large box builders do not have.

Super expensive and for the amount of $ being spent the staff could be a lil nicer I walked up and down looking for rope and the lil guy helped me then I waited forever for then to confirm the transaction before he cut the rope and brought it to me 20 ft @ .19 cents and now I'm still waiting for him to bring it thanks sway for all the help getting me out before you closed read more

I find the employees are always very helpful and quick to give you tips on how to solve your problems. I been coming to this store for many years, since 1994 and what relief of fresh air when compare to other major stores, where the employees run away from you because customer service is at the bottom of their jobs. Please keep these great customer service, which is hard to find now a day. What a great place to help you with your home projects. Do you even have a true value credit card options. read more

Went to see about a faucet part. The guy in the back is a miserable cuss. I pointed to the illustration at the exact item I needed the guy had an attitude and pointed out something completely different! No wonder why this place is empty, thought I was going to get some good help. Then the guy come running up through the isle confronting me when I was trying to ask for the manager. What a joke. read more

2-8-2023 My husband and I LOVE this store! They carry things the Big Home Improvement stores do not! Cliff is helping me research something I need that I have not been able to find! He is so kind. Everyone here is helpful and proactive about offering assistance! Ladies room is clean and stocked. Please support local, family owned businesses like this one! Please mention my review. read more

Foothill Builders Mart - Clean and well organized entry, store and parking lot! This is the largest, best maintained True Value store I have ever been in! - Hardware Stores Near Me - Fontana, California

It never recovered after the Pagano's sold it in 2017. The current owner is a corporation that rents houses. The True Value store is a retail front to sell maintenance materials to themselves for their rentals. Please do not shop there because they neither need or appreciate your business. Here's a website of stuff that they don't actually have in stock, and still has Christmas specials: https://fbisupply.com read more

They have a lot of screws & bolts in stock that saves you waiting for on-line items & hoping its the right size.

I updated my review out of kindness.I am more understanding of the disagreement. Have since been shopping here again.

This is a great old school hardware store that has everything. I was looking for panes of glass to repair a broken window in my garage door and happened to learn that this store sells exactly what I needed. The gentleman behind the counter was helpful and cut the glass for me. read more

excellent service i walk in there and the manager super helpful love the way they greeted you the moment you walk in there

I'm a lifelong Fontana local, been shopping here for 30 yrs back when it was Ace hardware, always had good service until this last year. I stopped in to get some aluminum tubing and I asked the man working in that department if they had any 1'' square tubing in stock and all he would say is do you have a mask and I said no I have a medical exemption. So he brings the manager and I explained that I have a medical exemption and she acknowledged it and that was that so I kept shopping. The man in that department walks up to me and I asked again If they had 1'' tubing and he just walks away, there were maybe 3 other customers in the entire store, there wasn't any other people for him to help. I finally found what I needed on my own. I always go out of my way and pay a little more to support local small business but I'm tired of being treated rudely by cult like mask people. You lost a long time customer. read more

I had reached out to the store to see if they could fix or replace screen doors. We were told absolutely. When I got to the store with my damaged screen the gentleman behind the counter Ron offered to help fix the screen door, and see if it would work for us. He suggested if it did not we could come back and buy a new screen door from them. I was blown away. He was able to fix the screen door. I am so grateful that he took the time and was so personable. It was service we rarely see you today. I will absolutely frequent this store, as a result of amazing customer service. Thank you Ron... YOU ROCK! read more

I had the luck today to interact with a consummate sales clerk, a professional of the ilk to which us 70+ year olds are accustomed, but just don't see anymore. RICHARD is his name. Ask for him. I was hot and a little bit flustered about how to get what I needed for my mower. RICHARD assessed my situation and provided excellent assistance literally from start to finish. He didn't send me to an aisle and good luck. He actually helped me. I've enjoyed Home Depot and Lowes for decades, but Builders Mart is my new go to when I know I'm gonna need help. They also sharpen mower blades, ya no : ). Bought a blower too. read more

I had my car key stop working because my battery in it died. I had never had to change it before so had no idea which type of battery I needed nor how to change the battery. I took it to the store and they took my key apart, found out what battery I needed, then installed the battery into my key!! This was not an easy feat..it took some tools to get the key opened and then put back together and closed again. I would have not been able to do it without them. They spent a good 30 minutes changing my key battery out and only charged me for the battery itself which was about $6.00! Very helpful employees!! read more

These folks are the real deal. Seems like they know everything and if they don't, they'll find the answer and point you in the right direction. read more

This place is a Fontana icon. Great staff some people that I've seen here working for 20+ years. Always have what I need and if they don't they get it very quick I do most of my DIY supplies here keep the money local read more

HUGE shout out to Ron today, who helped get my screen correctly trimmed so I could put in back in my window! I'd picked up the first corrected screen earlier this morning, brought it home and it still wasn't right. Immediately I took it back, explaining what was wrong. In less than 10 minutes, he had it replaced. Brought it home and IT WORKED!! This store is friendly, efficient and a breath of fresh air to the bigger locations like Home Depot/Lowe's, plus it's super close to my home! Thanks again, Ron! read more

It's all new different inside. Mario helped me get my plumbing parts I needed for bathtub faucet Guy at front desk saw my old parts in my hand told me exactly which row to go to Always parts for older homes read more

Vanessa the young lady working the cash register was very kind, helpful and friendly. She has very good customer service skills and this true value should hire more people like her. read more

I really like getting all my project materials here. Not only is it clean and organized, but the owners have done some upgrades. But if you want top notch service Ask for (Tony) he was wonderful, helpful, not in a hurry, and really answered my questions and concerns. He knows his stuff about paints, primers, sealers and. Stains. He even gave me a demonstration. Outstanding Customer service! Thanks again. TONY! read more

I'm a senior citizen (78). On COVID lockdown. I called to see if I could get curbside pickup of some bird seed. They said they could not accommodate me. I have to drive across town to shop there, but I do most of the time I need "hardware". I like them, but I was disappointed that they couldn't/wouldn't help. read more

They have limited chicken supplies now! LOL! Sort of limited on other things like blinds accessories (for repairs and stuff like that). Going there right now for a possible update here... read more

Great selection of tools and specialty hardware. Very friendly sales-floor staff. Not so much the cashier. read more

Foothill Builders Mart - Clean and organize store - Hardware Stores Near Me - Fontana, California

If i can give it no stars i would!!! At least for my experience! The customer service i recieved from him was trash, i dont know the name of the guy that helped me, but hes a big caucasian guy with beard & glasses and he's crosseyed that can bearly walk!!!! If he doesnt want to help all he has to do is say it instead of acting like a dick!!! 8/8/18 read more

I needed parts to repair my ice chest. Michelle was able to direct me to exactly what i needed. She was extremely helpful. You describe to these employees what you are trying to do and in my experience they will give you options. Big box stores have lost this kind of service and attention to details. In the past i have also been helped by Cliff. I always like going to this store!! read more

I went into a Foothill Builders Mart last Sunday to get some screens repaired for my windows. I dropped them off around 12:00 PM and was told they would be ready. By Wednesday I said no problem. I understand they're busy I called on Wednesday to see about going and picking up my screens only to be told they weren't ready and wouldn't be ready until maybe Friday or Saturday because a person whom I was talking to was going to be off for the next couple of days, that didn't really sit well with me so I had to speak to the manager I felt I gave them enough time to get my window screens done within the three days. After speaking with the manager she told me she would have them ready first thing Thursday I said no problem. Showed up on Thursday picked them up just like she said was thankful that she was able to get this order expedited took them home only to find out, they did not fit my windows. I took the screens that I needed to be replaced to them so they can make the exact size this wasn't done. I spoke to the manager again Thursday afternoon after getting them installed in my home on how to fit she assured me she would get this taken care of, I get a call on Friday morning and the screens were ready. Went to make them up on Friday and they were done right. I wish I could've talk to the manager but I got there about 5 to 10 minutes before they close which was understandable I was just hoping they would've credit me a discount considering I had to go back two different times and had a week five days for my screens when it should've taken 1 to 3 days customer staff was friendly when you got to talk to someone they had many employees on the floor but that many were very forthcoming with helping. I will give them another chance at my business hopefully I get better results read more

Nefarious behavior and practices! Please pay attention to reviews! My mistake was that I read those reviews and thought that it was an isolated incident and this could never happen to me. What makes me different? I have lived in the Fontana Area for more than thirty years and have always made my home improvement purchases at this location. I remember when it was also called Ace Hardware and the service was superb. Recently I had screens door repairs and was given a quote and a invoice to pay prior to receiving the completed work. They stated that it was a three day turnaround before the doors were completed and on May 23, 2019 I made that cash payment and left. On May 28th I tried to pickup my finished product...it was stated that an error was made by their clerk and I needed to pay $15.00 more to receive my product. This didn't even sound fair. You ouoted me your price and I paid exactly what you told me and now you want to re-negotiate..so of course I cancelled my order an received a refund. No one should be high jacked after a purchase has been negotiated and completed... I call that deceptive and deceitful Practices... Based on other reviews....protect your Money because knowledge of Reviews are essential. read more

I'd like to give Chris from the paint section a shout out for mixing our paint! Thank you dude!

My first time here at this store and the customer service that I received from Michelle in plumbing was awesome. She showed me every option available to help me complete my project. I usually go to Home Depot but Michelle may have just converted me. read more

Everything was Awesome. This was my 1st time in the store at 33 years of age. And I gotta say this is now one of my new favorite store. Store was clean and of course covid-19 set up with 6 feet apart stickers on the floor hand sanitizer as you walk in and of course mask required. I was very happy with customer service there was two employees that stood out the most. One was a young woman, I believe it was her second week working. I believe green eyes. She was working a register. She was super nice. When I walked in I didn't know anything. When I don't know I ask. She answered all my questions and told me about the membership program that is free so I can earn coupons. Very helpful. The second employee that stood out at this Awesome and Safe Location was Roberto. Now I remember Roberto because he helped me out twice already and both time he went over and beyond for me. I definitely appreciate a person that it willing to do everything to make someone feel comfortable. I met Roberto the 1st time I ever been to the store as well as the young lady. I arrived around 3pm and was looking for car ramps. I didn't see any. And with Roberto help he went to the back and found a set . I was so blessed he took the time to look In the back and find a set. Thank You Roberto and The Young lady at the register with the green/colored eyes. For all the information and help you both truly made me feel special. Sincerely: John R Escobar read more

I ask for info on a bolt or fastener high and low threads and the person that took my call wad very rude and I recommend for him to Google this type of bolt so that he would be able to assist me, and he said no I don't have time to help you, bad! Customer service! I will never shop in this store! Bad bad service! read more

Foothill Builders Mart - Hardware Stores Near Me - Fontana, California

The people who work here are unprofessional and unhelpful. They have the "not my problem" attitude. I'd shop at a different location if you need any type of assistance. These are the type of employees who lie about inventory because they don't want to look things up. I will be driving to Rancho or Rialto the next time I need something because of the unprofessional way I was treated. read more

This was my first time visiting True Value, and I was pleasantly surprised and pleased. Not only with the size of the store, but also with the service I received. To start, Ken is not only a real gentleman, but he is sincerely professional, knowledgeable and helpful! Also, Audri and Michelle were very helpful, professional and fun to work with! I will definitely be shopping here more often read more