1. Calvin's Wholesale Tools

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Fontana, CA

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Calvin's Wholesale Tools

4.0 (4 reviews)
Closed • 9:00 am - 3:30 pm

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Bauman's Ace Hardware

Bauman's Ace Hardware

3.1(79 reviews)
9.0 mi
•$$

I went to this Ace today for the first time. A very kind and helpful employee by the name of…read moreMichael helped me right away. I got exactly what I was looking for and was out of the store in less than 5 minutes. This was SO appreciated after visiting so many places. I even got local bee pollen at the register. I specifically avoided the big box stores because of having to search for help and sometimes feeling like it's a nuisance to ask for their assistance. I'm so glad I came to this Ace and will definitely be back!

On Thursday 10/08/2026 at approximately 10:45 am, I went to make copies of keys at Bauman's Ace…read moreHardware. I come here all the time because there's an older gentleman that cuts keys there. He's courteous, knowledgeable and fast. However he wasn't at the key counter today. There was a young girl, she took my key and said okay. She had my key for 5 minutes, then another young guy walks up behind her and tells her something in her ear, she hands me the key and says, "we don't do keys that say China on them." I left the store and called Bauman's Ace Hardware, asking them, when the gentleman that cuts keys will be there. She said you can come back he's here. If he was there why didn't you ask him? Bauman's has been a staple in our community for a long time and now have young people working, that work extra hard not to work. I don't get it. Anyway sorry to say that I will be taking my business elsewhere. Here's what it says, when I asked if Bauman's Ace Hardware cuts keys that say China on them. SMH

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Key rings and gadgets

Harbor Freight Tools

Harbor Freight Tools

2.7(31 reviews)
0.7 mi
•$$

If it was not for the manager saving the day I would have given one star as this HF did not want to…read morehelp a customer out until I got a hold of Rudy. So, for months now I have been waiting for a new popular tool (like everyone else) to be back in stock at my local HF stores. Since there was a big discount for a brand name tool and me being an ITC member I wanted to grab one while the ITC pre-sale was on before going to the regular customers next week. So, I called my store in Chino Hills, then Chino, Montclair and finally La Puente trying to see if they had one in stock. None of them did but La Puente said Fontana had 3 pieces in store. So I called the store to verify they had one and the employee that picked up the phone confirmed they had at least one on hand. I asked if he could put my name on it and I will make the 31 mile trip one way in traffic to pick it up. He told me it is first come first serve and will not put my name on it. I asked to talk to a manger and he mentioned the answer will be the same. I waited 5 minutes and called back hoping to get someone else and the same person picked up the phone. I could not talk him into it. I told him I am not going to drive 31 miles in traffic one way to find out it was sold before I got there. The employee was not rude but did not seem to care if I came in or not. Over the years I have not had another local HF have an issue holding a tool so I can come and pick it up. So, I ended up and called HF corporation in Calabasas to voice my frustration. The customer service agent was not sure why they would not hold it for me but mentioned she could not call the store to ask them to put it to the side. So about 30 minutes have passed since my second call to the Fontana store and I decided to call one last time. This time a different employee picked up the phone and was more than happy to get me the store manager. I explained to Rudy what I was trying to do and he ended up and personally went and got ahold of the tool and put it to the side for me. 1.5 hours later in traffic and I was there picking up the tool. I want Rudy to know that I really appreciate him helping out where the other employee would not. For that reason, I am giving this store four stars. If I did not have an issue from the start this would have been a five star review. For the store it should have been no big deal to put it on the side with my name on it since I would have left right away. Even if it was for a hold time of 2 hours. For me it was a 2 hour and 45 minute round trip so I really should not have had to deal with the issue the first two times I called in. If this is a company wide policy not to hold a tool for a customer then it needs to be enforced across the whole chain of stores. If this is only with the Fontana store you might want to reconsider for future customers. Thanks again Rudy!

First, I want to note that I truly enjoy Harbor Freight Tools, and this feedback reflects only this…read morespecific experience--not the 99% of positive interactions I've had at other locations. Our company is outfitting technicians with toolboxes that include approximately $3,000 worth of tools per set. This is our first time doing so, and I was hoping for some guidance from the Fontana team. Upon arriving at the store, I met a very helpful floor associate who began pointing me in the right direction. Given the size of the order, I asked whether I could leave my list of items and have someone follow up with me in the next few days. I assumed that a $3,000 purchase--and the likelihood of future orders of similar size--might be of interest to the store. Unfortunately, a female employee interjected abruptly and stated, "We don't do that," followed by, "We do not do your personal shopping." While I understand store policies, the delivery lacked empathy or acknowledgment of how labor intensive it would be for one person to locate roughly 50 items on their own. Because of this interaction, I decided to take both my current business and future purchases elsewhere.

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Calvin's Wholesale Tools - hardware - Updated October 2026

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