Had a better experience here a couple weeks ago for an MRI. Place is crowded as usual. I didn't…read morewait as long as other patients since I had an appointment, and X-ray only allow for walk-ins. Place needs a better system to accommodate for walk-in's though. They apparently switched to a new system, and for some reason my mom kept receiving notifications to complete some forms. The website link they made me fill out also doesn't work either. Good try though. The lady who handled my MRI paperwork was quite nice. She didn't give me issues for forgetting my insurance card and allowed me to email it instead. MRI tech was also polite too. Was at the center for 45 mins tops to get my cabeza screened. This place still has its flaws and one of the few imaging centers in sgv that accepts medi-cal recipients. If anyone has the option to, I'd recommend to go elsewhere. Huge 180 from my visit from several years ago where front desk staff were extremely rude.

Terrible service! Rude front office staffs!…read more All staffs are not trained well and awfully ruined to their patients! They think they are the only testing labs in the community so they think they entitle to treat every patients rude and disrespected! It is my doctor's choice within their network to use them . If i have a choice i wont use unprofessional service when they are in a professional field. I asked her to let me talk to the manager , she said no. Just come back another date she that set my new appt without letting me know when i thought she checked me in for my appt. I drove an hour drive to here and i did called her and said because the freeway i came from have accident in the front so traffic will be 10 mins late when i arrived she get my ins card , id and i thought she checked in and she went yo back office and dont say anything then come up and said see me next time. She literally wasted another 10 mins and she blamed on me. She could have tell me and dont check me in and wasted my time and said dont see me! What a shame when you are in professional setting and act so low! Worst is another lady came over yelled at me too! I said what the heck? The security was good shaking his head how they treated me! No mercy and treating patients extremely horrible and terrible! Feel sorry for the owner of the business that have terrible staffs mistreating his customers

I had to come in for an MRI on my hip in my back. I had some anxiety coming in, but the guy made…read moreme feel more relaxed and at ease when it came time to actually having the MRI done. I like this place better than Kaiser. Their MRI is different. It's not as enclosed as Kaiser's so you feel like you could breathe a little bit better. You know you're not trapped. They really want you to be comfortable and I appreciate that. They gave me earplugs, a mask to wear over my eyes, they had good music playing, not only that but they check in on you often. I felt well taking care of, and I appreciate their service. I think my favorite part was that it was late at night. I didn't have to deal with any traffic at all. Love that. It is located on a fast street. When approaching, you should slow down otherwise you could end up passing it.

Great experience! The MRI was reasonably priced at only $250, and I was able to get an appointment…read morevery quickly. The staff was friendly, helpful, and provided excellent customer service. Highly recommend!

Shout out to this location from the moment I booked the appointment, to the time I went for my…read moreappointment. Everything was seamless and hassle-free. I was worried after seeing the poor ratings and hoping my experience will be okay. Thankfully it was more than okay! When I called to book an appointment, I spoke with a nice staff (forgot her name) and she booked my appointment after checking I was in the system and obtaining my insurance information. After booking, I received a text message to complete some forms prior to my appointment - which took a few quick minutes. Appointment is approaching within a few days, I get a text with address info, my appointment date and time and what my copay will be. Plus, to confirm my appointment. I forgot about this text and they called me later that day for verbal confirmation. The appointment day comes and I have an early 9am morning appointment. The reminder does mention to come 20 minutes earlier. Parking in the morning is okay, but I can imagine it getting full for afternoon appointments. They open at 9, but people are there before 9 because 1st come 1st serve basis for their X-RAYS, etc. but for US it's by appointment, so I was seen right at the dot after checking in. I did have to fill out a form to provide my updated address and also paid for my copay before going in. The US technician was Sage and she was friendly, quick and got me out in 15 minutes. No frills! Overall, a positive experience and I believe they are trying their best to serve their customers to their best of their ability. Imaging centers always have a wait but I'm so glad they honor the services that has appointments scheduled!

They are refusing to refund me the difference amount money between Healthcare charges (Explained of…read moreBenefits) and the copayments which they always charge higher on my credit card before the services. You have three options to file a complaint against this medical group. At first file a dispute with your health care company, second file a complaint with California Department of Health and Management and finally file a dispute with your credit card for a different charges as I did. Finally my credit cards took care of the issue and permanent credit the difference charges back to my credit account. They are horrible for customers services.

I had such an excellent experience here. I waited only about 10 minutes before my name was called…read more(I had a brain MRI), and everyone was truly professional--especially the technician who performed the scan; she made the whole process easy and comfortable (I forgot to ask her name). The machine was wider than standard ones, and they even provide earplugs and headphones playing relaxing music! Thank you so much for your help!

I've been to this medical imaging center twice now, and both times I've had a great experience. The…read morestaff is professional, courteous, and made me feel well taken care of from start to finish. One thing to note--it's a walk-in facility, so wait times can vary depending on how busy it is. That said, both of my visits were handled efficiently, and the team kept everything moving smoothly. The equipment is very clean and clearly well-maintained, which adds a lot of peace of mind when you're getting imaging done. Overall, a very positive experience and I wouldn't hesitate to return if needed.

Whoever was at the desk july 30,2026 around 8-830am she was very very rude. An older latina woman…read morewith short hair. There were people at thr receiving area who witnessed how rude she was when answering questions. And she would just walk away when i was asking her questions as well. The place was really unkempt too. This will be my last time here.

Had me sitting while paper work was there in office. Hour later walked across the street to doctors…read moreoffice to find out it was sent 55 min ago. Got back to sun imaging and the girl and guy was finishing lunch saying it just came in from the doctors office. Insulting not honest people or maybe racist. I don't care if so. Bad experience

I like this location better than their Alhambra locations. I could have both the mammogram and…read moreultrasound at this location, instead of having a mammogram at one location in Alhambra and then having to walk across the street to another location for the ultrasound in Alhambra. Also, the Monterey Park location has better seating accommodations in comparison to the Alhambra location. Monterey Park has two floors, and it has more seats available on both floors in comparison to their Alhambra locations. The first person I spoke to did not speak much. In fact, she just looked at me, as I was politely waiting for her to finish whatever she was doing. Since she didn't say anything to me, I just showed her my authorization letter. Fortunately, there was someone else who walked up and asked me for additional items. I was asked to arrive 20 minutes before my appointment. I was seen by the technician or technologist 5 minutes after the time of my appointment for my mammogram. I was then seen for my ultrasound within 15 minutes. I obviously didn't have the same experience as the others. I was seen within a timely manner.

Called to make an appointment because our doctor referred us to come here. This place earned their…read morelow rating for sure. Just the appointment making process is already pain in the rear. Appointment lady has a nasty attitude like she's queen.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

Highly recommend this place for services you cannot find anywhere else. Came in for an MRI for two…read moreareas and one was canceled by the insurance company, which was frustrating. Thankfully John was super helpful in helping me understand what happened. He was patient and kind. I hope they promote John because he really went above and beyond. The office is clean and the scan is fast. The techs are nice and helpful. While I was there I spotted a flyer for an AI mammogram scan. I was told you can bring in your scan or do it there and pay $40 to run it through AI to scan and detect cancer. I definitely will be utilizing this service. I'm at risk for breast cancer and have to be tested every 6 months and this service would be a game changer for an earlier diagnosis. Once I do the service I will update my review.

Sometime April 24 I went to this facility around 3;45 pm. The front desk staff was very tactless…read moresaying they cant do the test anymore coz they are closed. She must tell in a nice way to pacify me. Gas is very expensive nowadays. I have reported this matter already but I havent received any response to my complaint. I did not get the name of the lady at the front desk. I have been to other DMG facilities but all were nice except that person. I donrt want her to lose her job but she must be reprimanded for her behavior. Thank you! The one who did the xray to my husband last April 27 was very nice.

First Time at this location. Check in was great the girl at the front desk was nice. She took me to…read morethe back waiting room and maybe waited 10 minutes. And the tech was great. Waiting room was clean. The other location San Gabriel and Monterey park is crowded, messy, long wait time. Not friendly at check in time.

The staff at Arcadia MRI & Imaging Center are all nice. I needed a STAT Ultrasound. Celine was so…read moreaccomodating got me a appoinment right away. she was very professional. kind and understanding. I met Susy the ultrsound Technician. very Gentle and compassionate. Thank you so much!!!!

They're okay. After a CT here, I got a follow-up MRI at Hill because they could take me sooner,…read morethey sounded friendlier on the phone, and their MRI machine looked roomier than the one at Arcadia. And the people at Hill did indeed feel more caring when I went in for my scan, and their MRI machine was *huge*. I'm pretty claustrophobic and I had no problems. Hill's further from me but in the future I'd go there.

They operate out of the San Gabriel Medical Center so any lagging on how long it takes wait (even…read morethough you already have an appointment), I feel largely depends on that part of the office itself. There was only 1 lady working the lobby with the waiting room. The actual MRI is located outside in a trailer at the side of the medical center closest to the ER parking lot. The MRI tech and the student interning there were helpful, answered questions, and explained every part of the process. There's a curtain to change if you need to. It took around 20 minutes for the procedure. Have never had an MRI until now and it felt like I was in a tube subjecting me to alien sounds and error pop ups on a PC, but overall fine. They give you a CD disc with your scans on it as well as send it to the medical professional that referred you to their services. Not a bad experience overall.

savanah is so helpful and she explain perfectly and very courteous. and also she is so polite.read more