COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

Highly recommend this place for services you cannot find anywhere else. Came in for an MRI for two…read moreareas and one was canceled by the insurance company, which was frustrating. Thankfully John was super helpful in helping me understand what happened. He was patient and kind. I hope they promote John because he really went above and beyond. The office is clean and the scan is fast. The techs are nice and helpful. While I was there I spotted a flyer for an AI mammogram scan. I was told you can bring in your scan or do it there and pay $40 to run it through AI to scan and detect cancer. I definitely will be utilizing this service. I'm at risk for breast cancer and have to be tested every 6 months and this service would be a game changer for an earlier diagnosis. Once I do the service I will update my review.

Showed up early today for my 7:15 appointment. The lobby was packed. However, the list that shows…read morehow many people are waiting demonstrated that only three people had appointments, and a dozen or more did not. I was seen within a couple of minutes of my appointment and I was on my way home five or six minutes thereafter. The phlebotomist was professional, courteous, and fast. What more could you ask for? I suppose people have reasons for showing up without an appointment but it's not a good idea.

Elisha is the best blood drawer. My blood vines are very hard to find but he can do it in just two…read moreseconds without any pain. He is the only person whom I trust in Labcorp.

The staff at Arcadia MRI & Imaging Center are all nice. I needed a STAT Ultrasound. Celine was so…read moreaccomodating got me a appoinment right away. she was very professional. kind and understanding. I met Susy the ultrsound Technician. very Gentle and compassionate. Thank you so much!!!!

They're okay. After a CT here, I got a follow-up MRI at Hill because they could take me sooner,…read morethey sounded friendlier on the phone, and their MRI machine looked roomier than the one at Arcadia. And the people at Hill did indeed feel more caring when I went in for my scan, and their MRI machine was *huge*. I'm pretty claustrophobic and I had no problems. Hill's further from me but in the future I'd go there.

Got there at 6:55am before 7:00am opening. 5 people waiting already. Even with no appointment I…read moreonly waited 15 minutes total. Rachel the blood recharge was great. When I was leaving at 7:20am, all seats in the waiting area were already taken. Fyi: check in is at the 4 kiosks.

-1 star. Very bad experience. A student performed the blood draw on my child without informing us…read morebeforehand or asking for our consent. We were not told that a student would be involved. The first attempt on the left arm failed. When I asked what happened, I was told that my child's arm was not straight. They then tried the other arm, and the second attempt also failed. Only after I asked to speak with a supervisor and requested that someone else perform the blood draw was I told that the person was a student and was practicing. When I raised my concern on-site, instead of acknowledging the issue, I was told that students need to practice and that they were doing things correctly. But that does not address the main issue: Why wasn't I informed beforehand? If I had known a student would be performing the blood draw, I would have declined, especially for my child. Training students is the provider's responsibility. Patients and parents should be informed and given the opportunity to consent before a student performs an invasive procedure. What made the experience worse was that the student was not identified as a student before the attempts, and there was no apology after two unsuccessful attempts. Parents and Patients: Please ask before the blood draw whether a student or trainee will be performing the procedure.

Had a better experience here a couple weeks ago for an MRI. Place is crowded as usual. I didn't…read morewait as long as other patients since I had an appointment, and X-ray only allow for walk-ins. Place needs a better system to accommodate for walk-in's though. They apparently switched to a new system, and for some reason my mom kept receiving notifications to complete some forms. The website link they made me fill out also doesn't work either. Good try though. The lady who handled my MRI paperwork was quite nice. She didn't give me issues for forgetting my insurance card and allowed me to email it instead. MRI tech was also polite too. Was at the center for 45 mins tops to get my cabeza screened. This place still has its flaws and one of the few imaging centers in sgv that accepts medi-cal recipients. If anyone has the option to, I'd recommend to go elsewhere. Huge 180 from my visit from several years ago where front desk staff were extremely rude.

Terrible service! Rude front office staffs!…read more All staffs are not trained well and awfully ruined to their patients! They think they are the only testing labs in the community so they think they entitle to treat every patients rude and disrespected! It is my doctor's choice within their network to use them . If i have a choice i wont use unprofessional service when they are in a professional field. I asked her to let me talk to the manager , she said no. Just come back another date she that set my new appt without letting me know when i thought she checked me in for my appt. I drove an hour drive to here and i did called her and said because the freeway i came from have accident in the front so traffic will be 10 mins late when i arrived she get my ins card , id and i thought she checked in and she went yo back office and dont say anything then come up and said see me next time. She literally wasted another 10 mins and she blamed on me. She could have tell me and dont check me in and wasted my time and said dont see me! What a shame when you are in professional setting and act so low! Worst is another lady came over yelled at me too! I said what the heck? The security was good shaking his head how they treated me! No mercy and treating patients extremely horrible and terrible! Feel sorry for the owner of the business that have terrible staffs mistreating his customers

It's crazy to see how this lab is open , only one lady in the back drawing blood , no one is at the…read morefront checking in patients,as a new patient you come in and don't know what to do ? Just sit to be asked to take a number . Saw one staff outside and she stated she is taking a break and just to sit and wait.staff drawing blood stabbed my vein

The front desk staff member, Angela, was very rude and displayed a negative attitude towards…read moreeveryone who came in. She tried to kick me out of the lab while I was in the process of updating my insurance. I informed her that I would call my insurance to resolve the issue immediately, but she rushed me as if she didn't care. Please consider training your staff, as this behavior was unacceptable

I had to come in for an MRI on my hip in my back. I had some anxiety coming in, but the guy made…read moreme feel more relaxed and at ease when it came time to actually having the MRI done. I like this place better than Kaiser. Their MRI is different. It's not as enclosed as Kaiser's so you feel like you could breathe a little bit better. You know you're not trapped. They really want you to be comfortable and I appreciate that. They gave me earplugs, a mask to wear over my eyes, they had good music playing, not only that but they check in on you often. I felt well taking care of, and I appreciate their service. I think my favorite part was that it was late at night. I didn't have to deal with any traffic at all. Love that. It is located on a fast street. When approaching, you should slow down otherwise you could end up passing it.

I had a lumbar spine MRI completed at the San Gabriel location. My doctor was upset because the…read moreradiologist hired by Prime Imaging did not include all the injury information displayed in the MRI. Thank God that Kerlan and Jobe Dr Chon is thorough and cares about reporting the proper information regarding injuries . My Doctor was able to report what he visually seen in the MRI and the Prime radiologist had to revise his initial findings. With this in mind do you really want to go to a place that doesn't properly read the images? Injury damage equals treatment and possible compensation. I wouldn't go back to Prime .

I scheduled a mammogram here. The place was very clean and the staffs were all great and courteous…read more The tech, Diane, was very professional and nice. I was in and out within 20 minutes. All is great!

Walked in and immediately felt comfortable. The office is clean and comfortable. The waiting time…read morefor my appointment was very short. But most importantly...the staff was wonderful! It was my first mammogram and they made me feel comfortable, explained each step, inquired if I had any questions/concerns throughout the process and really put my at ease. It meant more than I could express. I would absolutely recommend this office!

The staff here is very kind and shows great empathy from the moment you walk in. You don't feel…read morelike a number as you do at other radiologic locations. What made my experience top notch was that I received my results within 15 minutes after my procedure. And when it comes to more sensitive situations, waiting days for results is torturous. Not here. Thankful for the warm and attentive care I received here.

This office is the best for getting all our tests done.The staff is very helpful.The technicians…read moreare always considerate about the patient. I feel very comfortable when I go get my mammogram.I highly recommend this office for all womens health care.

I've only gotten a tour of the hospital but it seems fairly easy to navigate and I appreciate the…read morefree parking. Staff seems friendly and helpful, facility clean. I have always gotten great medical care from USC keck at their other facilities for glasses or check ups, and have no doubt this facility will be the same.

The ER nurses at this hospital were honestly so unprofessional and cold. Loudly cussing and…read morelaughing-- meanwhile patients are sitting there needing help. My grandma is 97 years old, bedridden, and completely dependent on other people to care for her. I had to ask for pillows and blankets so I could rotate her myself, and I had to ask for a diaper to change her myself because they had no plan on doing it-- even though my grandma was laying there for almost 12hrs. Unfortunately we come to this hospital because it's close to home. I understand ERs get busy. But being busy doesn't mean basic care and empathy should disappear!! When I asked for help, I got looked at like they were annoyed or I was interrupting their social hour. When it comes to my grandma I don't play, so I was really disappointed.. TERRIBLE EXPERIENCE!!! And what really broke my heart is thinking about the patients who DON'T have family there to advocate for them. Imagine if I wasn't there for my grandma? Who would've changed her? Cleaned her? Made sure she was even comfortable? That's scary to think about. People come to the ER vulnerable, scared, sick, and needing compassion -- not attitude and neglect. The way some of these nurses acted was disgusting and disappointing.