I got there 30 minutes before opening and there was already a line.... but once the doors opened, they were a very well oiled machine. the staff was courteous and the room was clean... lots of free parking, too highly recommend read more

Not st this location for Labcorp. Really bad experience and reception. The guy who was in staff was great but you could tell he was under suppression. The woman on duty took her hand and flicked it at me to move. She had plenty of room . The Drs office up above said they had a lot of complaints. This location is on Alessandro and Fair Oaks, down stairs. It's a pass for me, and I prefer giving good reviews. read more

I had an excellent experience at Labcorp in Arcadia. I walked in without an appointment and was impressed immediately. The office was spotless, calm, and professionally run. Angel at the front desk was exceptional--friendly, welcoming, and made the entire process smooth and stress-free. The staff was efficient, respectful, and clearly takes pride in what they do. It's rare to find this level of professionalism and warmth combined. Highly recommend this location if you want fast, clean, and genuinely great service. read more

See all

I had a few appointments at the Arcadia office. I heard the staff was very rude and impatient with elderly people. When it was my turn, the phlebotomist, Teresa, pricked my arm five times and punctured my veins, leaving bruises that took a long time to heal. So I decided to make another appointment, because that office is close to my home, but when I checked in, I asked the receptionist if I needed to get tested on the correct day, as my period was about to start. She replied that she didn't know. I asked her if she hadn't gone to school, since she would need to know the proper preparation for drawing blood. She arrogantly replied that she hadn't. I also spoke to the manager, and she tried to justify everything by saying that they only drew blood and weren't doctors, so they didn't have to know that. read more

5-STAR review and deservedly so, clinic and staff awesome. Very easy to find big huge building lots of parking. They were able to book an appointment on the same day I called amazing. I checked in, 10 minute wait cool. The tech I had was the best ever. I'm sometimes a hard-stick (difficult to draw blood and painful) and she helped me to locate my good veins wow. She poked me didn't even feel it and got blood right away. I learned about 10 years ago if you're a hard-stick, drink warm water on the way to lab. When you get there while you're sitting move your legs and pump your arms. Works every time. P.S. I tried making an appointment at their Alhambra locale close to where I live nothing available until a month later, what!! read more

Don't come to this location if you don't have an appointment it is a long wait if you walk in it is unfair they will charge you read more

See all

I'm writing to complain about the staff responsible for blood work. I had bad experience at different Labcorp locations. It's dissatisfied for the safety and hygiene for the blood work procedure. The elderly staff who helps me for the blood work lick her saliva to turn the document pages when she check me in. Then she folded the gauze to cover my injection site after the blood draw but don't forget she just licked her saliva. This is not the first time I've seen for that so I don't want to keep quiet anymore. During the procedure, I found she accidentally dropped the glove on the floor and grabbed it back to her pocket which is full of unused gloves instead of throw it away. I worried about if I will get infected and especially when we are low immunity. Today, I had my blood work at other Labcorp location. It's very dissatisfy for the staff who did the blood work for me regardless for the short staff, and the waiting time is taken longer which the receptionist told us. The attitude from the staff who did the blood draw for me is so rude and neglect my pain. She wrap and tie super tight on my arm two times, makes me screaming out in pain and said she couldn't see my vein if the bandage wrapping is not super tight. Then she looks like annoyed by my painful screaming and insert the needle makes me very painful again. This is not the first time I have the blood draw experience, so I know my vein is visible as many medical staffs said. I never have such painful experience like this time. I understand that it is short staff and maybe work overloaded for her. However, she should not venting emotions to the patients and it's inhumane and disqualify as a medical worker. read more

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask. All patients are expected to wear a mask. All of the staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is fricken huge because the lot is shared with so many other establishments as well. Come early or parking will be a pain. Establishment & Staff: The establishment itself is very clean, neat, and tidy. It is mainly appointment based. You can walk in, but the wait times are ridiculously long. The staff here are very friendly, attentive, and professional. They accept both cash and credit cards. There is no credit card minimum. read more

See all

For the third time, the front desk claimed my lab orders were not in the system. I had to leave since there was nothing I could do. I inquired from my doctor and the assistant confirmed the lab orders were sent electronically. I called back the lab and was told the system was down. I could have understood that if they said that in the beginning. They tried to gaslight me by changing their story. They probably didn't want to admit that they didn't do a thorough search. I'm not going back to this lab. This is probably what they want. Less patients, less work, no wage reduction! Win-win for them! read more

Just walked out this office. The lady at the front desk was rude and inpatient, who claimed I was 15 mins late after I received the texts, but I was at the clinic within 10 minutes of receiving the texts. She acted like she was boss instead of trying to provide a service to patients. Very disappointed to this location. Driving to a different Labcorp location now. read more

I love this location because it's one of the few walk-in locations. Other labcorps you need an appointment and they are always booked at-least a week out. I arrive when they open at 7:30, check into the keypad and that's it. I find that they run efficiently here and all of the employees are skilled at catching the vein the first time making it quick and painless. read more

See all

Went to this location in the morning on 3/6/25 and, IMO overall this place is the absolute worst. Waiting times take forever. The front office staff (male) was very curt with us and demanded we pre-pay an estimated copay /co-insurance. Also, clearly there are no 'sick patient protocols,' (i.e. every time we've been there, there's at least one patient coughing up a lung, with an apparent 'no masks required' policy (or enforced, if they do have one). But of course, combined with their no mask required when you're sick policy, you're forced to sit in with the sick infected patients, with actual signs posted telling you that you can't wait outside of their office by the elevator away from the sick people. So essentially if you're not sick when you get there, you will be by the time you leave. I have been to the 301 Huntington lab also , and wow what a contrast. The 301 Huntington Lab is run so much more efficiently and professionally . The 622 lab could definitely take some lessons from them. read more

They're amazing here!! Mama Teresa was awesome. I have very small veins and she actually found it easily. The Check in process, even for walk ins was very easy. It was long wait but it's understandable coz I didn't have an appointment. I had an appointment but didn't realize it was at another location until I got here. But I was still accommodated and lab was still done. It was a wait but I just did some work girl waiting and it was good. read more

I've been here twice and both experiences have been similar and very different than other labcorp offices in the area. Basically, it feels like a mess. However, while the wait is long, the actual drawing of the blood is quick and painless. - Expect to wait 45-60 mins PAST your appointment time. - The waiting area will always be crowded. - The receptionist is perpetually in a sour mood. - The tech (person who draws blood) is skilled and efficent. read more

The phlebotomists are great. The young woman at front counter is rude and nasty. They need to get rid of her. People are afraid to ask questions because she is so rude. Last time I was there a young man took over the front desk for a while. What a delight! He was friendly and kind. read more

They have an attitude issue and they are very mean. I am talking about all the staff members

GREAT experience here, better than many of the other locations. Clean, easy check in at Kiosk, friendly helpful staff. We were a walk in around 2pm. Delia was a fantastic phlebotomist, barely felt it. The building is set WAY back from Duarte Rd and extremely easy to drive right pass and miss. read more

I took my parents and sister to this Lacorp and I agreed with others of the front desk are inhumane as either did not treat others as human beings or simply ignore people. Female receptionist played favoritism with the same ethnicity group by putting them first of walk-ins than on scheduled. Unfortunately, there are no regulations of their behavior. Hope administrator of the Lapcorp respond to the comments read more

My wait time, WITH with an appointment...was OVER an HOUR! Understaffed and rude! Waiting room packed with sick & unhappy people! read more

this place has limited chairs, no waiting in the hall way, we were standing for at least 20 mins before a chair was available. The check in system, well, the patients are doing their job by using auto check in system. The front desk person does not know anything, very nice but no help... read more

Previous reviews of the front office are correct . The young lady is so rude and not helpful. The young man on the other hand is cheery and helpful . She might be good at her job but she is a bit..ch and should not be working with seniors at all. UPDATE Regan ? The person that responds with the same reaponse to anyone complaining about the lady at the front desk, has been aware of the front office issue and if you look back .. nothing has improved. I suppose its hard to correct employees attitudes. read more

I had an issue with reception. I contacted LabCorp, and received a prompt call back from management, who said they'd addressed the issue.

I just witness the worst front desk customer service ever. There were several elderly people that needed assistance checking in at the kiosk and instead of helping them she yelled at them and was extremely rude. She should NOT be in this field of work and definitely NOT in any customer service role. read more

Delia was great at doing blood work. Fast , efficient & professional . I recommend this office to everyone . Courteous & welcoming. Thank you Delia . read more

Labcorp - Delia - Laboratory Testing Near Me - Arcadia, California

I tried to get a time estimate so I could make my Access reservation. The woman said " Anywhere from 5 minutes to an hour and a half " I'm handicapped. How am I supposed to deal with this??? I asked for the supervisor. She said she'd the supervisor. Very frustrating!!!!!! ( filling space so I can post this ,,,,,,,,,,,,,....,,,...,,.....,.,,,,,,,,;;,,;,,,,,,,;; read more

I left because the front office staff are total #%^*. It makes me not trust them to handle my medical care with actual Care.

My mom got her blood drawn on 5/30. A huge bump showed up after got home. The elastic tape is so tight that the area around are purple and green. It has been 9 days and her arm is still bruised and expanded, the needle point is still swollen. Went to the office and asked if we should be concerned or see a doctor. the front lady says it's normal... how could this be normal. I ask if this happens to lots of people, she says yes. I would not recommend this lab. The phlebotomist who did the blood draw lacks of experience and should be trained before this happens to the next patient. I would've rate 0 star. read more

See all

My son had an appointment for a blood draw this morning. Teresa was his phlebotomist and she was skilled and friendly. All done within a couple of minutes. The check in process was easy and convenient. I clicked 'check in' on the link that was in the confirmation text that LabCorp sent. During the covid era, they ask that we wait for a text back before entering the office to limit the number of people inside the waiting room. We waited in the car and within 5-10 min, we got a text saying 'come on in'. Easy peasy read more

Coming back to this location after 5 years, Mama Theresa is still amazing and the best! Although I needed to drink more water before drawing, she is always entertaining and finds a way! Thank you again read more

Front desk lady Veronica. Very rude and unprofessional. Makes you feel stupid and gives condescending and belittling vibes.

Hello, Mother Teresa was Awesome. Patient and kind with My Client She is a Hard pick. Mother Teresa was a Great Phlebotomist. and had Great Staff in the Front and Back office. Thanks, Labcrop Arcadia. read more

This office has been having the worst service i experienced and now they are using covid-19 to keep having this bad service and the secretary that is always here has a bad attitude towards all the people that walks in. Lab Corp need to open there other locations for walk ins also... people be aware that you will wait 3 or more hours to have your test done even if you have a appointment they always find something to cover there lack of service read more

Labcorp - That's how people wait. - Laboratory Testing Near Me - Arcadia, California

This Lab Corp is horrible. I had the displeasure of going here as opposed to Quest and it was bad. There were only 2 people working or so that is what we were told. The girl at the front desk would not answer any questions. She was so rude telling everyone including me to sign in and have a seat, My question was simply what was the wait time because I was a walk in, I knew I'd have to wait so all I wanted was an idea of how long the wait would be. 2 hours later I walked out, And I will not return to this lab EVER! read more

Made an appointment online and arrived there a little early (as instructed). Checked in myself through the electronic kiosk (scan your drivers license, quick and easy). Waiting room is an ok size but with COVID restrictions and volume of people waiting it felt full / a little uncomfortable. They have text notifications etc so you don't have to wait in there. As I stepped outside, I thought I heard my name called and poked my head back in but the lady at the desk wasn't looking, so I started to head back down to the lobby. Took a few steps and got an automated text message telling me to head back as they were almost ready for me. So that made me look like a weirdo, bouncing in and out of the room. Found an empty seat, within 5-10 minutes they asked for my Dr paperwork. Lady at the desk isn't excessively friendly (or friendly at all really; mask doesn't hide the unsmiling eyes) but I don't care; my interaction is limited and goes without a hitch. Handed paperwork over and within another 5-10 minutes I was invited inside to get my blood drawn. Technician was a little cursory / abrupt but professional and efficient. Possibly French. Found a vein quickly and took blood without issue. Needed to provide a urine sample (surprised me; luckily full bladder) and directed me to the restroom, pointing out tray to leave the sample. And that was it. Pretty quick, all things considered. I was seen before some others who were waiting longer because they were walk-in appointments. I know this because there's a big screen showing abbreviated names of those checked in, color coded to show who made appointments or not. The majority were walk-ins. Don't be a walk-in. My advice would be to create an appointment online and save yourself a lot of hassle. Sign up with your cell phone number / email and make the check in process / notifications easier. Oh, and make sure you fast 8-12 hours; I was declined service at another location due to not fasting (Dr's sheet didn't indicate I had to..? But really I should have known!) and this was the earliest new appointment / location I could find, but at 2.15PM - fasting until This late in the day sucks; plan ahead!! read more

When you need lab work done ASAP, this location is the place to go! I was trying to make an appointment for routine blood testing. There were no appts for 1 1/2 weeks! I decided to take a chance and just walk in. When I arrived at 7:30am when it opened, I had 4 people in line in front of me and it happened that all the machines to check in were down!! The staff was very professional and handled the paperwork manually. I only had to wait a few minutes before I was called back. The technician, Angel, that drew my blood was very efficient and friendly. He explained there use to be another lab open in San Gabriel but since it has closed, they are even busier! He had a very nice personality! He did not even hurt when he inserted the needle! I have had other technicians that really hurt!! I was able to get out of there within 45 minutes without an appt. I was so relieved to have my blood work done before my doctor appointment in a couple weeks! Thank you again Angel!! You did a great job! read more

Doesn't matter if you have an appointment your still going to wait at least 30-45 min. They have a new system where you check in at a Kiosk machine where you scan your drivers license and it insurance card. It seems very confusing for most patients that walk through the door. It also seem like the front desk receptionist get confused between patients names when they call them up for more info I highly recommend finding another lab to go to read more

Labcorp - Check in booth - Laboratory Testing Near Me - Arcadia, California

I didn't have a bad experience here, but it wasn't great either. There is a chain of these labs in the area for testing. I come per my doctor's referral to do routine bloodwork every year. Usually I go to another location, but my schedule was tight this year and I chose the Duarte one because it opened on the weekend. It's very easy to schedule an appointment online and they got me in fairly quickly after I showed up. The bad part is that the building is tucked away from the street and you have to be able to catch the 622 sign pointing into a parking lot to find it. The waiting area was pretty packed, which surprised me because the website said there were no walk-ins allowed on Saturday. Friendly front desk staff. My lab technician--the one who drew blood from me--was nice but didn't give the impression that she wanted to be there. My doctor told me to talk to them about possibly sampling my blood type and this lady said everything had to come through the doctor. Then when I told her that I'll probably just donate blood and find out, she said they don't do that. Not very friendly. The other thing I'm not too fond of here is that the blood draw stations are open. Anyone can hear another patient's conversations with the staff. The San Gabriel location has enclosed rooms. If this is something you care about, find another location. read more

They were VERY understaffed. I checked in on my phone. They said they were ready but then I waited in there for 15 minutes. That was all understandable. But the woman taking my info had a fan blowing behind her towards us. She had her mask pulled down below her nose. I still tried to reserve judgement. But THEN SHE STARTED COUGHING AND NOT COVERING HER MOUTH WITH HER MASK STILL PULLED DOWN. The staff is not trained and not trying to protect themselves or the patients. I'm immunocompromised and care for my senior father and I go no where. If I get Covid it was at Labcorp in Arcadia. read more

This location is located in the back building of this medical plaza. There is another Labcorp in the same area Make sure you go to the right building. They are appointment only on Saturday! They did accept a walk in though, but I believe that does not always happen. If you show up earlier then your appointment time, they will take you. Took 30 minutes after my appointment time to get called in. They work a lot slower compared to other Lapcorps I have been to. If bloodwork is for a child, make sure you select pediatric blood draw. Only certain staff can draw children blood. They needed 2 people to draw my sons blood. The first person tried and was terrible. Could not find his vein and poked anyways and started to fish for a vein with the needle in his arm for like 30 seconds. I had hold my son in agony. If you cannot find a vein, do not poke and prey it works. So stupid that they would do that. They had to poke his other arm afterwards. Second person was able to find a vein after a few seconds. Poor baby had to suffer two pokes. I am sure the staff here rotates but the staff on duty during my visit were no good. read more

Wow! Poor customer service from Monique! Very dismissive...tone hand hand gestures...and rude!