Dr Sun is amazing. I had to get a breast biopsy and she and her staff are caring and helpful.read more

Zero star. Unacceptable behavior.... Front desk/ check in…read morestaff is rude, particularly ones that speak Vietnamese and Cantonese. Management needs to train their staff on professional communication and clear understanding on what documents are needed from patients.

The office staff was efficient. Technician was on time, friendly and helpful. Office waiting area…read morehas a lot of seating. There's lots of parking in the rear.

Terrible experience and poor service…read more I went to my orthopedic doctor appointment today and brought the MRI CD from this DMG location with me. My orthopedic doctor told me the CD was empty and that there was no report on the disc at all. He suggested that I go back to DMG to either ask for a refund of the $15 fee or at least get a printed copy of the report. I arrived at DMG around 2 PM. Unfortunately, the staff members were not very helpful or friendly. They simply told me to sit and wait while they checked the issue. I had another appointment at 3:30 PM, so after waiting for about 30 minutes with no update, I had to go back and ask what was going on because I didn't want to miss my next appointment. They told me they were making a new CD and that I needed to give them time. I explained again that I had another appointment at 3:30 PM, but they just kept telling me to wait. Eventually, they gave me a new CD, but honestly, I didn't want to risk another problem. So I asked if I could also get a printed copy of the MRI report in case the CD still didn't work. The staff member initially told me they don't provide paper copies. I was confused because clearly they are able to send the report to my family doctor, so why can't I, as the patient, get a copy of my own report? After going to the back office, they finally gave me both a new CD and a printed copy of the report. But honestly, why is asking for my own MRI report treated like I did something wrong? I was sitting there waiting for over an hour for the CD after the MRI screening in March 2026, and ended up they gave me an empty CD? Does it make any sense?

It was easy to make an appointment and the office was clean. Staff was nice. Parking available on…read morethe street.

Got same day appt. Was in and out in 25 minutes. Walked out with images on CD. Went straight to…read moreShriners. The sports medicine Doctor was happy that I already had the images. $250 cash totally worth it.

Shout out to this location from the moment I booked the appointment, to the time I went for my…read moreappointment. Everything was seamless and hassle-free. I was worried after seeing the poor ratings and hoping my experience will be okay. Thankfully it was more than okay! When I called to book an appointment, I spoke with a nice staff (forgot her name) and she booked my appointment after checking I was in the system and obtaining my insurance information. After booking, I received a text message to complete some forms prior to my appointment - which took a few quick minutes. Appointment is approaching within a few days, I get a text with address info, my appointment date and time and what my copay will be. Plus, to confirm my appointment. I forgot about this text and they called me later that day for verbal confirmation. The appointment day comes and I have an early 9am morning appointment. The reminder does mention to come 20 minutes earlier. Parking in the morning is okay, but I can imagine it getting full for afternoon appointments. They open at 9, but people are there before 9 because 1st come 1st serve basis for their X-RAYS, etc. but for US it's by appointment, so I was seen right at the dot after checking in. I did have to fill out a form to provide my updated address and also paid for my copay before going in. The US technician was Sage and she was friendly, quick and got me out in 15 minutes. No frills! Overall, a positive experience and I believe they are trying their best to serve their customers to their best of their ability. Imaging centers always have a wait but I'm so glad they honor the services that has appointments scheduled!

This place is unorganized and the MRI tech lola is racist towards asians. She treat everybody like…read morewe dont speak english and doesnt have customer service skill what so ever. Handled my mom all rough like a dog, not a human being. Didnt even explain that the solution will be cold, she insert the iv and didnt even say what for, what to expect. She is rough and threw my mom hand and scolded at my mom. Worst service ever. Mind you, after laying down, she gets dizzy because of position change, and she said YOURE DONE. DONE, GO NOW. She need to wait and be patient because if my mom gets vertigo, will she be responsible? She didnt even explain that she needs to drink lots of water to flush the iv out.

I've been to this medical imaging center twice now, and both times I've had a great experience. The…read morestaff is professional, courteous, and made me feel well taken care of from start to finish. One thing to note--it's a walk-in facility, so wait times can vary depending on how busy it is. That said, both of my visits were handled efficiently, and the team kept everything moving smoothly. The equipment is very clean and clearly well-maintained, which adds a lot of peace of mind when you're getting imaging done. Overall, a very positive experience and I wouldn't hesitate to return if needed.

Terrible scheduling experience and terrible customer service. Person on the phone couldn't have…read morecared less. Would not recommend.

This place is a slum. It's dirty and is unsanitary…read more I had an appointment and wasn't informed that I needed to drink 48 ounces of fluid prior to arrival. Wasted my time, gas, and energy going to this cest pool. Avoid this place at all costs. Find another facility.

Ct scan. They are very rude. They treated me like a F student in the military school. Screaming…read moreand scolding me for payment!!!

Went to get a sonogram on Monday afternoon. I was greeted by John he was very pleasant , he made it…read morevery easy to sign in. There were 2 young ladies Donna and Rosa who took me back to the exam room. They were both very helpful and courteous. Thank You so much for having a Great staff at RadNet Imaging Arcadia!!!

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

First Time at this location. Check in was great the girl at the front desk was nice. She took me to…read morethe back waiting room and maybe waited 10 minutes. And the tech was great. Waiting room was clean. The other location San Gabriel and Monterey park is crowded, messy, long wait time. Not friendly at check in time.

Part of the Diagnostic Medical Group of Southern California, they specialize in mammograms,…read moreultrasounds, and xrays. DO NOT come here late. I've watched them turn away people for being 10-15 mins late. They're nice to the people that get here on time. Though, I have to say... they didn't see my mom till 10:25am when our appt was 9:45am.

Today went to get a screening today and came across the most amazing staff. Unfortunately I didn't…read moreget the two ladies in the front office when you walk in to this MRI department, but i did get Jacob's name. Jacob was the tech that did the imaging and he was very kind and helpful. He had a great disposition! Keep up the great work! I felt a strong sense of relief and I felt comfortable and cared for! KM

Office experience-NOT GOOD, FAIL! I was late for a 2:30pm…read moreappointment & had to be there at 2:10 or 2:15. It was supposed to be a 25 minute drive but it took me almost an hour due to traffic & road construction. It also took another 10 minutes or so before I got called to the front desk, the line was too slow. THEIR FRONT DESK SYSTEM NEEDS TO IMPROVE. I was already stressed out because I fasted, was very thirsty, was in pain & was late. I don't think a patient who needs to have an important ultrasound done would purposely be late for this appt. The front desk person who helped me, right away "SCOLDED" me for being late. I was already on edge to begin with. As I was explaining why I was late even if I DID GIVE myself plenty of time, 1 hour, to get there at 2:10pm she took on this condescending manner towards me & continued to lecture me as if I were a child. She said "that's why you have to give yourself a plenty of time for the appointment." DUH!!! I live 15 miles away, gave myself an hour or so to get there. In short, appointment was cancelled. Unfortunately, sometimes s**t happens! I prepared for it, I fasted, didn't have any water & certainly did not foretell that there would be road construction & traffic. Maybe next time I will give myself 2 hours to get there. Also, I worked as a front desk receptionist too & in customer service before & the attitude she had was/is absolutely not acceptable. I was not able to get her name because I was very upset. She was the young asian girl/lady with long black hair. She needs to be very careful & considerate to patients. She has no idea what the patients are going through. I am not asking for extra understanding, patience & consideration. I am asking for respect. I am always understanding & patient with front desk people like her because I know the nature of their job. I have never complained nor was I ever rude to any medical front desk receptionist ever! This lady or this girl had attitude & was condescending to me. I called her out & she said she wasn't condescending, just explaining. Yeah right! I just wanted to get out of there right away so I was not able to get her name. If she does not understand the nature of her job, the nature of the industry she's in, what it takes to deal with PATIENTS, perhaps she needs to undergo more training or get another job. She is dealing with people that may have a lot of pain AND or serious medical conditions, the last thing we need is to be scolded. I am not going back there and deal with rudeness. 1 star because their front desk system is/was INEFFECTIVE and since I was not able to interact with anyone else but her & IT WAS NOT GOOD.

Got here at 240pm it is 4pm and still have not been called yet. They say the dr did not write the…read morereferral correctly but I was never notified at all until I questioned the wait time. I called the Dr's office to confirm that they faxed it over correctly and sure enough they said they did but the office claims they did not get it. So if I had not asked about why we are still waiting, we would be waiting even longer. To top it off after they finally got the referral with the wording they want, they did not time stamp it 20 min after causing further delay. My poor 81 yr old mom waiting for more than 1.5hrs is really unacceptable

Initially gave them 5 stars due to how easy it was to set up an appointment and got it done ASAP…read more The reason for the 1 star update is because they messed up the MRI report that was sent to the doctor, which resulted in my case being delayed.