The office staff was efficient. Technician was on time, friendly and helpful. Office waiting area…read morehas a lot of seating. There's lots of parking in the rear.

Terrible experience and poor service…read more I went to my orthopedic doctor appointment today and brought the MRI CD from this DMG location with me. My orthopedic doctor told me the CD was empty and that there was no report on the disc at all. He suggested that I go back to DMG to either ask for a refund of the $15 fee or at least get a printed copy of the report. I arrived at DMG around 2 PM. Unfortunately, the staff members were not very helpful or friendly. They simply told me to sit and wait while they checked the issue. I had another appointment at 3:30 PM, so after waiting for about 30 minutes with no update, I had to go back and ask what was going on because I didn't want to miss my next appointment. They told me they were making a new CD and that I needed to give them time. I explained again that I had another appointment at 3:30 PM, but they just kept telling me to wait. Eventually, they gave me a new CD, but honestly, I didn't want to risk another problem. So I asked if I could also get a printed copy of the MRI report in case the CD still didn't work. The staff member initially told me they don't provide paper copies. I was confused because clearly they are able to send the report to my family doctor, so why can't I, as the patient, get a copy of my own report? After going to the back office, they finally gave me both a new CD and a printed copy of the report. But honestly, why is asking for my own MRI report treated like I did something wrong? I was sitting there waiting for over an hour for the CD after the MRI screening in March 2026, and ended up they gave me an empty CD? Does it make any sense?

Shout out to this location from the moment I booked the appointment, to the time I went for my…read moreappointment. Everything was seamless and hassle-free. I was worried after seeing the poor ratings and hoping my experience will be okay. Thankfully it was more than okay! When I called to book an appointment, I spoke with a nice staff (forgot her name) and she booked my appointment after checking I was in the system and obtaining my insurance information. After booking, I received a text message to complete some forms prior to my appointment - which took a few quick minutes. Appointment is approaching within a few days, I get a text with address info, my appointment date and time and what my copay will be. Plus, to confirm my appointment. I forgot about this text and they called me later that day for verbal confirmation. The appointment day comes and I have an early 9am morning appointment. The reminder does mention to come 20 minutes earlier. Parking in the morning is okay, but I can imagine it getting full for afternoon appointments. They open at 9, but people are there before 9 because 1st come 1st serve basis for their X-RAYS, etc. but for US it's by appointment, so I was seen right at the dot after checking in. I did have to fill out a form to provide my updated address and also paid for my copay before going in. The US technician was Sage and she was friendly, quick and got me out in 15 minutes. No frills! Overall, a positive experience and I believe they are trying their best to serve their customers to their best of their ability. Imaging centers always have a wait but I'm so glad they honor the services that has appointments scheduled!

This place is unorganized and the MRI tech lola is racist towards asians. She treat everybody like…read morewe dont speak english and doesnt have customer service skill what so ever. Handled my mom all rough like a dog, not a human being. Didnt even explain that the solution will be cold, she insert the iv and didnt even say what for, what to expect. She is rough and threw my mom hand and scolded at my mom. Worst service ever. Mind you, after laying down, she gets dizzy because of position change, and she said YOURE DONE. DONE, GO NOW. She need to wait and be patient because if my mom gets vertigo, will she be responsible? She didnt even explain that she needs to drink lots of water to flush the iv out.

Dr Sun is amazing. I had to get a breast biopsy and she and her staff are caring and helpful.read more

Zero star. Unacceptable behavior.... Front desk/ check in…read morestaff is rude, particularly ones that speak Vietnamese and Cantonese. Management needs to train their staff on professional communication and clear understanding on what documents are needed from patients.

It was easy to make an appointment and the office was clean. Staff was nice. Parking available on…read morethe street.

Got same day appt. Was in and out in 25 minutes. Walked out with images on CD. Went straight to…read moreShriners. The sports medicine Doctor was happy that I already had the images. $250 cash totally worth it.

First Time at this location. Check in was great the girl at the front desk was nice. She took me to…read morethe back waiting room and maybe waited 10 minutes. And the tech was great. Waiting room was clean. The other location San Gabriel and Monterey park is crowded, messy, long wait time. Not friendly at check in time.

Part of the Diagnostic Medical Group of Southern California, they specialize in mammograms,…read moreultrasounds, and xrays. DO NOT come here late. I've watched them turn away people for being 10-15 mins late. They're nice to the people that get here on time. Though, I have to say... they didn't see my mom till 10:25am when our appt was 9:45am.

I understand that this office is very busy but it is because they have so many patients and give…read moresuch good care. I'm a retired nurse and appreciate the quality of care I receive from this cardiologist group. Just remember that the staff is kind and patient. When your Doctor visits you he will take his time with you.

Our first time with SCHC for a second opinion and DEFINITELY transferring into the practice. Dr…read moreSteven Chan spoke with my dad in fluent mandarin and provided us with evidence based plan of care (this is MUCH appreciated). That was QUALITY care!!! The staff moves patient along with efficient. The front office check in was straightforward. I can definitely see that the practice is thriving and busy (and this is very reassuring). I would recommend if there are peoplw strapped for time to perhaps get the first appointment of the day. Out appt was 8:30 am and left 10:00. On the way out, the waiting room was PACKED!!! Also, to be fair, when there are other people who were called in earlier (when you checked in EARLIER than them) most likely they are seeing other providers (the office has several nurse-practitioner). I personally do prefer to wait for the physicians.

Walked into this facility which is APPT ONLY. I signed in via the kiosk and the wait room was a bit…read morebusy. However, the registration desk/lab techs were nice, courteous, and very helpful. They even helped a customer who didn't have their shx together coupled w a language barrier. That was above and beyond in any lab or outpatient facility. Care quality - blood draw tech was helpful and I only needed one poke so I was in and out real quick. Appreciate that too!

My parents had an appointment today. Appointment was confirmed by Labcorp…read more But place is closed. There were other walk-ins waiting earlier. Management needs to hire additional staff if this is staffing issue. Stop being stingy.

I'm very disappointed with my recent experience at Quest Diagnostics. I arrived as a walk-in, sat…read morein the office while no one was being served. Checked in with one person ahead of me. Despite there being no patients called back, we weren't not seen. Strangely, the next appointee walked in and was acknowledged while we were still waiting. It was frustrating to be overlooked when the office did not appear busy. Their on screen patient log shows "0" being served. Timeliness and basic acknowledgment of patients should be a priority, especially for those who make the effort to arrive on time. I hope this location improves its organization and customer service moving forward. Waste of my time.

I was ready to wait an hour or two but was pleasantly surprised! Walked in today on a random…read moreThursday at 10:30. There was one person who had an appointment checked in. I was the first walk-in. Waited 10 min. The whole kiosk situation isn't that bad. Phlebotomist was super nice and efficient. She was also super skilled, didn't hurt at all!

Went to get a sonogram on Monday afternoon. I was greeted by John he was very pleasant , he made it…read morevery easy to sign in. There were 2 young ladies Donna and Rosa who took me back to the exam room. They were both very helpful and courteous. Thank You so much for having a Great staff at RadNet Imaging Arcadia!!!

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

No wait on a Tuesday afternoon around 4pm. I was in and out pretty quickly. The nurse who took my…read moreblood was very quick.

I would've put 1 star because in the morning and right after lunch, you can wait almost 2 hours…read more The waiting room itself isn't clean, the bathrooms are worse and the front desk staff aren't the kindest. There was 1 odd experience where the front desk staff asked me to pay $10 cash (no one else was there) for my blood draw, when I NEVER paid before or after that 1 scenario. My insurance didn't change either so it seemed a bit weird... The staff that draws blood are usually kind, patient (even if there's a lot of people) and are efficient. After visiting almost weekly, I found that arriving between 2:30-3:30pm was optimal because there's no one there and you're usually seen immediately