Had a better experience here a couple weeks ago for an MRI. Place is crowded as usual. I didn't…read morewait as long as other patients since I had an appointment, and X-ray only allow for walk-ins. Place needs a better system to accommodate for walk-in's though. They apparently switched to a new system, and for some reason my mom kept receiving notifications to complete some forms. The website link they made me fill out also doesn't work either. Good try though. The lady who handled my MRI paperwork was quite nice. She didn't give me issues for forgetting my insurance card and allowed me to email it instead. MRI tech was also polite too. Was at the center for 45 mins tops to get my cabeza screened. This place still has its flaws and one of the few imaging centers in sgv that accepts medi-cal recipients. If anyone has the option to, I'd recommend to go elsewhere. Huge 180 from my visit from several years ago where front desk staff were extremely rude.

Terrible service! Rude front office staffs!…read more All staffs are not trained well and awfully ruined to their patients! They think they are the only testing labs in the community so they think they entitle to treat every patients rude and disrespected! It is my doctor's choice within their network to use them . If i have a choice i wont use unprofessional service when they are in a professional field. I asked her to let me talk to the manager , she said no. Just come back another date she that set my new appt without letting me know when i thought she checked me in for my appt. I drove an hour drive to here and i did called her and said because the freeway i came from have accident in the front so traffic will be 10 mins late when i arrived she get my ins card , id and i thought she checked in and she went yo back office and dont say anything then come up and said see me next time. She literally wasted another 10 mins and she blamed on me. She could have tell me and dont check me in and wasted my time and said dont see me! What a shame when you are in professional setting and act so low! Worst is another lady came over yelled at me too! I said what the heck? The security was good shaking his head how they treated me! No mercy and treating patients extremely horrible and terrible! Feel sorry for the owner of the business that have terrible staffs mistreating his customers

Shout out to this location from the moment I booked the appointment, to the time I went for my…read moreappointment. Everything was seamless and hassle-free. I was worried after seeing the poor ratings and hoping my experience will be okay. Thankfully it was more than okay! When I called to book an appointment, I spoke with a nice staff (forgot her name) and she booked my appointment after checking I was in the system and obtaining my insurance information. After booking, I received a text message to complete some forms prior to my appointment - which took a few quick minutes. Appointment is approaching within a few days, I get a text with address info, my appointment date and time and what my copay will be. Plus, to confirm my appointment. I forgot about this text and they called me later that day for verbal confirmation. The appointment day comes and I have an early 9am morning appointment. The reminder does mention to come 20 minutes earlier. Parking in the morning is okay, but I can imagine it getting full for afternoon appointments. They open at 9, but people are there before 9 because 1st come 1st serve basis for their X-RAYS, etc. but for US it's by appointment, so I was seen right at the dot after checking in. I did have to fill out a form to provide my updated address and also paid for my copay before going in. The US technician was Sage and she was friendly, quick and got me out in 15 minutes. No frills! Overall, a positive experience and I believe they are trying their best to serve their customers to their best of their ability. Imaging centers always have a wait but I'm so glad they honor the services that has appointments scheduled!

What a rude encounter after walking inside this morning. I didn't even hear a greeting. The first…read morewords the gal working in the front desk said was to see my ID, ask for my appointment time, then payment plan with either cash or credit card. She looked unhappy! It was funny though, but yet still annoying. The front desk at the x-ray department in the same building is much nicer when I went for X-rays. Anyhow, this diagnostic office have to separate departments. X-rays in front of the building, and MRI in the rear. I don't know why this place is always so busy with people. Are they that busy that they don't need your business anymore, therefore they're so mean? Not sure, but seems like it. Their technicians are more friendly. Very professional about what they're doing. Also very careful about you not getting radiation nor a shock. Each room is equipped with a machine for x-rays or mri. It's also well ventilated. Parking is bad horrendous. The parking lot is small, and is usually filled. I'm glad a security guard keeps an eye out. Overall, the staff does their jobs accordingly. I just don't understand why the front desk people are always so mean and rude. We get anxiety coming here, and unfortunately they make it worse. I've Been here a couple times already for both x-rays and an mri. Not a pleasant environment place to be. It's too hectic from both the office staff and the people. Thank goodness the technicians are nicer.

very nice family support. Canada is very own and also make yourself a Shopify if you're a business…read moreowner..

The staff was extremely rude and unprofessional. The facility was dirty, poorly maintained, and…read morerun-down. The overall condition of the place was unacceptable for a medical clinic. I would not recommend this facility to anyone seeking a clean, professional, and respectful healthcare experience.

I had to come in for an MRI on my hip in my back. I had some anxiety coming in, but the guy made…read moreme feel more relaxed and at ease when it came time to actually having the MRI done. I like this place better than Kaiser. Their MRI is different. It's not as enclosed as Kaiser's so you feel like you could breathe a little bit better. You know you're not trapped. They really want you to be comfortable and I appreciate that. They gave me earplugs, a mask to wear over my eyes, they had good music playing, not only that but they check in on you often. I felt well taking care of, and I appreciate their service. I think my favorite part was that it was late at night. I didn't have to deal with any traffic at all. Love that. It is located on a fast street. When approaching, you should slow down otherwise you could end up passing it.

I had a lumbar spine MRI completed at the San Gabriel location. My doctor was upset because the…read moreradiologist hired by Prime Imaging did not include all the injury information displayed in the MRI. Thank God that Kerlan and Jobe Dr Chon is thorough and cares about reporting the proper information regarding injuries . My Doctor was able to report what he visually seen in the MRI and the Prime radiologist had to revise his initial findings. With this in mind do you really want to go to a place that doesn't properly read the images? Injury damage equals treatment and possible compensation. I wouldn't go back to Prime .

Came here on a walk in last week to get an X Ray done, I did a walk in early morning because I…read moredidn't have time to make an appointment, they do take walk ins so it's super convenient. Walked in to the facility and I was welcomed by all the front desk staffs, it only took me less than 10 mins to sign in, give them my information and take the actual X Ray. The staffs are extremely helpful and nice, the X Ray technician was very polite as well. My report was ready in 2 and half days, while being promised it might take 3-5 days. So I'm extremely satisfied with the rate they get things going so I don't need to sit around and wait for my results forever. The whole facility is very clean and quiet, parking was convenient located in the rear of the building. This is definitely going to become my regular imaging place.

Sometime April 24 I went to this facility around 3;45 pm. The front desk staff was very tactless…read moresaying they cant do the test anymore coz they are closed. She must tell in a nice way to pacify me. Gas is very expensive nowadays. I have reported this matter already but I havent received any response to my complaint. I did not get the name of the lady at the front desk. I have been to other DMG facilities but all were nice except that person. I donrt want her to lose her job but she must be reprimanded for her behavior. Thank you! The one who did the xray to my husband last April 27 was very nice.

Beginning in the summer of 2025 on or about late June or early July, I developed a severe case of…read moreshortness of breath. Just walking from my carport to my front door with a few groceries or even vacuuming my condo unit resulted in my being out of breath ... definitely not normal! As most people would do, I went to my primary care physician to report my alarming condition and he referred me to both a pulmonologist and a cardiologist/interventionist. What follows is a layered narrative of my nearly 1-year journey to determine the cause of my shortness of breath. Like many things in my life script, I was very fortunate to be paired with a cardiologist / interventionist named Dr. CHRISTINE S WONG at the Southern California Heart Centers. She began her investigation into my alarming issue with a simple echocardiogram which revealed that I had an injection fraction of 40% - 45% which was alarmingly low since a normal ejection fraction is 55 - 70%! Over the ensuing months, which followed, Dr. Wong undertook a studied, focused and dedicated effort to determine the specific root and cause of my condition whether it was based on pulmonary issues or heart issues or perhaps a little of both. With a gravity of purpose, and the immediate prospect of a successful execution of an angiogram, she was able to determine that the valves in my heart were basically free of plaque buildup + any other particulate matter, which could almost be expected for a patient at age 69 - 70. With great articulatory precision in language, Dr Wong clearly explained the purpose of each and every procedure and the reasons why each and every step was necessary in determining the alarming cause of my shortness of breath, even for the most minor of physical activities. After this visit, she prescribed 3 medication's, which were meant to make my heart work less and have the peripheral result of also reducing my blood pressure though that was never an issue for me. Next on my plate of extensive tests was an MRI of my heart which she conveniently arranged for me at the UCI Health Campus in the city of Orange, which is only a short 20 minute drive from my home in Seal Beach! The results of my MRI were eye-opening as they revealed my ejection fraction had gone from 40% - 45% almost a year ago up to a very healthy 61% and it was manifested by my not being out of breath anymore for even the most minute of physical activities! At every step of the way Dr Christine Wong has operated clear of eye, strong of voice, sound of mind and steady of hand both literally and figuratively! As of today, Sunday, July 5, 2026 my heart medications have been reduced to one which is Entresto. My ejection fraction is holding steady in the 60% range as my heart has arguably returned to "normal" whatever normal is! The cause of my shortness of breath was determined to be most likely a virus, which had infected my heart causing it to work less efficiently. By prescribing the pills that Dr. Wong did for me, it allowed my heart to work less hard while my body's immune system spent more time fighting off the virus which took months to do so, but with a very successful outcome! The quality of care I have received from Dr Christine Wong is a "10+" and I stand up and cheer as one and yield to no one in my limitless praise of Dr. Wong's skill as a licensed physician and surgeon! My only concern was the crowded clinic that I always encountered at the main Southern California Heart Centers office in the city of San Gabriel which had a flood of standing room only patients many from a background of reduced circumstances. That concern was eventually addressed as I now see her in the far less crowded Arcadia satellite office, which is next to my hometown of Monrovia; each and every visit has now been a pleasant one where my appointment times are generally met and if she is late in seeing me, it's never for more than 5 or 10 minutes. It's never like what I used to experience at the main office in San Gabriel, where seeing Dr Wong an hour to an 1 1/2 after my appointment time was not unusual! I highly recommend interventionist Dr Christine M Wong in the strongest terms possible given the size, scope and scale of my initial condition, which has now been nearly 100% resolved to a positive outcome, resolution, and conclusion! --

My father is a 91 year old cardiac patient. We waited 85 minutes for our appt and eventually left…read more We were left alone in one of the hallways with no one checking on us. I find it unacceptable to allow senior heart patients to wait that long without having the decency to check-in with us, or better yet, reschedule us if they are that slammed with patients. Even the DMV treats us better since they at least tell us how many people are ahead of us with their little number tags. Go elsewhere.

I wasn't able to make an appointment online despite showing that there were available times…read more(perhaps due to a glitch), so I walked in and only waited 5 minutes. Arlene was incredibly accommodating and friendly, especially since I came in 10 minutes before closing and she was the only one working. I was in and out in less than 10 minutes as a walk-in patient! Would come again

My parents had an appointment today. Appointment was confirmed by Labcorp…read more But place is closed. There were other walk-ins waiting earlier. Management needs to hire additional staff if this is staffing issue. Stop being stingy.

I had such a positive experience at Quest Diagnostics! I seen pretty quickly and barely had to…read morewait. Wilfred drew my blood and was wonderful. I was a little nervous, and he was incredibly kind, patient, and reassuring, talking me through the process and making me feel comfortable. I had a very large bloodwork order, and he even suggested breaking it up into two visits so it wouldn't be too much on me at once. I really appreciated that he was looking out for my well-being rather than just rushing through the order. He was knowledgeable, professional, and genuinely caring. I felt like I was in very good hands. Thank you, Wilfred, for making what could have been a stressful experience so much easier!

I do not recommend anyone here for any test.... I often get…read morea big bruise after blood test. And they do NOT follow scheduled appointment! Waited and waited, excuses and excuses....

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

Highly recommend this place for services you cannot find anywhere else. Came in for an MRI for two…read moreareas and one was canceled by the insurance company, which was frustrating. Thankfully John was super helpful in helping me understand what happened. He was patient and kind. I hope they promote John because he really went above and beyond. The office is clean and the scan is fast. The techs are nice and helpful. While I was there I spotted a flyer for an AI mammogram scan. I was told you can bring in your scan or do it there and pay $40 to run it through AI to scan and detect cancer. I definitely will be utilizing this service. I'm at risk for breast cancer and have to be tested every 6 months and this service would be a game changer for an earlier diagnosis. Once I do the service I will update my review.

I would've put 1 star because in the morning and right after lunch, you can wait almost 2 hours…read more The waiting room itself isn't clean, the bathrooms are worse and the front desk staff aren't the kindest. There was 1 odd experience where the front desk staff asked me to pay $10 cash (no one else was there) for my blood draw, when I NEVER paid before or after that 1 scenario. My insurance didn't change either so it seemed a bit weird... The staff that draws blood are usually kind, patient (even if there's a lot of people) and are efficient. After visiting almost weekly, I found that arriving between 2:30-3:30pm was optimal because there's no one there and you're usually seen immediately

No wait on a Tuesday afternoon around 4pm. I was in and out pretty quickly. The nurse who took my…read moreblood was very quick.