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    Quest Diagnostics

    2.3 (82 reviews)
    Closed Closed
    Updated 2 months ago

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    The only customer service available is a check in computer

    "We welcome walk-ins" more like, "We welcome walk-ins to wait 2-3 hours" people arrived 1 hour to 30 minutes before their appointment time and they even get to go in first. I'm the first one as walk-in for the day is 10 am and no call at all. There are other 5 people as walk-ins. They will wait another 2 hours after me for sure. I'll not coming back here anymore, you shouldn't neither.

    Empty desk
    Mered T.

    Only one lady to host and do labs, which has me sitting here for an hour and half and still no service! 30 minutes before they close! Why would you take on customers and there is only one lady in the office?? Dumbfounded!! Still waiting!! Yup came out and said sorry after having me sit here for 2 hrs! That's exactly why you need a person in the front to set your expectations so that you can make other plans! Plain stupid! Please avoid this place if you need professional service l!!

    I'm now at QUEST for my bloodwork.

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    Quest Support

    Thank you for sharing this feedback, Seon!

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    Hi Ej- Thank you for taking the time to share this feedback!

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    Thank you for sharing your experience, Pamela!

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    Review Highlights - Quest Diagnostics

    I appreciate the fact that they like to make small talk with me while I get my blood drawn.

    Mentioned in 8 reviews

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    Quest Diagnostics - Walk in info July 2024

    Quest Diagnostics

    3.0(70 reviews)
    3.7 mi

    I recommend this lab highly. Yesterday was my first visit to this location. Everything went very…read moresmoothly. Marta drew my blood. She is the best phlebotomist I've ever experienced!!!! I donate blood often to the Red Cross and I had blood tests for many years (I'm 67). It is often difficult to do my blood draw because I have rolling veins. Martha did it easily, quickly, on the first try with no pain or jabbing and no bruise!!! She is friendly and highly professional.

    This place needs some serious organization. From having someone help people at a kiosk for check in…read moreor better yet get another kiosk. Another thing is a lot of walk ins were seen before people with an appointment. I had to wait 2+ hours to get blood drawn. This facility needs to be ran more appropriately. And there is accessible water in this unit number. I was looking at the elderly waiting with me and it's terrible that there wasn't accessible water. Overall, I do not recommend a place that doesn't take care of its patients, show a little compassion for elderly that are trying to check in on the kiosk. This place is horrendous. I would suggest going to the Quest in Arcadia which has much more workers, bigger facility and you get in and out of there according to your time of appointment. In fact I was seen about 45 minutes before my appointment time.

    Photos
    Quest Diagnostics - Jankety self check machine with no one to help other than the one single worker, Ben, who is definitely NOT in a good mood

    Jankety self check machine with no one to help other than the one single worker, Ben, who is definitely NOT in a good mood

    Quest Diagnostics - Front door July 2024

    Front door July 2024

    Quest Diagnostics - No bruise ! 4 hours after my lab draw!

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    No bruise ! 4 hours after my lab draw!

    Labcorp - Panoramic view inside

    Labcorp

    2.5(151 reviews)
    3.3 mi

    I had trauma from redcross.. they kept poking my veins and gave me biggest bruise. Labcorp made the…read moreblood draw run smoothly. My stars are for the male phlebotimist on friday. (5stars) The male phlebotimist at labcorp was amazing he talked to distracted me from the 6 vials of blood that had to be drawn. Definitely made it less scary. It didnt hurt too much when i got poked either. After 12 hrs, i have 0 bruising. Not even the slightest purple mark. Amazing! He also told me its okay to drink water and black coffee. I thought i couldnt drink or eat anything at all. But i will know for next time so im not dehydrated. I wished i caught his name. This is in the basement. I didnt have an appointment and came in around 12:30 to do blood work. They have kiosks where you check in. There were about 4 or 5 people ahead of me. I was called and the front desk gave me a cup and said you can do it now while you wait. Not knowing what she was talking about.. I told her i didnt think i could poop atm but it was just a urine sample. Bathroom didnt have much towels or toilet paper but at least they had them. After i waited about 20 minutes to get my blood drawn. (-1 star cause i was confused but my brain mightve been off) I couldnt find out where the basement parking was but i was probably on the wrong side. I found the physicians and handicapped parking lot.

    DO NOT GO HERE. Unless you schedule your appointment 2-3 months ahead. IF theres a line of 10+…read morepeople for walk in. DO NOT GO. They will not see you. I went on Tuesday, they told me i will be seen, then another worker told me that I actually will not be seen after waiting another hour. 4 hours waiting for nothing. The quality of their service is NOT up to standard. Other locations are way better than this specific Labcorp. They do blood work and drug test, cool i guess. But 4+ hours and no validation for parking is insane. You will lose your mind and money trying to get in.

    Photos
    Labcorp - Lies

    Lies

    Labcorp - Office

    Office

    Labcorp - Line out the door and confused customers.

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    Line out the door and confused customers.

    Labcorp - Very unprofessional to just post this when patients have a difficult time walking to this location just to get turned away.

    Labcorp

    3.0(89 reviews)
    4.2 mi

    The parking lot for this building is huge and can be confusing, with so many buildings that it's…read moreeasy to lose your bearings. I actually called the office to make sure I wouldn't get lost, and the receptionist who answered was incredibly sweet and reassuring. She even tried to help guide me to the right place. The office is located on the third floor in Suite 303. Once you walk in, you simply check in if you have an appointment and then take a seat. I waited about 15 minutes before being called, which wasn't bad. The person who did my blood work was very kind and gentle. The facility itself is quite cold, so I recommend bringing a jacket. Other than that, the whole process was smooth and easy, and my results came back within a day. I really appreciate that you can check your results online and that they provide clear explanations for each value with a color-coded sliding scale--it makes everything very easy to understand. Overall, this location is so much better than the one in Alhambra, which was always a mess. From now on, I'll definitely be coming here instead.

    Terribly unorganized. Don't bother making appointment you will be waiting in a tiny crowded waiting…read moreroom over an hour even with one. The man in the front with the long hair was rude and dismissive with several people asking questions when I was there on 5/8/26. Patient care requires compassion & sympathy, they DGAF. Take your business elsewhere.

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    Labcorp
    Labcorp
    Labcorp

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    Quest Diagnostics - laboratorytesting - Updated May 2026

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