I'm very disappointed with my recent experience at Quest Diagnostics. I arrived as a walk-in, sat in the office while no one was being served. Checked in with one person ahead of me. Despite there being no patients called back, we weren't not seen. Strangely, the next appointee walked in and was acknowledged while we were still waiting. It was frustrating to be overlooked when the office did not appear busy. Their on screen patient log shows "0" being served. Timeliness and basic acknowledgment of patients should be a priority, especially for those who make the effort to arrive on time. I hope this location improves its organization and customer service moving forward. Waste of my time. read more

I was ready to wait an hour or two but was pleasantly surprised! Walked in today on a random Thursday at 10:30. There was one person who had an appointment checked in. I was the first walk-in. Waited 10 min. The whole kiosk situation isn't that bad. Phlebotomist was super nice and efficient. She was also super skilled, didn't hurt at all! read more

I made an appointment over the phone for a 4K Score Test for 8 am, Monday. Got right in but was told that they closed my noon so the test there would be no one to give to the pick up service. They referred me to the office in Alhambra and all I had to do was to let them know I was at the San Gabriel location and they were sending me over. When I got there, the rude girl said they were not taking walk ins and didn't care as to why I was there. So I made an appointment for the Arcadia office ion Durate. For 1 pm. When there today and was told that it was too late in the day for my specific test and would need to make another appointment. She was extremely rude and wouldn't even stick around to answer my questions and just walked away. I am fed up with quest. I hope i never have to use them again. Wish me luck for my upcoming appointment. read more

"We welcome walk-ins" more like, "We welcome walk-ins to wait 2-3 hours" people arrived 1 hour to 30 minutes before their appointment time and they even get to go in first. I'm the first one as walk-in for the day is 10 am and no call at all. There are other 5 people as walk-ins. They will wait another 2 hours after me for sure. I'll not coming back here anymore, you shouldn't neither. read more

Quest Diagnostics - The only customer service available is a check in computer - Laboratory Testing Near Me - San Gabriel, California

I had a 9:50 appt and arrived 15 minutes early. When I walked in Sandy came and helped me. My appt was fast and Sandy was nice. She explained the follow up process and I was on my way. read more

I had made an appt. for the Huntington location, but, when I got there there was a sign that said, "temporary closed for a week"! I was not notified before my appt. so I wasted time to go there. I then had to make another appt. and got one at the San Gabriel location. When I got there on time, the lab tech peaked out the door and told us patients that she's going to take her 15 mins of break and for us to wait. That's when we realized there's only one person working at this location and there's a room full of patients! That lab tech was so harried that she got impatient with me when I asked her if she got both of my doctors' blood work orders. I know she was doing the best she could, but, Quest should put more workers at this location. This is a Quest problem. read more

Terrible check-in system! My dad's appointment was on 7/21/2025 at 7:40. We checked in on the self Check-in system at 7:30, 20 mins later, found 20 mins later the system didn't go through even through we got a successful confirmation. The ladies that work here were no help either. Very rude and have attitudes. read more

Horrible service!!!! I walked in with my daughter 40 minutes before closing. No one was there.. no patients and no one working in the front! I waited and after finally getting the attention of a tech she said she's not taking any more walk ins.. I been sitting for 20 minutes already and she still had 20 minutes left til closing. If I didn't get her attention I would'nt even have known. Lazy and unsympathetic ... read more

I've never been treated so disrespectfully until meeting Sandy B. She was rude, unprofessional, and made it obvious she didn't want to help. There were still 40 minutes before closing, yet she acted completely inconvenienced that I came in for a blood draw. When I tried to explain what was needed for my specialty labs, she was condescending and dismissive, insisting she knew what she was doing, yet here I am, back for the second time because she clearly didn't. I wouldn't recommend her to anyone. And honestly, the "B" in her name must stand for exactly what you're thinking. Save your time and go anywhere else. read more

After being so nervous and afraid for my five-year-old to get his blood test done one Sandy walked in. My fears went to rest. She was so kind and gentle. Thank you so much, Sandy. read more

I went like a walk in, and register my self on the self checkout machine. It said that I have to wait for 30 to 60 minutes, after that time 2 more walks in arrived and they help them within 5 minutes of wait. When I asked the lady was so rude and said that it was my fault cause I didn't checked in my self. I told her I did it, and then she said than do it again. Horrible service. read more

I went in today for an appointment at 11:40am. I got to the door at 11:47am and checked in on my phone. The door was locked. I knock loudly for a solid 10 minutes. Nobody answered. I could hear noises inside the door and am almost positive someone was in there and ignoring me. Quest has a 10 minute late window policy and I was well within it. Plus, the hours stated online and on the door are 7:30am-noon. Seems to me like someone just wanted to go home early. How completely disrespectful. read more

This location is an embarrassment to the Quest Diagnostics brand. From the horrible, sketchy parking lot with huge pot holes to the cramped waiting room with no AC, there are better locations. I checked in at 9:00 for a 9:10 appointment. The did not call me until 9:25. Wilfred was quick to ask for my co-pay, to which I asked him to bill me. (Always have them bill your insurance first.) I handed him my doctor's orders, to which he said they were in the system and he didn't need them. He proceeded to mess around with the computer for the next 15 minutes saying that the system was wasn't working. He logged in and out about 4 times. Then he left the room for a while without a word. When he returned, first, he said the doctor ordered a test that is best done between 7 am - 9 am. Not my fault it's 9:40. Next, he said my doctor ordered a lot of tests so it would be hard for him to do it because the system was down. Then, he said I could wait around and see if the system came back up or I could make an appointment for another day. To which I said, can I just come back tomorrow morning and you do the blood draw? To which he said, you need to make your own appointment. I can't do that. Thanks Quest San Gabriel, but you have already wasted enough of my day. DO NOT COME TO THIS LOCATION. read more

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All patients are expected to wear a mask too. The staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are also sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several weeks ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment. Parking: The parking lot for this establishment is very small in the front. However, behind the building, there is a bigger parking lot. If both lots are full, just park in the parking lot next to the building and walk on over. The parking spots in all three lots are decent. Staff: The staff here are very kind, funny, fast, friendly, and efficient. The establishment itself is very clean, neat, and tidy. They accept both cash and credit cards. There is no credit card minimum. read more

Appt only no walk ins. Zero walk ins. Kinda confusing bc it will let you sign in and then person from back with be sure to come up at yell at you. Save your time, skip this one. read more

I made an appointment at another location, but noticed that some location have almost no wait time for walk ins. I think whoever in charge of this Yelp page needs to update the hours. I know that this location does not close at 12pm. Their lunch is from 12:30pm to 1:30pm then they open until 4pm! The phlebotomist said that for some reason, the Quest website does not make appointments past lunch time at this location, so this location is practically empty after lunch hours. I was the only one there and got out in ten minutes! So if you do not need to fast, check the wait time on Quest's website & come here after lunch hours. read more

Lady with gagued earlobes was really nice and did a great job doing my blood draw I had an appointment with quest in alhambra but the short girl that works in the alhambra location said "uhh i dont know. we cant take u today i guess, try some other time" so i asked her if i should goto the one in san Gabriel instead and she told me that "nowhere accepts walkins" even though all quests do? anyways i walked into this location in san gabriel and they took me in within like 2 minutes lol read more

Only one lady to host and do labs, which has me sitting here for an hour and half and still no service! 30 minutes before they close! Why would you take on customers and there is only one lady in the office?? Dumbfounded!! Still waiting!! Yup came out and said sorry after having me sit here for 2 hrs! That's exactly why you need a person in the front to set your expectations so that you can make other plans! Plain stupid! Please avoid this place if you need professional service l!! read more

Quest Diagnostics - Empty desk - Laboratory Testing Near Me - San Gabriel, California

My video conference with my dietitian maritza on monday concluded with the need for additional blood work to make sure that it's not more serious. I had a new phlebotomist .... lol and you know what... I can't remember his name. But he continued the basic principle of painless needlework! Lol come on in and try it for yourself! read more

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This place is horrible. The lady who works here (curly haired lady) was extremely rude and purposely made me wait as a walk in patient even tho I had an appointment. She even came out and call out my name and then proceeded to say that was not for me. read more

This place sucks!!!! Wait for them to come out 30 minutes later "This place is appointment only " No signage Phone recording says walk ins welcome read more

this location is garbage. first of all they NEVER answer their phone, i actually dont think this is an option. which is, needless to say, STUPID AF. so my poor mom has been here 3 times already to submit a lab secrement sample & she STILL has not submitted the sample.. so as result, her referring GI Dr who needs these samples, doesnt have anything to work with so she's had to reschedule his appt THREE times already. like this company should be ASHAMED the rude af staff work here. my poor mom is 80 years old & does not speak english. the staff has told her more than once that they can not register "for her" on their ipad. like what does it cost them to do this "favor"??? they'd rather let her stand there feeeling like an idiot, or worse, ashamed that shes not tech savvy & an english speaker?? first time the rude af worker didnt give my mom the pan you clip over the toilet in order to catch the stool. ummm the stool is not to touch the toilet water so how tf can the sample be correctly collected? so my mom is struggling like cray.. smh ;/ she takes this smeared up mess & is told that it is not fresh enough SMFH so why tf wasnt the shelf life explained to her the first time? SECOND time she goes is her bad, we'll admit, but she messed up by forgetting what the non-rude worker said about the shelf life of FROZEN stool... so my mom goes a THIRD time ONLY to ask this question cuz they NEVER EVER EVER answer the damn phone !!! & my mom said that the worker was NOT FRIENDLY nor PROFESSIONAL & was rushing the session.. so my poor moms going next wk to drop off the sample & i still have to re-schedule the appt w/ her referring GI Dr. this office needs an overhaul of their staff. the company also cuz not having the option to speak to humans is the most stupidest ridiculous thing ever. read more

It started hurting the moment she puts the needle in, I knew I'm going to get the worst bruise. The worst experience I've ever had for blood drawn. She should go back to school for more training. read more

Similar to many other reviews, the receptionist is awful. She has a lot of attitude for no good reason. The first time I came for a blood draw, she claimed that she couldn't read my pediatrician's handwriting, so I had to come back another time to get the rest of the tests done. Sylvia or Silvia (forgot how she spelled her name) is very very good at blood drawing. I was left with no bruises and she was very quick! Definitely knew what she was doing. read more

I had my appointment for a general blood draw almost a week ago. The 2 phlebotomists there were efficient and friendly. However, I am extremely disappointed in how my blood was drawn by one of the phlebotomists. The lady already picked an unusual spot to draw my blood from and once the needle was in there, she moved it around until finally blood was filling the tube. It hurt quite a bit but I didn't think much of it. But a bruise developed in the area where she drew my blood a day later. And as you can see in the photo, this is what the bruise looks like a almost week later. I hope Quest sees this review and improves in how they hire/train their phlebotomists. I'm glad I switched appointment slots with my mom last minute, or else she would've had to deal with this. read more

Quest Diagnostics - Bruise after my getting my blood drawn almost 1 week ago. - Laboratory Testing Near Me - San Gabriel, California

I have been here twice for lab draws/ wellness checks and it takes ... sooooo long. They also do drug screenings too. While the staff is professional, my major gripe is the location. The location needs to be expanded or moved to another location. It's just not sanitary for your patients to urinate in a cup in the outside restrooms and bring it back into the waiting room while touching the door knobs into Quest / into the work area in the process. If there is a place to leave your urine cups in the restroom- please communicate that to your patients! It's just gross and god forbid they drop the container in the process of their walk back from the restroom. I had an appointment and still waited 20 minutes. Parking is a hassle; patients park anywhere once the spots are full. (Do fire marshals care about parking regulations?! lol) If you can avoid this location, I would recommend going somewhere else where the parking / wait isn't such a hassle. read more

I received a bill from them and they got BOTH of my first name and last name wrong. The doctor's office submitted my insurance card to them which had my name on it. I called their bill department but they refused to correct it from me and asked me to call the doctor's office to have to initiate the correction. I will follow up again with them in 2 days. As a person who pays the bill (my insurance has a very high deductible), can't I even get the names right on my bill? If they couldn't even get the names right, how could you trust them with your medical test? read more

This place is a nightmare, TONIA SMITH who works there has the worst work ethics - I did a walk in, was told that blood test is by appointment only. I immediately made a call to make an appointment for 10 am. I waited for 1.5 hour, when the time came, even without any other patients being serviced, Tonia Smith purposefully ignored me, without giving any reasons why she couldn't perform the work. Waited till 10:30, still nothing from her. I am so mad about this extremely poor customer services from Quest! Is this person doing this based on race? Or something else? It really bothers me as a patient who simply just want to get a simple blood test done! How can you trust this company to perform any test on your blood with this kind of poor customer service and no respects to people whatsoever! read more

PLEASE DONOT GO TO THIS LOCATION!!!! this staff who name is Christina. I've never seem any staff so rude like her to draw blood from a patient that I'm still bleeding after 20 mins. Is it too soon to have the needle inserted more than halfway through to get the blood out? After I told her why you couldn't be more gentle with that? She actually said it because she wanted to go to the toilet? OMFG....what the terrible service!!! read more

Came here to take a drug screening, the waiting room was full but it was a short wait. They are very swift and efficient! The lot has additional parking spaces in the back. read more

I would give zero star if I can. This location is the place you should all avoid it. I was waiting close to 2 hours with Appoinment. They dont give any instructions or response just tell me to wait outside, not in the car. The walk in patients all get the test done and my appointment is not ahowing up. No one informed or follow up with their system. I dont mind waiting myself, but the 12 mons old baby need the lab done here. This is the second time I am here and disappointed as the first time 3 year ago, no improvement read more

Went to get my blood test.... first off, the building is completely unmarked and hard to find. Secondly, the single person working the desk is dismissive and rude. I would recommend other location, but not this one. read more

I REALLY hope you can draw blood like others not draw so much blood , so I went to other place they normally draw 2 blood , last time I went to quest , I saw it was 6 blood, it made me almost faint away , PLEASE PLEASE , I ask the staff why draw so much blood he said :" cuz your doctor ordered" I went to see doctor, the doctor told me " I didn't order that , they draw blood like that just waste patient's blood , I know they are like that " do you know how painful for me to draw so much blood and you just waste of it ! I hope some one can see this review and change the situation!!! ,, read more

I came into this place pretty nervous due to all the less than stellar reviews, but my doctor told me to go to quest diagnostics and this is the closest one to my house. I actually thought about going to the Pasadena one instead of this one just cause of the reviews, but I figured it's not worth the drive. First of all there's plenty of free parking in the buildings own lot. Right when i stepped in the front desk lady was cheerful and greeted me with a smile. I had an appointment for Saturday at 11:15 and walked in around 11:13. There was no one waiting. FYI THEY TAKE SATURDAY APPOINTMENTS AND WALK INS. Someone walked in after me and asked if they were taking walk ins and they said yes. Anyway, i scanned my qr code that was emailed to me when i made the appointment and the front desk lady pulled up all my info and confirmed it with me and sent me to the back. Literally no wait at all and i didn't have to do anything except scan my qr code. My blood was drawn by Reyna. She was very friendly and skillful I barely felt a thing. I also was thirsty and there was a water cooler with cups that Reyna directed me to and that was nice. read more

So unprofessional customer service. They make customer wait for so long and accuse the customer a lier and scold the customer not paying attention to their name being called. read more

This is for the management, this place is super busy and under staffs. Two ladies with 20 patients, walk-in is impossible. I waited over one and half hours; it's ridiculous. I will not recommend this place to anyone. read more

My first experience with Quest at this location was great!! Contrary to my low expectations...I was in and out within 30 min. I could tell they are a bit understaffed (as usual) but I was called after the 3-4 walk ins before me. I had about a 20 min wait and had my blood drawn right away by Silvia. She was friendly and assured me she was a "professional." I was a bit doubtful given previous bad experiences and being told my veins are hard to find. She got my vein in one go, left barely a noticeable spot where the needle went in, and apologized for the wait. The rooms were clean as well. This good experience could be due to the fact that I went at 11:15 am when they close at 12. I feel like most people crowd there in the morning since they need to fast and the wait gets terrible considering there are only 2 people working doing check in and blood draw. read more

I am not sure why this location got bad reviews. I came to do my urine drug screen and the whole process was quick and painless. The office is nice and clean. There is an ipad that you can check in on. Hector helped me out and was professional and efficient. The only negative was parking was not easy but that is not actually the fault of the lab. The lot is big but the building had so many offices, so the lot was full when I got there. So just plan extra time for parking if you have to go there. read more

Extraordinary technique of drawing blood, no pain, no bruise！ The environment is very clean and tidy ，The staff is also very good，super nice！I'll pick this one next time！ read more

Quest Diagnostics - Extraordinary technique of drawing blood, no pain, no bruise！haha！ - Laboratory Testing Near Me - San Gabriel, California

Parking: Private lot but it can get really packed. I suggest parking between Quest Diagnostics and the hospital. (it is in the Lucky Pharmacy plaza, when you enter it is to the left when). Come with a bottle of water if you are doing a drug test (pee) because it may take a while for you to get served. I didn't think I can fill the cup so I drank some water and waited for 10 minutes. It took them a while to finish up the remaining customers and process my paper work. I needed to pee so badly by then. So maybe when you get there chug some water and sign in so by the time they are ready you are ready. read more