This Quest is in the same building as my doctor's office and near my house, so it's my preferred location when I need to have blood tests done. They are even open on Saturdays, which is convenient. There used to be someone that worked at the front desk and would check you in but that is no longer the case. Instead, you check in at one of the kiosks. I also recommend making an appointment in advance as walk-in appointments are hard to get and the wait will be long. The Phlebotomist that drew my blood on my recent visit was a darling lady named Martha. She was so friendly. Saying "Hi" to everyone and engaging me with fun conversation to keep my mind off having my blood drawn, which I hate. If it were possible to request her each time I would. I was surprised that my results were ready the next day and like that I can review them online. read more

Quest Diagnostics - Laboratory Testing Near Me - Pasadena, California

Made an appointment with a human and I show up and there's no appt and no human to even speak to here. Horrible ... read more

Should not take 7 days for blood work to come back. They can't do their whole job. They get you the basic information within a day or 2 then crickets for over a week. Been since June 1 and I still haven't gotten the full results yet. This isn't the first time, it's every time. We gotta go back to calling idiots idiots again. read more

This is the most unprofessional experience. I set an up appointment to this location, brought my referral that they sent me in my email and the staff were so rude about it being on my phone. They made me go back in the waiting room until they received the email. The staff expressed how long it takes them to receive the email. I brought in another referral that I had in hand and all she did was enter information from it on her computer and hand it back to me but she could take the info from the form on my phone and type it in. This place is ridiculous and here I'm waiting........ the way that she handled it could have been way nicer. Go somewhere else read more

This place used to be the fastest I've have been, with or without appointments. Now they are slower than a turtle. I hope they get back to the fester way. read more

Quest Diagnostics - 4 hours for a walking and 1 hour with appointment. - Laboratory Testing Near Me - Pasadena, California

I had an 08:40 scheduled appointment. Arrived a bit early and the waiting room was full, no seating available. My only purpose was to drop something off. There is no wait room staff. Why did I have to wait an hour to hand your staffer my test? There was another patient who had been waiting since 07:30. They were very upset, and talking aloud complaining. There were patients having conversations on their phone. Go outside and complete your call. Have a staff in the lobby, who can be of assistance. Having to wait for over an hour for a scheduled appointment is absurd. Quest over books appointments. DO BETTER! read more

Didn't realize this location was so close to me either while I was in Pasadena. Turns out they have several locations which make it easy. Appointments are recommended. Some locations open on Saturdays, which I appreciated. Call first to be sure their location is open. I originally called Arcadia but they are currently closed. Martha who took my labwork was sweet. She was professional and welcoming. They are an extremely busy location. Easy check in. read more

This is a review specifically for Maria, who was exceptional! It was the quickest, easiest, most painless blood draw. She is also kind and patient. Thank you, Maria! read more

Terrible service from phlebotomist Lucy (Lisa). She's extremely rude and incompetent. She asked personal questions, didn't change her gloves and didn't even check my ID and insurance read more

Avoid this location at all costs. Staff is extremely slow with what they do. Average patient goes in and 15-20 minutes later they come out. Anytime I've gotten tests done anywhere else it's a maximum of like 5-10 minutes. Have no idea why they are so slow here. Only worth it if you have an appt and live close. read more

I'm knocking off a star because of the limited free parking. It should be against the law to pay to park for any type of medical appointment! Parking* --Street parking is limited. There's a ton of parking lots around. It was easy to find at 730am. Free street parking after 6am except Sundays and I would suggest parking on Allesandro (the street after Bellafontaine) as the entrance to quest is on Allesandro. Location * -- There are two buildings for "50 Bellafontaine." Make sure you go to the North building. Quest is on the bottom floor by the fairmont pharmacy. Hard to miss. There are many Quests to get your labs drawn around the area. However, this is one of the only ones that open early at 7AM. Easy to make an appt online which I would suggest as it seems like the walk ins were waiting. Had Rachel as my phlebotomist and she was great. There was an issue trying to find my lab purchase but more on the fault of the other location I went to on N Madison.. she tried resolving by calling Veronica, the manager for the area and I'm impressed that she picked up bc it was obvious she wasn't working. I would pick this location PS: you can buy quest tests online but double check with ulta lab tests online (it may be cheaper$) read more

Quest Diagnostics - Waiting room - large - spaced out chairs with 3 check in machines - Laboratory Testing Near Me - Pasadena, California

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Worst ever location if you do NOT have an appointment. I just waited 1.5 hours to be told they are not taking walkins due to staffing. I get it. But let us know when we sign in??? Or put a sign on the door that says No Walk Ins today. No apologies or concerns from the staff. After another woman left highly upset, the staff could be heard laughing about it as she walked away. Horrible. Never coming back here again. read more

This is one of the first times I am leaving a 5 star for this location! I had the pleasure of being cared for by Lucy, my phlebotomist this morning. Whatever momentary, slight discomfort there was from the needle was quickly forgotten because of her friendliness, gentleness, and truly caring manner. She put me completely at ease and treated me with kindness and respect. I sincerely wish all the techs here would follow her example - she is a reminder that skill paired with compassion makes all the difference. I also hope management recognizes Lucy for the excellent care she provides. I am deeply grateful for her professionalism and warm spirit. Thanks, Lucy! read more

Not sure why this location has such a low score. This is the primary Quest I go to and have never had an issue. I guess it's one of those things where ppl only leave reviews when they have awful experiences and don't think to leave a review for a chill, typical experience like I have for years. Everyone has been friendly and attentive. The location is always clean. In and out in usually less than 20 minutes (this time less than 8 - I timed it was curios lol). APPOINTMENTS ARE KEY!! I never go to any Quest without one. I've often always gotten one same day. Parking is tricky. I'd advise giving yourself a 5-10min buffer to find a spot. All in all it's been quick, easy and painless for me. I guess I'm blessed per all the other reviews?!‍ read more

I had a great experience today with Quest. I went in without an appointment at 7:30 am expecting to wait an hour. I went and waited 2 min.!! I had the kindest phlebotomist, Maria. She was professional, kind, and attentive . It's a clean environment with plenty of seats in the lobby. Self-checkin kiosk for a quick check-in. read more

I have been receiving the Service for a long time, as diabetic I go constantly there. The las visits I have been, I noticed that the offices have no more assistance in person, not even online nor by phone. I got cancelled an appointment one day before and I just receive a text saying to re-schedule. I got my appointment three months earlier, and now the closes one was three weeks after my Dr's appointment. I have PPO and so grateful that LabCorp staff was able to help me with this. Now I am going to LabCorp with people that really can help. read more

This is not directed towards Quest as a whole, I generally have a good experience. However, this comment is about the staff at 50 Bellefontaine St Pasadena, CA..don't go to this one The staff was extremely unprofessional. Most people had appointments, but had to wait for over an hour to be seen. The patients were frustrated, rightfully so, however, the staff was extremely unprofessional for engaging in bickering with frustrated or confused patients rather than handling the situation professionally. And it was obvious they were backed up, but the phlebotomist was rushing to a point where I did not feel comfortable. In my opinion, this location needs to be evaluated for workflow and staff conduct read more

I'm honestly surprised by the negative reviews because my experience at this location has been great! The staff is super nice and helpful. This was my second visit, and just like the first time, everything went smoothly. They actually called me five minutes before my appointment to check in, which I really appreciated. The check-in process was easy, and the person assisting me was incredibly sweet. I was in and out quickly definitely one of the more efficient and pleasant lab experiences I've had. Also, parking has never been an issue for me. There's street parking available, and I've always been able to find a spot. But if you can't, there's also a parking structure nearby which is super convenient. read more

I am writing this negative review not because I think Quest Diagnostic does a poor job with blood work It's there scheduling that is NO GOOD !! I've been to this location 2 times in the past month and had to wait for a scheduled appointment 1 hour. Don't schedule an appointment if you're not able to service your customers!!!! read more

LUCY is the best!!! The sweetest lady, kind, helpful, patient!! I always go see her when I need to get blood drawn. She makes my day off to a good start. Thank you LUCY!!! read more

Waze takes you to a parking lot on Bellefontaine that faces a bunch of medical buildings. Zero Quest signs anywhere, building, parking lot - nothing! Put the address into google maps and it takes you to a dentists office. Finally I see someone coming out of a building and enter, still zero signs. Walk around the first floor and find a door, easily 300yards from the lot that says "Quest." Go inside and scan a barcode like a robot and it says you are 10min late, need to reschedule. Go fuck yourself Quest. read more

Needed to get a blood work up. Checkin was easy at the kiosks in the waiting area. Had an appointment and was taken in within five minutes of my scheduled time. Phlebotomist was friendly and efficient. Parking is an issue read more

NO WALK-IN POLICY - 3-Hour Wait with No Resolution - Unacceptable Service I visited Quest Diagnostics as a walk-in and ended up waiting over three hours without being seen. No one provided updates, and the staff seemed overwhelmed and indifferent to the growing frustration in the waiting room. While I understand appointments take priority, holding walk-ins for hours without clear communication is unreasonable. If they can't accommodate walk-ins, they should say so upfront instead of leaving patients stranded. Other labs manage appointments and walk-ins efficiently--Quest needs to either hire more staff, improve scheduling, or stop accepting walk-ins altogether if they can't handle them. Wasted my entire morning, and I still didn't get my test done. Never again. read more

Do these people realize that they are in health care? That means treating people with respect and courtesy. Today was the second visit my husband made to this location in the past five months, and both times he was treated like a number, not a person. Yes, his blood was drawn efficiently, but he was never greeted, smiled at, or thanked. Sure, people can have an off day, but I get the feeling this is the standard practice here. Get people in and out and don't waste time with niceties. News flash to staff: You're dealing with patients who are likely stressed about their health. The last thing they need is to be made to feel like they don't matter. read more

Went in for a routine blood draw w appointment and ended up waiting over 45min. The room was packed w angry people. Worse is the attitude of technician, when asked for the reason for the long delay even w the appointment, she callously responded "these days everyone has to wait, even when you goto doctor's office you'll have to wait". Her attitude was utterly despicable. Worse still, since she was the one holding the needle and stabbing you with it, you're made to feel more like a victim than a patient. Healthcare system in general is collapsing in the US.. technician's callous attitude is further proof of healthcare corp giants are now openly victimizing the public read more

Overall, I did not have a positive experience here. 1) Everything is automated. You can schedule an appointment online or you can walk in. When you get there, you check in via a machine. There is no one there to assist you or answer questions. If you call, you only reach an automated service. 2) The phlebotomist who took my blood draw was one of the rudest healthcare professionals I've ever interacted with. I felt so uncomfortable that I wanted to ask for someone else. I had a 12:30 p.m. appointment but decided to do a walk-in appointment earlier that morning since I realized I needed to fast before my blood test. I checked in at 7:00 a.m. but my appointment time was listed as 12:30 p.m. instead of walk-in. When this staff member came out, I let her know and she told me there was nothing she could do. Another staff member then kindly helped me. Of course, the rude staff member was the one who drew my blood. She criticized the way I had checked in, which the other staff member did for me. I gave her paperwork from my doctor and she said it wasn't helpful and tossed it back to me. When she drew my blood, she told me to make a fist and I did. I subconsciously started pumping my fist out of nerves for the needle. The phlebotomist yelled at me. She said, "Did I tell I tell you to pump your first? Don't ever do that to your phlebotomist when they're drawing your blood." Her blood draw also left a huge bruise on my arm, which doesn't normally happen. 3) I went really early in the morning around 7:00 a.m. and didn't have an issue finding street parking. read more

Wow. Let alone the long wait times, there is a reason there is a human entity during check ins- to help people. An elderly couple didnt know how to check in properly and they were so busy a person who worked there came out and essentially was yelling at them- i get they couldnt hear, but it was obviously from frustration as well. That they just gave up and left it to the other guests to get them checked in.....i nearly laughed because Quest diagnostics your guests dont work for you. Hire people, have a front desk check in. Its disgraceful. Me and another person had to thelp the guests get checked in. I have never seen this in my life before. Bad company. bad service. Don't go. read more

Make. An. Appointment. It can be hours of waiting without one, even when there is hardly anyone in the waiting room! Vanessa is the best! All 2 stars are for her. No one else seems to know what they are doing, they're very unfriendly, terrible bedside manner. A woman yelled at my friend for taking a picture of her blood vials as part of documenting her health journey. There are no signs up or rules about photos, and the attitude about it was unnecessary, regardless. Vanessa takes the time to explain each process to you, she knew how to combine several orders so we didn't have to be sent to multiple labs to get the blood work needed. She was ok the ball, really efficient, very kind and friendly. There is always street parking available when we come, the building is clean, the waiting room is clean with lots of room to spread out. Unfortunately, they have to volume up pretty high on the TV which is constantly playing basically hold music and ads for Quest. Super annoying, especially when you have to wait so long. read more

I had to walk out last week. Why make an appointment when walk-ins are being called ahead of appointments? Really, this should be appointment only. Almost a whopping TWO HOURS later, I got a text saying I was going to be called in. This is unacceptable! read more

One week after the draw I got extensive bruising extending well beyond the vein. The incomplete lady went through my vein. I am a 40 year old man with no health issues, read more

I came for an appointment yesterday and was promptly told I needed to make a payment in on my last service (which was about 60 days ago) before they would draw my blood. I told them I didn't have a bill for that yet, so I asked if they could print one, and they couldn't. All she could show was a $504 balance on her screen, but no record of what it was for or anything or what my insurance paid. I told her I wanted to review it before I paid the full balance - as my insurance has been incorrectly billed recently and I wanted to verify the charges (which by the way - is my legal right to do...). I needed to get my bloodwork done yesterday (time sensitive test) and I asked if I could make a payment, and what the minimum would be so that we could move forward, and she said $50. I agreed to make the payment and gave her my card. I was not provided a receipt, and I was not asked to sign anything. I got home and got a notice from my bank that she had charged the full $504 without authorization. This is fraud. I have called billing and they are unwilling to do anything to reverse the unauthorized amount. I have also visited the Quest location again, all ALL OF THE EMPLOYEES told me this wasn't their fault, they "don't handle billing". One of the guys lied and said the charge wouldn't go through for 2 weeks, and a lady with short brown hair actually rolled her eyes at me claiming there is no way someone charged me $504. Rigo yelled from the back that they only "take payments" and when I tried to say YES EXACTLY that she charged me for 10x the authorized amount, FINALLY the phlebotomist, Martha, who made the mistake came out and agreed that yes, something must have happened, because she remembered me from the day before and that I had told her $50. NONE of those other employees apologized for blowing me off or claiming they don't "handle billing". Shameful disgraceful behavior. Martha tried calling the Quest billing office with me to explain that she had accidentally charged $504 instead of the agreed up $50 and Billing wouldn't help her correct the error either. They've left this up to me to somehow fix their mistake with my bank. How convenient they have no way to issue refunds or stop a charge from going through. How often are they doing this? Lesson learned, avoid this location. Shame, since it's walking distance to my house, but I'd rather go somewhere where the ENTIRE STAFF aren't rude. And I don't even mean Martha, She was at least willing to admit a mistake was made. I mean every single other person I saw today who blew me off, rolled their eyes, and couldn't fathom there had been a payment error. Shame on all of you. read more

Terrible inefficient service and no accountability. Communication terrible and can't be bothered to look you in the eye as they waste your day, even when you have an appointment. Go to another location. read more

I had a very disappointing and upsetting experience with the phlebotomist during my recent lab visit. From the moment I was called in, she repeatedly told me that she was 40 minutes behind schedule "because of me," even though I had arrived on time for my appointment. She then tossed one of my lab orders back at me, saying she didn't have time to do it. Moments later, she took it back, claiming the other order was incorrect and that I would need to go to my doctor's office to get it fixed. After drawing my blood, she clapped her hands at me and said, "chop chop, I have more patients to get to," which was extremely rude and uncalled for. I immediately went to my doctor's office to clarify the supposed issue with the lab order. They confirmed that the order was completely correct and even drew my blood themselves for the test she had refused to do. This kind of treatment is unacceptable. Patients deserve respect, professionalism, and accurate communication--none of which I received during this visit. read more

Check in: lightning fast via mobile app 1 star Everything else: utterly dismal Checked in on time for my appt and there were 24 people ahead of me, all of whom had appointments before mine. Everyone in the waiting room was angry. When a woman finally appeared and opened the door, a man asked her how much longer he'd have to wait as his appointment time was 25 minutes prior and he was still waiting. The response, given with a shrug: "We're behind." Why offer appointments if they won't keep them or see you anywhere close to your appointment time. My time is obviously less important than theirs. But I took time off work to come here. read more

Finding this location is a little difficult, but that's not their fault. It's in one of the buildings in the area, you should see the sign for it when you first enter the correct building though, so it's not that hard. You'll most likely have to park in the garage and pay for parking. It's best to make an appointment online. You can check in through the link they send you in your phone or on the tablets when you are there. I had an appointment for 12:10 and got there at 12. They saw me exactly at 12:10. I had Silvia and she was amazing! I'm usually a hard stick, but she was able to draw my blood in no time. She was also very kind and personable and made me feel comfortable even though I was in there for a short time because she was so fast! And very detail-oriented. She made sure to double check my information was all correct. read more

Wish I got the name of the woman who stabbed me this morning with her needle and proceeded to move it around in my arm recklessly while I told her she was hurting me! Never before have I had a scar from drawing blood like this. Someone was either HORRIBLE at their job or was intentionally trying to hurt me. Labcorp will have all my business from now on. read more

I made an appointment on Wednesday for the only open slot, Thursday at 7:50. I arrived at 7:45. No reception desk so had to use the electronic pad. I didn't bring my glasses because I had an appointment but had input info. Took me a couple minutes. After scanning my DL and insurance card it said no appointment on file and asked do I want to do the walk in and they would work me in between appointments and to enter my ph number and will receive a text. I waited because there was only one other person there. All of a sudden the monitor with appointments started listing names (15 in the next hour) so I left. Good thing, I never got a text I never read more

On Friday, April 4, 2025, I had a blood draw at this location. My phlebotomist's name is Sylvia. For the draw she choose a very large needle, it seemed unnecessarily large for the type of draw she was doing. She jabbed the needle into my arm -- just pointed and jabbed straight down into my arm at an angle at the inner elbow. The insertion of the needle was extremely painful and I then felt an excruciating pain like an electric shock that extended from the point of entry all the way down my arm to the tip of my thumb. She had hit a nerve. I cried out and she asked if I wanted her to remove the needle, but at that point I wanted her to just get the blood draw over with. When she extracted the needle a red lump about the size of a pea occurred at the point of entry. She did not apologize nor did she explain what had happened. It is nearly a week later and the pain in my arm remains. When I extend my arm or move it I feel pain on the inside of my arm and there is a continuous dull ache in the affected part of my arm to my thumb. Today, I reported my symptoms to my internist. I have since learned that for children and older adults, a smaller needle is recommended as the veins are smaller and fragile. I am over 70 years of age. Sylvia's choice of the large needle for my blood draw was a poor choice, but she didn't seem to care. My warning to you: think twice before using this Quest clinic, in particular, Sylvia, if you are in need of a blood draw. read more

I've never had to go to any quest labs in a very long time so I decided to yelp a few and this one was no different than the others. This specific clinic in Pasadena had availability to schedule an appointment. So I came and did the express check in at 12:58pm but appointment was scheduled for 1:10pm. Got called in at 1:37pm and found out there is only 2 people working due to the usual staffing issues. So basically the take away is don't do the express check in because it's pointless and as you can see by the photo the monitor works just fine but they choose not to show the wait times because they know it's pointless with only 2 people working. So my rating will be based on the overall experience while understanding the wait time issue. Side note the other yelp reviews make it sound like they been short staffed almost a year so really I think I should be giving them a 3 star not 4. read more

Quest Diagnostics - Laboratory Testing Near Me - Pasadena, California

I've never written a bad review before. And I'm never do this, but this particular office was awful. The phlebotomist, Lucy, was clearly inexperienced and extremely rude. She couldn't find my vein and proceeded to BLAME me for the reason she couldn't find my vein. I hadn't had enough water. Okay. But then, she said, can't do it just go home and make another appointment. By this point, I had fasted for over 19 hours as my blood test required me to fast. I was really upset. When I asked for her name and her supervisor's name, she started speaking Armenian with me hoping that would make a difference. Unprofessional, inexperienced, and just unable to provide any care. Plus, she jabbed me TWICE and it was painful and she made me bleed. I saw another phlebotomist and while he was much nicer, he also couldn't find my vein. And he was supposed to be the experienced one. I really don't think the phlebotomists at this location are experienced. I could be wrong, but that's what I noticed from my personal experience. But also, this is my very first time at quest diagnostics and what a horrible experience. Unfortunately, my crappy insurance, Regal, is sending me to this particular business. So, I now how to find another location and HOPE that they know what they're doing. One last thing, the second phlebotomist, the nice one, did give me a number for his supervisor. I called and left her a message yesterday. Did not get a call back. Clearly, I was not important enough. And, honestly, if I'd at least spoken to a supervisor I might have avoided writing this review. If you can avoid this location for your blood tests, please avoid and go somewhere else. read more