This place needs some serious organization. From having someone help people at a kiosk for check in or better yet get another kiosk. Another thing is a lot of walk ins were seen before people with an appointment. I had to wait 2+ hours to get blood drawn. This facility needs to be ran more appropriately. And there is accessible water in this unit number. I was looking at the elderly waiting with me and it's terrible that there wasn't accessible water. Overall, I do not recommend a place that doesn't take care of its patients, show a little compassion for elderly that are trying to check in on the kiosk. This place is horrendous. I would suggest going to the Quest in Arcadia which has much more workers, bigger facility and you get in and out of there according to your time of appointment. In fact I was seen about 45 minutes before my appointment time. read more

Excellent experience. Marcela helped me with my labs. She was wonderful. Kind. Gentle. Warm. I enjoyed my conversation with her during my process. Thank you so much for also being gentle while drawing my blood. I made an appt online 5 days prior to my appt. I do recommend making an appt here. Bring the physical paper of your doctors lab request with you, along with a credit card. I arrived a few minutes prior to my appt time. Checked in at the kiosk with my insurance card and drivers license. I was called in immediately on time for my appt. So easy and awesome. Thank you read more

Today was my first visit, highly recommend. Super easy and efficient. Silvia was AMAZING!

If you make an appointment, you will be waiting an extra hour to 2 hours to be seen. If you walk in you will probably be seen sooner, you're not able to switch from appointment to walk in. They will make you wait until your time and then say they're running behind by over an hour. Then when trying to complain to a staff member they say you should have spoken to the supervisor that just left even though no one says who is in charge. And when you try to speak to someone that looks like they may be in charge they blow you off and say you just need to wait for your appointment time. Nothing but frustrating and run horribly. read more

I recommend this lab highly. Yesterday was my first visit to this location. Everything went very smoothly. Marta drew my blood. She is the best phlebotomist I've ever experienced!!!! I donate blood often to the Red Cross and I had blood tests for many years (I'm 67). It is often difficult to do my blood draw because I have rolling veins. Martha did it easily, quickly, on the first try with no pain or jabbing and no bruise!!! She is friendly and highly professional. read more

Loved my experience at this quest. Had an appointment today @ 2:40. Walked by 2:45. There is a receptionist on site but seems to be busy doing back office stuff as well. I'm so scared of needles and always walkout bruised (even with a good plump vein). Ben S. Was great! I turned my head to not see and waiting for the pain, but then I heard the tubes being switched out. OMG! I felt nothing!! He's good at his job! Thank you Ben S.! read more

Quest Diagnostics - No bruise ! 4 hours after my lab draw! - Laboratory Testing Near Me - Pasadena, California

First time at this location and got excellent service from Ben S. Smaller than the Quest by my house and so fast. Clean lobby but could use another couple of chairs. I went for the free street parking. read more

Quest Diagnostics - Front door July 2024 - Laboratory Testing Near Me - Pasadena, California

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Made an appointment online . Checked in on my phone through the check in link they text right before your appointment. I was called in after 15min. I had several tests to get done but was still done in less than an hour . Staff is very polite . Follow instructions and it's a very seamless process. read more

Horrible service there is no receptionist everything is automated and walk ins take long to attend you

The lab tech here is amazing. He might have been the best phlebotomist I have had blood drawn from. However, whoever does the billing billed the wrong insurance and now for over 6 weeks I have been stuck with the burden of proving that Quest is at fault while their system keeps sending me threatening bills over and over and over. I have called and have sent messages online to no avail but the erroneous bill still stands. I will update this review if anything changes. BE AWARE that the system billed my insurance from over 5 years ago even though the correct current information was shown!! read more

Russell took amazing care of my fiancé. He listened to her needs and was very patient and kind to her.

I went on a Thursday 4pm as a walk-in After kiosk check-in, I only waited 15 minutes, was in and out very quickly for bloodwork Was my fastest bloodwork ever, not sure if it's this location or time or just lucky? I found street parking for free (1 hour) but they do have a pay lot downstairs read more

This Quest location was incredibly efficient in my recent (first) visit. The front desk took about 5 minutes to create a file for me since I had never been there. I was called in soon after and all of the bloodwork took about another 5 minutes. Both guys I saw here were professional. I tried to make an appointment but the earliest date offered was several days out so I decided to try a walk in visit. I also came at a bad time. I arrived close to noon, knowing very well I might be asked to return after lunch hours. Turns out everything still went smoothly. PARKING Street parking (free but varies so check signs) read more

No front desk person to ask questions - everything is automated. Walk ins take forever. It's honestly pointless to go without an appointment and you shouldn't go early because they'll make you wait until exactly the time of your appointment anyways. read more

Tuesday morning, arrived at 8:40 am as a walk-in. Checked in through the kiosk, kiosk said wait time could be between 30 minutes to 1 hour for walk-in. Waited an hour and 15 minutes, spoke with a white man with brown hair who told me that there was no guarantee to be seen before lunch time. He also commented, "they" meaning Quest, should change that. Poor service and people not friendly or compassionate. read more

Impossible to get service. Since the Pandemic, Green St location doesn't take walk-ins, although the recording g says all locations do. Appointments must be made on-line. Considering g how many seniors need their services, this is a hardship if you don't have computer skills. You can call-- but no human being to help. You have a robo- operator ask what day you want. Then it says "Not Available" and asks for your next idea. Considering what they charge, is this really the best a healthcare provider can do? How about some investment in PEOPLE to help-- even if they're outside the US?? read more

I don't recommend this place. Poor patient service. And overrun. I had an appointment and I checked in yet was never called back. Many many people came in after I did and they all were called back before I was. I had to talk to two employees before I was taken back. No apology for my waiting an hour. I was very disappointed with today's service. I almost got up and left. Probably will never return to this location- read more

The technician was a complete jerk and no help whatsoever. This was my 2nd attempt to try to get bloodwork done WITH AN APPT. And rather than try to help me he was like, without your prescription - there's nothing I can do. I found out later that my doctors office could've faxed the prescription to this specific location, but that would require someone to actually give two shits about the patients they're supposed to be helping. (OH and all the elderly patients are completely flummoxed when it comes to the QR codes -- can you please read the room and help them help you by not even asking for this? It only confuses them. And hire one technician to make sure that all those in the waiting room have actually been helped -- is it really that hard to care about those with health issues? Or has Covid completely made it so that you and your office does the bare minimum to care?) read more

No one is in the front check in. Very rude and unprofessional staff. Waited 6 hours. Absolutely the worse experience in my life

Waited over an hour for an appointment for a simple blood draw. If walk-ins are accepte , there needs to be some further consideration given to those who made appointments. The DMV has figured this out and the system works very well. Those without appointments queue up and those without can march through. If the DMV is doing things better than a public company, then something really needs to be examined. read more

Unhelpful un friendly staff. Ben could try to be helpful but is clearly uninterested. 3rd visit is a bust. Staff looks unmotivated and more into tbere personal cell phones. read more

Quest Diagnostics - Door enternece - Laboratory Testing Near Me - Pasadena, California

Online scheduling was easy. I opted to bring my insurance card and have my doctor send over the request forms so I didn't have to do much else than show up and stick out my arm. They were professional, courteous, and efficient. I was in and out in five minutes. Bonus, I found street parking right outside! read more

Really unprofessional staff. My appointment was today (4/6/21) at 2:30PM if anyone at this office is interested in how your staff treats patients. I came in for a test today and my doctor told me to avoid taking any medications a two weeks ahead of time with no other instructions. When I came in for my test, the tech/nurse (he never said who or what he was) asked if I had fasted an hour before the appointment. I said no, I had some water and was chewing gum. He became visibly irritated and rolled his eyes. I told him, "I didn't know. My doctor just said not to take any medications." He said, well doctors don't know anything. I said if my doctor doesn't know, how would I? I told him I didn't get any instructions from Quest telling me to fast an hour before the test. I never raised my voice but the tech was definitely raising his and was getting pretty angry and defensive. He kept talking over me, shouting, "No food, no water, nothing!" I said it's fine I can make another appointment but was bewildered at the unprofessionalism of this employee. He glared at me all the way back out the door. I get that you hate your job but don't take it out on clients. read more

I made an appointment with the automated system. When I showed up after fasting 12 hrs, the kiosk told me there was no appt. I tried to request walk in and it said there was nothing available. I hit "Reschedule" and it said nothing available! I tried to call from home -- you can't talk to anyone! It's either the automated voice on the phone or a website of FAQs. This is the worst customer service and appointment setup system EVER! How can I trust making another appointment????????? read more

This review is for Quest on Madison in Pasadena, CA. It was all quite easy! As a non-tech-savvy senior, I'm glad I watched the short video ahead of time (on the website) about what to expect upon arrival, as I knew to stop at the bright green kiosk to check in. It was easy to follow the prompts on the kiosk and to scan both sides of my ID and insurance card. Two other patients arrived after me and just sat down, looking around. They were expecting a receptionist and did not know to use the kiosk until I told them that's how they need to check in. Parking was easy, though the machine outside the back lobby only took credit cards, not cash. Wish my doctor had told me ahead of time to fast before the lab tests and that a urine sample would be taken--now I know for next time. read more

5-Stars for this Quest location. Fast, professional service. Super clean. They take walk-ins. Go here. (I do NOT recommend the Quest at 960 E. Green St. Pasadena, CA. ) read more

Wow. If you want to see a perfect example of americas failing health care system, come to quest. You'll pay a premium to get nickle and dimed, only to receive sub pare medical care served with apathy and annoyance. read more

Ben! The man! The legend! Have been to several other Quest locations. This one is far and away the best. Clean! Nice, courteous people! Didn't have to wait long! I have the tiniest, shyest veins and had a problem getting blood drawn from every other quest location I visited. Read the reviews for Ben, which are all stellar (!!!) and he lives up to his legend status. Made drawing my blood easy for the first time! AND he is so patient, kind and humble about his famous status!! If you are queasy about needles, then Ben will be your hero. He is mine. Thank you Ben!!! And added bonus there is a Urth Cafe half a block away to treat yourself afterwards! Highly recommend!!!! read more

This location has the rudest staff. Miriam is unprofessional and extremely rude. I recommend going to a different location. read more

Best Quest ever! Clean, comfortable and with a staff that takes pride in their job and give the best care! I had some very VERY bad experiences in my past that left me terrified of having blood drawn. I would do anything to avoid it, and wouldn't sleep for a week before the appointment. I am so very glad I found this place. Baioni was my Phlebotomist and I pray she stays there a long time. She was so kind, understanding, and changed my whole experience. Bonus... IT DID NOT HURT! She truly made a difference, and I will always use this quest and request her every time. Sometimes we find professionals who truly care and she is one! read more

I've been going to quest for years and years and my almost permanent location is the one on 3600 N Verdugo in Glendale but today I had no appointment and checked some locations with less walk in wait times and found this location. Walked in to a clean and quite location and helped by the nicest phlebotomists ever to the point that we hugged each other and I left with tears in my eyes. """"She was the Indian lady"""" She mentioned that she is a floater but i hope Quest managements see this review. She restored my faith in humanity and made me believe that human beings still exist. I have terrible veins and I told her. She poked me once and my blood flow stopped. I told her that I'm used to being poked many times and get bruised at the end. Finally she found a vein and drew a lot a blood since my test requires almost 15 tubes. She was nice, gentle, humble, but most importantly a HUMAN. I hope her managers do see this review and give her the proper recognition and appreciation. In medical filed not only you should be an expert at what you do but you should be a human and she was everything and more. She hugged me and wished me well. read more

I went here recently for all of my labs the other day. Big mistake. No receptionist means you have to navigate their horrible check in process. Problem is their scanner doers not work and ultimately it is easier to check in as a walk in, verses having an appointment like 80% of the fellow patients. Phlebotomist candidly share their new system has been a problem for three weeks and that the company has not done anything to remedy the situation. He added the company told them no receptionist would make the phlebotomist more responsible. Would eliminate any erroneous information on intake/check in. All BS to me. They just are looking to maximize profit at patients costs. What a joke! Avoid! read more

Just had the worst experience at this lab. From making an appointment on line to the parking pay machine. The attitudes of the people towards me were inappropriate and terribly rude. read more

Very bad online appointment service Hostel work environment Extremely un professional staff read more

This morning, my 99-year-old grandmother arrived at this location for lab's requested by her doctor. This location states that it does take walk-ins.. the staff was completely rude. There was an African-American woman that was apparently a phlebotomist as well as reception. If this place takes walk-ins, they need to adjust the system because my grandmother waited over an hour and ultimately had to leave , she was never updated on if she would be able to be seen anytime soon mind you she wasn't able to eat before this. It was just terrible. Please do better . read more

I come here every month. The one phlebotomist works so hard but the wait is always and hour with or without appointment. I came today after posted lunch time. Signed in and wait said 21 minutes. After 20 minutes, wait said 13 minutes. Then the phlebotomist put up his break sign and left. Because he hadn't had a lunch break. Staff really needs more help and Quest doesn't staff properly so employee can get breaks and patients can be accommodated. It's so frustrating. read more

This place is very rude to us patients not very pleasant at all. They more people who willing to work and be pleasant to us as patients.

I've been to this Quest location twice, both during the pandemic. Both times, I was checked in promptly and waited less than 5 minutes with no one else in the waiting room. Both times my blood draw was easy and as painless as it could be. I have small veins and often it's a problem, and I end up getting poked multiple times and it gets gruesome. During both visits, the phlebotomists were able to get it on the first try. Ben did my blood draw today, and he was great - calm and efficient. read more

Got in and out quickly without appointment. Only down side is the pay lot that they don't validate tickets for.

would give 0 stars if possible. the staff is so slow and poorly managed. there is a growing list of walk ins and appointments and yet only two people are able to be seen at once? and keep in mind they charge for parking and there is no validation so you have to wait for these employees to get off their butts and pay for all the time you spend waiting for them to do their jobs. makes no sense why they have a list of 10+ waiting and only see two at a time when there are over 4 rooms available and then still have the audacity to charge you $12 for parking. poor service and a waste of time. not sure why quest diagnostics is still used as a primary lab work source. read more