WOW, 715am there were over 30 in line before they opened. I'll tell you they face a system in…read moreplace because I was our by 830am. The tech that drew my blood was super friendly and the gal at check in wasn't bad. I'll try another location that isn't as busy.

We took my mother inlaw for her appointment. Her doctor ordered some lab work for her. We decided…read moreto go to this location since it was on the same floor as her doctor's office. We arrived and I signed in with the Ipads on the counter. We arrived at 11:00 a.m. It was 2:00 p.m. and the workers kept announcing that the system was down. After a few of their announcements, they placed a clipboard on a counter and stated,"if you have printed orders from the doctor, sign in on this sheet, and they placed the clipboard on the counter where the Ipads were located. People kept coming in. There was a young blonde hair young girl sitting on one of the desks. As more people walked in, she stated," our system is down. Its getting close to 3 and we will only take the patients with an appointment. "It's close to 3 now and we're prioritizing appointments only." I waked over to the counter. I informed her that we had arrived at 11 and that we had signed in on the IPads. Then this is what she replied. "It's close to 3 now and we are prioritizing appointments so you can choose to leave because we're not taking any walk in's. I asked her, "So you're telling me that we've been here since 11 a.m. and we're not going to seen? To which she replied the same thing, like a broken record, It's close the three and we're prioritizing appointments only.... I then informed her I had already heard her state that and I proceed to ask her for a supervisors name and number. She replied, ok and handed me a sticky note with: Amanda (818) 482-4967. I have been dialing this number and no one picks up, not even an answering machine. What type of people choose a job to work with the public but don't know how to treat, greet or help the public.

The best. Ive been coming here for years and im still very happy with my experience here. I walked…read morein today (its a Monday today) at around 11am and there were only like 3 people in there with me (only 1 when I walked in then 2 or 3 more while i was waiting). I was scared it wouldnt be the same anymore for me when I switched out insurances to my EPO insurance with my job, but when I called they easily told me they accepted it without even having to run anything and when I got there the wait was extremely fast, the process was extremely simple, the place was extremely clean and with nice aesthetics, and Jessica the NP I saw this time prescribed me exactly what I hoped for and needed (she didnt just give me basic amoxicillin, she went above and beyond prescription-wise to cover whatever possible current bacterial sickness it was i have (bad cough for over a month now) by going a step above and prescribing augmentin and im extremely happy with that decision because 1) she actually looked at my history and asked me what autoimmune condition I have and when I told her one of them is sjrogens (yes I have multiple lifelong autoimmune conditions now induced from prior years of intense stress, I came out with several long term conditions that affect me ever since some intense periods of stress for several years from like 2016 and onwards) she said the augmentin would be less drying for me so I really appreciate that she looked at all angles and initiated taking this into consideration, and 2) it will cover much more strains than pure amoxicillin which will prevent me from taking an antibiotic that may not kill what I have and we all know that taking antibiotics that wont do what it needs to do causes a whole other bunch of unnecessary problems, so im glad she wasnt stingy/playing it too safe or basic with the prescription like how alot of other providers may be at times) and I quickly left with exactly what I needed. They also have Xray machines there in case you need any diagnostics like that and the only ones they dont do is XR skull ot XR abdomen. My copay only ended up being $15 and im so so so freaking glad I have a place i can still go to now for a great urgent care experience if I ever need to even after the stress of switching out of my insurance to another one, so im super relieved and appreciate Advanced Urgent Care of Pasadena so much. The girl that picked up the phone was super sweet (i love that she would call me Hun hahah and she was so helpful and nice, she also would initiate giving me important info that would prevent potential headache that could be avoided too like telling me that they would close earlier today at 3 because of memorial day which i appreciate), the guy at the front was also super nice, Oscar the XR tech who took my vitals was nice, and so was the other sweetheart who also escorted me out of the room (another nice girl, I think she had glasses on). I didn't even have to do anything for checkout. It was the fastest visit ever and I got 100% what I needed. When I walked out it was only like noon sharp but I will say that it got way busier between the time that I walked in at 11am till when I walked out at noon. The waiting room was about at least half full when I left, so im guessing maybe like 6+ people, but still looked quite manageable and like i said the place is so nice the wait just doesnt FEEL long even if it does end up being a little longer. They are fast, efficient, clean, the providers give you what you need, and most of all, they easily have accepted all my insurances even after switching to EPO. Went to the pharmacy after to pick up my med, super cheap, like $6 for the augmentin. Even cheaper than my prescription nasal spray !! Lol. Thank god for this place

I'm leaving this review based solely on my interaction with Nurse Practitioner Jessica Karaguezian…read more Our interaction lasted less than 10 minutes, during which I briefly shared my symptoms and simply requested two tests. In a condescending tone, she berated some of my personal history regarding my visit which felt highly uncalled for given she knows nothing about me and it was completely irrelevant to my visit. When I received the bill, she had submitted CPT code 99204, a high-level code designated for moderate complexity decision-making and typically associated with 45-59 minute visits. This seemed quite excessive for asking for two routine tests, nothing complex. To me, this felt like significant overbilling for a brief 10-minute visit. Using a code such as 99203 fit the description of the visit much better based on both complexity and time (but I guess lower codes don't charge as much). Had I not disputed it, I would have been stuck paying the difference from my copay. Thankfully, the billing department, who was beyond helpful, and the attending physician made it right and corrected the charge for me. Both of them deserve five stars. If I need to return, I will make sure to request anyone but Jessica.

I recommend this lab highly. Yesterday was my first visit to this location. Everything went very…read moresmoothly. Marta drew my blood. She is the best phlebotomist I've ever experienced!!!! I donate blood often to the Red Cross and I had blood tests for many years (I'm 67). It is often difficult to do my blood draw because I have rolling veins. Martha did it easily, quickly, on the first try with no pain or jabbing and no bruise!!! She is friendly and highly professional.

This place needs some serious organization. From having someone help people at a kiosk for check in…read moreor better yet get another kiosk. Another thing is a lot of walk ins were seen before people with an appointment. I had to wait 2+ hours to get blood drawn. This facility needs to be ran more appropriately. And there is accessible water in this unit number. I was looking at the elderly waiting with me and it's terrible that there wasn't accessible water. Overall, I do not recommend a place that doesn't take care of its patients, show a little compassion for elderly that are trying to check in on the kiosk. This place is horrendous. I would suggest going to the Quest in Arcadia which has much more workers, bigger facility and you get in and out of there according to your time of appointment. In fact I was seen about 45 minutes before my appointment time.

THE worst Quest Lab in the San Gabriel Valley. They simply…read morecan't keep appointment times. The management of this lab is FUBAR. Waiting room is packed. Choose this Quest and you will also choose to waste your day waiting. Maybe an hour plus. LabCorp runs a better operation overall for your labs. Street Parking is also terrible or you have to pay. I changed this from 1 star to 3 because my particular phlebotomist was friendly and professional but losing an hour of my day when it should've just been 20 minutes sucks.

This location is horrible. The staff are rude. No people skill what so ever. A person is here to…read moredrop off test for his elder mother, but they will not take it because the lady (staff) said they we will not take it. She also said they can't take walk ins because the system does not allow them. Not even when people are in urgent of getting the results. You can not make an appointment when it's urgent. Quest Diagnostics is discriminating against these people. I need to get a test done for a Monday appointment and today is already Friday. Ridiculous What I do not understand is why Quest Diagnostics is continuing this kind of atmosphere where there are tones of complaints about they way they work.

Hope I never have to return, but Huntington Cedars took amazing care of me. Three months ago, a…read morefreak BJJ accident left me with a broken tib/fib. Was brought here by a friend immediately on Friday night and had surgery Saturday morning to get a titanium rod and screws. The nursing staff was excellent, and my surgeon Dr. Shah was super cool and did a phenomenal job. From Friday to Monday, they did everything possible to keep me comfortable. TBH I'm shocked this place only has 3 stars... it's a great hospital with an even better staff. And yes they have a reputation for food and it's actually pretty good, however it's a bit bland for patients, way better as a visitor. Anyways, highly recommend them. Will not return LOL

I am writing to formally document my grievances regarding the life-threatening care I received at…read moreHuntington Hospital during two separate incidents. During my delivery, Dr. Edward Merchant allowed my due date to lapse significantly. On the day of delivery, I was ignored for hours following the departure of the head nurse. Despite my deteriorating condition, Dr. Merchant refused to intervene and went to sleep in the physician's rest area. A code was eventually called when my blood pressure dropped dangerously low. My previous physician, who was on call, had to intervene to perform a crash emergency C-section. Furthermore, Dr. Merchant falsified my medical records by documenting the event as a "normal uneventful delivery." It was an emergency crash C-section as confirmed by the nurses to me the following day. In a subsequent emergency room visit for a severe allergic reaction, I was dismissed by the triage nurse, Maryann Magdaleno, RN, and sent back to a filthy, crowded waiting room for hours. I eventually went home and was called back at 3:00 AM, at which point my blood pressure was 60/0. While my chart indicates I was seen by a Dr. Stinnett, I never saw a physician during that visit. Despite reporting these incidents to the appropriate oversight agencies and the BRN, I have not received a satisfactory resolution. The hospital has continued to stonewall requests for information regarding staffing schedules and this particular nurse on call that night. I am formally expressing my concerns regarding the unethical and unprofessional conduct I recently experienced from Huntington Hospital medical staff. This behavior compromised my safety and fell well below the expected medical standards for their scope of practice. It is essential that the personnel involved are held accountable for these actions to ensure that future patients do not encounter the same lack of care and professionalism. I trust that you will take the necessary steps to address this matter. These experiences were devastating, and I cannot recommend Huntington Hospital to anyone seeking safe or professional medical care.

My partner saw an in-network doctor for labs. My partner then received a bill from Primex for…read more$500+. Surprise medical bills are against the law. Our insurance company worked to get it fixed, and we thankfully didn't have to pay. My partner's physician was surprised. Not OK.

I used this lab at the referral of my Pulmonologist down the hall. After two weeks, 25 minutes on…read morethe phone, and two "bad" faxes to the doctor, I cannot give this lab anything but one star. I am not sure why on earth the pulmonologist would refer to this lab. There is a lot of competition and this place is definitely not rising above.

I have been to this location twice and on both they managed the appointment time within 20 minutes…read more Much better than some of the other locations. For me, this is pinnacle to customer satisfaction, otherwise, what is the advantage of a reservation.

Do not go to this location The workers are rude…read more Sit here watching them being unhelpful to especially elderly Do not help just tells people to sit and wait & by deflecting just push off people by saying it's a long wait & you can tell they have no motivation to keep it moving along Other locations they keep it moving Here they just have the mindset to work slow because they are clocked in & don't care to keep it moving

Permanently closed. Called to verify. They are now at 925 S Garfield Alhambra. Across the street.read more

I found this place because the Sun Clinical @ 925 S Garfield Ave Alhambra about only 1-2 minutes…read moreaway from it was closed for lunch from 12p - 1p, and they had a sign out saying this location was open though and that the lunchtime of this location would be 1p - 2p. So it still being 12:30p I rushed over to this location and they were thankfully still there. Super fast and easy experience, friendly lady in the front who drew my labs. As long as you bring your ID and your insurance card and hand it over you're ready to go. An abundance of parking both outside @ ground level and in a lower structure as well, the entrance might be hard to see since it's kind of tucked away in the back but I posted it in one of the pics in my review. Good experience and helped me save time today when the other place nearby was closed for lunch

3.5 stars. I was in the area and wanted to see if i can just walk-in and do my bloodwork. I…read morerealized I left my wallet in the car, but wanted to at least check myself in so id be in the queue. The self kiosk wouldnt take any digital cards, so I waited until the tech came out to let them know im here as a walk-in, that I will BRB because I needed to grab my wallet from the car. Thats why its 3.5 stars and not a 4. There was another lady that was a walk-in that had been there longer and she kept checking with the tech when her turn would be because she had been waiting for quite some time. She didnt seem like she was having a good experience. I knew it would take some time to be seen, so I was ready for the 30 min or 1 hr time frame. I had nothing else to do or be for the next 2 hours. This was a convenient stop so I waited no longer than 30 minutes and out in the same time. The tech was really nice and I provided her with information that was the best of drawing blood from me. She was very thorough and fast with my blood work. I was in that plaza for no more than 1 hour.

I entered the parking lot from Catalina. There is a booth with an attendant at the entrance. A…read moredirectory is posted on the side of the building. Quest is located near the directory. When you enter there is a kiosk that is used for check-in. My name was called quickly (they accept walk-ins with wait times between 30 minutes and two hours). I was directed to an exam room. Karen took all necessary information and took the appropriate samples gently and efficiently, taped my arm, and had me on my way. As I left a few people were waiting and most appeared to have appointments. The lot had ample parking at the time I was there in the afternoon. I paid the attendant at the booth. Parking rates are listed. Karen made a normally unpleasant task a pleasant experience. Thank you!