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    Centrelake Imaging and Oncology

    3.4 (19 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 2 months ago

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    Doing nothing just sitting talking
    Sandra S.

    I know it's normal to arrive early for any imaging taken But when the company sends out a email and also calls 2 more times to be 15 min early prior your appt , then you arrive and the girls at front desk are so rude (no good morning) more like we do open at 8 like is she was bothered that we where here early there was 3 more lady's and still 8 am hit and there not ready trying to turn on computer trying to juggle while she had some one shadowing that one rude girl . With that said the tech arrived late .. employees like her maybe don't like there jobs and should find something as front desk customer service is not her thing

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    2 years ago

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    6 years ago

    Lydia In provider relations always helpful. Thanks for all you do to make the dr and patients happy.

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    Review Highlights - Centrelake Imaging and Oncology

    Mercy provided stellar customer service upon entry and took the time to explain everything.

    Mentioned in 2 reviews

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    Diagnostic Medical Group of Southern California - Front Entrance

    Diagnostic Medical Group of Southern California

    1.6(134 reviews)
    4.0 mi

    The office staff was efficient. Technician was on time, friendly and helpful. Office waiting area…read morehas a lot of seating. There's lots of parking in the rear.

    Terrible experience and poor service…read more I went to my orthopedic doctor appointment today and brought the MRI CD from this DMG location with me. My orthopedic doctor told me the CD was empty and that there was no report on the disc at all. He suggested that I go back to DMG to either ask for a refund of the $15 fee or at least get a printed copy of the report. I arrived at DMG around 2 PM. Unfortunately, the staff members were not very helpful or friendly. They simply told me to sit and wait while they checked the issue. I had another appointment at 3:30 PM, so after waiting for about 30 minutes with no update, I had to go back and ask what was going on because I didn't want to miss my next appointment. They told me they were making a new CD and that I needed to give them time. I explained again that I had another appointment at 3:30 PM, but they just kept telling me to wait. Eventually, they gave me a new CD, but honestly, I didn't want to risk another problem. So I asked if I could also get a printed copy of the MRI report in case the CD still didn't work. The staff member initially told me they don't provide paper copies. I was confused because clearly they are able to send the report to my family doctor, so why can't I, as the patient, get a copy of my own report? After going to the back office, they finally gave me both a new CD and a printed copy of the report. But honestly, why is asking for my own MRI report treated like I did something wrong? I was sitting there waiting for over an hour for the CD after the MRI screening in March 2026, and ended up they gave me an empty CD? Does it make any sense?

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    Diagnostic Medical Group of Southern California - DMG

    DMG

    Diagnostic Medical Group of Southern California - Parking spot for employees

    Parking spot for employees

    Diagnostic Medical Group of Southern California - She should work in jail.

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    She should work in jail.

    Arcadia Radiology Imaging - Well... tonight is the night that we find out what's happening with treatment and my abdomen.

    Arcadia Radiology Imaging

    2.7(190 reviews)
    4.6 mi

    Went to get a sonogram on Monday afternoon. I was greeted by John he was very pleasant , he made it…read morevery easy to sign in. There were 2 young ladies Donna and Rosa who took me back to the exam room. They were both very helpful and courteous. Thank You so much for having a Great staff at RadNet Imaging Arcadia!!!

    COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

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    Arcadia Radiology Imaging
    Arcadia Radiology Imaging
    Arcadia Radiology Imaging - 101

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    101

    Heavenly 3D 4D Ultrasounds - Coming to find out the gender :)

    Heavenly 3D 4D Ultrasounds

    4.8(665 reviews)
    3.9 mi

    Highly recommend Heavenly 3D Ultrasounds. It was easy to access, right off the 10. It was clean and…read morewelcoming. Tina did a fantastic job and was so pleasant during the whole experience. We got to see our baby in 3D/4D for the first time and the experience didn't disappoint. The viewing room can accommodate 15 people, and it's set in a theater style. Highly recommend them!

    Can you hear the beat within my heart? Can't you see my love…read moreshine through the dark? Can you hear the beat within my heart?... Yes you can hear the beat. You can book an appointment online or over the phone. I booked over the phone as I had a few questions. 5/5 Customer Service From reserving online to the actual appointment I felt we had great treatment all around. They answered all out questions and helped us navigate their app. Melina was great with my wife. Asking if she was comfortable the whole time. 5/5 Media & Stuffed Animal We bought the package that gives you images, video and a recorded heart beat of our baby that goes into a stuffed animal that you can select. The images go onto an app and you can download them instantly. The stuffed animal is a cute touch to keep your babies heart beat close until you're able to hold your bundle of joy. 5/5 Accommodation Whether you go with 1 or a group of people they can accommodate you. We took our kids and the abuelitos to see our bun in the oven. They have seating and a screen so everyone can see the bundle of joy. When we were finished another party was going in and they looked like they were doing a gender reveal. At least 15 people went into the bigger room. Parking hasn't been a problem as they have other businesses in the same complex. There is an elevator if you need it as it's located on the second floor. If you have a little bundle of joy that you wish to see or hear, visit Heavenly. God bless

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    Heavenly 3D 4D Ultrasounds - Just add the beat

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    Heavenly 3D 4D Ultrasounds - Inside

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    Arcadia MRI & Imaging Center - Waiting room

    Arcadia MRI & Imaging Center

    3.6(40 reviews)
    4.6 mi

    Today went to get a screening today and came across the most amazing staff. Unfortunately I didn't…read moreget the two ladies in the front office when you walk in to this MRI department, but i did get Jacob's name. Jacob was the tech that did the imaging and he was very kind and helpful. He had a great disposition! Keep up the great work! I felt a strong sense of relief and I felt comfortable and cared for! KM

    Office experience-NOT GOOD, FAIL! I was late for a 2:30pm…read moreappointment & had to be there at 2:10 or 2:15. It was supposed to be a 25 minute drive but it took me almost an hour due to traffic & road construction. It also took another 10 minutes or so before I got called to the front desk, the line was too slow. THEIR FRONT DESK SYSTEM NEEDS TO IMPROVE. I was already stressed out because I fasted, was very thirsty, was in pain & was late. I don't think a patient who needs to have an important ultrasound done would purposely be late for this appt. The front desk person who helped me, right away "SCOLDED" me for being late. I was already on edge to begin with. As I was explaining why I was late even if I DID GIVE myself plenty of time, 1 hour, to get there at 2:10pm she took on this condescending manner towards me & continued to lecture me as if I were a child. She said "that's why you have to give yourself a plenty of time for the appointment." DUH!!! I live 15 miles away, gave myself an hour or so to get there. In short, appointment was cancelled. Unfortunately, sometimes s**t happens! I prepared for it, I fasted, didn't have any water & certainly did not foretell that there would be road construction & traffic. Maybe next time I will give myself 2 hours to get there. Also, I worked as a front desk receptionist too & in customer service before & the attitude she had was/is absolutely not acceptable. I was not able to get her name because I was very upset. She was the young asian girl/lady with long black hair. She needs to be very careful & considerate to patients. She has no idea what the patients are going through. I am not asking for extra understanding, patience & consideration. I am asking for respect. I am always understanding & patient with front desk people like her because I know the nature of their job. I have never complained nor was I ever rude to any medical front desk receptionist ever! This lady or this girl had attitude & was condescending to me. I called her out & she said she wasn't condescending, just explaining. Yeah right! I just wanted to get out of there right away so I was not able to get her name. If she does not understand the nature of her job, the nature of the industry she's in, what it takes to deal with PATIENTS, perhaps she needs to undergo more training or get another job. She is dealing with people that may have a lot of pain AND or serious medical conditions, the last thing we need is to be scolded. I am not going back there and deal with rudeness. 1 star because their front desk system is/was INEFFECTIVE and since I was not able to interact with anyone else but her & IT WAS NOT GOOD.

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    Arcadia MRI & Imaging Center - Waiting room

    Waiting room

    Arcadia MRI & Imaging Center
    Arcadia MRI & Imaging Center - Entrance door

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    Huntington Hill Breast & Imaging Center

    Huntington Hill Breast & Imaging Center

    3.9(18 reviews)
    5.1 mi

    I scheduled a mammogram here. The place was very clean and the staffs were all great and courteous…read more The tech, Diane, was very professional and nice. I was in and out within 20 minutes. All is great!

    I had a mammogram and ultrasound done in April 1st. To this day there's no reading yet. I was told…read morethere's not enough radiologist to read the film. I am a high risk patient and I was told I have to be checked every six months. And when you call the number nobody answers the phone. Just recording saying they're the best. Very frustrating. They advertise they are number one facility. Arcadia is an affluent community. It's a shame the service here is so bad. I can give it a zero if I could. I will never , never go back to this place. I just hope I don't get a bad diagnosis. This place is so bad. And I heard I'm not the only one complaining. Very sad. Edit : I just spoke with Leila (director) of the center. She was apologetic. I really appreciate it very much that she reached out to me. I know it's not their fault. This is the first time that this happened. I explained to her it was out of frustration but talking to her at least made me feel we as patients are able to express ourselves. Staff are actually great . The only suggestion maybe if they will accept is at least is review their advertising so it doesn't disappoint. Thank you Leila for being considerate and understanding . Truly grateful. Thank you

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    Huntington Hill Breast & Imaging Center
    Huntington Hill Breast & Imaging Center
    Huntington Hill Breast & Imaging Center

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    Huntington Hill Breast & Imaging Center - Waiting room

    Huntington Hill Breast & Imaging Center

    3.3(81 reviews)
    5.0 mi

    As a patient, I had a great experience at Hill Huntington Diagnostic. Front desk was friendly, and…read morethe whole team was professional and caring. Really appreciated it.

    I came here for a mammogram and the actual exam itself was fine -- the staff at the office treated…read moreme well and the process wasn't bad. Where things completely fell apart was the follow-up and customer service. A few days later, I received a letter from Huntington-Hill Breast & Imaging Centers saying I needed additional imaging and to call their number to schedule. Naturally, that was stressful to read -- getting a callback after a mammogram is scary. But when I tried to follow the instructions, their phone/AI system was awful to get through. After being transferred around and spending way too much time on hold, I was finally told that they don't even do the test the letter told me to schedule there. Instead, I had to call my doctor to be referred somewhere else. This made no sense to me. Why send a letter directing patients to call you to schedule if you can't actually perform the recommended imaging? It feels careless, especially considering how stressful breast health follow-ups already are. To make matters worse, when I spoke to a staff member, she said she had no control over the letters. I get that it's not her fault personally, but the system is broken -- and patients end up paying the price in stress and wasted time. Overall, the in-person visit was fine, but the communication and phone experience were really disappointing. If you're going to send out official medical letters, they need to be accurate and align with what your office can actually provide.

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    Huntington Hill Breast & Imaging Center - Meet our Imaging Center Manager! Where 5-star service is our top priority!

    Meet our Imaging Center Manager! Where 5-star service is our top priority!

    Huntington Hill Breast & Imaging Center - Private patient dressing rooms

    Private patient dressing rooms

    Huntington Hill Breast & Imaging Center

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    Centrelake Imaging and Oncology - diagnosticimaging - Updated May 2026

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