I moved into the area recently, and this is the only laundromat I've used. The machines are not too…read moreold, and the cost is reasonable. I try to go during the week, as it gets busy on weekends. I have not used the other services, but, know others that have. They are very personable and helpful with whatever your needs are.

Very well staffed, clean and comfortable place to do your laundry…read more It was our first time using this location and Sondra was a huge help.

The new laundry attendant has a really bad attitude. Rolls her eyes to the children and has snarky…read moreattitude. The previous attendant allowed you to do laundry long as you were in the location by 8:30. The new lady will stop your wash if you did not start it at 8:30 on the dot. Seen her be so petty and stop the water so a lady cannot wash her clothes because she put everything in the washer at 8:31. She has made jokes that I come at the same time and always so close to closing and she doesn't like that. Which is weird since there is still 2 hours left of closing.

This laundry mat is the best one in the Brandon area!…read more Nadia is an amazing woman that helps you with all your questions about their machines. The prices are great and the machine are wonderful.

This place is awesome. Earlier this week, both my Samsung Washer and Dryer decided they wanted to…read moreact up. Dryer needed new heating element & we got that. Washer kept giving error in rinse cycle & now will not even start. We came here about 1100 AM on a Saturday. First of all, these speed Queen washers are the bomb. I saw people loading a whole baseball team worth of clothes & they just got swallowed right up. Dryers are huge too. No noise or broken machines when they are running. Now the price is high for this; starting at $7.50 for the washer & $3.25 for the dryer. I can't complain as I already spent $300 on a dryer, THIS WEEK. LOL. Attendant was cleaning the store the whole time & the Gator Ade Zero is a cheap as the water. Comfortable seats & clean restrooms. Even after I get my washer fixed, I'll probable be back. 5-stars

Clean establishment with modern machines & conveniences. Several payment options available.read more

There is always someone be there to help you, and someone who keeps your space clean as well. I…read morelike the machines too. I wish they still had machines that weren't all front loading machines.

My washing machine at home went out and I needed a place to clean my clothes. This facility is very…read moreclean the staff is very friendly and helpful and they have a lot of machines to accommodate all your needs.

I used Tide Cleaners in Sarasota for years and had great experiences, which is why I continued…read moreusing Tide after moving to Brandon. Unfortunately, the Brandon location has been a complete disappointment. I brought in an investment piece I wear as a corporate trainer. The dress and matching belt are the same fabric and color and were cleaned together to maintain a consistent, rich black. Due to the Brandon location's boiler being down for several weeks, my items were transported to another location for cleaning. When they were returned, my matching belt was missing. I went back multiple times. They were unable to locate it. There was no resolution, no replacement, and no meaningful accountability. This is unacceptable, especially when customers are trusting you with high-quality, expensive clothing. The difference between the Sarasota and Brandon locations is stark. If you value your wardrobe, I would strongly recommend avoiding the Brandon Tide Cleaners and choosing a different location or a different cleaner altogether.

If I could give a zero-star rating I would. First- and last-time using Tide Cleaners Valrico on…read moreBloomingdale Ave. I dropped off clothes that were urgently needed for a funeral and was assured they'd be ready in time. Instead, I got a last-minute text saying production was halted and my clothes wouldn't be ready until days after the service. My family had to attend the funeral without what we had planned to wear. When I finally picked up the clothes later and asked if any consideration could be made after I was just told none was going to be given on my $36 bill, the owner, told me in a condescending tone, "Oh no sir, let me take care of that for you but do me a favor and never come back." He said this in front of other customers. I assured him I would never step foot in this business again. Maintenance issues happen, but the lack of accountability, professionalism, and basic respect was appalling. Tide Cleaners lost not just me, but my family as customers, over how this was handled.

I couldn't tell you the last time I was at a laundromat, probably when I was a kid. This place…read moredefinitely brought all that nostalgia back! It was clean and machines were working and it had tons of games and room for everyone to sit while doing their laundry. Our washer broke so we decided to come here since it was nearby. I felt safe and it took a total of 45 minutes to do two big loads of laundry. They had all sizes of washers and dryers for your use. $6.50 for a wash and $1.50 for drying was a good deal. I would definitely go back if needed. It's also open 24 hours so can't beat that!

Plenty of washer and dryers, a lot of folding stations and vending machines for detergent snacks…read moreand drinks. Plenty of arcade machines to play, pinball machines and even a pool table. The even have a few tv's and a jukebox to listen to some music (pay of course) Plenty of carts to use to move your laundry around, and they have big and medium sized available. I took a star away because each time I'm here, there are loud and very rude customers! Taking up multiple washers/dryers/tables as if They are the only ones in the place. Screaming across the laundrymat at their kids or relatives. Only other con is that there is a lack of seats for people to use while waiting for their laundry to finish. I come here a few times a month to clean bedding, and every time I'm here there has been a few customers that make my time here very annoying (and who needs that on laundry day??) Staff has always been friendly and kind, facilities are clean and I have only seen a few dryers out of order last visit, but were fixed by this visit. I wish they had some authority to encourage customers to be mindful of other people and to not scream while here.

They definitely have the upgrades to match our time. Wifi is available. App enabled washers and…read moredryers. But coins are still accepted with a change machine on site. Easy in app instructions and very easy to pay via the app. The facility has air conditioning and is fairly clean. The machines looks well maintained. There are folding stations with plenty of rolling carts. Large signs explaining load weights and suggested drying times as well how much soap you should use per load via cap size or pods.

The lady who cleans the place is very rude and unpleasant, first of all the place is always very…read moredirty sometimes we can't throw out the garbage because the cans remain full and she has a habit or trick I don't know what she spends her time charging people and I say this for myself, suppose detergent that one does not use, she comes out saying that we pay her for an air freshener that she puts in our clothes when I leave my clothes with my liquids, and the lady in a bad mood takes my clothes out of the dryers and doesn't even let me finish the full drying cycle, she forbade me from entering with my young son because according to her children are not allowed in the place and today when I went to wash with my son she kicked me out of the place. She is a lady who is driving away customers and is harming the owner, I hope the corresponding measures are taken.

if I had the option to give it negative stars, I would…read more to start, there was no staff around, not a single person. machines did not work and the place was filthy. I wish I wouldve noticed before I put my clothing in. I tried calling the number provided, nothing. place was horrible, horrible management.

Awesome staff! Betsy is such a lovely person! She goes above and beyond for the customers!read more

GEMS is definitely a part of my wardrobe maintenance. Whether it's business or pleasure, the team…read moreat GEMS Dry Cleaners keeps me on point. The quality of care with my garments, the value for the service is great too as well as the great customer service makes them a GEM for all to use. Stop by and see them. Never disappoint. It's the great service for me. Thanks GEMS!!!!

OVER $2,500 IN DAMAGES, ZERO ACCOUNTABILITY, DEEPLY UNPROFESSIONAL!!!…read more If I were permitted to give zero stars, I would do so without hesitation. I brought eight valuable garments to GEM Dry Cleaners, including two custom three-piece suits with Italian fabric and buttons, a $500 long coat, and a $200 suede jacket. Every item was damaged. Buttons were loose, seams were torn, and most upsettingly, and without my consent, they ironed sticker labels directly into the fabric of every piece, leaving permanent, burn-like marks. I was never informed this would happen, nor given the option to use pins--a safer more standard method used by most reputable dry cleaners. When I questioned it, the owner, Bryan McNatt, claimed there were signs. The only one I found was hidden behind the counter, barely visible. Others were small printouts, covered by card readers and equipment. Even Bryan admitted the signs were hard to see, which makes it even more perplexing that nothing was said to me during drop-off. I contacted no one, yet Bryan called me personally at 8 a.m. from his cell phone (which I assume he retrieved from the customer system), yelled at and berated me, and offered a mere $36.45 partial refund for the damage of thousands of dollars worth of items. I did not accept the offer because of how inappropriate it was. I spoke calmly and expressed I wanted to handle this amicably, but he was immediately defensive, dismissive, offensive, and said I must be struggling financially to care about the damage. When I said I may have to file a complaint with the Better Business Bureau, he told me to do whatever I needed and banned me from returning. The staff were also rude. One employee was visibly wearing a court-issued ankle monitor while working. While everyone deserves employment and second chances, I believe this anecdote unfortunately gives insight into the deeper issue -- a clear lack of professionalism, accountability, respect across the board, and oversight at this business. The garments are permanently damaged, and nothing can undo that. This was one of the most frustrating, heartbreaking experiences I have ever had with a business. I trusted them with irreplaceable items, and they treated me and my concerns with absolute disregard. Please read through the many other similar reviews. I am far from the only one who has experienced destroyed clothing and mistreatment at this establishment. I am sure they will try to twist and make up some way to rebut this, so I have decided to include some of the photographs of the damaged garments and the obscured signage with this review so that others can see the truth for themselves. I sincerely hope this helps at least one other person avoid the same loss.