Lost 3 ties and thankfully I was standing there when the next person came in because it was…read moregathered with his things and he about walked out with it. If I had left, they would be missing. No apology from staff. They were nice but seemed to just keep referring back to me and whether I had even given them it in the first place. This is the second time I've been here and both times were not great. Btw, this is the same place as Sage Cleaners and they do not have good reviews. They are one and the same business. Not sure why they are listed separately on here.

My dryer was broken & I didn't have time to fix it during a busy weekend, so i dropped off 2…read morecomforters & a large load of laundry for their wash & fold service. The staff was very nice but we had a mix up at pick up & they gave me the wrong comforters at first. When we found the correct ones i realized after i got home that one came out very starchy & stiff. Will be back for the wash & fold if another emergency happens but i will probably look for another cleaners for my comforters. *edit: The owner Betty is very sweet & called me after this review was posted. The 4 star still stands and i still agree their customer service was good. As stated before, the staff was very nice to me but Betty calling me was the cherry on top! I can tell customer service is very important to them.

I brought in 2 small curtain panels for dry cleaning. First off, the girl behind the counter was on…read morethe phone clearly taking a personal call as she was discussing someone's pregnancy. I waited at the counter until she finished her call. I pointed out the area on one curtain panel that needed extra attention because of some dirt. Fast forward to pick up: $30 and the dirt is still on the panel. Will not be coming back.

Went there for the first time to drop off a suite with a shirt. Shirt and pants were ok but the…read moremost important part which is the jacket came back the same way as I gave it to them... with the back & side of the suite dirty. Do not recommend since this was for a wedding.

If I could give them a 0000 I would. They damaged a jacket and now won't return the item to me…read more I've stopped by this store 3 times without resolution.

I'd rate a 0 if I could. The customer service was terrible, insanely expensive, and the clothes…read morereeked when we got them back. Do not use this place.

I used Tide Cleaners in Sarasota for years and had great experiences, which is why I continued…read moreusing Tide after moving to Brandon. Unfortunately, the Brandon location has been a complete disappointment. I brought in an investment piece I wear as a corporate trainer. The dress and matching belt are the same fabric and color and were cleaned together to maintain a consistent, rich black. Due to the Brandon location's boiler being down for several weeks, my items were transported to another location for cleaning. When they were returned, my matching belt was missing. I went back multiple times. They were unable to locate it. There was no resolution, no replacement, and no meaningful accountability. This is unacceptable, especially when customers are trusting you with high-quality, expensive clothing. The difference between the Sarasota and Brandon locations is stark. If you value your wardrobe, I would strongly recommend avoiding the Brandon Tide Cleaners and choosing a different location or a different cleaner altogether.

If I could give a zero-star rating I would. First- and last-time using Tide Cleaners Valrico on…read moreBloomingdale Ave. I dropped off clothes that were urgently needed for a funeral and was assured they'd be ready in time. Instead, I got a last-minute text saying production was halted and my clothes wouldn't be ready until days after the service. My family had to attend the funeral without what we had planned to wear. When I finally picked up the clothes later and asked if any consideration could be made after I was just told none was going to be given on my $36 bill, the owner, told me in a condescending tone, "Oh no sir, let me take care of that for you but do me a favor and never come back." He said this in front of other customers. I assured him I would never step foot in this business again. Maintenance issues happen, but the lack of accountability, professionalism, and basic respect was appalling. Tide Cleaners lost not just me, but my family as customers, over how this was handled.

As many have noted Seville cleaners -was- a great dry cleaner with fast and friendly service. As of…read more2022 however they are more akin to something out of a dystopian nightmare. Don't expect to have your clothes cleaned on time but do expect the staff to be rude and uncaring about your plight. Need your items on the delivery date because you have a black tie event? Sorry about your luck. I've have had better customer service experiences getting pulled over by the highway patrol. If Seville cleaners was the last dry cleaner on earth I would wear my dry clean only clothes until they were unacceptably dirty then I would burn them and buy a new set before I would return to this nightmare pit of a store. They don't even dry clean the clothes themselves anymore. Do yourself a favor and go to any of the 20 other Dry Cleaners in the area.. you will be better off.

I needed two suits and a Shirt cleaned and pressed for a Photoshoot last Thursday! I dropped of the…read morearticles Wednesday morning around 9 am. Received a text at 4:30-5 that all items are ready for pick up or delivery. To say I am impressed is an understatement! I have found my go to cleaners!!!

GEMS is definitely a part of my wardrobe maintenance. Whether it's business or pleasure, the team…read moreat GEMS Dry Cleaners keeps me on point. The quality of care with my garments, the value for the service is great too as well as the great customer service makes them a GEM for all to use. Stop by and see them. Never disappoint. It's the great service for me. Thanks GEMS!!!!

OVER $2,500 IN DAMAGES, ZERO ACCOUNTABILITY, DEEPLY UNPROFESSIONAL!!!…read more If I were permitted to give zero stars, I would do so without hesitation. I brought eight valuable garments to GEM Dry Cleaners, including two custom three-piece suits with Italian fabric and buttons, a $500 long coat, and a $200 suede jacket. Every item was damaged. Buttons were loose, seams were torn, and most upsettingly, and without my consent, they ironed sticker labels directly into the fabric of every piece, leaving permanent, burn-like marks. I was never informed this would happen, nor given the option to use pins--a safer more standard method used by most reputable dry cleaners. When I questioned it, the owner, Bryan McNatt, claimed there were signs. The only one I found was hidden behind the counter, barely visible. Others were small printouts, covered by card readers and equipment. Even Bryan admitted the signs were hard to see, which makes it even more perplexing that nothing was said to me during drop-off. I contacted no one, yet Bryan called me personally at 8 a.m. from his cell phone (which I assume he retrieved from the customer system), yelled at and berated me, and offered a mere $36.45 partial refund for the damage of thousands of dollars worth of items. I did not accept the offer because of how inappropriate it was. I spoke calmly and expressed I wanted to handle this amicably, but he was immediately defensive, dismissive, offensive, and said I must be struggling financially to care about the damage. When I said I may have to file a complaint with the Better Business Bureau, he told me to do whatever I needed and banned me from returning. The staff were also rude. One employee was visibly wearing a court-issued ankle monitor while working. While everyone deserves employment and second chances, I believe this anecdote unfortunately gives insight into the deeper issue -- a clear lack of professionalism, accountability, respect across the board, and oversight at this business. The garments are permanently damaged, and nothing can undo that. This was one of the most frustrating, heartbreaking experiences I have ever had with a business. I trusted them with irreplaceable items, and they treated me and my concerns with absolute disregard. Please read through the many other similar reviews. I am far from the only one who has experienced destroyed clothing and mistreatment at this establishment. I am sure they will try to twist and make up some way to rebut this, so I have decided to include some of the photographs of the damaged garments and the obscured signage with this review so that others can see the truth for themselves. I sincerely hope this helps at least one other person avoid the same loss.

They did a good job on the first item I brought them, a coat. So I brought them another wool coat…read moreand asked that they clean and de-lint it. When I went to pick it up the first time, it was "ready" but not de-linted. They apologize and said they would get the lint off. Two days later I came to pick it up and still it was covered in lint. After that I just gave up. I took the coat home and did the work myself. I probably will not go back anytime soon, but if I find myself in need of a dry cleaner, I'd try them one more time.

Used to love going here. The price as gotten ridiculous to clean 2 jackets, 2 pants and a vest was…read more$51 dollars? WTF!!! They won't get my business anymore.

Everything was exceptional ! You just got a new customer! I did have a learning curve because the…read moreinteraction is automated, that said it wasn't hard to catch up and I was very pleased with the service. Definitely introvert friendly!

Took $200 sport coat and $250 cashmere to clean in mid October. Both were shrunk several sizes…read moresmaller. Were told we could be refunded 10 x drying cost, which is a little over $400. Here we are mid-December, still being jerked around by this business; no check, but excuses every week.

I moved into the area recently, and this is the only laundromat I've used. The machines are not too…read moreold, and the cost is reasonable. I try to go during the week, as it gets busy on weekends. I have not used the other services, but, know others that have. They are very personable and helpful with whatever your needs are.

Very well staffed, clean and comfortable place to do your laundry…read more It was our first time using this location and Sondra was a huge help.

I've been using this service for about a year and the quality of their service, particularly…read morecustomer service, has become so bad I had to write a review. I took a large amount of clothing in for cleaning and alterations. I should have known better than to entrust them with this when the gentleman at the counter did not know how to measure an inseam or what a suspender button was. Three weeks later, the items were still not completed as requested. I had to make a total of 4 trips and a series of phone calls about suspender buttons, that were never put on. When I went back for a refund for the requested but incomplete alterations, I was told I was not charged for them, even though they clearly show on the work order. Why would a business knowing what was ordered, had not been completed, allow the customer to pick up the order. Either they don't like making money, or they're lying. (At their claimed charge of $3/per button, which I never paid for past alterations, I suspect the latter is true.) The first associate told me that he was not authorized to give any refund. Only the owner will do that and it would take three days before he would call me back. Viewing that as unacceptable, I made serveral calls to their customer service number. Unfortunately, it only takes voicemails. I left a message, and never received a call back. I returned to the store and asked for a manager. The two associates working indicated that their stores do not have managers. They can only leave notes in their computer system for the owner. I was also told that the owner does not ever give a refund, only credits and I should not expect a resolution from him for at least two weeks. If this wasn't my personal experience, I would find it unbelievabe that a business this size could be run so incompetently and with such poor customer service. This business does not deserve anyones hard-earned money.

In Feb 2023 I dropped off 3 sweaters 2 cashmere one merino about $400.00 worth…read more I picked them up the following week, all were shrunken too small to wear anymore. I called and was told I had to bring them back within 72 hours, well I got them cleaned for a two week trip. Which I left on the next day. So now I am out the cost of the sweaters and could not take them on the trip. Never use these cleaners. This is the first time a cleaner has ruined anything of mine and I an 70 years old!