Transparency, communication, and clarity of processes to get issues resolved in a timely, cost…read moreeffective manner.

First time, great experience! Needed alignment service for my wife's SUV. It's 4x4 and has wheels /…read moretires slightly larger than OEM. No problem, they spent the extra time needed to be sure it was done right. Good value, great customer service, honest and professional.

Jireh and his team are very professional and courteous . This is the 2nd time I've had my vehicle…read moreinspection done at this location and I've been impressed by how fast , efficient and kind they are at this location

Had car inspected. They were courteous and fast.. same price as everyone else. they got me in and…read moregot me out very quickly.

I arrived right when they opened and was greeted by Tristan. He was efficient, courteous, and…read moreextremely helpful from start to finish. He checked a few things on my vehicle and clearly explained what he found, with zero pressure to buy anything. I really appreciated the way he treated me as a customer -- he truly made my day!

I wish I could give this location a ZERO. Took my vehicle here for an inspection and had the worst…read moreencounter with Inspector Michael. He was rude, unprofessional, and disrespectful. After waiting 45 minutes to get my inspection, which included them servicing 2 vehicles that arrived AFTER me, I was allowed to pull into a bay. There was no apology offered for the wait or acknowledgment that they serviced 2 vehicles ahead of me. After the failed inspection, which was no surprise, Michael was smug in his dealing with me. Michael asked if I wanted to speak with his Manager and I said why would I do that if he (Michael) is the kind of employee that they hire to meet with customers. I would only expect more of the same. I left feeling totally disrespected and not wanting to go back there ever!! Go to another location and save yourself from this type of treatment.

Chris was very nice and informative regarding my oil change and car needs, I didn't feel pressured…read moreto buy anything or feel awkward in any kind of way with this location everyone was nice and I'll definitely be returning again! Thank you guys!

Yes, it's cheaper to change your oil at home (or at your regular mechanic, if you have one). And…read moreyes -- these oil change places are making their money working to upsell you on everything from headlight polishing to ionizing essential oil air fresheners. But they have their place, from a convenience standpoint. This location fit the bill quite well. Prices are fair, given that you get to sit in your car and play Clash of Clans while the job is done. Yes, they asked about various things that I could have fixed, but were much more low-pressure about it than other folks (lookin' at YOU, Jiffy Lube). All in all, a good experience.

New manager is fabulous! He really tries to go above and beyond to help people. Great move, Jiffy…read moreLube. Many kudos...

I was the only person there thank god for that lol. I went for an oil change and all 3 employees…read morewere very nice and knowledgeable. Didn't they and up charge me didn't try to sell something I didn't need or want. It took 20 minutes as I was asking a lot of questions and we was joking around . Will be coming here for my oil change.

Had an 8:00 AM appointment for a 4-wheel tire exchange and it still took 3 hours. My car sat there…read moredoing nothing for most of that time. When I asked for an update, I was given attitude instead of answers. When the job was finally done, the employee Ignacio was rude and unprofessional -- he snatched my keys and told me I couldn't have them until I got paperwork from the cashier. Completely unnecessary and disrespectful behavior. Less than 10 minutes after leaving, the tire pressure light came on, which says a lot about the quality of the work. Do not waste your time here. They are paid by the hour and it clearly shows in the pace and lack of urgency. The only positive was the female lead, who was polite and actually tried to move things along -- everyone else did not.

Everyone here was so kind and personable! specifically AC, you were awesome! Highly recommend:)read more

Quoted $25 for a $10 wiper blade. Must not make enough money because they're price gougingread more

if i could leave zero fucking stars i would never go here what so ever ! they rushed my oil change…read more, my oil leaked all over the road / street and now my truck is making a weird noise ! screw this place and the people who own it and work for the location! oh and to top it off the dumb employees had the audacity to ask to change my brakes. boy please i probably would have died. i repeat never in your life go here!!!!!!!!

I had a nail in my tire and stopped by to get it patched up. The guy told me that i would need a…read morenew tire because where it was placed. I went to DISCOUNT TIRE and they patched it up right away for FREE. I am so disappointed that he felt he could "hustle" me ... I will never go to or recommended NTB :)

Rhese is awesome. Fixed my leaking tire quick without any issue. Would definitely go back.read more

My family and I have been coming here for a few years for our car inspections. Great and fast…read moreservice! When I mean quick, I mean QUICK! My visit here is ALWAYS less than 20 minutes. It's a family own business, Dylan always have taken care of me and my families who brings their vehicles here. I will continue to be a customer as long as they are still in business!

I've been here a couple of times, just for state inspections though. They have coupons in the…read morelocal paper and mail, so look out for those. They have some negative reviews, but they all seem to be for oil change services from customers who don't understand that prices for oil changes are partially dependant on the type of filter and amount of oil your car uses. If you come in with a car that has an unusual filter shape or size, it's going to cost extra here as well as most other places. The coupons are designed for regular cars with COMMON equipment. Never had any bad experiences and they get me in and out as quickly as they say they're going to.

They offer coupons on the back of your HEB receipt for $10 off, yet they give you only $8 off. They…read morerefuse to honor their PRINTED coupons! False advertising and deceptive business practice. The employee said "their register won't allow them to give $10 off; and the boss won't either." Shameful. It's not about measly $2. It's about treating your customer right and honoring your own damn advertising. This isn't the first time they've done this, but this is the last time I'll patronize their business.

Classic bait and switch. None of the prices on the website are honored at the Grant Rd location. I…read morecame in for the $60 Super Clean package, and it immediately jumped to $80 with less included in the package. Judging from the other reviews, I'm happy with the fact that I left when the approaching employee (who found it completely appropriate to lean his greasy arms on the passenger side of my truck as he leaned into my open window) told me "Those aren't OUR prices." Pass.