I don't wish to spread negativity, but awareness. We took our truck in to have a converter welded on, an alignment, and have the spark plugs changed. Brian, broke off a spark plug off into the engine. He then had to take engine apart to get it out which took an entire month. He called and said it was ready, and it wasn't. Not a big surprise. He said he used a power tool to remove the spark plugs and that's why it broke off. Spark plugs should be hand torqued only. We bought all of the parts for the head, which cost more than the converter being welded on cost and we're not reimbursed. On top of that, one of the new spark plugs that was supposed to be put in was still unused and clean in the box and in the trucks cup holder at pick up. We also had the alignment checked, and they never did that either, he also left the AC sensor disconnected. He wanted to charge 1300 dollars for labor to fix what he broke. We obviously refused. Brian then got the owner, David, on the phone and stated that he "should have done a half assed job on it" if he knew we wouldn't want to pay for the labor he had to do to get the piece he broke out. David told Brian to give us the keys and let us take it. He did do a half assed job on it, point blank. David has now called threatening us with the police and accusing us of bringing it in broken and trying to blame it on them, he also told me if I knew how to change spark plugs then why didn't we do it ourselves. Not to mention my lost wages because we were reduced to 1 vehicle for a whole month. Beware of this place, the filthy condition of the shop should have been the first clue. Very unprofessional, they both need to grow up and own up to their mistakes. I don't think they have insurance either, so if they mess something up in your vehicle, they'll try to make you fully liable for it.
Reply: The trucks spark plugs we're properly put in prior to bringing it. Brian was very rude and stated that he broke it using an impact tool. Old and filthy are two different words. He also said he checked the AC, so yes he did mess with it. Now I wonder if they swapped good parts for junk parts since he apparently did stuff we didn't ask for and it took a whole month. I hear Brian was fired before and then brought back for some reason. If you own and run a business, and one of your employees breaks something, the business owner is responsible. We have talked to many other mechanics, they confirmed an impact tool should never be used for that and also that if a mechanic damages a customer vehicle then the business is responsible. We were fully intending to pay David for welding the converter on until Brian said he should have done a half assed job, so we decided not to. There are 3 people who witnessed Brian saying this. read more