Always there to help and provide aplus service and or re sell. Tony knows his copiers and how to…read morefix them

I have a canon all-in-one printer that would not print. In fact, it would not even pull the paper…read moreinto the printer. I took it to Ken at A-Cal Copiers, Inc. in billerica. They diagnose my problem quickly and repaired it for me. Very friendly and great service. Ken, the service engineer, did a great job.

Wish we had NEVER gotten involved with the Computer Doctor! We have had problem after problem with…read morethe computer we got from him-constantly losing info, calling him with problems and issues. Our printer stopped working after 1 month-after several messages to him, he told us it was a piece of junk-so why did he sell it to us? Constantly calling, and when I do get him, he gets very defensive and belligerent, acting as if issues are my fault. He hasn't returned my last two calls so we've given up calling him. He is insistent that icons are on my computer that just aren't there, and gets upset with me when I try to explain they're not. We've wasted well over $1200 on a computer, printer, and repairs. When I mention his name at Staples, I was told he was a quack. Really regret dealing with him. Do NOT recommend.

I called Ron Elkin to inquire about a possible home visit. We spoke twice on the phone as he was…read moredriving. He offered a few suggestions, just about all of which I had tried before and none of which helped at all. In the end, he told me that it did not sound as if he could help with this problem. There was no discussion of charges for the discussion. Neither did he ask me for contact information such as an address. A couple of days later, the mail brought a bill from him for his time. He added no value and did not pretend to. The transaction fails the basic business principles of being forthcoming and above board.

I've been a frequent customer here for years now. Without question, this is THE place for all of…read moreyour IT needs! Their service and knowledge base are outstanding, but let me tell you why Beverly Computer is unique and incredible. 1. Confortable Familiarity. Unlike most businesses today, every time you call or stop by you will see the same faces. After awhile, they are like an extension of your family and they are part of the local neighborhood. That's the way it was years ago, and we've lost that personal touch as a society. It's always Paul and Steve and never some "new kid, fresh out of school," who has no clue who you are and could care less. You won't find this anywhere else today. 2. Honesty. I became a devoted customer when years ago I went running in to by something and instead of making a rather substantial sale, they were truthful and told me I did not need it and saved me hundreds. They earned both my business and my appreciation after that. See if you get that treatment at a major chain store? lol 3. Integrety and Trust. You can be assured that your equipment will be safe and cared for and ANY information that you may have on your machine will be kept private and between you and Beverly Computer. Again, this is from personal experience. They are 100% trustworthy. Would you have the kind of faith with a technician that you did not know and had not developed a personal/ business relationship with? I met Paul and Steve, when a virus crashed my computer and I was panicked and terrified. I didn't know where or who to turn to, up here on the North Shore. I am so glad that I went down to Bev. Comp. They saved my machine and recovered all of my data. You can be assured that they will do the best they can for you at a very resonable and fair price. Even if I move from the North Shore, out of state or anywhere...I would travel back to Beverly Computer and would go any distance to deal exclusively with Paul and Steve. I have that much faith in their service. Lastly, if you're reading this now...do not hesitate, get down there today, or give Paul a phone call. You'll sleep much better knowing your IT needs are in the hands of the best and most trusted service on the North Shore.

I used beverly computer for my dell xps computer. the technician arrived at my house without the…read moreproper tools, then took computer with him, called a week later, and told me he could not do anything, I should probably just get a new computer. also told me i would not be able to recover any data from my hard drive. I got my computer back, sent it to dell, who repaired it for 120 dollars. all data is still there and computer is working fine. I am glad i did not listen to this person's advice. the worst part is that I was also charged 75 dollars to be given wrong information. i just wish he had said he couldn't help me from the beginning.

Dave saved me when my computer was hacked; he helped me navigate a scary ID theft and security…read morecrisis. I now come back to him for ordinary IT help too. I recommend him highly.

I came home from a short trip to find my computer sitting in a mini-puddle from a freak storm while…read moreI was away. While it worked the next morning, it shut down pretty quickly. I knew about OSE, as they are in the next town, so I took my Mac over. I was afraid I would have to buy a new one, but David cleaned up the moisture and then sent it out for further repair. It took a little time, but it's back good as new. I can't thank him enough. I use my Mac for email, internet, and a program particular to what I do in my life, but generally am a little clueless about computers. David was patient in explaining some things to me, and I know I can call him should I have a problem. I am really grateful for his help and have been recommending him to all my friends!

Stop me if you've heard this one before... Legally blind…read moreautistic geek walks into a store..... I started at Best Buy---BIG mistake. I stopped---and shopped--here. To say I am intewrnet-dependent is putting it mildly. To say I'm old-school geek is also an understatement. I need a mouse. I need a large, clear monitor. I need it to be PLUGGED in, where I know where it is. Because Apple doesn't have a "Find Your Computer" app. Apple. Yuck. Eve taught me that lesson. Bill is AMAZING. From the time I wlaked in the door to the time that my computer was about, oh, I don't know---TWO HOURS? Cayou say AWESOME? I can. I felt comfortable. I felt heard. And seen. I felt welcome Not tolerated. WELCOME HIGHLY recommend.

Service for my MacBook Air was extremely professional and completed quickly. Bill was knowledgeable…read moreand helpful answering my questions. He was able to triple the amount of storage I had and he replaced my broken screen. Pricing was reasonable and saved me from having to replace the laptop. Very happy with Family PC. Highly recommend!