Every time I have ever doordashed anything from you guys you screw up my order and charge me more money. I just ordered from you today and got a 6-in sandwich when I got charged for 12-in and the door Dasher threw it on my porch ripping the bag open. This is the last time I'm ever ordering anything from you guys because you guys suck! You should be ashamed of yourself such you can't even put together a sandwich if you can't do that you can't make it in today's world read more

hiding from the we went at 9:10 when they close at 10 and they wouldn't serve us or even acknowledge us.

I have come a couple of times and I don't really enjoy being corrected while I'm ordering and have the feeling that I'm there problem sucks

Okay so I read some of the earlier reviews and idk. I thought this place was great. The girl was super nice and tbh this is the best looking subway sandwich I've had in a while. When I walked in the girl was helping someone in the drive thru so I had to wait a few minutes but she greeted me and let me know what she was doing so all good. All the food was fresh AND the bacon was decently cooked. Overall I liked the vibe here. read more

Subway - Italian BMT - Sandwiches Near Me - Payson, Utah

See all

Ordered online, sandwiches were both made wrong and no one will answer the phone to try to rectify it. Supremely disappointed 0-no stars :(

do not recommend! worst service i've ever experienced! it is obvious no training was conducted prior to having the servers on the line. the manager peeked around the corner and did not ask if they needed help! he might still be in the back on his phone! disgusting bathrooms, sick employees scratching their face with gloves on the list goes on and on. will never return!!! read more

Wow what a horrible Subway! The workers have no idea how to make a wrap, then Camron is a world class snot who acts like he was above me for just asking how they ran out of all bread. Was a simple question your a sandwich shop manage ur supply. They could care less. And when did the official subway uniform look like Arby's . Save ur self go to the one in Walmart across the street. Generally always friendly and go the extra step to make u happy! read more

Subway - a man preparing a sandwich in a deli - Sandwiches Near Me - Payson, Utah

Went in today, super disappointing. We were in a rush trying to get to a wedding and subway sounded so good! We had 30 minutes to order, eat, and leave so not too rushed I guess but when we got there they took our order fast and then the people in front of us couldn't get change back from the money they paid. We had to wait 20 minutes for them to figure that out and they refused to ring anyone else up until they figured that out. They only needed to give back $4 cash but the manager couldn't do the math even on her calculator. The manager was extremely rude to all the customers and even the employees. My husband and I felt bad for the kids working there having to deal with her. Won't be returning to this location. read more

Don't eat at this location of Subway unless you're ready to be grossed out and likely get sick! Why, oh why didn't I check the reviews before stopping here??? My favorite breakfast sandwich is at Subway, they are consistently clean and friendly in my experience, the employee was nice enough once they let us in the store. We arrived at 8:59, they opened the restaurant at 9:03. The woman who unlocked the door was an employee but in no way acknowledged us, had a short conversation with the male coworker and left. He began preparing our order needing to go to the back four times for different items; eggs, knives, flat bread, gloves (not necessarily in that order thank heavens!) Another two sets of people arrived so he started their orders in the middle of ours, so as he neared completion on their cold sandwiches, our hot sandwiches got cold. When I went to get a drink I was amazed by how gross and dirty the drink area was, remember, we were the FIRST customers of the day! I'm certain by virtue of the placement of the soda machine and the way I'm feeling right now that they never clean that machine. I used the restroom before we left and the trash can was full to overflowing, and there were bits of trash including a used bandaid on the floor. UGH! read more

See all

Just not up to par... read more

Subway - a man ordering food at a fast food restaurant - Sandwiches Near Me - Payson, Utah

Terrible service. Unprofessional. Guy didn't have a uniform on. Took a very casual attitude. Had a 10 Year old working behind the counter. Several awkward personal things were going on with the worker while we were here. Totally unprofessional and total turn off. read more

THIS SUBWAY is NOT keeping clean for COVID-19. I came in to this location with my boyfriend for a quick stop to get food. We waited 40 minute with no apology from employees, as well as they were doing other orders right in front of us but did not help us or say anything just left us standing there. Once we finally got helped, NOT ONE of the employees was nice or had any customer service background because that is not a way to treat customers. On top of that, the employees were passing their headset back in forth WITH THEIR GLOVES ON and then TOUCHING THEIR HAIR AND FACE AND EARS AND THEN DIRECTLY TOUCHING FOOD WITHOUT CHANGING GLOVES. Also did not change gloves when using the phone. Absolutely not okay will never be coming back. read more

Second time I've been here in a week and a half and received rude service as they were trying to close over 20 minutes early. Either change the hours or change your employees. read more

Wasn't very happy with corrines snobby attitude. We ordered 4 subs as a family and were ready to pay and she just gave such rude additive and being so snappy and rude with us. We did nothing to cause that. We are very easy going laid back people . I'll never go to this location ever again just because of her terrible customer service. read more

Customer service at this location was lousy! The girl working the window was rude and acted put out to help us with two very simple sandwiches. We won't be going back to this location. read more

Waited over 45 min for the girl to finish making my sandwich! So bad! They also acted like it was my fault for wait for my food. Like I wasn't supposed to eat subway today haha lol read more

Kid working the counter tonight was all by himself, yet had the best attitude ever, was super attentive and did not slack at all on the quality of the sandwich. Overall really great experience and all due to the individual working alone tonight (8/15/18). Thanks for the awesome sandwich! read more

Not a great experience today. Staff was slow to acknowledge us when we arrived and in they in need of some customer training. A sandwich special was posted but neither server was aware of it or willing to honor the offer without owner approval (which was never answered). Trash cans were full and customer lines were backing up while the servers were deciding what to do. Food was as good, and as expected, but the servers were more worried about their boss than us as customers. Seriously, why would I ever go back? read more

I would give zero stars if it were an option. I went into subway at this particular location on a Saturday at 5:30 PM and I was told the only bread that they had was a 6 inch piece of white bread a 6 inch piece of wheat bread and something about a tomato wrap or something. Who doesn't have bread when the store is based on sandwiches. That's like going to McDonald's and being told that they don't have any hamburgers. No wonder their rating is 1.5 read more

This place has horrible service! I waited in the drive thru without service for 15 minutes and on top of that another 10 to get my food out the window. They are very short staffed and have very rude employees. I wish I couldn't even give a star and they have horrible pot holes in there parking lot in conclusion don't eat at this subway read more

We went there on May 22 @ 2021. Wasn't too busy so ordered 2 foot longs. Mine was a meatball. Big mistake. Just before we entered the store, the guy put some "frozen" meatballs in the bin with no marrinara sauce. When we got home a few minutes later, the meatballs were still cold, no sauce, and they still had the frozen fat in the meat. Terrible. I threw the sandwich in the garbage. We've been going here for 2 years and never had a problem. Never get the meatball sandwich again. The fact is not sure that they care what anyone says, anyway. You can't eat anything in the store so you don't find out what you got until you are miles away. read more

Staff was nice but hardly knew what was going on. I waited 4 minutes for them to realize that I was in the store, and another 4 minutes for the obviously new employee to get to asking me what I wanted. I get it, I work in food and you can't always be on top of your game but a sense of urgency is a must when someone is watching you make food for them. I don't really need to say more than, I was the only customer, and it took me 25 minutes to get out of the store with my food and that is unacceptable. read more

We stopped by and they turned my whole family away because they are completely out of bread. It's 4:30pm on a Saturday May 30th. I hope the owner knows they are paying people to just sit there. read more

Subway is definitely one of my favorite sandwich places. I love how the place works and that you can put whatever you want on it!

The last 4 time I've gone to this establishment they are out of ingredients. The staff is friendly enough but of they can't fix you what you want I suggest going elsewhere. There are 2 other Subways at the south exit of your set on subway. read more

Wow.... Worst subway! Rude. They didn't have any ice tea and no one seemed in a rush to make it! AND THIER "AVOCADO SPREAD" WAS SO DISGUSTING IT SEEMED WATERED DOWN!!! They guy was so rude he slapped it on looked up and looked at me with the rudest look and said "you want more???" I mistakenly asked for salt and pepper on my nieces sandwich and it seemed the guy had anger issues the way he threw it in the trash can rolling his eyes.... The subway franchise needs to take a good look at this store. If I wasn't starving I would've gone across the street to a Mc Donald's! And for me that says a lot!! read more

Bad, just bad idea to eat here. I saw the other negative reviews were quite old, so we gave it a chance. I mean how bad could a subway be? BAD. Bathrooms were filthy, should've been my first clue. Staff was sitting in the dining room playing music on phones and reading books. Then they were out of everything, scoopers, meat, cheese, veggies, mayo...the chip rack had about 6 bags on it. Cookies looked old as dirt. The worst part was the suspect guacamole..it wasn't even green. The dining room was also filthy. AVOID this Subway at all costs. read more

They were extremely slow and they didn't have any chocolate chip cookies. I was not that impressed.

No communication, lackadaisical attitude, not properly trained on computer...etc, could alligator more time in to customer greeting an pronunciation.... read more

They never have sweey tea made and the teenage employees are absolutely rude!

Yes it's just Subway, I found it a very clean and friendly staff. Get a cheap sandwhich and chips.

Really? One person working. If your only going to staff with one person make sure they have a little hustle. So unorganized. Just painful to come here. Also out of ingredients. STAY AWAY!!! even if your starving, go somewhere else, it will be faster. read more

This location is a joke! We literally timed them and it took them a whole 12 minutes to even greet us in the drive thru and there were no other customers. And every time we order something they have to go check the back to see if they have any.... it's 1 pm and you don't know if you have bacon!?!... one time we were the only costumer and in the middle of ordering our 2nd sandwich they told us to hold on... 6 mins later they come back and needed us to repeat our order saying they forgot I look back and someone else walked out of the shop sandwich in hand. Um okay they stopped assisting us to help a walk in?? Not okay. Do not go here let them go out of business and put something useful there! read more

This place is going down hill fast!! 2 times I've gone in and they have no bread at all many many many times have gone in and they only have one type of bread the drive threw don't even think about will take you 20 mins plus to even get a sandwich and the service is ridiculous I've ate here for years and I'll drive to a different town now to eat not unless the management changes here read more

This place ALWAYS DISAPPONTS. worst subway I have ever been too. My mom and I LOVE their meatball subs and love so close! But we have to drive to the other side of town in the Walmart to get a decent sub. We both prefer the meatball sub and for some odd reason, no matter what time of day the classy, egh hem, lazy, managers alway something generic statement like oh we are waiting on those and give a ridiculous time (obviously trying to push for an "easier" sub to make). And when they miraculously have kind of done their jobs, the meatballs are dry as dirt with caked on sauce, been sitting for sooo long on the steamers. I'm a restaurant general manager so it's not like I'm asking too much for an eating establishment to have ready to serve, what is on their menu. It's any every day item. Not specialty. Place reeks of poor management. When I said with a sigh today, man you guys NEVER have meatballs ready (haveway jokikg trying to be Nice while also showing disappointment) the whole crew, Following the managers lead, mad dogged me and made me feel so uncomfortable the rest of the time. Not to mention he was out of "provolone" (understandable) so he went to back and grabbed salami (wrong) and then went back again and got ham (not provolone, which the insert was full of to begin with... what?!)This place is incompetent and I won't give them any more chances. Oh yeah, so I got a different, more Expensive sandwich instead and it is incredibly sub par to any other subway franchise as well. This owner needs to step up. His shift managers are so so bad. This just the truth. They are never busy, and yet can't stock their food items on the menu? It's for good reason their never busy and the vibe is so cringey. You're welcome. read more

The employees here are rude, they don't seem to care what time they are supposed to open, often opening early one day and 1-2 hours late the next day. They never have all the vegetables they are supposed to have and this is the slowest subway I've ever been to. read more

Bread is always stale! Ruins the entire sandwich. Usually out of toppings and low on staff.

The staff was very friendly for a store with all teenagers. Could be quicker and the drive thru need to be fixed. Always seems to not work. read more

DO NOT EAT AT THIS SUBWAY IN PAYSON!!!! I ordered a ham and turkey on white and when I got it home the bread was like eating a crouton! I took the sandwich back to the store and gave it to the young man at the window and he agreed the sandwich was sub-par. When I asked him to give me my credit and a free sandwich for another time, due to the sandwich they let go out the door. He said he could not do that. That he had no authority to "make it right". I asked to speak to the manager, only to be told that there was not a manager on site. I then told him to get the manager on the phone. He made several attempts to reach a "manager" then he finally got a call back. I spoke to the manager on the phone and was told there was nothing she would do but give me my money back or make another sandwich. They offered to make me a sandwich on a different kind of bread than I had ordered originally. I told them that if they couldn't make the sandwich on the bread I ordered in the first place, then I wanted a free sandwich in the future, plus my money back for the first "messed up" sandwich. They continued to tell me they would not help me. I then asked for my money back. No sandwich, no free sandwich to make up for the time I had to travel back to the store from my home to give them the original dry sandwich. This is the worst customer service I have ever experienced. This franchise needs to fire everyone, including the managers and get someone in there who will make this store at least a two star store! I will never in my life go to this store again!!!!! BAD, BAD, BAD!!!!!!!! Avoid this store at all cost and go to the Subway in the Walmart, just one exit away from this pathetic, useless store! read more