I placed an "ASAP" online order and ended up waiting over 55 minutes. Absolutely unacceptable. The…read morestaff seemed completely overwhelmed and directionless. There was zero leadership. People were just standing around looking confused, and the pace was unbelievably slow. The most frustrating part? Customers were walking in 45 minutes after we placed our order and walking out with food in hand, while at least seven groups were still standing there waiting on online orders. WHAT?!? There was clearly no system in place for prioritizing or managing mobile orders. To make matters worse, the online ordering system offers no way to cancel once you've submitted it, so customers are basically trapped after placing an order. For a brand that markets itself on quick, fresh subs, this was the exact opposite. Extremely frustrating experience and serious operational issues at this location.

the sandwich are fresh good location and good staff friendly…read morea lot meat in the sandwich

I stopped in to pick up something for dinner the other night and for the first time and recall…read morememory my order was not prepared properly. I placed my order in the app for pick up and was really looking forward to my meal. Place in the order was relatively easy and my only complaint about the app was that I could not get my jalapeños grilled. It's one of those things that you can order in the location and I have witnessed quite a few people doing it. I had a fairly simple order with a little bacon cheeseburger and a little fry. I customized my burger in the app, place my order and headed over to pick it up. When I arrived at the restaurant, there were quite a few people working, but only a couple of customers in the house. There was one couple placed in an order when I arrived, and I waited to get someone's attention to see where I would get my order from. There was some sort of a management person in the house, stirring things up and telling everyone what they needed to do. I believe this might be where the breakdown was with my order. When someone did check with me, I told them I had an order for pick up and they asked what name it was under. They walked down to the end of the counter and I followed. They picked up a bag which was freshly made, and had just had the fries added to it. The young lady told me that she had just finished my order and handed it to me and thanked me. I grabbed some peanuts on my way out. An employee who was cleaning offered if I wanted a separate bag for the peanuts which I declined. They then opened the door for me, which was a nice gesture. I hopped in my car in and took the long drive home. When I got home, I opened the bag and tossed my fries in my air fryer to warm them up. I realized they changed the packaging on the french fries but they still don't skimp on the amount they give you. My burger was still nice and hot and I set it aside on a plate till my fries are ready. Imagine my disappointment when I opened my burger and realized there was a mushroom on it. I didn't order mushrooms because I don't like mushrooms. When I opened the burger up to check, I discovered there were a lot of mushrooms on it. Thankfully, I was able to remove them all and still enjoy my burger. Everything else was correct and I checked the slip that was included with my order and sure enough there was no listing for grilled mushrooms on the slip or on my online receipt. I did notify the company who offered to send me a gift card if I would just confirm my email address I did this and of course heard nothing back from them. It's not like they're gonna lose me as a customer, but I will be much more wary to use the app to place orders from now on. The restaurant itself was very clean and well lit. There are accessible spaces near the entrance, but the entrance is not accessible. Thankfully, either are usually employees around who will get the door if somebody needs assistance or not in some cases. As I stated at the beginning I believe this is the first time a Five Guys has really messed up in order on me so I will be back. They do make some truly excellent food.

I love the burgers and the French fries.Also the peanuts was a cute catch. The workers were all…read morevery friendly and the place was very clean. The bill came to $30 for both of us but that was pretty reasonable because divided by two that's only $15 a person.

This location definitely has the recipe down packed! The Chipotle Cheesesteak is always perfectly…read moremade -- the sauce, the onions, and the overall flavor are consistently on point. Everything is juicy and flavorful enough to leave you wanting more after every bite. We've tried other locations before, and honestly, it's never the same as this one. The service was okay, though we didn't feel very welcomed this time. They seemed extremely busy and barely had time to even say hi. Still, the food made up for it, and we'll definitely keep coming back for those cheesesteaks!

Jersey Mike's Subs, it's a must go too, when in the mood for a delicious sub. My wife and I get a…read moregiant #43 Chipotle Cheese Steak and share between the two of of us. We love the flavor of the sub. Although it's a little messy, it is one of those subs that it does not matter, the taste is worth the mess. Although this time around, we felt as if the staff was not happy to be there, as they did not greet us as we walk in. Which is something they usually do, that is why it was odd. None the less, I will go back, as I give them the benefit of the doubt. We are human and have bad days.

Zaxby's always comes through when you're craving something quick but flavorful. The chicken is…read morealways crispy, juicy, and seasoned just right. Their Zax Sauce adds the perfect tangy kick and honestly makes the whole meal. The fries are golden and seasoned to perfection, and the toast is soft with that buttery crunch. The service is usually fast, and everything comes out fresh. It's the kind of place that satisfies those chicken cravings every single time.

Dropped in for lunch today and I had the best experience ever at a Zaxby's! The service was great…read moreand the food was even better! Fresh chicken and fries! Clean restroom and drink station was up kept!

I love Panera bread so much. The connivence of not only placing an order online to pick up in the…read morecurbside but also having the option of the drive though is incredible. The service is always quick, and friendly when visiting Panera bread. I love that inside dining or outside is an option, as today is such a gorgeous day. My go to when ordering is the tuna sandwich and the Caesar salad. Light, right, and delicious.

Dear Panera Guest Care,…read more I am writing to formally complain about the unacceptable treatment my family received at your Panera Bread location near Orlando International Airport this morning. After a long international flight, my family of **nine** members visited your restaurant for breakfast, expecting a welcoming atmosphere and the quality of service that Panera Bread is known for. Unfortunately, our experience was extremely disappointing. We ordered egg and cheese with sourdough bread on a whole bun, but the sandwich contained only **two tiny bread slices with egg**, which were clearly insufficient even for a single serving. We politely approached the female manager and requested that the order be corrected or replaced. Instead of listening to our concern or trying to resolve the issue, the manager responded in a rude, dismissive, and confrontational manner. She refused to replace the order and ultimately **refused to serve our entire family**. Her attitude was disrespectful, unprofessional, and completely unacceptable for someone in a management position. As international visitors, this was a very upsetting first experience after arriving in Orlando. We came to your restaurant expecting hospitality, but instead we were left feeling embarrassed, unwelcome, and deeply disappointed. A manager should be trained enough to know how to handle customer concerns with respect and professionalism. Instead, this manager chose confrontation over customer service, leaving our family with a very negative impression of Panera Bread. I request that Panera Bread conduct a thorough investigation into this incident, review any available CCTV footage, and take appropriate action. I would also appreciate a written response explaining how this matter will be addressed to ensure no other customers are treated in such a disrespectful manner. I hope Panera Bread values its customers enough to take this complaint seriously. Sincerely, Shumaila

The service can definitely be better. The food was fresh. The restaurant was no so clean! When I…read moreasked for a sauce they took a very long time just to get my sauce. Overall is very overpriced.

I went for the Poinciana location grand opening. It is in the Publix parking lot where the gas…read morestation used to be. There were plenty of employees to greet and help you. They had a prize wheel to spin. I was lucky to win a free individual meal, which can be used at a later date. I ordered the two piece meal with fried dark chicken and plantains. I received a coupon in the mail for the free drink. Everything was delicious and on point. There is plenty of seats inside and out. There is also plenty of parking. This will be my go to spot for chicken.

We were heading to Animal Kingdom, and for breakfast, we ordered online from IHOP and picked it up…read moreat the restaurant. From the menu, we ordered New York Cheese Pancakes, Spicy Poblano Omelette, and Chicken Fajita Omelette. When we arrived, we picked up the food. The omelettes and pancakes were made well and were delicious. They were packed with protein, which gave us the energy we needed to get through the Animal Kingdom park and keep us full until lunchtime.

In Orlando at the nearby Gaylord Hotel, our party of five had some time on a Saturday morning…read morebefore we needed to be somewhere, so we headed to IHOP for some breakfast. I was pleased that there was not a wait to get seated and we were able to get coffee and water pretty quickly. I ordered my go-to, an egg white omelette with veggies and an english muffin. My kids and our friend had a variety of options from the kids' menu including pancakes, french toast sticks, eggs, bacon and fruit, and I think my husband just shared with all of us as there was plenty of food. Service was mostly attentive and all in all this was a good experience!

Last night's experience was ehhhhhhhhhh…read more Too many kids - I mean staff were horsing around then messed up the custard machine. I usually get the kids meal for a good value - under $8 for a cheeseburger that has grilled onions upon request - lettuce and cheese with crinkled fries a drink and a frozen custard with 1 topping. The custard machine was having issues this night and delayed serving in the timely manner of the custards. A few staff were gathering around and the lead was telling them to spread out and designate stations. The meal was not bad and the frozen custard is always a delicious treat. I usually get the cheesecake bits. The cheeseburger seemed to have a thicker patty than usual with the grilled onions, shredded lettuce and cheese. It kind of lacked mayonnaise and ketchup that I had to dunk in the burger to the ketchup as I bit into it to add some type of moistness to the burger. The fries were fresh and hot and salted evenly. The diet root beer I like getting because its pretty dang good. It has a good root beer flavor compared to a&w. I love their frozen custards. It has this creamy nice texture to it and its not too sweet. I usually do my own toppings for the custard sundaes. I usually get the butter cake or cheesecake pcs.

Wow!!!!! Everyone told us to try Culver's. Did not disappoint. The burgers are delicious and the…read morefrozen custard is creamy and delicious!!!! Can't wait to be back in the area so we can come back. Highly recommended.