I don't usually write reviews, not at all but I downloaded the app just for this reason. I only ordered from this Burger King a couple of times but the staff? Sloppy. One in particular, I'm assuming she's a manager of such due to the different shirts but her name is Melissa. From what I have seen she is on the phone with someone 24/7, she's always sitting down, she's never helping out, and I caught her eating a couple of times. She's also pretty rude to some of her coworkers which I do not like. You need to be nice to people no matter how much you are getting paid, whether you are an employee or a manager. Now, as for the other staff, they work wonderfully. Seems like a very fun environment to work at. The employees seem nice and they are well respected to customers plus they all seem like they are friends and are there for each other. read more

I haven't been to this BK in at least 2yrs because it has always been slow, with bad service, mediocre food, and filled with employees with bad attitudes. Sunday's visit was no different. When we pulled into the parking lot, we saw the drive-thru backed up and decided to go inside. Not any quicker. The order was placed in the kiosk, no issues there - this is the only reason they got the "one star". The order was placed @ 12:52pm, but we did not receive the food until 1:35p - almost an hour wait. The order was missing the Maple Bourbon Whopper Jr. It took several attempts to get the managers attention... I know she heard me, but was ignoring me on purpose. I mentioned I was missing the burger, and they made a regular Whopper Jr. instead of the special. Her attitude was like it was my fault . I didn't want spit on my food, so decided to just take it and leave. This BK needs to be stripped of its franchise and shut down. Or management needs to step in. Also, the quality and quantity for the price paid is ridiculous, the sauce packets were as big as the Whopper Jr. I think this will be my last time eating a BK. read more

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I don't normally review fast food places. However, in a moment of weakness and hunger, I went to this Burger King for an original chicken sandwich. Quite honestly, I wasn't expecting much. I ordered an original chicken sandwich, churro bites, and a Coke I had to wait a little extra Time. I'm assuming for them to make the churro bites. They came out and brought me my order and let me tell you what the chicken sandwich that I received was picture perfect. Everything on the sandwich look like a commercial. Even the wrapping of the chicken sandwich was done perfectly.The churro bites were hot and delicious, and they even threw in an extra bag of fries because I had to wait. Whoever is working today, April 8th 2025 at 2 PM. Kudos to you! You guys are doing a great job the sandwich and the churro bites were amazing not to mention the free fries. The only reason I didn't give you five stars is because you forgot to put napkins in my to go bag and I really needed them after eating that delicious sandwich. read more

Food, service , ambiance. Everything needs to improve in this restaurant very bad service. They serve cold burgers, poor customer service. Long wait times. Terrible place to eat in poinciana. read more

This location is pretty good. The food is always hot, never got cold fried from this place. Been here often and only had something for green in my order once and it was mjno read more

This is our first time checking out the new remodeled dining room. Bigger and more seating. I ordered using mobile app so didn't get to interact with the employees. Normally we come with our kids but this time it was just hubby and I. Usually our orders are fine, but this time I felt kind of ripped off. My whopper jr. were missing pickles and had only 2 super tiny chopped onion in it. read more

Burger King - Dining area - Burgers Near Me - Kissimmee, Florida

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I have very low expectations for fast food, especially in Poinciana, but when I order a cheeseburger I do expect it to actually have cheese on it. Today we worked really hard and didn't have time to eat all day so we only had a few minutes to finally grab food. When I went back to the desk and asked for a piece of cheese it turned into a huge ordeal with three people arguing about queso for a solid minute before I finally told them to forget about it. I didn't ask them to go milk the cow and make the cheese so I don't know what the issue was. So much for 'have it your way'. read more

Service is no good always getting the orders wrong and when u say something they get mad or give you a attitude

Good food good service and mostly clean I recommend this place it's service is relatively better than most fast food restaurants I've seen

5 stars will come again the french fries were awesome. The service was quick. My food came out very quick that I didn't even have time to stroll through one video. read more

Yall need an accesible phone number to call whenever somebody has a question. The phone number yall have is always out of service .

something has changed here. Food taste better and it's actually hot. The workers are nice and food is exceptional. Back a few months ago this place was very bad. Can't say the same anymore. 5 stars from me. Keep up the good work. read more

I ordered a burger to go with fries. I drive back home and when I removed the wrapper, they put the hamburger in a hotdog bun. I drove back and they told me that the reason they did that was because they ran out of the hamburger bun. Inexcusable as that is something you should tell someone ahead of time before ordering. The last time I went here to order, there was a massive roach crawling in front of the table with the cash register. Haven't returned here since. read more

Great service Tasty food The store due the remodel looks really nice I'm sure are coming back................... read more

Dry meat, cold food. All the food tasted like it had been sitting there for an hour. The pieces of lettuce inside the burger were non existent read more

Burger King - Burgers Near Me - Kissimmee, Florida

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they don't care about online orders and also don't answer the phone they either need a new number or get a new job . if you cant do customer service just get out . even my Uber driver was trying to get my food from them and they told her no bc someone else picked it up and can't give her a new one like girl . that person stole my stuff like are you insane . then try to resolve by calling to get my order I waited a HOUR for and changed drivers 4 times bc of there actions. I'm working I don't have the time to get up and get food that's why I do online orders but this people don't care at all. Hurd the manager from Wendy's is the new one for Burger King so please get the store how it should be . read more

They served burn cookies that are hard like a rock and I went in for fresh one and all they did was heat up another burn one

Absolutely terrible service. They are understaffed. I was in the drive thru.. they have two drive thru aawaand I noticed the other drive thru was going .. around 3 cars and I was still sitting there. The lady said I needed to wait.. how was that fair.. your taking others orders and I've been waiting.. absolutely rude people.. never going there again! Shut this place down. read more

I usually don't frequent Burger King because there's nothing there that I want but with the announcement of the impossible whopper, I had to go. The whopper was great. I got the impossible whopper & a normal whopper to compare. I could barely tell the difference. The vegetarian patty was thicken than the actual meat patty. Overall, I am very impressed by Burger King. read more

Burger King - Burgers Near Me - Kissimmee, Florida

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Worst Burger King ever. Last week the drive through was closed and I was told to go in to order. Today at 9:58 I tried to go through the drive through and was told the whole restaurant closed. The site says until 12:00 . This store has the worst customer service !!!!!!! read more

Burger King - Burgers Near Me - Kissimmee, Florida

They're trying hard for that worst Burger King in America award. Trashy, rude, and incompetent staff. Their break area must look like there's a casting call for a Jerry Springer Show reboot. There's a nearby Wawa: I'll stop there instead and eat the urinal cakes from the men's bathroom before I go back to this Burger King. read more

Where do I begin. To be fair Burger King enterprises as whole has terrible customer service, but this location has to be trying to win some sort of "worst fast food ever prize ". Unfortunately my child wanted to go after a Walmart run. Please and I say this with Love, please go somewhere else. Sonic, Zaxbys and Popeyes are within a block and highly recommended. We drove through the drive through. To begin the wait time is horrendous, with minimal cars, I just dont understand it. You would think, if the wait time is so long they are cooking fresh food. WRONG! the fries were stale and like warm at best, The chicken fries had to be out all day under a heat lamp, the whopper had to be from the previous day. I asked for no mayo and it was as if they intentionally tried to add extra mayo. I have been to this location (against my will) previously and they never even once, once, had good service or decent food. How? how, can they afford overhead they couldn't possibly be making money with this terrible service and low quality of food. If this is a franchisee owned restaurant they need their licensed revoked, if it is corporate owned all the management and staff should be fired. I will not return ever. read more

Spending all this money renovating while employing a bunch of incompetent idiots who constantly get orders wrong. 27 years in this community idk how tf they haven't shut y'all down. And you know whats even worse? Can't blame it on teenagers!! It's a bunch of grown ass mfers who clearly dropped out too damn early and still haven't learned the basics. Total disgrace. read more

I Found white creamy nut in my food it tasted like semen I'm scared. Taste was like cardboard so bland it had no taste read more

Burger King - Burgers Near Me - Kissimmee, Florida

I went to this Burger King today craving a perfect Whopper with bacon, and my wife craving and impossible Whopper with cheese onions and lettuce only. It has been months since we visited a Burger King do to poor service in the past and our orders always being wrong. Today was no exception. I actually went inside to order with a customer service representative. I ordered two regular Whoppers with everything on them plus bacon and one impossible Whopper with cheese lettuce and onions only. Also two large orders of fries. I paid for the extra bacon and my total came to just under $20. The customer service representative even repeated my order back to me for 100% verification. When I got home I found that I had an impossible Whopper with everything under the sun on it and two regular Whoppers with no bacon which I paid for the extra bacon. Also one of my large orders of fries was only halfway full. This is the same reason we stopped coming to Burger King. As I work in the fast food restaurant industry myself as a district manager your company will continue to lose customers based on very simple mistakes that can make or break somebody's dinner. I tried to call the location and speak with the manager but the phone number listed is disconnected and there is no way to call the restaurant whatsoever. This is completely ridiculous and I would like a full refund or at the very least compensation for the $20 I just spent and the 20 minutes I spent to get this simple order. Absolutely ridiculous. I will be going into the restaurant to speak with the general manager sometime this week if I'm not contacted by tomorrow morning. read more

Your store is the WORST! I have always loved Burger King. But wit your store, there is ALWAYS SOMETHING! ...and not just one thing, SEVERAL THINGS! You are either out of something; you get the order wrong; Hot foods are NEVER Hot! Only accept Cash no Card, or Card no Cash. Customer Service is TRASH. If I want Burger King, I have to either get it while I'm in Orlando or in Haines City on my way home. The District Manager needs to come in and fix this ASAP! read more

So my wife and I went to burger king on 910 Cypress pkwy FL. I got the Whopper she got a hockey puck. What was to be a grilled chicken sandwich. Naturally she was upset. She took the sandwich back to the counter and the cashier told her that's how their made. I took the sandwich back to the counter and asked to speak to a manager. She offered to replace it with another chicken sandwich. I politely said no thanks I will just have another whopper instead. Which I got. But why did we have to ask twice to fix this problem? Would you eat this sandwich? read more

Burger King - Burgers Near Me - Kissimmee, Florida

This Burger King needs new management. Terrible everything food, service you name it, skipping to Wendy's. Drive thru takes forever 2 employer at night slow slow worst Burger King I've experienced. read more

Expect to wait 15-20 minutes for you order even if you are doing an online pick up order. Staff seem to slack and work very slow. Would have my last meal here not worth the Corbin monoxide poisoning you'll get waiting for your order.‍ read more

This place was horrible let me tell you why. 1 they took more than 20 minutes to serve me 2 they gave us poor overcooked meals 3 the soda machine was broken and the only thing that they served to drink was sprite, and it was horrible! And finally 4 they were out of staff. There were 3 staff working there and they payed almost no attention to us. read more

Ice cream machine is never working. Order chicken fries that tasted like they were cook 10 hours ago

3 times through drive through in a 6 month period.... All 3 times Horrible customer service--"Is that it?" Holding a broom with the fold up dustpan out.... (thinking so people can't drive forward so they can meet their goal) Missing food After waiting in drive through, missing food, going in to talk to manager on duty and being addressed with "What's missing?" Not hi? How can I help you? What can I do to make this right? Cold food read more

Worst ever. New management took over and made it worse. Not under staffed, just under trained!!

Maybe new competition and renovations has this location on a roll. I dont come here often but in the last few visits they have been friendly ( especially Richard in drive thru) , quicker( used to be a line around the building in drive thru that was s l o o w), and fresh n hot food! They must have new management ?! read more

Went to the drive thru at 2:40pm and was told they're currently closed and had no kitchen staff on a holiday weekend???? Really???? Drove out of the way to go here for nothing!!!! This is ridiculous!!!!! Kissimmee Burger Kings in general should not even exist because there is always an issue!!!! Thank goodness for McDonald's down the street so we can at least eat!! read more

If no stars was a thing, or negative stars is definitely what this location needs! I placed 2 mobile orders for pickup this past Monday 5/24 around 10pm. The receipts said to pickup before location closing at 12am. When my husband and I arrived the employees were all sitting outside, and there was a cone blocking the drive-thru. Location lights off like their closed. We asked were they closed, they told us yes. One of the employees sitting outside said the manager had closed early. He didn't know why. He reassured us that if no one fulfilled the order that the payments on my apple pay would not process. Well, they did process and I needed 2 refunds for mobile orders that I never received. Called the number on the ereceipt for the location, and you get a recording saying it isn't a workable number. Go on the app, no options for "never received order, need refund". So, I had to Google the corporate number. Tell them the whole story and I am still having to wait on my refund. And this isn't the 1st problem I've had with this location. It will no longer be in my equation of establishments. read more

Ordered the New Spicy Chicken Sandwich ... bread was really fresh & I received my order in a timely manner .

I have no idea how these people are still in business, you can go there 70 times and their ice cream machine will be down, everything you ask for they don't have it, horrible rude service from people who clearly don't want to be there working. If I could give it half a star I would. read more

They have seriously messed up my food there in the past. Put mayo on my rodeo burger instead of bbq sauce. And on my mother's last trip to the drive thru, the cashier "lost" her debit card. The bank said a second transaction was run there before it was cancelled. She believed it was a manager as the woman wore a different type of uniform. Don't use your card there, they may steal from you! read more

I just ordered from them through Door Dash. Why TF did they run out of FRIES?? These fools brought me Burgers and a bag of Onion rings. Never Again. I'm so done with them. They are Horrible. read more